Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11035508October 22, 2017
UNKNOWN OR OTHER
AFTER LOCKING THE CAR IN A PARKING LOT WITH WINDOWS UP, I RETURNED TO FIND ALL WINDOWS HALF DOWN AND SUN ROOF HALF OPEN. ANOTHER TIME AFTER LOCKING THE CAR I RETURNED TO FIND THE TAIL GATE OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033976October 17, 2017
ELECTRICAL SYSTEM
2016 HONDA PILOT 12,442 MILES. THE VEHICLE DID NOT START AFTER PARKED FOR ABOUT AN HOUR. VEHICLE ELECTRICAL SYSTEM HAD POWER BUT NO START. DEALER CLAIMED THAT THE PROBLEM WAS A 2 YEAR OLD BATTERY. CLUSTER LIGHTS FLASHING AND VARIOUS SYSTEM PROBLEM CODES DISPLAYED. DEALER UPDATED SOFTWARE WITH A SERVICE BULLETIN. I AM WONDERING IF THE SOFTWARE ISSUE DAMAGED OR DRAINED MY BATTERY. ALSO A/C COMPRESSOR LOUD GRINDING NOISE FOUND AT COLD START WHEN A/C TURNED ON AFTER VEHICLE PARKED FOR A COUPLE OF DAYS. THE ISSUE HAS BEEN RECORDED BUT DEALER CAN NOT DUPLICATE. CURRENTLY BEING REPAIRED ALSO FOR A NOISE FOUND UNDER STEERING WHEEL WHILE SLIGHTLY TURNING. IT MIGHT BE AN ISSUE WITH THE WIRING IN THE STEERING ELECTRICAL SYSTEM AND THIS CAN CREATE A PROBLEM WITH THE CONTROLS FOUND ON THE STEERING WHEEL INCLUDING THE AIRBAG AND HORN. IT TOOK 6 HOURS FOR ROADSIDE ASSISTANCE TO PICK UP THE VEHICLE AFTER BEING STRANDED IN REMOTE AREA LATE AT NIGHT DUE TO A FAILURE IN THEIR SYSTEM WHICH THEY ARE WORKING ON IMPROVING. THEY JUST DON'T MAKE THEM LIKE THEY USED TO. TOO MUCH TECHNOLOGY FOR THE MANUFACTURERS TO KEEP UP WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032866October 11, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I HAD PULLED OUT OF A PARKING PLACE AND WAS WAITING IN THE TRAFFIC LANE TO EXIT THE AREA. THERE WERE TWO CARS IN FRONT OF US. THE CARS WERE STOPPED. I WAS APPROXIMATELY 20-25 FEET BEHIND THE CAR IN FRONT OF ME. I TOOK MY FOOT OFF THE BRAKE IN MY CAR TO LET IT IDLE FORWARD. AS I APPROACHED THE YUKON I REAPPLIED THE BRAKE. THE CAR ACCELERATED TO WHAT SOUNDED LIKE FULL RPM'S AND I APPLIED THE BRAKES AS HARD AS I COULD AND NOTHING HAPPENED. THE CAR SLAMMED INTO THE YUKON WITH SUCH AN IMPACT THAT BOTH FRONT AIRBAGS DEPLOYED. THE DRIVER SIDE AIRBAG HIT ME IN THE FACE. THE PASSENGER AIRBAG DID NOT REACH MY WIFE IN THE PASSENGER SEAT. SHE IMMEDIATELY EXPERIENCED SEVERE CHEST PAIN AND RAPID HEART BEAT. BYSTANDERS CALLED 911 AND TWO PARK RANGERS ARRIVED IN APPROX. 15-20 MINUTES. THE RANGERS FINISHED TAKING PICTURES AND ASKED ME TO PULL IN TO A PARKING SPOT OUT OF THE TRAVEL LANE OF THE PARKING LOT. I STARTED THE CAR AND PROCEEDED SLOWLY AND TURNED INTO A PARKING SPOT. AS I APPLIED THE BRAKE TO PARK, THE SAME PHENOMENON OCCURRED AGAIN. THE CAR ACCELERATED FORWARD OVER A CURB AND WALKWAY AND STRUCK A PEDESTRIAN BEFORE COMING TO A STOP ON A RETAINING WALL. I DESPERATELY TRIED TO STOP THE CAR WITHOUT SUCCESS. THE EMS WAS THERE SHORTLY AFTER THIS OCCURRENCE. A RANGER ASKED ME HOW FAST I WAS MOVING AND I STATED I HAD NO IDEA. I ASKED HIM TO ASK THE RANGER WHO WAS RIGHT BEHIND ME AND HE SAID 5 MPH. I EXITED THE VEHICLE AFTER THEY TRANSPORTED THE PEDESTRIAN ON THE BACKBOARD.THE AMBULANCE WAS READY TO TAKE MY WIFE TO THE HOSPITAL SO I APPROACHED THE PARK RANGER AND TOLD HIM THAT I NEEDED TO RIDE IN THE AMBULANCE WITH MY WIFE.
Crash:
Yes
Fire:
No
Injuries:
8
Deaths:
0
#11024071September 18, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V668000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VALLEY HONDA, 296 LEE JACKSON HWY, STAUNTON, VA 24401) TO BE REPAIRED. WHILE THE VEHICLE WAS BEING REPAIRED, IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER STATED THAT THERE WAS A 1% CHANCE OF THE CLUSTER FAILING AGAIN DUE TO THE PART BEING DEFECTIVE. THE MANUFACTURER WAS NOTIFIED AND WAS WORKING WITH THE LOCAL DEALER TO FIND A REMEDY. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/03/17*LJ CONSUMER STATED INSTRUMENT CLUSTER FAILED. CAR SOLD, VIN INVAID UPDATED 7/18/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022259September 8, 2017
POWER TRAIN
I STOPPED THE CAR TO LET PEDESTRIAN CROSS THE CROSSWALK AND THE VEHICLE WAS JUMPING AHEAD WHILE MY LEG IS ON THE BRAKES. THE VEHICLE ALMOST HIT A PEDESTRIAN. THE INDECENT WAS IN A CITY STREET. PRIOR TO THIS INCIDENT TWO ADDITIONAL INCIDENT HAPPENED WHILE STOPPING IN A STOP SIGN AND RED TRAFFIC LIGHT. FOURTH INCIDENT HAPPENED WHILE DRIVING IN A HIGHWAY AND THE VEHICLE DECELERATED ON ITS OWN ON FROM 65 MPH, WENT FROM D DRIVE TO N.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020367August 29, 2017
UNKNOWN OR OTHER
FIRST: THE EIGHT INCH TOUCH SCREEN, LIKE IN MANY NEW CARS IS, AS INSTALLED, A CONTINUOUS, DISTRACTED DRIVING HAZARD. FOR ANY DRIVER TO USE IT AT ALL WHILE IN MOTION MEANS ONE MUST GLACE AWAY FROM THE ROAD! IN THIS CAR, THE COMBINATION OF HAVING TO USE THIS WITH NO ALTERNATE CONTROLS LIKE A VOLUME CONTROL MEANS TROUBLE. ADDITIONALLY, NO PROVISION SEEMS TO BE AVAILABLE FOR THE BRIGHT SCREEN TO AUTOMATICALLY DIM THE DISPLAY AT NIGHT. YOU HAVE TO MANUALLY DO IT. SECOND: AS WITH MANY NEW CARS THE HEADLIGHTS WORKED AS FOLLOWS OFF THE LOT: LOW BEAMS DO NOT SHINE OUT FAR ENOUGH. HIGH BEAMS ONLY SEEM GOOD AT ILLUMINATING OVERHEAD FREEWAY SIGNS! THE FOG LIGHTS ARE PURE COMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012722August 3, 2017
TIRES, TIRES:TREAD/BELT, TIRES:SIDEWALL
ALL TIRES ARE NOT SAFE. TREAD IS CHIPPING AWAY. FIRST NOTICED AT 24000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010410July 24, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY FAMILY TRAVELED IN THIS VEHICLE TO CARLSBAD LAST WEEK FOR VACATION, INCLUDING MYSELF, MY WIFE, OUR 13 YEAR OLD DAUGHTER AND 11 YEAR OLD SON. THE VEHICLE WORKED PERFECTLY UNTIL WE WERE ON OUR WAY HOME SATURDAY, JULY 22, 2017. WE WERE ON I-10 APPROXIMATELY 1 HOUR EAST OF PHOENIX IN THE RIGHT LANE WITH THE CRUSE SET AT THE 75MPH SPEED LIMIT. THERE WERE NO CARS IN FRONT OF US FOR AT LEAST A MILE. ALL THE SUDDEN, WITHOUT ANY WARNING WHATSOEVER, NEARLY ALL THE VEHICLE SYSTEM LIGHTS CAME ON AND THE VEHICLE SLOWED AT AN EMERGENCY RATE DOWN TO APPROXIMATELY 40MPH IN ABOUT 2 SECONDS. I IMMEDIATELY HIT 'CANCEL' ON THE CRUISE AND STEPPED ON THE GAS, BUT THE VEHICLE CONTINUED TO SLOW QUICKLY. I IMMEDIATELY STARTED TO MOVE TO THE SHOULDER OF THE ROAD AND NOTICED THE 18 WHEEL TRACTOR TRAILER BEHIND US MAKE AN EMERGENCY SWERVE TO THE LEFT AND MISSED HITTING US BY INCHES. WE WERE NEARLY INVOLVED IN AN ACCIDENT THAT COULD HAVE EASILY BEEN FATAL. ALL THIS TOOK PLACE IN ABOUT A 5-10 SECOND TIMEFRAME. AFTER STOPPING ON THE SHOULDER OF THE ROAD I MADE NOTE THAT THE VEHICLE WAS SHOWING A TRANSMISSION PROBLEM, AN EMISSIONS PROBLEM, AN AWD PROBLEM AND I THINK JUST ABOUT EVERY OTHER ISSUE LIGHT WAS LIT UP. I TRIED TO GET THE VEHICLE BACK ON THE ROAD, BUT IT WOULD NOT GO ANY HIGHER THAN 3RD GEAR AND THE DASH KEPT INDICATING A TRANSMISSION AND AWD PROBLEM. I PULLED OVER AGAIN AND TURNED THE VEHICLE OFF AND BACK ON. AT THAT POINT THE ONLY INDICATOR LIGHT THAT LIT UP WAS THE EMISSION SYSTEM PROBLEM (SEE ATTACHED PICTURE). I REENTERED THE INTERSTATE AND THE TRANSMISSION WAS WORKING PROPERLY AGAIN. WE STOPPED AT THE NEXT GAS STATION AND FILLED THE GAS TANK AND UPON RESTARTING THE ENGINE THE EMISSION LIGHT WAS STILL ON. WE CAREFULLY DROVE HOME AT 65'70MPH. THE FOLLOWING DAY (SUNDAY), THE EMISSION LIGHT WAS NO LONGER ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005975July 17, 2017
UNKNOWN OR OTHER
SUNROOF SHATTERED WHILE CLOSED UPON GETTING ON THE HIGHWAY, NOT HIT BY ANY OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003545July 7, 2017
SEATS, EXTERIOR LIGHTING
THE 2016 HONDA PILOT HAS A BAD HEADLIGHTS BEING TOO DIMMED DURING NIGHT DRIVES, THIS IS ESPECIALLY TRUE WHEN YOUR WINDOWS AND WINDSHIELDS ARE TINTED. SECONDLY, THE REVERSE OR BACKUP LIGHTS ARE LOCATED IN A VERY LOW POSITION DOWN AT THE BUMPER, WHEREIN IT MAY NOT BE SEEN BY CARS FROM BEHIND WHEN WE'RE REVERSING. THESE LIGHTING ISSUES ARE A SAFETY RISK. THIRD, THE FRONT SEATS ARE QUITE UNCOMFORTABLE, POORLY DESIGNED FOR LONG-DRIVES AND IS A SAFETY RISK ESPECIALLY FOR HARD AND TIGHT TURNS WHERE WE SLIDE OFF TO THE SIDES OF OUR SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002907July 3, 2017
ELECTRICAL SYSTEM
EMISSION PROBLEM AND ENGINE MALFUNCTION WARNING LIGHTS ON FOR NO APPARENT REASON. THIS HAS OCCURRED TWICE WITHIN THE PAST THREE WEEKS. DEALERSHIP RESET ALARMS FIRST TIME AND NOW NEW SOFTWARE INSTALLED TODAY. HONDA HAD ISSUED A SERVICE ADVICE ABOUT THE ISSUE. HOPEFULLY THIS TAKES CARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993401June 6, 2017
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED AN OIL STAIN ON THE GROUND. THE CONTACT MADE AN APPOINTMENT WITH THE DEALER. STREAM VALLEY HONDA IN NEW YORK DIAGNOSED THAT A NEW RADIATOR WAS NEEDED AND THE VEHICLE HAD TO BE FLUSHED THREE TIMES. THE DEALER ALSO STATED THAT THERE WAS NO GUARANTEE THAT THE VEHICLE WOULD FUNCTION NORMALLY BECAUSE THE RADIATOR COOLANT LEAKED INTO THE TRANSMISSION AND IT WAS POSSIBLE THAT A NEW TRANSMISSION WAS REQUIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 06048532. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992351May 30, 2017
AIR BAGS, STRUCTURE:BODY
WHILE DRIVING ON RESIDENTIAL STREET GOING 10 TO 15 MPH BOTH AIRBAGS FRONT PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED DID NOT HAVE ANY ACCIDENT DID NOT HIT ANYTHING ENCLOSE IS PIC AND VIDEOS OF THE VEHICLE WITH NO VISIBLE DAMAGE TO BODY OR UNDER CARRIAGE OF VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992357May 30, 2017
AIR BAGS, STRUCTURE:BODY
WHILE DRIVING ON RESIDENTIAL STREET 5 TO 10 MPH BOTH AIRBAGS DEPLOYED FRONT PASSENGER AND DRIVER SIDE VEHICLE DID NOT HAVE ANY ACCIDENT OR HIT NO UNDERCARRIAGE DAMAGE I ALSO HAVE MORE PHOTOS PLUS A VIDEO SHOWING VEHICLE DID NOT HAVE ANY DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991905May 27, 2017
POWER TRAIN
I PULLED INTO A PARKING SPOT, PUT THE CAR INTO PARK, AND THEN THE CAR LURCHED FORWARD AT AN EXTREMELY POWERFUL SPEED. THE CAR STRUCK A CYPRESS TREE CAUSING $7,500 DAMAGE ON MY CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10991579May 25, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE STOPS WON'T RESTART MULTIPLE WARNING LIGHT FLASHING GIVING APPEARANCE OF COMPUTER FAILURE. SECOND INCIDENT. FIRST INCIDENT DEALER SAID NO PROBLEM AFTER CHECKING BATTERY. SECOND INCIDENT IN TRAFFIC WHEN FAILURE OCCURRED (5/25/17 APPROX 8 A.M) BLOCKING INTERSECTION. FORTUNATELY WE WERE SLOWING TO STOP AT LIGHT. VIDEO OF DASH AVAILABLE TOO LARGE TO UPLOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985086May 12, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, I ADJUSTED THE RADIO VOLUME. IT INSTANTLY WENT TO THE MAXIMUM VOLUME, AND ALL CONTROLS TO ADJUST THE VOLUME BECAME INACTIVE. THE RADIO WAS SO LOUD I FEARED MY SPEAKERS WOULD BLOW OR MY EARS WOULD BE DAMAGED. UNABLE TO TURN THE RADIO OFF, I PULLED OFF THE ROAD AND SHUT OFF THE ENGINE. AN ONLINE SEARCH REVEALED THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEM. THERE APPEARS TO BE A SOFTWARE GLITCH THAT CAUSES THE PROBLEM TO OCCUR WHEN THE VOLUME IS ADJUSTED WHILE THE TURN SIGNAL IS ACTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983216May 3, 2017
WHEELS:RIM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE RIM WAS FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD BE TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND PROVIDED CASE NUMBER: 05984599. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980931April 26, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE SOUND OF THE HORN WAS TOO LOW TO ALERT OTHER DRIVERS OF HIS PRESENCE WHILE DRIVING ON THE FREEWAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE HORN WAS TOO LOW AND IT NEEDED TO BE CHANGED TO A DUAL TONE HORN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT PAY FOR ANY MODIFICATIONS TO THE VEHICLE. THE CONTACT WAS GIVEN CASE NUMBER: 05709111. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970948April 6, 2017
STRUCTURE:BODY
IF IT IS WINDY, I'D UM TRAVELING OVER 65 MPH OR IF A DRIVE ALONGSIDE A BIG RIG THE HOOD OF MY CAR FLEXES IN FOUR DIRECTIONS (WHEN TWO OR MORE OF THESE FACTORS COME TOGETHER IT IS QUITE BAD). I'VE PULLED OVER TO BE SURE IT IS CLOSED CORRECTLY (IT IS) BUT THE PROBLEM PERSISTS. IT FEELS AS IF THE HOOD IS GOING TO FLY UP. THERE IS A LOT OF SPACE BETWEEN THE BODY OF THE CAR AND THE HOOD (THICK SEAL). I CAN SEE FROM THE DRIVER'S SEAT THE MAT THE HOOD IS NOT FLUSH WITH THE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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