Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11073310February 16, 2018
UNKNOWN OR OTHER
16 HONDA PILOT TOURING AWD SMELLS OF A VERY, VERY STRONG ODOR OF EXHAUST/GASOLINE COMING INTO THE VEHICLE AT IDLE. ALSO, VEHICLE SMELLS LIKE GASOLINE IN MY GARAGE WHEN I COME OUT IN THE MORNING. MANY SIMILAR COMPLAINTS LISTED ONLINE. REMEDY? IT IS SO BAD THAT I AM GETTING HEADACHES AND CAN'T DRIVE THE VEHICLE. GOING TO SERVICE ON 02/21/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072655February 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON NUMEROUS OCCASIONS I HAVE HAD ALL OF THE INDICATOR LIGHTS ON ON MY DASH, INCLUDING THE LKAS, COLLISSION MITIGATION, ADAPTIVE CRUISE CONTROL, ROAD DEPARTURE, AND VARIOUS NOTIFICATIONS FOR MY BLUETOOTH, RADIO, AND NAVIGATION COME ON. ALSO, MY BACK UP CAMERA WILL HAVE A BLACK SCREEN AND THEN MY MAPS WILL BE GRAY WITH NO INFORMATION. MY CAR WILL SUDDENLY BRAKE WHEN THERE IS NO ONE IN FRONT OF ME AND SURGE FORWARD AS I'M TRYING TO COME TO A STOP, LIKE MY BRAKES AREN'T WORKING. I ALSO CAN'T MAKE ANY PHONE CALLS USING THE SYSTEM, AS IT WONT RECOGNIZE ANY VOICE TAGS AND INSTEAD GIVES ME EVERY CONTACT IN MY PHONE BOOK THAT MAY HAVE A HOME NUMBER. RECENTLY THE ABS IS ACTIVATING AS I TURN MY WHEELS TO THE RIGHT WHILE BACKING OUT OF PARKING SPACES. THESE MAY HAPPEN WHILE DRIVING OR WHILE STATIONARY. IT JUST ISN'T SAFE. I'VE HAD PEOPLE SLAM ON THEIR BRAKES TO AVOID MY CAR AS IT SUDDENLY STOPS FOR NO REASON AND HAVE FEARED THAT I MAY REAR END SOMEONE DUE TO IT LURCHING FORWARD, SO NOW I STOP REALLY FAR BACK FROM OTHER VEHICLES. I'M ALSO EXPERIENCING A POPPING NOISE COMING FROM MY SPEAKER SYSTEM THAT SEEMS TO OCCUR WHENEVER MY AC COMPRESSOR SWITCHES ON AND OFF, LEADING ME TO WONDER IF I'M EXPERIENCING ELECTRICAL ISSUES WITH THIS VEHICLE. I'VE TAKEN IT TO THE DEALER SO MANY TIMES AND THEY SAY THAT THEY CAN'T "DUPLICATE" THIS. SO I SHOW THEM THE PHOTOS AND THE VIDEOS. I'M NOT ALONE WITH MANY OF THESE PROBLEMS. I SEE OTHERS COMPLAINING AS WELL. HONDA NEEDS TO REPAIR OUR VEHICLES OR BUY THEM BACK. I'VE ALWAYS LOVED HONDA'S BUT AFTER MY EXPERIENCE WITH THIS VEHICLE, THEY MAY HAVE LOST ME AS A CUSTOMER. MY FAMILY'S SAFETY IS TOO IMPORTANT TO LEAVE IN THE HANDS OF A CORPORATION THAT CARES MORE ABOUT THEIR BOTTOM LINE, THAN THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072690February 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON NUMEROUS OCCASIONS, BEGINNING JUST MONTHS AFTER PURCHASE, I HAVE HAD ALL OF THE INDICATOR LIGHT TURN ON ON MY DASH, INCLUDING THE LKAS, COLLISION MITIGATION, ADAPTIVE CRUISE CONTROL, ROAD DEPARTURE AND VARIOUS NOTIFICATIONS FOR MY BLUETOOTH, RADIO AND NAVIGATION COME ON. ALSO, MY BACKUP CAMERA WILL HAVE A BLACK SCREEN AND THEN MY MAPS WILL BE GRAY WITH NO INFORMATION. MY CAR WILL SUDDENLY BRAKE WHEN THERE IS NO ONE IN FRONT OF ME AND SURGE FORWARD AS I'M TO COMING TO A STOP AND THE RPM'S WILL RAISE, IT'S LIKE I'M SLIDING OVER ICE FOR A SHORT PERIOD OF TIME. I ALSO CAN'T MAKE PHONE CALLS USING THE SYSTEM, AS IT WON'T RECOGNIZE ANY OF MY VOICE TAGS. AND INSTEAD WILL GIVE ME EVERY CONTACT IN MY PHONE BOOK WITH A HOME NUMBER WHEN I ASK FOR IT TO CALL HOME. RECENTLY THE ABS IS ACTIVATING AS I TURN MY WHEELS TO THE RIGHT WHILE BACKING OUR OF PARKING SPACES, EITHER ON A DRIVEWAY OR FLAT SURFACE. THESE MAY HAPPEN WHILE DRIVING OR STATIONARY AND JUST TURNING THE CAR ON. IT JUST ISN'T SAFE. I'VE HAD PEOPLE SLAM ON THEIR BRAKES TO AVOID HITTING ME AS MY CAR DECIDES TO SUDDENLY STOP FOR NO REASON AND HAVE FEAR THAT I MAY REAR END SOMEONE DUE TO IT LURCHING FORWARD WHILE STOPPING, SO NOW I STOP EVEN FURTHER AWAY FROM VEHICLES AND OBJECTS - JUST IN CASE. I'M ALSO EXPERIENCING A POPPING NOISE COMING FROM MY SPEAKER SYSTEM THAT SEEMS TO OCCUR WHENEVER MY AC COMPRESSOR SWITCHES ON OR OFF OR IF I'M USING MY DOOR LOCKS, LEADING ME TO WONDER IF I'M ACTUALLY HAVING ELECTRICAL ISSUES. I'VE TAKEN IT TO THE DEALER NUMEROUS TIMES AND THEY OF COURSE SAY THAT THEY CAN'T DUPLICATE THE ISSUES. SO I SHOW THEM ALL OF MY PHOTOS AND VIDEOS. I'M NOT ALONE WITH MANY OF THESE PROBLEMS. I SEE OTHERS COMPLAINING OF SIMILAR ISSUES AS WELL. HONDA NEEDS TO REPAIR OUR VEHICLES OR BUY THEM BACK. I'VE ALWAYS LOVED HONDAS BUT AFTER MY EXPERIENCE WITH THIS VEHICLE, THEY MAY HAVE LOST MY BUSINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065398January 27, 2018
UNKNOWN OR OTHER
STRONG ODOR OR SMELL OF FUEL OR GASOLINE INSIDE THE CABIN WHILE TRAVELING DOWN THE ROAD AND OR WHILE SITTING STATIONARY WITH ENGINE RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064598January 24, 2018
STRUCTURE, VISIBILITY/WIPER, UNKNOWN OR OTHER
I AM EXPERIENCING WATER LEAKING BY THE PASSENGER SEAT. I TOOK IT TO THE SHOP AND I WAS EXPLAINED THAT THEY WILL HAVE TO REMOVE THE WHOLE FRONT PART INCLUDING THE STEERING WHEEL TO BE ABLE TO FIX THE PROBLEM. ACCORDING TO THE MECHANIC THERE IS A SEALANT ON RUBBER BAND THAT IT UNDERNEATH THE WINDSHIELD THAT HAS TO BE REPLACED SINCE THE BAND IS REALLY TIN AND NEED TO BE REPLACE SINCE THE QUALITY OF IT IS NOT SO GOOD AS THE ONE THAT WAS USED IN THE 2014-2015 PILOTS. SO I LIVE IN A STATE WHERE IS ALWAYS RAINING AND SO THE WATER IS GETTING IN TO MY CAR, AND I HAVE TO CONSTANTLY CHANGE THE TOWELS AS THE PASSENGER SIDE FLOOR GETS SO WET IF I DO NOT USE ANYTHING TO ABSORB THE WATER. THIS FIX WILL TAKE AT LEAST 5 DAYS TO BE REPAIR AND WILL COST ME OVER $2000 TO HAVE IT REPAIR, WHEN THIS IS AN ISSUED CAUSE FOR THE BAD RUBBER QUALITY THAT HONDA USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064148January 22, 2018
UNKNOWN OR OTHER
UNSATISFACTORY TRANSMISSION SHIFTING SINCE NEW (2-2016). LEARCHING, SEARCHING FOR GEARS, SLACK IN SHIFTING FROM STOP. HONDA SAYS ITS NORMAL. THAT INSULTS MY INTELLIGENCE. POOR DESIGN AND FAILURE TO ADMIT THERE IS AN ISSUE. LESS THAN 17,000 MILES ON VEHICLE AS OF THIS DATE (1-23-2018)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063328January 17, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT PANEL CLUSTER. THE DEALER (HONDA CITY LONG ISLAND, 3859 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (516) 735-8900) SCHEDULED AN APPOINMENT AND INDICATED THAT THEY PROVIDED A PGMFI SOFTWARE UPDATE, BUT IT FAILED TO PROVIDE A SOLUTION. THE VARIOUS WARNING INDICATORS AND GAUGES CONTINUED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY COULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063345January 17, 2018
ENGINE, STEERING
ON MY 2016 HONDA PILOT, ALL THE LIGHTS COME ON IN THE DASHBOARD EX; VSC, CHECK ENGINE, ABS, POWER STEERING. TOOK IT TO HONDA AND THEY PERFORMED A SOFTWARE UPDATE. TWO DAYS LATER THE SAME PROBLEMS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058001January 2, 2018
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
1. I AM GETTING STATIC ON THE RADIO, THE DEALERSHIP IS NOT SOLVING THIS ISSUE COMPLETELY. I KNOW BY TURNING ON AND OFF THE CAR IT WILL RESOLVE IT FOR AN AMOUNT OF TIME AND IT COMES BACK. THIS OCCURS WHEN DRIVING AND NOT DRIVING. 2. ISSUES WITH TIRE LOW PRESSURE THE DEALERSHIP IS NOT SOLVING THIS ISSUE COMPLETELY. I KNOW BY ADDING AIR IT WILL RESOLVE IT FOR AN AMOUNT OF TIME AND IT COMES BACK. THIS OCCURS WHEN DRIVING AND NOT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055573December 19, 2017
STRUCTURE:BODY
AT HIGHWAY SPEEDS, THE HOOD WAS BOUNCING AND WHEN A SEMI TRUCK PASSED ME THE HOOD WOULD BOUNCE UP TO 1 INCH. I TOOK IT INTO THE DEALER AND THEY ADJUSTED IT BUT IT DID NOT FIX THE PROBLEM. NOW, AFTER A FEW MONTHS THE HOOD LOOKS LIKE IT IS GOING TO COME OFF OF THE CAR AND PEOPLE PASSING ME ARE INDICATING THAT THE HOOD IS COMING OFF. RUDOLF HONDA SAID THAT IT IS UP TO SPEC. I AM BRINGING IT BACK TO THE DEALER SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054640December 14, 2017
VISIBILITY/WIPER
PASSENGER AND BACK LEFT PASSENGER WINDOWS EITHER CAME OFF TRACK OR TRACK BECAME "GUMMED UP". BOTH ISSUED OCCURRED WHILE IN MOTION AND WITHIN A FEW MONTHS OF EACH OTHER. WINDOW MADE THIS GRINDING NOISE WHEN LOWERING AND WOULD NOT GO BACK UP. NO INCIDENT WAS REPORTED OTHER THEN TAKING THE CAR TO THE HONDA DEALERSHIP TO GET AN ESTIMATE. THE GRINDING NOISE SOUNDS LIKE GLASS ON METAL WHEN WINDOW IS RAISED OR LOWERED. REQUIRED FIX FROM DEALERSHIP WAS A NEW TRACK INSTALLED AND WINDOW REGULATOR REPLACEMENT. REPAIRS WERE QUOTED AT $750 PER WINDOW. ONE WINDOW GOES BAD AND CHALK IT UP AS A FLUKE. SAME ISSUE ON BOTH WINDOWS...MANUFACTURER DEFECT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053718December 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
VEHICLE RANDOMLY CUTS POWER TO ENGINE. WHILE VEHICLE IS IN MOTION, STABILITY CONTROL SYMBOL FLASHES WHEN ACCELERATOR IS PRESSED AND POWER IS CUT FROM THE ENGINE CAUSING VEHICLE TO SLOW. RELEASING ACCELERATOR ALLOWS VEHICLE TO COAST AND STABILITY CONTROL SYMBOL ON DASH GOES AWAY. AS SOON AS ACCELERATOR IS PRESSED AGAIN, STABILITY CONTROL SYMBOL FLASHES AND POWER IS ONCE AGAIN CUT FROM ENGINE. VERY SCARY ON FREEWAY. PULLING OVER AND PUTTING INTO PARK AND DRIVE DOES NOT CORRECT ISSUE. VEHICLE MUST BE TURNED OFF AND TURNED BACK ON TO RESET. IMAGINE HOW SCARY THIS WILL BE DOING 70 ON THE FREEWAY AND POWER BEING CUT FROM THE ENGINE SURROUNDED BY TRAFFIC AND UNABLE TO GET TO THE SHOULDER TO TURN THE VEHICLE OFF AND RESET THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053488December 8, 2017
SEAT BELTS
THE DRIVER SIDE SEAT BELT IS MUCH SHORTER THAN THE PASSENGER SIDE BELT AND NEEDS A SEAT BELT EXTENSION TO USE OR CAN NOT USE THE BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052131December 4, 2017
SERVICE BRAKES
I AM HEARING A CLICKING NOISE WHEN I STEP ON THE BRAKES. I TOOK IT RO HONDA AND THEY SAID IT'S SOMETHING PEOPLE COMPLAINING ABOUT AND THEY DON'T HAVE A FIX AND THWY KNOW ABOUT IT. THEY DON'T KNOW HOW TO ADDRESS THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051763December 1, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT FAILED TO WORK. THE DRIVER'S SIDE BELT WAS VERY TIGHT, ESPECIALLY FOR PEOPLE OF DIFFERENT SIZES TO BUCKLE UP. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS HONDA OF NASHUA (300 AMHERST ST, NASHUA, NH 03063) AND THE DEALER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER STATED THAT THE CONTACT COULD BUY A HONDA SEAT BELT EXTENDER TO REMEDY THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-999-1009 AND STATED THAT THE HONDA WAS DESIGNED THAT WAY AND NOTHING COULD BE DONE. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051562November 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE COLLISION MITIGATION SYSTEM COMES ON AND ISSUES A WARNING THAT IT NO LONGER OPERATES AFTER DRIVING ALONG A ROAD WHERE THERE ARE NUMEROUS ORANGE CONES ALONG THE SIDE OF THE ROAD. THE SYSTEMS STATES IT IS OVERLOADED AND STOPS FUNCTIONING. SYSTEM MUST BE RE-CODED BY DEALER IN ORDER FOR SYSTEM TO WORK AGAIN. DEALER SAYS THERE IS NO FIX. RECOMMENDATION IS TO TURN OFF THE SYSTEM WHENEVER ENCOUNTERING THIS SITUATION. THIS ESSENTIALLY MAKES DEFEATS THE PURPOSE OF THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045916November 14, 2017
ELECTRICAL SYSTEM
COLLISION MITIGATION SYSTEM FAILURE INDICATOR ON DASH AS CAR MOVES PAST MULTIPLE HIGHWAY SAFETY CONES. SYSTEM APPEARS TO BE OVERLOADED AS IT DETECTS CONES ON SIDE OF ROAD. CODES MUST BE RESET IN ORDER FOR SYSTEM TO WORK AGAIN. HONDA CANNOT FIX THIS AT THIS POINT. THIS HAS HAPPENED MULTIPLE TIMES WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041527October 31, 2017
ENGINE, POWER TRAIN
TWO DIFFERENT TIMES MY CAR HAS SPUTTERED WHILE DRIVING ALSO WHEN TRYING TO ACCELERATE. ONE TIME HAPPEN TWICE 2 WEEKS AGO. YESTERDAY HAPPENED SEVERAL TIMES AND TRANSMISSION SYSTEM PROBLEM LIGHT CAME ON AND EMISSIONS SYSTEM LIGHT. CAR JERKED AND SPUTTERED VERY SCARY WHILE I HAD MY CHILD IN THE CAR WITH ME.. HONDA CURRENTLY REVIEWING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040671October 28, 2017
ENGINE, POWER TRAIN
SOMETHING IS WRONG WITH OUR VEHICLE WHEN WE TRY TO ACCELERATE IT SKIPS AND SPUTTERS AND DOES NOT PICK UP SPEED JUST HAPPENS IN THE ECONOMY STATE AND ALSO WITHOUT THE ECONOMY BUTTON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040336October 27, 2017
UNKNOWN OR OTHER
THE BLUETOOTH DOESN'T WORK AS A TRUE HANS FREE. WHEN MAKING A CALL YOU HAVE TO PLACE THE PHONE TO YOUR EAR WAIT FOR THE OTHER PERSON TO PICK UP THEN TRANSFER THE CALL OTHERWISE YOU CAN'T USE BLUETOOTH. MOST NAMES I SAY WHEN TRYING TO CALL SOMEONE BY VOICE COMMAND ENDS UP IN 911. ALSO GPS CAN'T BE PLAYED OVER THE BLUETOOTH UNLESS YOU ARE LISTENING TO MUSIC FROM YOUR PHONE VIA BLUETOOTH. I WAS ASSURED BY HONDA IT WAS AN APPLE PRODUCT PROBLEM, BUT SAMSUNG WORKS THE SAME WAY. THANK YOU FOR THE HELP HONDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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