Honda Ridgeline Complaints (2017)

347 consumer complaints on file.

#11438172October 26, 2021
ELECTRICAL SYSTEM
The wiring for the backup camera broke at a hinge point for the tailgate. The repeated opening and closing of the tailgate in normal operations caused the wire to fatigue and break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428514August 10, 2021
BACK OVER PREVENTION
After reading about this issue I know it's common, however it just happened to me. My backup camera in my 2017 Honda Ridgeline is now black - and sure enough if you open the tailgate you can see exposed wires where there should be black conduit covering them. I am pretty bummed because this is a car I have had about 18 months. I'm sure they will tell me I need a new harness and it will cost me a bundle to fix. Now I am worried that it will just break again after reading all the other complaints about this issue. I want to be part of the law suit for this issue but not sure how to get on that train.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422394June 26, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The back up camera stopped working. Can't detect any movement when backing up, ie, children, adults, pets etc. I have small grandchildren and this is a very big concern. Service scheduled for July 6, 2021. Work order stated broken wires due to corrosion, camera and wiring harness needed to be replaced. Manufacturer has been contacted.*JB No warning or message to alert us. It stopped working June24, 2021 From research on line, this is an issue on the 2017 Ridgeline. Wiring harness on tailgate wires are being broken due to location in the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420068June 8, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
I own a 2017 Honda Ridgeline and am original owner. Couple of months ago my backup camera went black with only the yellow space image showing on the screen. Went to dealer and they said it was the camera. Made appointment for this repair for $391. After 2 hours they said it wasn't the camera and that the wiring harness in the tailgate was severed and to replace it was $1,641. I said no thanks. In researching online I guess it is a very common problem. You tend to rely on it. There was no warning that it was going to happen. I backed into another vehicle recently that I am sure I would not have had the camera worked. This is not a work truck. It is my daily driver. I currently have almost 38,000 miles on it and have owned it just over 4 years so it is beyond the warranty coverage. In my opinion there should be a recall by Honda Motor Corporation for this serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419669June 4, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The back-up camera harness runs through the tailgate. Through repeated, normal wear and tear, this wires within the camera harness crack / split, requiring a repair of this harness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415847May 10, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WIRING FOR THE BACKUP CAMERA HAS BEEN PINCHED BY THE TAILGATE OPENING TO THE POINT OF BREAKING THE WIRES AND THE PROTECTIVE LOOM. BACKUP CAMERA NO LONGER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415248May 5, 2021
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
THE BACK UP CAMERA HAS CEASED WORKING DUE TO THE WIRING HARNESS BEING CUT AND CRIMPED IN THE TAILGATE ASSEMBLY. IT APPEARS TO BE A EXAMPLE OF A POOR DESIGN THAT COULD BE A SAFETY ISSUE. THE CONSTANT OPENING AND CLOSING OF THE GATE AND THE CHOICE OF POOR MATERIALS DOES NOT PROTECT THE WIRING. I NOTICED IT WHEN ATTEMPTING TO LEAVE A PARKING LOT. THROUGH MY RESEARCH IT IS A COMMON OCCURRENCE ON THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413184April 21, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE REAR BACKUP CAMERA THAT IS USED EVERY SINGLE DAY HAS GONE COMPLETELY BLACK. THE WIRE HARNESS THAT RUNS FROM THE TRUCK TO THE TAILGATE HAVE SPLIT DUE TO OPENING AND CLOSING. THIS IS A VERY COMMON PROBLEM THAT IS NOT THE EASIEST TO FIX WHICH COSTS THE OWNERS. THIS WILL HAPPEN TO EVERY SINGLE 2017-2019 RIDGELINE. IT IS SIMPLY CAUSED BY OPENING AND CLOSING TAILGATE IN THE PARKED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412953April 19, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE BEGAN TO DISPLAY WARNING LIGHTS: VEHICLE STABILITY ASSIST (VSA) PROBLEM, EMISSIONS SYSTEM PROBLEM, ALL WHEEL DRIVE SYSTEM PROBLEM, POWER STEERING SYSTEM PROBLEM, HILL START ASSIST PROBLEM AND TRAILER STABILITY ASSIST PROBLEM (TSA.) CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408414April 16, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 HONDA RIDGELINE. THE CONTACT STATED THAT THE TAILGATE WIRING HARNESS FAILED AND CAUSED THE REVERSE CAMERA TO BECOME INOPERABLE. THE REVERSE CAMERA SHOWED A BLACK SCREEN. THE CONTACT ALSO STATED THAT WHEN THE TAILGATE WAS OPENED, THE WIRES WERE EXPOSED. THE FAILURE WAS INTERMITTENT. THE CONTACT PLACED THE WIRES BACK IN PLACE AND THE REVERSE CAMERA OPERATED AS DESIGNED. THE CONTACT RECENTLY BECAME AWARE THAT THE TAILGATE WIRES WERE CUT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404149March 21, 2021
ELECTRICAL SYSTEM
THE REAR BACKUP CAMERA STOPPED WORKING. IT LOOKS LIKE THE WIRE HARNESS HAS BROKEN BECAUSE IT IS NOT ABLE TO HANDLE THE OPENING AND CLOSING OF THE TAILGATE OVER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403730March 18, 2021
ENGINE, POWER TRAIN
VEHICLE BEGAN TO DISPLAY WARNING LIGHTS: VEHICLE STABILITY ASSIST (VSA) PROBLEM, EMISSIONS SYSTEM PROBLEM, ALL WHEEL DRIVE SYSTEM PROBLEM, POWER STEERING SYSTEM PROBLEM, HILL START ASSIST PROBLEM AND TRAILER STABILITY ASSIST PROBLEM (TSA.) ONCE LIGHTS APPEAR, THE TRUCK GOES INTO "LIMP" MODE RESTRICTING ACCELERATION TO 2,000 RPMS MAKING IT DIFFICULT TO ACCELERATE (DANGEROUS IF PULLING ONTO A BUSY ROAD) OR IF LIGHTS COME ON WHILE DRIVING AND RPMS OVER 2,000 THE VEHICLE VIOLENTLY DOWN SHIFTS MAKING A DANGEROUS DECELERATION (ESPECIALLY ON THE HIGHWAY.) HONDA DEALERSHIP DIAGNOSED THE PROBLEM AS A BAD CAMSHAFT, CAMSHAFT THRUST COVER AND CMP SENSOR (AS NOTED IN HONDA SERVICE NEWS ARTICLE FROM JANUARY 2018 A18010I VERSION 1.) AFTER RESEARCHING THE PROBLEM I HAVE DISCOVERED THAT THIS NOT UNCOMMON FOR THIS MODEL AND YEAR, IT'S A KNOWN PROBLEM BY HONDA RESULTING FROM A DEFECTIVE CAM SHAFT. HOWEVER, HONDA REFUSED TO STAND BY THEIR PRODUCT. IT'S A $2,300 REPAIR FOR A VEHICLE THAT IS ONLY 4 YEARS OLD AND 69,000 MILES. I'VE MADE A COMPLAINT WITH HONDA CORP, MY LOCAL HONDA DEALERSHIP AND NOW NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403360March 16, 2021
ELECTRICAL SYSTEM
WIRING HARNESS FOR BACK-UP CAMERA IS BROKEN. THIS IS A VERY COMMON PROBLEM CAUSED BY A DESIGN DEFECT, AS DOCUMENTED ON THE RIDGELINE OWNERS FORUM: HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403368March 16, 2021
ELECTRICAL SYSTEM
BACKUP CAMERA WIRING HARNESS HAS FAILED TWICE NOW IN THE 39 MONTHS AND 38000 MILES OF OWNERSHIP. BOUGHT NEW AND HAVE BEEN THE ONLY OWNER. PROBLEM IS WELL KNOW BY HONDA AND OTHER OWNERS BUT HONDA USA IS ONLY REPLACING WITH THE SAME PART THAT FAILS THE EXACT SAME WAY. EVEN OWNERS OF 2020 RIDGELINES ARE STILL HAVING THE ISSUE. WHILE BACKING UP CAMERA IS BLANK AND UNUSABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399178March 4, 2021
ELECTRICAL SYSTEM
BACKUP CAMERA FAILED DUE TO WIRING HARNESS BEING LOCATED ON A BEND POINT. WHEN YOU OPEN THE TAILGATE YOU CAN SEE THE EXPOSED WIRES THAT BEND WHEN OPENED. THIS HAPPENED AFTER I OPENED THE TAILGATE ON AN EXTREMELY COLD DAY (-10F). IT LOOKS LIKE THIS FAILED DUE TO REPEATED OPENINGS OF THE TAILGATE. WHEN THE TAILGATE IS CLOSED THE WIRE HARNESS IS LOOSE BUT WHEN IT IS OPENED THE HARNESS IS STRESSED BY PART OF THE TAILGATE. UPON TROUBLING SHOOTING THE ISSUE ONLINE I FOUND MULTIPLE PEOPLE ARE HAVING THE SAME ISSUE. THERE ALSO SEEMS TO BE TSB FOR WORKING HARNESSES BUT NOTHING IF YOURS HAS ALREADY BROKEN. HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398930March 3, 2021
ELECTRICAL SYSTEM
BACK UP CAMERA WIRE BROKE AT TAILGATE HINGE. FLAWED DESIGN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397936February 25, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE REAR VIEW CAMERA FAILED, BECAUSE WIRES IN THE HARNESS LEADING TO THE CAMERA (LOCATED IN TAILGATE) BECAME BARE AND THEN SEVERED THROUGH REGULAR OPENING/CLOSING OF THE TAILGATE. MANY OTHER RIDGELINE OWNERS HAVE EXPERIENCED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397565February 23, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
BACKUP CAMERA FAILED WHILE BACKING OUT OF PARKING SPACE. REAR BACKUP CAMERA FAILED AS A RESULT OF OVERSTRESS OF WIRES IN TAILGATE. WIRES BROKE AS A RESULT OF NORMAL TAILGATE OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391188February 2, 2021
STEERING
KEYLESS START SYSTEM PROBLEM KEEPS COMING UP ON THE DASH; WENT OFF AND CAME BACK ON 2/1/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389834January 25, 2021
VISIBILITY/WIPER
SUNROOF SPONTANEOUSLY EXPLODED BY WHILE DRIVING THE CAR ON HIGHWAY 50 FROM SACRAMENTO TO TAHOE, SUSPECT CHANGING OUTSIDE TEMPERATURE TO AROUND 30
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Ridgeline