Honda Ridgeline Complaints (2017)

347 consumer complaints on file.

#11478456August 9, 2022
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING
The capless fuel tank freezes and you are unable to fill the car with gas because of the block of ice that forms not allowing you to insert the gas filling hose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476348July 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera went blank. I no longer have a backup camera to safely backup. I found the wires leading to the tailgate are severed due to opening and closing the tailgate. I have 53,000 miles on the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472343July 5, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
wiring for back up camera was designed to rub against the tailgate hinge.after several years it rubs through the insulation and then the back up camara doesnt work.Poorly designed ,in fact designed to fail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471950July 1, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Poor design for wiring harness in tailgate causing back up camera to cease working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471889June 30, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
rear back up camera failure due to rear gate wiring harness failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471513June 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2017 Honda Ridgeline. The contact stated while driving 60 MPH, the vehicle experienced phantom braking with an unknown warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470593June 23, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera stopped working due to wiring harness cut by rear tailgate closing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470656June 23, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Opening and closing the tailgate has resulted in the wires breaking that go to the backup camera. Needless to say you need to be able to open and close tailgate on a truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470768June 23, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera has failed. Troubleshooting led me to discover the wiring harness where the tailgate opens and closes is frayed exposing/cutting the wires. Likely wires are low voltage. However, could there present a sparking hazard and ignite flammables being carried? At this time, the camera has no display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469912June 18, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera stopped working. It started in 2019 with the down looking view would show black but the other views still working, today 6/18/2022 all views are black with only the gridlines showing on the screen. Upon inspection the wire harness and wires are broken where the cable goes from the tailgate to the body due to opening and closing the tailgate using the hinge on the side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468978June 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Amber CMBS, LKAS, and ACC lights flashing with 19850 mileage. The entire crash mitigation system does not work from cruise control to braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467628June 5, 2022
ELECTRICAL SYSTEM
Backup Camera Stopped working. Wiring harness to tailgate is frayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465214May 18, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The harness to the backup camera has split due to the tailgate and the backup camera is no longer working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464525May 13, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
Wiring for the back-up camera running between tailgate and body on drivers side has been pinched with opening and closing of the tailgate, which has caused the wires to be broken apart, thus making the back-up camera unfunctional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463519May 5, 2022
STRUCTURE:BODY
Hood latch recall. Inspected & partially repaired by Classic Honda of Midland, TX on 02/08/2022. There are cracks around the hood striker, & I have pictures. It says on invoice that it was submitted to DPSM. I have called the dealership service department several times & the advisor has not returned my calls about the results of DPSM. I called Honda customer service & she told me they can do nothing because each dealership is privately owned. The hood vibrates still & looks like it will fly off in windstorms & passing semis on interstates. The blue rectangles on picture were drawn by the service technician.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462082April 25, 2022
UNKNOWN OR OTHER
REAR VIEW CAMERA FAILURE I opened and closed the rear tailgate a couple days ago, and the Rear View Camera stopped displaying when the vehicle is in reverse. Just a black screen for a while, then, the guidance lines show up, still with no picture. I have not taken this to the dealer yet, but on RIDGELINEOWNERSCLUB.COM, this appears to be a common problem, caused by a broken wire harness near the tail gate hinge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461047April 17, 2022
ELECTRICAL SYSTEM
My backup camera stopped working on April 16. I investigated and found the wiring harness is snapped at the tailgate. Upon a google search I realized this is a known issue and wanted to file my complaint to hopefully get this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461017April 16, 2022
ELECTRICAL SYSTEM
When reversing, I've had several instances over the past several years where the backup screen just went to black (Head unit displays black, with the guide marks.) i figured it was a software issue. However, when the back-up camera ceased working I googled the issue with "2017 Honda Ridge-line and backup camera" and found that severed wires at the tailgate left corner hinge area is a common issue. I found the harness broken at the pivot point of tailgate. (Left bottom corner of tailgate)Tailgate wiring exposed in hinge. Plastic cover has split/separated. I am a sixty-three year old female so I'm not using the tailgate/truck bed very much. I took it to the dealership (04/12/22); they told me they have not had any reported instances of this issue and then requested how I broke the harness! They quoted me a price to purchase/replace the harness; however, since this seems to be an issue across 2017 -2019 Ridge-lines with the wiring loom not having enough slack, combined with the 90° bend at the tailgate, allowing the thin metal edge of the tailgate to press directly against the wiring, especially when the tailgate is fully swung open. I believe Honda should replace the harness under a TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460875April 15, 2022
ELECTRICAL SYSTEM
Rear camera not working. Defect in tailgate harness
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459046March 30, 2022
ELECTRICAL SYSTEM
rear camera stopped working.. cannot back up as safe as when camera worked dealer confirmed problem no other inspection no warning prior to failure October 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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