Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#10934817December 12, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT RECENTLY PURCHASED THE VEHICLE; HOWEVER, THE HEADLIGHTS WERE DIM. THE CONTACT ADJUSTED THE HEADLIGHTS AND STATED THAT THEY COULD NOT REPLACE THE HEADLIGHTS. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934832December 12, 2016
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHEN THE VEHICLE WAS IN REVERSE OR DRIVE, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE BRAKES. THE DEALER DIAGNOSED THAT THE BRAKE PADS NEEDED LUBRICANT. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934551December 11, 2016
POWER TRAIN
VEHICLE MILEAGE 12500 MILES TRANSMISSION REPLACED, BUT THE NEW TRANSMISSION IS HAVING THE SAME PROBLEM AS THE FIRST. CHIRPING AND GRINDING WHEN SHIFT UP OR DOWN FROM 3 TO 4 OR AT 30 MILES PER HOUR WHILE MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934108December 9, 2016
UNKNOWN OR OTHER, POWER TRAIN
I WAS DRIVING WITH MY FAMILY INSIDE THE CAR I WOULD SAY BETWEEN 35 - 45 MILES / HOUR THEN I STEP ON THE GAS JUST FOR LITTLE BIT WHAT HAPPEN THE REVOLUTION WENT UP TO 3000- 4000 RPM & STAYS THERE FOR A WHILE I HEAR LIKE ENGINE NOISE SOUND & FEELS LIKE IT WENT TO STALL SO AT THIS POINT. I LOOK AT DASH BOARD STILL ON DRIVE MODE WHEN I STEP ON THE GAS IM NOT SPEEDING UP THE RPM REMAINS ON 3000 4000 RPM CAR SLOWING DOWN I HAVETO GO TO THE SIDE OF THE ROAD I PRESS THE DRIVE BUTTON IT WENT TO SPORTS MODE THE REVS CLIMB EVEN HIGHER SO I PRESS IT AGAIN TO GO TO REGULAR DRIVE MODE THAT'S THE ONLY TIME THE REVOLUTION CAME DOWN TO LESS THAN 2000 RPM ENGINE NOISE SUBSIDED. SO I THINK THE CAR UNEXPECTEDLY RANDOMLY SHIFTING TO NEUTRAL WHILE U DRIVING I HAPPEN TO ME 2 -3 TIMES. THIS IS HONDA PILOT TOURING MODEL WITH NINE SPEED ZF TRANSMISSION. I CALL HONDA USA MENTION WHAT HAPPEN BECAUSE I READ THAT THERE WAS ALOT OF COMPLAINED ABOUT THISTRANSMISSION ISSUE. IN THE ARTICLE & FORUM I READ IT WAS STATING THAT SOFTWARE UPDATE RECALL TO FIX THE PROBLEM BUT HONDA CUSTOMER SERVICE JUST ADVISE ME TO BRING THE CAR TO SERVICE I THINK THEY AWARE OF THE PROBLEM BUT TOLD ME THAT THERE IS NO RECALL TO FIX THE TRANSMISSION ISSUE ACCORDING TO HONDA USA CUSTOMER SERVICE. ALL THIS EVENT HAPPEN WHEN THE CAR IS IN MOTION IN THE CITY STREET. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934143December 9, 2016
POWER TRAIN
WE BOUGHT A NEW 2016 HONDA PILOT EX-L AWD IN NOVEMBER 2016 (MANUFACTURED IN OCT-2016) AND EXPERIENCING SOME TRANSMISSION ISSUE WHEN ECO BUTTON IS ON. WHEN DRIVING AROUND IN ABOUT 30 MPH, SEEMS THE TRANSMISSION HAS DIFFICULTY IN SHIFTING GEARS AS IF IT CANNOT DECIDE IF IT NEEDS TO MOVE UP OR DOWN THE GEAR. THEN IT SEEMS TO GET STUCK IN THE LOWER GEAR AND FEELS LIKE AS IF THE GEARS ARE GRINDING. I CAN ALSO FEEL THE GEARS GRINDING IN THE ACCELERATION PEDAL. AT THIS POINT, I AM ABLE TO SMELL METAL BURNING THROUGH THE AIR CONDITIONING - SEEMS LIKE THE TRANSMISSION IS GETTING OVERHEATED. WITH ECO OFF, I HAVE OBSERVED THAT THE GEAR SHIFTS SMOOTHLY AND SWIFTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934255December 9, 2016
POWER TRAIN
I BACKED OUT OF A PARKING SPACE AT WORK, AND WHEN I BRAKED AND PRESSED THE DRIVE BUTTON, THE CAR DID NOT SHIFT. AFTER SEVERAL TRIES THE CAR WENT INTO DRIVE. I DROVE OUT OF THE PARKING LOT ONTO A SIDE STREET. HOWEVER, AFTER ACCELERATING UP TO THE 20 MPH LIMIT, THE CAR APPARENTLY JUMPED DOWN TO 2ND AND HAD TO BE SHIFTED BACK INTO DRIVE. AFTER A BLOCK OR TWO, I STOPPED AT AN INTERSECTION, WAITED FOR THE LIGHT TO CHANGE AND ACCELERATED AFTER TURNING LEFT ONTO A CITY STREET. AFTER ABOUT SIX BLOCKS I BRAKED, TURNED LEFT, THEN RIGHT IN TO A PARKING LOT. I CONTINUED ACROSS THE PARKING LOT AT ABOUT 10 MPH UNTIL I NEARED A PARKING SPACE. AS I BEGAN THE LEFT TURN INTO THE SPACE, I APPLIED THE BRAKE AND SLOWLY ENTERED THE SPACE. I CONTINUED TO TURN AT A SLOW SPEED WITH LIGHT BRAKE PRESSURE WHEN SUDDENLY THE CAR SURGED FORWARD AND CRASHED INTO THE FRONT OF A PARKED VEHICLE, DAMAGING THE FRONT OF BOTH VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10933657December 7, 2016
POWER TRAIN
WE BOUGHT A NEW 2016 HONDA PILOT AWD EX-L IN OCTOBER 2016 AND ARE EXPERIENCING SOME PRETTY SERIOUS TRANSMISSION ISSUES. THE FIRST INCIDENT HAPPENED ABOUT A MONTH AGO BEFORE THE VEHICLE EVEN HAD 900 MILES ON IT AND IT HAS RE-OCCURRED NUMEROUS TIMES SINCE THEN AND WE ONLY HAVE 2,000 MILES ON IT. IT APPEARS THAT IF YOU DECELERATE RATHER QUICKLY FROM LET'S SAY 50 MPH+ TO ZERO, THAT WHEN YOU RE-START FROM ZERO, THE TRANSMISSION IS ALL OUT OF SORTS. WHEN YOU HIT THE GAS AT ZERO (AFTER THE FAST DECELERATION) THE VEHICLE WILL BE VERY HESITANT/SLOW TO START (ALMOST AS IF YOU'RE STARTING IN A HIGHER GEAR THAN 1ST) AND THEN WHEN YOU GET TO ABOUT 25-30 MPH, THE VEHICLE WILL SLAM INTO THAT GEAR AND SHAKE THE ENTIRE VEHICLE. THAT 'SLAMMING INTO GEAR' ISSUE WILL CONTINUE EVERY TIME YOU DROP DOWN OR ACCELERATE TO THAT 25-30 MPH RANGE DURING THAT DRIVING SESSION. THE ONLY WAY TO GET THE ISSUE TO STOP DURING THAT DRIVING SESSION, IS TO STOP THE VEHICLE AND RE-START THE ENGINE. IT'S ALMOST LIKE IT RESETS THE TRANSMISSION OR THE COMPUTER THAT RUNS THE TRANSMISSION' THERE ARE NO CHECK ENGINE LIGHTS/WARNINGS THAT COME ON AND IT'S A HARD ISSUE TO DUPLICATE, BUT THE ONLY THING THAT SEEMS TO MAKE IT OCCUR SOMETIMES IS FAST DECELERATION FROM A HIGH SPEED DOWN TO ZERO (I.E. COMING OFF AN OFF-RAMP AND HITTING A STOP LIGHT, OR DRIVING ON A 50MPH TYPE ROAD AND THEN HITTING A STOP LIGHT). THERE'S OBVIOUSLY A MAJOR TRANSMISSION FLAW AND THE CONTINUED "SLAMMING INTO GEAR" WHEN THIS ISSUE OCCURS, CAN ONLY BE DOING MORE DAMAGE TO THE TRANSMISSION AND FEELS LIKE THE ENGINE IS ON THE VERGE OF LOCKING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927664November 23, 2016
SERVICE BRAKES
SINCE PURCHASING NEW, I HAVE NOTICED A PECULIAR PHENOMENON WHEREBY THE BRAKE PEDAL DEVELOPS A VERY HIGH RESISTANCE FROM THE TIME OF BEING PARKED, UNTIL THE NEXT TIME I GET IN THE VEHICLE. I WILL ROUTINELY DEPRESS THE BRAKE PEDAL TO PLACE THE VEHICLE IN PARK AT THE CONCLUSION OF A DRIVE. THE PEDAL FEELS NORMAL AT THIS POINT. APPROXIMATELY 80-85% OF THE TIME UPON RE-ENTRY IN TO THE VEHICLE AFTER ALLOWING THE VEHICLE TO SIT STATIONARY (OFF) FOR 2-12 HOURS, THE BRAKE PEDAL BECOMES VERY FIRM. TO THE POINT WHERE I FEEL UNCOMFORTABLE WITH THE AMOUNT OF FORCE I MUST PRESS WITH MY FOOT, IN ORDER TO THE ENGINE TO START. I DON'T WANT TO OVER-PRESSURE THE BRAKE LINES UNNECESSARILY. HOWEVER, MOST OF THE TIME, IF I SIMPLY PRESS THE BRAKE WITH AN AVERAGE AMOUNT OF FORCE TO START THE CAR, I PRESS THE "START" BUTTON, AND THE SYSTEM WILL ONLY TURN ON TO AUX MODE, THE ENGINE STARTER WILL NOT ACTIVATE. DUE TO THE HIGHLY FIRM PEDAL, MY "ACCEPTABLE" LEVEL OF FOOT FORCE WILL NOT SUFFICIENTLY DISPLACE THE BRAKE PEDAL TO ENABLE "ENGINE START" READY MODE. I AM PERPLEXED BY THIS ODD BEHAVIOR. I HAVE NEVER EXPERIENCED THIS IN ANY OTHER VEHICLE I HAVE OWNED IN MY 17 YEARS OF DRIVING EXPERIENCE. I WOULD REALLY LIKE TO KNOW HOW THE BRAKE SYSTEM BECOMES "LOADED" IF IT IS JUST SITTING. THIS IS THE SORT OF RESULT I MIGHT EXPECT IF ONE WERE TO "PUMP" THE BRAKES WITHOUT THE ENGINE RUNNING, BUT I AM DOING NOTHING OF THE SORT. PLEASE HONDA, ADDRESS THIS. I REALLY HAVE TO WONDER IF OTHER 2016 AND NEWER PILOT AND RIDGELINE OWNERS ARE EXPERIENCING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927743November 23, 2016
POWER TRAIN
WHILE THE CAR WAS IN MOTION ON A COUNTRY ROAD, WARNING MESSAGES CAME ON STATING THAT THE CAR SHOULD NOT BE DRIVEN, AND THEN THE ENGINE SUDDENLY SHUT OFF. CAR COASTED TO A STOP. COULD NOT RESTART THE CAR FOR 5 OR 10 MINUTES, BUT IT FINALLY STARTED AGAIN. AFTER TAKING IT TO THE DEALER TWICE, THE DIAGNOSIS WAS THAT COOLANT HAD MIXED WITH TRANSMISSION FLUID, THUS THE TRANSMISSION HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926599November 17, 2016
POWER TRAIN
2016 HONDA PILOT TOURING - CHIRPING SOUND APPEARED AT 19,000 MILES FOLLOWED BY SHUDDERING AND DIFFICULTY SHIFTING BETWEEN 28-32 MPH. GOT DIAGNOSED AT THE DEALERSHIP - TRANSMISSION COOLING UNIT FAILED, LEAKING TRANSMISSION COOLANT INTO THE TRANSMISSION UNIT. DEALER IS CURRENTLY REPLACING WITH A REMANUFACTURED PART. THE TRANSMISSION MANUFACTURER ZF FRIEDRICHSHAFEN AG HAS RECALLED THE TRANSMISSIONS. HONDA USA IS NOW RESPONSIBLE TO RECALL THE VEHICLES WHICH THEY HAVE NOT DONE. HONDA IS UNSYMPATHETIC AND CAN ONLY RECITE THE WARRANTY. I FEEL MY VEHICLE IS UNSAFE TO DRIVE AND THE VALUE HAS BEEN SUBSTANTIALLY IMPACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925598November 12, 2016
STRUCTURE:BODY
DRIVING AT FREEWAY SPEEDS I NOTICED THE HOOD WAS SHAKING. THIS CAR HAS ABOUT 3500 MILES ON IT. I PULLED OVER TO CHECK THE HOOD TO ENSURE IT WAS SECURE, GOT BACK UP TO FREEWAY SPEEDS AND IT CONTINUED TO SHAKE. IT LOOKS LIKE IT MIGHT FLY OFF AT ANY TIME. ALSO CONCERNED ABOUT FATIGUE OF THE JOINTS OVER TIME DUE TO THE VIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919398October 27, 2016
STRUCTURE:BODY
SINCE PURCHASE 3 MONTHS AGO, THE HOOD SHAKES VIOLENTLY AT SPEEDS ABOVE 55 MPH AND ESPECIALLY UNDER WINDY CONDITIONS. IT IS EXCEPTIONALLY BAD IN HIGH WIND AND WHEN PASSING ONCOMING VEHICLES. IT IS OBVIOUS THE HOOD IS NOT SUFFICIENTLY STRONG ENOUGH TO WITHSTAND THESE WIND PRESSURES WITHOUT CAUSING SOME KIND OF DAMAGE IN THE FUTURE. FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THE HOOD ACTUALLY BENDS OR BREAKS AT 80 MPH HIGHWAY SPEED LIMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909482September 24, 2016
VISIBILITY/WIPER
WHILE DRIVING 65 MPH ON THE HIGHWAY A SUDDEN LOUD BANG OCCURRED WHICH SOUNDED EXACTLY LIKE A GUNSHOT GOING OFF AND GLASS SHOWERED DOWN ON MY HEAD. STARTLED, I SWERVED ON THE HIGHWAY, BUT LUCKILY DID NOT HIT ANY OTHER VEHICLES. I PULLED OFF THE FREEWAY AND FOUND THAT MY SUNROOF HAD EXPLODED WITH NO OUTSIDE INFLUENCE. IT WAS SHATTERED AND THE GLASS WAS BLOW OUT IN AN UPWARD FASHION, AS IF IT HAD HAPPENED FROM THE INSIDE OF THE VEHICLE. I IMMEDIATELY TOOK THE VEHICLE TO THE LOCAL HONDA DEALERSHIP AND THEY STATED THAT IT WAS NOT FROM AN OUTSIDE SOURCE. I WAS GIVEN A LOANER CAR AND THE DEALERSHIP SAID THEY WOULD TAKE CARE OF IT, BUT THIS HAPPENED 9/23/2016 AND IT IS YET TO BE SEEN IF I WILL NEED TO FRONT ANY MONEY OUT OF MY POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908786September 22, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE ILLUMINATION LEVEL FROM THE HEADLIGHTS WAS AT AN UNSAFE BRIGHTNESS LEVEL. THE CONTACT HAD DIFFICULTY SEEING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907037September 15, 2016
POWER TRAIN
WHILE MERGING ONTO THE HIGHWAY GOING APPROXIMATELY 20MPH, THE CAR SEIZED UP, BROUGHT THE CAR TO A NEAR STOP AND WOULD NOT ACCELERATE. IT DID THIS 3 TIMES. NO WARNING LIGHTS ON THE DASH, NO NOTICE OF SOMETHING MALFUNCTIONING. THIS CAR WAS BUILT ON AUGUST 19,2016. I PURCHASED IT ON AUGUST 25 ONLY 839 MILES ON IT WHEN INCIDENT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906449September 14, 2016
STRUCTURE:BODY
AT HIGH SPEED AND ESPECIALLY WHEN PASSING ONCOMING LARGE VEHICLES HOOD SHAKES VIOLENTLY AS IF COMING LOOSE AND THREATENING TO FLY UP.. GREG MAY HONDA OF WACO TX SERVICE DEPARTMENT WAS USELESS IN RESOLVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904797September 8, 2016
STRUCTURE:BODY
THE HOOD VIBRATES VIOLENTLY IN SPEEDS OF 60+ MILES AN HOUR. WHEN A LARGE TRUCK OR VEHICLE DRIVES PASSES THE CAR THE HOOD VIBRATES VIOLENTLY. WHEN ON A TWO LANE ROAD AND ON COMING TRAFFIC GOES BY THE CAR THE HOOD VIBRATES VIOLENTLY. THIS ISSUE HAS BEEN PRESENT SINCE I PURCHASED THE CAR IN JUNE 2016. THE HONDA DEALERSHIP STAYED THIS WAS WITHIN THE DESIGN SPECS FOR THE PILOT. I HAVE MADE EVERY ADJUSTMENT I CAN MAKE WITH THE RUBBER GROMMETS WITH NO SUCCESS. HONDA TELLS ME THER IS NO ADJUSTMENT. I AM A PORT ENGINNER AND I MANAGE SHIP REPAIR. THIS IS A SERIOUS ISSUE. THE VIBRATION WILL OVER TIME CAUSE THE HOOD HINGES TO FAIL FROM FATIGUE. THIS WILL CREATE A SITUATION WHERE A CONSUMER DRIVING THE 2016 HONDA PILOT TO POTENTIALLY HAVE HOOD FLY OFF THE VEHICLE DURING NORMAL DRIVING CAUSING CATASTROPHIC FAILURE AND INJURY TO THE DRIVER AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903834September 6, 2016
POWER TRAIN
ON SEPTEMBER 2, 2016 WHILE ASCENDING UP A WINDING 2-LANE HIGHWAY (HIGHWAY 18) TO LAKE ARROWHEAD, OUR YEAR OLD 2016 HONDA PILOT TOURING (WITH A ZF 9-SPEED TRANSMISSION) BEGAN DECELERATING RAPIDLY FROM 55 MPH TO 20 MPH. MY WIFE WAS DRIVING WITH OUR 4 CHILDREN AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHE PULLED OVER, TURNED THE CAR OFF AND A SHERIFF STOPPED. THE SHERIFF RECOMMENDED SHE TRY TO CONTINUE TO DRIVE TO GET THE CAR OFF THE HIGHWAY SINCE THEY WERE IN A VERY DANGEROUS AREA. MY WIFE STARTED THE CAR AND PROCEEDED TO ASCEND TO THE NEAREST OFF RAMP AND WHEN NUMEROUS WARNING LIGHTS CAME ON AND THE CAR RAPIDLY DECELERATED ONCE AGAIN. THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS OCCURRED. IN DECEMBER 2015, A SIMILAR ISSUE OCCURRED WHILE DRIVING STRAIGHT UP A HILL ON A 4 TO 5 LANE FREEWAY FROM SAN DIEGO TO LOS ANGELES. IN THAT CASE, THE 2016 HONDA PILOT JERKED VIOLENTLY BEFORE DECELERATING. MY WIFE IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE FREEWAY AND HAD THE CAR TOWED TO PACIFIC HONDA. HONDA DETERMINED THAT OUR PILOT WAS UNSAFE TO DRIVE AND NEEDED AN ENTIRELY NEW TRANSMISSION AND REPLACED THE TRANSMISSION IN THE 4-MONTH OLD VEHICLE. HONDA REASSURED US THE CAR WAS NOW SAFE. IT IS NOW 8 MONTHS LATER (OUR CAR IS JUST 1 YEAR OLD), AND OUR CAR IS NOW SITTING AT ROCK HONDA IN FONTANA, CALIFORNIA. HONDA IS NOW DETERMINING THE NEXT COURSE OF ACTION. WE HAVE THE NAME AND BADGE NUMBER OF THE SHERIFF WHO ASSISTED MY WIFE IF HELPFUL. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE RECTIFIED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903573September 4, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899580August 30, 2016
POWER TRAIN
TRANSMISSION WAS MAKING A BEEPING, WHISTLING NOISE WHEN SHIFTING GEARS ON CITY STREET. MY CAR WAS NOT A YEAR OLD AND TRANSMISSION WAS REPLACED WITH RE-MANUFACTURED. IT IS STILL NOT RUNNING AS BEFORE PROBLEM. I AM HEARING NOISE SUCH AS SOUNDING LIKE RAKE BEING DRUG ON CONCRETE AND WHISTLING NOISE. DEALERSHIP SAYS THERE IS NOTHING THAT THEY CAN DO. NO LIGHTS ARE ON, NOR WERE THEY ON BEFORE. ONLY 12,000 ADDITIONAL MILES GIVEN WITH PART.(NOT EXCEPTABLE TO ME).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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