Honda Ridgeline Complaints (2017)

347 consumer complaints on file.

#11458861March 29, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Blind Spot warning system failure. Could not find cause, so took it to the dealer and they determined it was a shorted wires within the wiring harness that leads to the tailgate. This is the same wiring harness that has the backup camera wires, which are also problematic. Apparently within the last month or so, you announced an investigation into this issue for 2017 and 2018 Ridgelines. Dealer is Luther Brookdale Honda in Brooklyn Center, MN. I paid $114.11 for a diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458430March 26, 2022
ELECTRICAL SYSTEM
Tailgate backup camera harness failed. Wires severed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458258March 24, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Rear back up camera is failing, camera view is going in and out. Upon inspection of the rear tailgate it is clear the wiring going from the main body of the truck to the tailgate is exposed from the plastic casing and some of the wires are breaking themselves causing the malfunction. This truck only has ~43k miles on it and the tailgate gets used semi-frequently, by no means is it used excessively. It is ridiculous that such an important piece of safety equipment would not be better made to withstand the normal wear and tear of use and fail at such low mileage. This failure has caused a massive blind spot when reversing and could put pedestrians or other vehicles in harms way. No I have not taken this into the manufacturer nor has it been confirmed by the dealer. No warning lights have gone off, the only way to know there is something wrong is when in reverse the backup screen is black with no video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457908March 22, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
broken tailgate harness causing the backup camera to no longer work. my vehicle is available for inspection, at this time. I can no longer see behind my vehicle and may injure animals, children, or damage property when driving in reverse. This is no longer covered by warranty, but is a poor design where the tailgate itself clamps and eventually cuts the wiring harness. I have confirmed this issue with dozens of other 2017-2018 ridgeline owners. there was no warning other than my screen going black one day after using the vertical hinge on the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457594March 21, 2022
ELECTRICAL SYSTEM
Power train PCM failure caused gauge cluster to become unresponsive. While the truck was idling while connecting a trailer the gauge cluster went blank. I then attempted to shut down and restart the truck and it would not start leaving me stranded. While I did eventually get it started by replacing several fuses once it was running it had no turn signals and had an error message for the emissions system. Ended up taking to dealership and was told the PCM had failed. Truck was 49 months old and had 45k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456922March 16, 2022
UNKNOWN OR OTHER
- Backup Camera Failed - Specifically the wiring harness that goes to the tailgate. It can be inspected by others until it is replaced. - Yes, it is a large vehicle manufactured when it was required to have a backup camera, I back out of my driveway onto a small private street that always has lots of little kids playing. - The dealer confirmed the issue, they have ordered the part and it is $350 to fix a $30 wiring harness because the whole bed and tailgate has to be taken apart. - It has not been inspected by manufacturer (though I read online that Honda has a note in the system to send them the replaced harnesses) or insurance. - There were no warning lights; however, at first the backup camera would only work in one position that did not align with the parking guides for a few months until it finally went black. It also quickly flipped between views when the problem first arose. To better describe the issue, I wanted to report a safety issue with my 2017 Honda Ridgeline Black Edition. I saw that an investigation was already opened and there is a class action lawsuit from last year, but I wanted to formally add my truck to the ones affected by the same backup camera issue. Mine appears to be typical to the many photos I saw online, it appears the harness that allows the tailgate to swing both ways gets abruptly folded over the bottom edge of the tailgate when it is folded down during normal use, this has resulted in snapping the harness/wires at this flex/pinch point. It is clearly a design flaw and the issue occurs under normal use. I do not use my truck for work and I would say the tailgate is moderately used. My dealership called Honda and they said nothing regarding a recall, or even the first stages of that, are in the works. My wife won't drive my truck without the camera and I back out of my driveway onto a street that always has lots of kids playing so I really have no choice but to fix it... which was quoted at $350 and they ordered the parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455643March 8, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After arriving home and turning off the vehicle, there was a lot of flickering of the lights and clicking noises in the engine. The dash displayed all emergency startup lights and performed the following message on the dash, "Keyless Start System Error." I took it to the dealer who ran a diagnostic, and provided me the diagnostic paperwork showing 4 codes in the Security, Power Control Unit, Mode Menu, Lighting, Keyless Transmitter, Gauges, and door locks. The dealer confirmed that this was in no relation to the recent recall of the Ridgeline Keyless Start System Error with DTC B12C5 and that the Keyless System Main Control Unit failed, part number 38320-T6Z-A21. I had to replace the unit and am now out of pocket quite a bit of money. I have reported the issue to Honda directly and hoping a refund will be provided. I am the original owner of this 2017 Honda Ridgeline RTS 2WD model and have only 34, 358 miles on it. Never had I experienced any electrical issues and furthermore I shouldn't have them for a five year old truck with less than 35k on it. I was lucky that I was not driving, or it could have been worse possibly. The dealer kept the defective component and was able to identify the issue and repair it quickly. No other issues had ever occurred on this truck and this was random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453922February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking system is consistently fooled on right hand turns. It "sees" the car approaching as being "in my lane" and alerts "BRAKE" and vibrates the steering wheel. I believe this is because the system is unable to detect the curve in the two lane road approaching and no steering input has been applied (as the vehicle is not in the corner yet)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453725February 23, 2022
ELECTRICAL SYSTEM, POWER TRAIN
2017 Honda Ridgeline RTL-E, keyless entry module wasn't working properly so I had to buy a new one. I was told about the issue when I took my Honda Ridgeline to the Honda dealership for my oil change.The entry control module is currently ordered but we don't know when it will come in. I also informed the service manager about my on/off switch not operating correctly. He informed me that it was on recall so it will repaired for free. I don't know why the keyless entry module wasn't repaired for free since I bought the used 2017 Honda Ridgeline with Honda's extended warranty. Currently I have no vehicle to use because Honda informed me that they don't currently have any because of the pandemic, currently no vehicles in their lot are able to loan to customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453403February 22, 2022
UNKNOWN OR OTHER
The rear backup camera has failed at 31,000 miles. The cause of the failure is appears to be a severed wiring harness going from the main body of the vehicle into the tailgate, where the camera is located. The harness design or routing of the wires is clearly defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453044February 19, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1. Reverse camera not operating because of wire harness conductor breakage at tailgate hinge point. 2. Reduced vision and blind spots when backing up. If this isn't a safety concern, what is? System stopped working at 3-years, 40K miles. Dealer told me issue not covered under warranty, wanted $700 for a repair of Honda's inferior harness design. Aside from the poor flex loop design, the quality of the conductors are insufficient for use in a flex application. My opinion is based on 31 years of designing robot wire harness's in high flex applications. I spent four hours splicing the harness back together, all the conductors in the harness were broken. 3. I exchanged several emails with service manager; I'll dig them out of backup data storage if needed. Service manager told me the Honda people he talked too did not see it as a warranty safety issue; $700. Once again I have to ask, how can not having a complete view of the rear of the truck when in reverse not be a safety issue? The camera is a mandated safety item. 4. Failure began with a few days of intermittent operation before complete failure. I'll note that my truck tailgate gets very light use. The harness design is inferior by any engineering failure mood analysis. THERE ARE THOUSANDS OF RIDGELINE TRUCKS ON THE ROAD WITH THIS ISSUE. 5. As I mentioned, I've made a temporary splice repair. I've managed to restore rear image although the screen quality is not what it should be. 6. I've owned Honda's for years and have had to deal with other issues Honda does not want to admit is their responsibility, and will secretly do extended coverage because they know it should be covered. Driving without the camera makes my wife and I very nervous. 7. In summary all owners of second generation Ridgeline's should be entitled to a replacement redesigned rear camera harness for SAFETY REASONS before a child, adult, or bike rider are killed or injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452769February 18, 2022
ELECTRICAL SYSTEM
Rear back up camera failed, due to tailgate wiring harness frayed due to normal use. Happened at about 45,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451793February 13, 2022
ELECTRICAL SYSTEM
The wiring to the backup camera on my 2017 Honda Ridgeline is a poor design. It bends too tightly and every time the two-way tailgate is opened or closed it work hardens the small gauge wiring until it breaks. Of course this happened just after the warranty expired. When checking with Miller Honda in Winchester, VA they told me they had never heard of this. If you go onto the Honda Ridgeline website this same problem is mentioned several times. I made a temporary repair to get it working again but it is unknown how long this will last.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451728February 13, 2022
ELECTRICAL SYSTEM
My rear backup camera failed due to the wear on the wiring harness at the point where the two-way tailgate opens. This seems to be a common failure and my case was typical. My vehicle was out of warranty, and so I performed the repair myself, and improved the shielding at the pinch point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450413February 4, 2022
ELECTRICAL SYSTEM
Backup Camera not working and wiring harness near tailgate is broken. In reading other reviews this is a common safety problem on the 2017 Ridgeline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447502January 14, 2022
BACK OVER PREVENTION: CAMERA SYSTEM
Backup camara failure due to failure of wiring harness through tail gate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444713December 22, 2021
ELECTRICAL SYSTEM
The contact's wife owns a 2017 Honda Ridgeline. The contact stated that the AWD and battery fan warning lights were illuminated on the instrument panel. The contact took the vehicle to a dealer where he was informed that the alternator needed to be replaced. The manufacturer was also notified of the failure and informed him that there were no recalls on his wife's vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V888000 (Electrical System) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440548November 15, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
Backup camera wiring harness has been pinched and broken by opening the tailgate resulting in the backup camera malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438476October 28, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The alarm system goes off at random times throughout the day, headlights stay on after the alarm activates, interior dash warning lights flicker and voltage fluctuates with sound. Happens if Key Fob is in my pocket or not. Events started in Oct 2019 and continued until Sep2020, when I unplugged the hood alarm activation switch. This disabled the alarm from going off at random times but didn't stop the dash warning lights from flickering and voltage fluctuating sounds. As of OCT 2021, now a slew of dash warning lights from "trailer assist, uphill assistant, lane assistant" plus many more have taken over my dash. At random times the brake assist will activate and cause my truck to temporarily lock up, then go back to normal. It appears to happen to be worse after heavy rains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438571October 28, 2021
POWER TRAIN
While driving the transmission feels and sounds as if it is slipping. When this happens the vehicle does not shift smoothly and there is a hesitation and loud clunk noise. The vehicle then slows down causing vehicles following to brake. The vehicle was taken in for inspection and repair but service center could not reproduce the problem. This is an intermittent problem that has occurred five times over a 6 month period the first year and again the following year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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