Honda Ridgeline Complaints (2020)

170 consumer complaints on file.

#11619824October 15, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Scheduled my vehicle for recall related to the tailgate/camera/rear area warning system harness replacement for today 10-15-2024 after two notices. Upon arriving for my appointment, I learned that the dealer, Voyles Honda Marietta, GA does not have the parts, nor can they provide a time/date when parts would be available. Further, the Service Manager, Marvin, said the same parts issue is present with a fuel pump and electric steering campaign currently released. From prior involvement with many heavy truck campaign recalls, I know the O.E.M. Is required to have adequate repair parts to satisfy the released safety recall. In the previously noted Honda recalls this requirement is ignored by the manufacturer placing safety concern on the public, stressing dealers, and forcing vehicle owners to operate defective vehicles because parts to repair are not available, nor is there an expected date when they will be. Responses like “on manufacturer back order “ is not acceptable for a released National Safety Recall. Honda Corporate needs to be held accountable and owners need to be compensated for their inconvenience. Maybe restrict Honda from selling more vehicles until ALL safety campaigns are completed. NHTSA, check your records on Honda’s completion performance and take appropriate actions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617663October 2, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Problem started without warning. A couple of days ago all of these are disabled, warning lights scroll through on dash: ACC problem, Collision Mitigation Problem, Lake Keep Assist Problem, Auto High Beam Problem. It cleared once after restarting and once after service mechanic cleared codes. Issue returned the next day and continues. Built in safety features are not working. Deciding on having Honda dealer check it out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616582September 26, 2024
SUSPENSION
The contact owns a 2020 Honda Ridgeline. The contact stated while driving 40 MPH, the vehicle started shaking abnormally and became unstable. The failure had occurred a second time while driving 50 MPH. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610187August 22, 2024
ENGINE
OEM starter that vehicle came with failed at 40,000 miles. Took vehicle to Honda dealership and dealership stated that starter motor was weak and need replacing. No warning such as weak or delayed start was present. Vehicle simply would not start in the morning after functioning properly the day previously. Jumping the vehicle did not help. The vehicle starter giving out so early and unexpectedly could leave motorists stranded at unexpected places or times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603792July 22, 2024
EXTERIOR LIGHTING
I own a 2020 Honda ridgeline pick up truck. For many months, I have been aware of an existing recall on the rear view camera tailgate wire harness and have received two notices. I have been at the dealer twice to have it repaired, the last time of which they canceled my appointment the day before the repair saying they don’t have any parts and that I will hear sometime Late fall. Honda has been aware of this problem with the rear camera tailgate wire harness because of recalls on the 2017 through 2019 models. That I have received two recall notices already with Honda claiming they don’t have the parts to fix it is ridiculous. Their dilatory conduct in fixing this defect is a definite safety concern. My rearview camera does not work and Honda has failed to timely fix it pursuant to recall 24V-321.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602391July 15, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I experienced multiple warning lights on my dash when disengaging my cruise control on the freeway to pass a slower vehicle in front of me. Attached photo depicts these lights and a loss of dash gauges. I arranged a vehicle inspection from the purchasing dealer the next day, but later the entire dash “blacked out” losing speedometer, tachometer, turn signals, back-up camera etc. Given the uncertainty of the safe driving condition of the vehicle I opted to have a closer authorized dealer inspect the vehicle. The consensus was that there was a failure of the dash panel resulting in a $1600.00 repair. Learning that this exact failure was known to American Honda Motor Co., Inc. I reached out to their customer service since like year(s) models of the Passport, Pilot & Odyssey were part of an official warranty recall (along with extended warranty coverage) by American Honda Motor Co., Inc. to see if any goodwill assistance would be provided, given what I’m sure are shared components between the three models. Honda declined. In all transparency, I am a retired AHM employee who services my own vehicles, so their decline, I’m told was partially based on the lack of an official service history. The failure that I have described is totally unrelated to scheduled service. In closing, I am attaching a “screenshot” for a Honda Pilot Owners blog which goes into greater detail of the exact failure I experienced, described as inappropriate software programming. Again, these items in the Recall cited FMV SS101 & FMV SS111 as being key reasons for the issuance of the recall. Why the 2020 Honda Ridgeline which experienced this exact failure was excluded is a question that Honda should answer. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600858July 10, 2024
BACK OVER PREVENTION
The contact owns a 2020 Honda Ridgeline. The contact stated that while shifting into reverse, the back-up camera occasionally failed to display an image. The contact received notification of NHTSA Campaign Number: 24V321000 (Back Over Prevention) and took the vehicle to the local dealer for the recall remedy. The recall repair was completed; however, the failure persisted, and the screen failed to display an image. The local dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600589July 9, 2024
BACK OVER PREVENTION, AIR BAGS
The contact owns a 2020 Honda Ridgeline. The contact received notifications of NHTSA Campaign Numbers: 24V321000 (Back Over Prevention) and 24V064000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590877May 27, 2024
UNKNOWN OR OTHER
DRIVER MIRROR ALWAYS REQUIRES REAJUSTMENT. THIS ON INITAIL STARTUP OR EVERY TIME REVERSE GEAR IS SELECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589677May 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V458000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the vehicle turned unintendedly. An unknown warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588379May 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When operating the vehicle in reverse, the dashboard screen was black/blank instead of displaying the view from the rear backup camera. The issue began to occur intermittently at ~40,000 miles and the camera was completely non-operational at 42,163k miles (10/21/2023). Upon investigating and diagnosing the root cause of failure, the dealer determined that the rear backup camera wiring harness failed. The failure point was a flexible section at the rear tailgate hinge that permits opening and closing the rear tailgate. Because the dealer's total replacement cost was too expensive (>$500), the original wiring harness was repaired by the owner. At 50,185 miles, the failure is intermittently occurring again with the repaired harness. A non-operational backup camera puts pedestrians, cyclists and others at risk when the vehicle is backing up because the driver may not be aware of their presence and could strike them or cause a collision. The local dealer diagnosed the issue and subsequently sold the owner a new replacement wiring harness that has yet to be installed. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem occurred prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587311May 6, 2024
BACK OVER PREVENTION
The contact owns a 2020 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the back over prevention camera failed to operate as intended. The contact stated that the back over prevention camera displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587024May 5, 2024
UNKNOWN OR OTHER
The backup camera is no longer working - just a black screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587071May 5, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Back up camera no longer works, all black when in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586788May 3, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Honda Ridgeline. The contact stated that on several occasions while the rear seat was occupied, the rear passenger’s side door would not open manually from the inside. The contact stated that she had to press the unlock button on the driver's door and physically open the door. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586109April 30, 2024
BACK OVER PREVENTION
The contact owns a 2020 Honda Ridgeline. The contact stated that while attempting to reverse, he became aware that the rearview camera was not functioning as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V867000 (Back Over Prevention) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585683April 28, 2024
UNKNOWN OR OTHER
Rearview camera stopped working due to the tailgate wire harness failing from normal opening and closing of the tailgate .the issue appears to be identical to the subject of a recall in 2017 to 2019 model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585441April 26, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle was driving 35MPH westbound on a 4 lane road (2 lanes easbound, 2 lanes westbound, no divider separating) a vehicle also traveling westbound, NOT in my lane, turned off the road. The Emergency braking system activated, bringing my vehicle to a full stop with no warning. There was NO traffic in front of me for a considerable distance (1/4 mile, approximately) No damage or impact, cars behind me stopped with 1-2 feet to spare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584288April 21, 2024
UNKNOWN OR OTHER
Backup camera goes black - no picture. Doing some follow up on the internet, this appears to be a problem that has affected other Honda Ridgelines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583834April 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Back-up camera failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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