Honda Ridgeline Complaints (2019)

238 consumer complaints on file.

#11279946November 13, 2019
STRUCTURE:BODY
THE HOOD MOVES UP AND DOWN WHILE DRIVING AT HIGHWAY SPEEDS. ESPECIALLY WHEN ENCOUNTERING STRONG WIND GUSTS. FOR INSTANCE, IF THE WIND IS BLOWING HARD OR WHEN YOU MEET SEMI TRUCKS GOING IN THE OPPOSITE DIRECTION. THE MOVEMENT IS SIGNIFICANT AND VERY NOTICEABLE. THE FIRST TIME IT HAPPENED I STOPPED TO MAKE SURE THE HOOD WAS LATCHED. THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM (TSB 17-083) AND DEALER APPLIED SOME ADHESIVE IN ACCORDANCE WITH THE TSB. IT SEEMED TO HELP, BUT DID NOT ELIMINATE THE MOVEMENT. I AM CONCERNED THAT DOWN THE ROAD THE HOOD COULD COME APART OR COME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257776September 24, 2019
POWER TRAIN
HARD SHIFTING BETWEEN LOWER AND UPPER GEARS WHILE DRIVING. HAPPENED MOSTLY WHEN ACCELERATING FROM A STOP SOMETIMES ON A TURN.OTHERWISE FUNCTIONED OK. DEALER REPLACED THE SECONDARY VALVE BODY AND REMEDIED THE SITUATION. ALL UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233934July 22, 2019
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2019 HONDA RIDGELINE. THE CONTACT STATED THAT THE TAILGATE DOOR COULD NOT BE OPENED FROM THE LEFT TO RIGHT POSITION. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURRED, THE SPARE TIRE WAS NOT ACCESSIBLE. WEST BROAD HONDA(7014 W. BROAD ST, HENRICO, VA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233678July 21, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
NOT SURE THAT IT'S SO MUCH OF A SAFETY ISSUE,AS IT IS A BLACK PAINT ISSUE. I BOUGHT THE TRUCK IN THE EARLY PART OF MAY 2019. I WASHED IT A WEEK LATER AND NOTICED BLACK BUBBLES TOWARD THE DRIVERS BACK WINDOW. WHEN I HAD PROBLEMS GETTING THE TRUCK TO PASS EMISSIONS. I TOOK IT TO THE DEALERSHIP. I POINTED IT OUT TO THE SALESWOMAN. SHE DIDN'T SAY MUCH. SO TODAY I WASHED MY TRUCK AGAIN. NOTICED 2 CHIPS DOWN TO THE PRIMER ON THE HOOD. I TOOK PICS. I KNOW WE HAVE A 7 YEAR WARRANTEE ON THE PAINT AND INTERIOR. MY PROBLEM IS I'M AFRAID THE REPAINT WILL NOT BE NOR LAST AS LONG AS THE ORIGINAL PAINT JOB. I PAID 53K FOR THE TRUCK WITH 6 MILES ON IT. NOW I'M THE ONE WITH THE BURDEN THAT IT MIGHT HAVE TO BE REPAINTED. I FEEL THEY NEED TO LOOK AT THEIR BLACK PAINT. MAKE SURE THAT THE PAINT IS RELIABLE. I TOOK PICS. THEY COULD BE BETTER. I CAN TAKE MORE. I'D ALSO BE WILLING TO TAKE THE TRUCK DOWN SO THEY CAN ANALYZE THE PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223162June 28, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2019 HONDA RIDGELINE. THE CONTACT STATED THAT A TOXIC CHEMICAL TYPE ODOR WAS PRESENT IN THE STORAGE COMPARTMENT IN THE BED OF THE TRUCK. BUTLER HONDA (2631 NORTH COLUMBIA ST, MILLEDGEVILLE, GA) EXAMINED THE VEHICLE BUT THE CAUSE OF THE ODOR COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220663June 17, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN TURN ON THE ENGINE HAS A RARE SOUND LIKE A COMBUSTION. MEET THE TECHNITIAN IN HONDA AND HE SAY THAT IS NOT NORMAL BUT HAPPENS IN SOME RIDGELINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218669June 8, 2019
STRUCTURE:BODY
THE HOOD ON THE 2019 HONDA RIDGELINE ALWAYS JUMPS UP AD DOWN AND VIBRATES VIOLENTLY AT HIGHWAY SPEEDS. IT IS VERY UNSETTLING SINCE IT IS ONLY HELD BY A VERY LIGHTWIEGHT LATCH WITH A LIGHTWEIGHT RIVET TO TO THE FRAME. I EXPRESSED THIS CONCERN TO THE DEALERSHIP WHEN I TOOK IT IN FOR THE FUEL PUMP INSPECTION RECALL. THEY REATTACHED THE RUBBER GASKET ON THE HOOD BUT THERE IS NO CHANGE IN THIS PROBLEM . MY CONCERN IS THAT THE LATCH WILL LET GO UNDER THIS STRESS AND THE HOOD WILL FLY UP ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205964May 7, 2019
VISIBILITY/WIPER
MY DASHBOARD ON MY 2019 HONDA RIDGELINE IS MELTING. IT CAUSES A GLARE THAT IS REFLECTED OFF OF THE WINDSHIELD AND INTO THE DRIVERS EYES. THE HONDA FACTORY REPRESENTATIVE SAID THEY WILL NOT REPLACE IT! THIS VEHICLE IS ONLY THREE MONTHS OLD WITH 4302 MILES ON THE ODOMETER! IT WAS DETERMINED TO BE INFERIOR MATERIALS IN OTHER AUTO MANUFACTURERS VEHICLES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205584May 3, 2019
UNKNOWN OR OTHER
ONE COMMON MISUNDERSTANDING IN DISCUSSIONS I SEE ON 2017-19 RIDGELINE CMBS AND ACC WHILE IN ACTIVE TRAFFIC, IS THAT THE RIDGELINE HONDA SENSING SYSTEM DOES NOT FUNCTION THE SAME AS ACURA OR ANY HONDA CAR. THE RIDGELINE ACC DISENGAGES AT 22 MPH AND TO THE BEST OF MY UNDERSTANDING AFFECTS THE CMBS, DELAYING FULL ENGAGEMENT. FURTHERMORE, RIDGELINE CMBS ON IT'S OWN ENGAGES DRAMATICALLY LATE EVEN WHEN SET AT MAX DISTANCE, IN MY OPINION INEFFECTIVE FOR CRASH MITIGATION. DRIVER SWITCHING FROM A SUBARU WITH EYESIGHT TO RIDGELINE WITH HONDA SENSING FOR EXAMPLE IN MY OPINION, CONSTITUTES A SAFETY HAZARD. I HAVE RIDGELINE CMBS TURNED OFF UNTIL I GET CLARIFICATION FROM ANYONE AT HONDA WHO IS MORE INTERESTED IN SAFETY RATHER THAN LIABILITY. AMERICAN HONDA MOTOR COMPANY WILL DISCUSS THIS VERBALLY ONLY AND VERY GUARDEDLY WITH LITTLE OR NO DISCUSSION HOW THE CMBS SYSTEM FUNCTIONS ON RIDGELINE. THIS BEGS THE QUESTION, WHY OFFER CMBS AND ACC WHEN IT ONLY TELLS YOU ARE ABOUT TO HAVE A COLLISION RATHER THAN BRAKE TO A STOP, ALMOST LIKE A RADAR DETECTOR INFORMING YOU THAT YOU ARE ABOUT TO GET A TICKET. A VISIT TO MY HONDA DEALER 5-2-19 CONFIRMS THEY FOUND NO CODES OR PROBLEMS WITH THE HONDA SENSING SYSTEM AND ARE UNABLE TO OFFER FURTHER ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193590April 3, 2019
SERVICE BRAKES
BRAKES PUSHED ALMOST TO THE FLOOR AND THE VEHICLE DIDN'T STOP, HITTING ANOTHER VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11189867March 19, 2019
STRUCTURE:BODY
THE HOOD VIBRATES AND BOUNCES AT HIGHWAY SPEEDS AS IF THE HOOD IS NOT COMPLETELY LATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189841March 18, 2019
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR COMING FROM THE ENGINE COMPARTMENT WHICH IS DRAWN IN THROUGH THE HVAC VENTS WHILE STOPPED. IT ALSO MAKES MY GARAGE SMELL LIKE GASOLINE FOR HOURS AFTER THE VEHICLE IS SHUT OFF. THE DEALER SAID THEY COULDN'T FIND A FUEL LEAK. IT DOESN'T DO IT EVERY TIME, BUT MOST OF THE TIME. IT'S NOT ONLY NAUSEATING, BUT ALSO EMBARRASSING BECAUSE IT MAKES MY NEW HONDA SMELL LIKE AN OLD CAR WITH A GAS LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186070March 12, 2019
STRUCTURE:BODY
THE HOOD VIBRATES AND BOUNCES AT HIGHWAY SPEEDS AS IF THE HOOD IS NOT COMPLETELY LATCHED. ALSO, THE HOOD DOES NOT LATCH EASILY. IT TAKES CONSIDERABLE FORCE TO GET THE HOOD LATCH TO SECURE. THE HONDA DEALERSHIP, WHERE THE VEHICLE WAS PURCHASED, WAS NOTIFIED OF THIS ON TWO SEPARATE OCCASIONS. THE FIRST WAS WHEN THE VEHICLE WAS BROUGHT IN FOR THE FUEL PUMP INSPECTION RECALL. ON THIS VISIT THE HOOD BOLTS WERE TORQUED TO SPEC. THE SECOND TIME, AN INSPECTION OF THE HOOD REVEALED THE ADHESIVE HOLDING THE HOOD BRACING HAD SEPARATED FROM THE HOOD. IT ALSO SHOWED THE HOOD HOOK WAS HITTING THE HOOD LATCH OFF CENTER (SCRATCHES ON ONE SIDE OF THE HOOK) MAKING IT DIFFICULT TO CLOSE AND LATCH SECURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181324February 20, 2019
SERVICE BRAKES
THE BRAKE PEDAL GOES TO THE FLOOR AND REQUIRES PUMPING TO RESTORE TO HALF WAY. THIS IS EXTREMELY DANGEROUS WHEN DRIVING IN SNOWY CONDITIONS AND THE DEALER STATES THIS IS NORMAL FOR HONDA RIDGELINES. THE VEHICLE WILL NOT STOP WITHOUT PUMPING THE BRAKES WHEN DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174736February 6, 2019
SERVICE BRAKES
BRAKES ARE EXTREMELY SOFT APPROACHING A CONTROLLED INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163135December 22, 2018
VISIBILITY/WIPER
LEAKING WATER ON REAR PASSENGER SIDE WINDOW, CALLED THE C PILLAR LEAK THAT IS WIDESPREAD. MINE HAPPENS AFTER GOING THROUGH A CAR WASH. STARTED LIKE A TRICKLE OF WATER DOWN AND EVENTUALLY GETS WORST. THIS IS MY 2ND 2019 RIDGELINE FIRST ONE HAD A SIMILAR LEAK AND THEY SWAP IT DUE TO LEMON LAW APPLICATION AFTER DEALER FAILED TO FIX AFTER 2 ATTEMPTS. NOW I AN HAVING THE SAME PROBLEM WITH THE NEW ONE. HONDA EITHER UNRESPONSIVE OR NOT OFFERING ANY CUSTOMER SERVICE, CERTAINLY A FACTORY DEFECT THAT NEED TO BE CORRECTED BY TSB PROPERLY. DEALER IS TRYING BUT HONDA NEED TO BE WAKEN UP. I SEARCHED GOOGLE AND IT HAS HAPPEN TO OTHER PEOPLE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151498November 14, 2018
SERVICE BRAKES
THE BRAKE PEDAL IS VERY MUSHY WITH QUITE A BIT OF TRAVEL AND IT HAPPENS ALL THE TIME. NEVER HAD THIS ISSUE BEFORE WITH ANY OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149743November 6, 2018
SERVICE BRAKES
MY RIDGELINE BRAKES PROVIDE A FIRM SOLID BRAKE ACTION WITH VERY LITTLE PEDAL TRAVEL WHEN THE TEMP IS BELOW 70 BUT AFTER WARMUP, BOTH VEHICLE AND OUTSIDE AIR TEMP WARMS TO PLUS 70 DEGREES, THE BRAKES TURN INTO MUSHY SOFT AND EXTREMELY LONG PEDAL TRAVEL. THE HONDA ACCORD, CIVIC, ODYSSEY, AND CRV DO NOT DO THIS. THE ENTRY-LEVEL ACCORD HAS MOST OF THE SAME SYSTEMS THAT THE RL HAS. NO MATTER WHAT TRIM LEVEL YOU HAVE, 2WD OR AWD, WHEN TEMPS RISE ABOVE 70 THE BRAKES ARE FRUSTRATING POOR TO HORRIBLE. MY HONDA DEALERSHIP MANAGER AND THE SERVICE MANAGER BOTH DROVE MINE RL AND WE TEST DROVE SEVERAL OTHERS. THEY CONFIRM EXACTLY THE SAME BRAKING EXPERIENCES. THE POSITION OF THE SERVICE DEPARTMENT APPEARS TO BE THAT HONDA INTENDED TO MAKE THE RL WITH INCONSISTENT, TEMP SENSITIVE AND EXCESSIVE PEDAL TRAVEL AS "OKAY" WHEN THE CLIMATE BECOMES WARM TO HOT. THIS CONDITION IS UNACCEPTABLE. THIS VEHICLE HAS BEEN TO DEALERSHIP 5 TIMES WITH THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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