Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11431462September 2, 2021
ELECTRICAL SYSTEM
Keyless start system problem on the screen when starting the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430682August 26, 2021
ENGINE
While at a stop light my idol stop function turned the car off. When the light turned green I lightly took my foot off the brake and the car tried to turn back on (the power clicked) but instead it shut off the car fully. Only the car radio was still working as if it was in accessory mode. Car display said to turn the car on I needed to press the brake and press the ignition button. My foot was still on the brake. I pressed the ignition button but nothing happened. Pressed it again and nothing happened. Lifted my foot off and on the brake and tried again. Nothing. Display still read press brake and ignition. Lifted my foot off the brake and on again and then pressed the ignition, it FINALLY restarted the car. Extremely dangerous situation as this took nearly a minute for the car to restart, the light had just cycled again. Dealership could not replicate the situation. They updated the cars software and it did not fix the problem. They said the battery was still good but I had read on the piloteers.org website that changing the battery seemed to solve the problem. I had them change the battery anyway and it fixed the issue, now nearly 2 years later the problem is reoccurring again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430038August 22, 2021
ELECTRICAL SYSTEM
Keyless start system problem appeared at about 40K miles. Now auto lock feature doesn’t work. At 45k miles now it’s appeared again and doesn’t go away. Many other owners of same car report similar issue apparently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429952August 21, 2021
SERVICE BRAKES
Steering wheel shaking violently when braking especially at highway (down hill) speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429980August 21, 2021
ENGINE, ELECTRICAL SYSTEM
The car was traveling on a highway and stopped responding while quickly decelerating all the while rolling through all of the warning sign sign screens. Luckily was in I side lane and able to hop curb to pull off to shoulder. Every time we take to dealer they claim it’s a known problem and “reboot” system. Then seems to work ok for a while. This is the fifth or sixth time taking back to dealer. This time almost caused an accident. I’m starting to think the vehicle is not fit to be on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429326August 16, 2021
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while at a complete stop, the vehicle would intermittently shut-off upon depression of the accelerator. There were several unknown warning lights illuminated. The contact was able to restart the vehicle soon after failure and resume normal driving. The contact had called two dealers and was informed that they had never heard of such a failure. The contact was informed by each dealer that he would be charged a diagnostic fee to service the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429333August 16, 2021
ENGINE
From a stopped position, when foot released from brake, car completely shuts down. Happens randomly. Six times over last 2 months. Complaint was called in today 8/16/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428450August 9, 2021
ENGINE
THE IDLE STOP FEATURE ENGAGED BUT THE ENGINE WOULD NOT RESTART WHEN FOOT TAKEN OFF BRAKE AT A BUSY INTERSECTION. I HAD TO CHANGE TRANSMISSION TO PARK, TURN OFF ENGINE, PUSH START BUTTON TO RESTART ENGINE. IT TOOK SEVERAL TIMES PUSHING START BUTTON BEFORE ENGINE STARTED. DELAY CAUSED TRAFFIC CONGESTION AT THE LIGHT. THIS SAME SCENARIO HAS HAPPENED AT LEAST 4 OTHER TIMES OVER THE LAST 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427939August 5, 2021
UNKNOWN OR OTHER
The Keyless Start Power Assistance Error Light keeps displaying after my auto lock feature failed. There is a forum of other 2016 Pilots of many owners experiencing the same thing. Today I found myself unable to start my car with every message failure displaying. When help arrived they found a bad battery (unsure if related or not). After only a few hours the same error message appears again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427940August 5, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
In the past 4 months, each time my Honda Pilot is stopped at a light or in slow traffic, the idle stop will engage and shut off the engine. In order for the engine to turn back on, we have to put our foot on the brake, place car in park, and push the start button to get it to start again. Each time we have taken it to the dealer or a car repair shop, they test the battery and it is fine. While we have not had an accident yet, we have come close due to cars behind us not knowing our vehicle is having an issue. The most recent time occurred in a toll booth line leaving NYC with a line of traffic behind us. Another issue we have experienced is with our fuel injector. Our Pilot was manufactured when there were known failures with fuel injectors. The fuel injector malfunctioned while driving with our three kids down a hill. The car lost power and we had to coast down a hill. Thankfully, an exit was nearby and we were able to come to a stop. Vehicle was serviced at a local dealer. Although there were know issues with fuel injectors, we still had to pay for the replacement and the vehicle's manufacturers warranty was still valid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426261July 24, 2021
ENGINE
When I stop and the car has the "auto-engine shut off" turned on, when I press the button to disable the "auto-engine shut off"; the pilot completely turns off and all warning lights are thrown up on the display. I then attempt to turn on the pilot by pressing the start button and it takes a couple of attempts to restart the pilot. This has happened at stop lights, on the highway in stop and go traffic and other places as well. This has been happening for over a year. Last time Honda told us to replace the battery, even though it wasn't bad, and they weren't sure, and it still isn't fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426003July 22, 2021
ENGINE
When the vehicle was at a stop signal, the engine went into idle stop but would not restart. This happened three times so far. Once 2 years ago and twice in the past 3 days. The vehicle eventually restarted after we turned it off then on again. In all cases we were at a large intersection, but this could have happened on a highway ramp and could have been dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425414July 19, 2021
POWER TRAIN
1| The problem is with the transmission. When we are driving, the Pilot makes jerky movements and the odometer bounces up and down during this time. This happens most of the time... it is rare when the transmission feels smooth. Also, sometimes when in reverse the Pilot jerks and makes it hard to control when backing up into a parking spot. This happens from time to time, but not every time. There is a known issue about the Honda Pilot 2016 having major transmission issues where it makes the vehicle jerky when accelerating. Yes, we can provide the vehicle for inspection. We only had the Pilot for a year and it just reached 90K. https://www.motorbiscuit.com/the-2016-honda-pilot-had-an-alarming-number-of-transmission-problems/ 2| With the jerky movements, I find it unsafe when merging onto the interstate with moving traffic. It is a struggle to get up to speed when it feels like the Pilot is losing power. Also, once I backing up into the parking spot, the Pilot was making jerking movements and I could have damaged the cars that were parked behind me if I didn't throw the Pilot into neutral. Overall, it is a safety concern for my family of six. 3| The Honda dealerships seem to be aware of the issue but will not do anything about it. They recommend a transmission flush and computer repair/upgrade but are not willing to guarantee it will fix the issue. Others online have reported that the flush and computer repair did not fix the problem. We called Honda of America directly about the problem and were not willing to help us out. They offered no solutions. 4| No, we reached out to Honda of America and they are not willing to help us. We are not sure who to reach out to about the issue. Hopefully, NHTSA can finally help us. 5| Not sure if this issue was related to the transmission problem but the emissions light came on a month after purchasing the Pilot. Honda is known for having oil dilution problems and it could have lead to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424916July 15, 2021
ENGINE
Occasionally, the engine does not automatically re-start after the idle engages. This has happened multiple times over the last couple of years. The result is a stalled vehicle, sometimes at busy intersections. This is confusing, annoying, and potentially dangerous --- thankfully so far the drivers behind me have reacted quickly to a stalled vehicle in front of them. The vehicle also seems to hesitate when attempting to start manually. The situation can become quite frantic. I changed the on-off push button which was having some other problems, but the problem with the engine not re-starting after idle persists. I have also changed the battery and regularly check my current battery, but it just happened again yesterday and I almost got hit! What component or system failed or malfunctioned, and is it available for inspection upon request? Engine automatic re-start after idle. How was your safety or the safety of others put at risk? Stalled vehicle in traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424823July 14, 2021
ENGINE
Occasionally, when the vehicle is stopped at a stop sign, or stoplight, the idle stop will engage and shut off the engine. When releasing brake pedal, engine will not restart. Vehicle must be placed in park, brake pedal depressed very hard and then attempt to restart. Vehicle will restart after one or more tries. When the vehicle will not re-start, the symptoms are that or a dead battery. Warning lights, engine will not crank. But, then it restarts just fine. The issue does not happen if Idle stop feature is disabled. Dealership has not been able to repeat problem, has tested primary electrical components and cannot fix it. Dealership has looked at the problem 3 times. This is becoming a safety issue, and it is easily found in online forums with other owners of the same years, make, model having the same issue. I believe this to be an issue with the control logic in the Idle stop loop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424849July 14, 2021
ENGINE
Issue: Auto Stop / Start feature on 2016 Honda Pilot Touring does not re-engage / start the car after being idle from a stop. This is a repeated issue that has been occurring intermittently since I bought the car brand new. I have taken it to the dealer multiple times and they state they can't replicate so can't fix. However, multiple forums have stated others are having similar issues. This originally was happening about once a month. Its now at least once per week. I have blocked traffic and almost been hit multiple times as my car won't start again at stop signs / lights. Usually after 30 seconds to 2 minutes, I can put it in park and wait a bit and it will eventually start. The last two times it would not restart until it was jumped after waiting for roadside service. I have taken it for battery and alternator evaluation and both are fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424677July 13, 2021
ELECTRICAL SYSTEM
Keyless Start System error in the 2016 causes a risk of being stranded without the ability to start vehicle. There is no option on the car to use a manual key for starting. You can get the door open with a manual key, but not operate the car engine. There is nothing wrong with the engine. It’s a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424059July 9, 2021
ENGINE
O2 sensor in regards to fuel injector recall. Fuel Injector failure with 55,000 miles on injectors. All injectors replaced by dealer under recall. Now with, 57,000 miles, so 2,000 additional miles since original recall, now the O2 sensor fails. Obviously, O2 sensor failed due to original fuel injector failure putting too much fuel into the emissions system, which caused the O2 sensor to fail. The O2 sensor not part of recall and not covered under any extended warranty. But the extended warranty added onto catalytic converter. Entire emissions system has extended warranty except O2 sensors. O2 sensors are just as much a part of the emissions system as fuel injectors and catalytic converters. O2 sensors should be covered under this entire recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423874July 8, 2021
ENGINE
Auto Idle shut off stalls the car. Once the car is stopped...the engine will shut off. When I take my foot off the brake...the engine stalls, goes into park..several lights come up on the dash. This is very concerning....especially when it is difficult to start the car back up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423604July 6, 2021
POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 35 mph, the transmission failed to shift up to a higher gear. The contact mentioned that the RPMs were shifting faster than the speed. The local dealer was contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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