Honda Pilot Complaints (2010)

111 consumer complaints on file.

#10644950October 15, 2014
STRUCTURE:BODY
A LADY HIT MY CAR, SHE WAS PULLING OUT OF A PARKING SPOT IN A SUPERMARKET WITHOUT LOOKING,MY CAR WAS ALREADY OUT OF THE SPOT.SHE CRUSHED MY REAR BUMPER.AT 3 TO 5 MILES PER HORA ,NO BIG INCIDENT, BUMPER HAD SCRATCH SHE BROKE HER REAR LIGHT MICA,I HAD MY WIFE AND 3 YRS OLD KID WITH ME,SHE HAD HER HUSBAND AND 30 YRD OLD SON. 1PM ON 9/1/2014 WE TOGETHER WAIT 3 HRS FOR THE POLICE,TALKING,SITTING,EATING,EVERYBODY WAS FINE,POLICE ARRIVE NO TICKET,NOW MY INSURANCE TOLD ME THEY ASKING FOR MONEY.THE 3 OF THEM ASKING FOR MEDICAL. SHE HIT MY CAR ON PURPOSE TO COMMIT FRAUD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644953October 15, 2014
UNKNOWN OR OTHER
MY VEHICLE HAD BEEN REPOSES BREAKING THE BRIDGE OF PEACE. I LIVE IN A CLOSED GATED CONDOMINIUM,THE TOW COMPANY TOOK BREAK INTO THE CONDOMINIUM. TOOK MY CAR WITHOUT NOTICE,NO NOTES LEFT NO TELLING THE PROPERTY MANAGER. NO TELLING THE INSITE SECURITY SERVICE,THE HONDA FINANCIAL REPO DEPARTMENT DO NOT WANT TO TALK TO ME CUSTOMER SERVICE JUST SAID TO WAIT UNTIL THEY CALL ME BUT EVERY DAY IS MONEY FOR STORAGE AND THEY DON'T RESOLVE THE ISSUE,I PAY LAST SEPTEMBER,THEY YOLD ME THAT A LETTER WAS MAILED TO MY HOUSE BUT THEY MISTAKE MY ADDRESS FROM 1331 CORRECT TO 1313 SO I WASN'T AWARE. I MAKE 5YRS OF PAYMENT JUST NEED TO DO 5 MORE TO FINISHED MY CONTRACT OWE THEM NOW 2 MONTH THAT I WASN'T AWARE BECAUSE I MADE PAYMENTS ONLINE.THEY TOOK MY PAYMENT LAST MONTH AND NEVER SAID A WORK.THIS IS A FRAUD TO STOLE MY CAR THAT IS WORTH $25,000.NEED HELP I BUY IT NEW FROM DEALER AT CALIFORNIA 2009 CURRENTLY REGISTER TO ME IN MIAMI FLORIDA SINCE 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638748September 24, 2014
STEERING
TL* THE CONTACT OWNS A 2010 HONDA PILOT. WHILE MAKING A RIGHT TURN AT AN UNKNOWN SPEED, THE VEHICLE MADE AN ABNORMAL SOUND AND THE STEERING WHEEL BECAME LOOSE. THE DEALER STATED THAT THE FRONT COMPLIANCE BUSHING FRACTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610805July 15, 2014
SUSPENSION
DURING REGULAR MAINTENANCE FOR A 2010 HONDA PILOT WITH 42501 MILES, OWNER WAS INFORMED OF AN UNSAFE CONDITION RESULTING FROM A ROUTINE INSPECTION. DEALERSHIP INFORMED CUSTOMER THAT THE FRONT COMPLIANCE BUSHINGS WERE WORN/LOOSE. DEALERSHIP INFORMED CUSTOMER THAT THIS UNSAFE CONDITION COULD RESULT IN EXCESSIVE TIRE WEAR, VIBRATION & POSSIBLE LOSS OF CONTROL OF VEHICLE IF NOT CORRECTED. VEHICLE IS OUT OF WARRANTY AND IT WILL COST $628.00 TO REPLACE BOTH FRONT BUSHINGS AND ANOTHER $98.98 FOR AN ALIGNMENT THAT WILL BE NEEDED AFTER BUSHINGS ARE REPLACED. TOTAL COST OF 726.98. CUSTOMER HAD NOT NOTICED ANY PROBLEMS, BEFORE TAKING CAR TO THE DEALERSHIP. CUSTOMER HAD NOTICED WHILE RESEARCHING HONDA COMPLIANCE BUSHINGS ON THE INTERNET AN EXCESSIVE AMOUNT OF COMPLAINTS FOR LOW MILEAGE VEHICLES. HARD TO BELIEVE THAT A COMPANY LIKE HONDA THAT PREACHES QUALITY CAN HAVE AN EXCESSIVE AMOUNT OF SUSPENSION COMPLAINTS ON LOW MILEAGE VEHICLES AND HAVE NOT ADDRESSED THE PROBLEM WITH A VOLUNTARY RECALL. SAW AT LEAST 3 COMPLAINTS ON THIS SITE ALONE, JUST FOR THE 2010 PILOT. ALSO APPEARS TO BE A COMMON PROBLEM ON OTHER MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595648June 2, 2014
ENGINE, VEHICLE SPEED CONTROL
OUR HONDA PILOT ROUTINELY BECOMES SLUGGISH AND HESITATES DURING ACCELERATION. THIS PATTERN ONLY TAKES PLACE AT SPEEDS BETWEEN 20-35 MPH. THIS IS VERY DANGEROUS WHEN ENTERING A HIGHWAY AND ATTEMPTING TO ACCELERATE TO JOIN THE FLOW OF TRAFFIC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592575May 19, 2014
VISIBILITY/WIPER, UNKNOWN OR OTHER
CAR WINDSHIELD CRACKED WITHOUT IMPACT OR VISIBLE TRAUMA. A LARGE CRACK APPEARED IN THE CAR WINDSHIELD AFTER CAR WAS PARKED IN THE SUN. CRACK STARTS TO RUN FROM ABOUT 5 INCHES BELOW THE TOP OF THE WINDSHIELD ON THE PASSENGER SIDE AND THEN TRAVELS APPROXIMATELY 16 INCHES MOSTLY STRAIGHT DOWN TO THE BOTTOM OF THE WINDSHIELD AND THEN TRAVELS THE ENTIRE WIDTH OF THE WINDSHIELD TO THE BOTTOM OF THE DRIVER'S SIDE. CAR WAS NOT BEING DRIVEN AT THE TIME OF THE INCIDENT. THERE ARE NO VISIBLE CHIPS, IMPACT PITS OR ANY SUCH INDICATIONS THAT WINDSHIELD WAS STUCK BY AN OBJECT, STONE, ROCK, ETC. ALONG THE ENTIRE LENGTH OF THE CRACK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577250April 3, 2014
SUSPENSION
FRONT SUSPENSION BUSHINGS DEGRADE QUICKLY AND VEHICLE DOES NOT KEEP ALIGNMENT. ALSO ALLOWS CAR TO SHAKE DURING HIGH SPEED BRAKING. BUSHINGS WERE REPLACED AT 29990 MI, NOW AT 34,500 MI SAME PROBLEM IS OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566767March 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STUCK TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT HAD TO PUMP THE BRAKES IN ORDER TO STOP THE VEHICLE. THE FAILURE WAS RECURRING. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT THAT THE FAILURE ONLY OCCURRED IN COLDER WEATHER, IN ADDITION TO THE BRAKE VALVE BOOSTER NEEDING TO BE REPLACED BECAUSE IT WAS PREVIOUSLY INSTALLED IMPROPERLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546527October 2, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE VEHICLE WAS BEING SERVICED FOR REGULAR MAINTENANCE WHEN THE CONTACT WAS INFORMED THAT THE BUSHINGS WERE DEFECTIVE. THE VEHICLE WAS REPAIRED BY REPLACING THE BUSHINGS. THE CONTACT HAD NOT EXPERIENCED ANY ISSUES BECAUSE OF THE DEFECT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538267September 1, 2013
SUSPENSION
I BROUGHT THE VEHICLE TO HONDA CITY, LIVERPOOL, NY BECAUSE OF AN ISSUE WITH COMPLIANCE BUSHING IDENTIFIED BY AN INDEPENDANT MECHANIC. THE MECHANIC AND SERVICE ADVISOR BOTH AGREED THAT THE BUSHING HAS SIGNS OF PREVIOUS LEAK AND IS VISUALLY DAMAGED WHICH CAN BE SEEN BY CRACKED RUBBER. THEY ALSO TOLD ME THAT SINCE THE TSB SAYS IT HAS TO BE A VISUAL LEAK OR POPPING IT DOESNT QUALIFY FOR REPLACEMENT. THEREFORE I CURRENTLY AND DRIVE A VEHICLE WITH A DEFECTIVE SUSPENSION BUSHING WHICH THE MANUFACTURER KNOWS ABOUT BUT BECAUSE OF THE WORDING OF THE TSB THEY WILL NOT REPLACE. I AM NOT SURE HOW THIS WORKS OR WHAT CAN BE DONE BUT I'M TRYING TO FIGURE OUT IF I HAVE TO BE INVOLVED IN A ACCIDENT RESULTING FROM THE FAILURE OF THIS COMPONENT BEFORE MY CONCERN WILL BE TAKEN SERIOUSLY BY THE DEALER AND MANUFACTURER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533840August 6, 2013
ENGINE, FUEL SYSTEM, GASOLINE
DRIVING ALONG AT NORMAL HIGHWAY SPEEDS AND THE EMISSION MANAGEMENT INDICATOR LIGHT STARTED BLINKING. TOOK VEHICLE TO HONDA DEALERSHIP FOR INSPECTION AND FOUND OUT THAT THERE WAS A SOFTWARE UPDATE NEEDED FOR THE FUEL MANAGEMENT CONTROL SYSTEMS AS HONDA WAS GETTING MULTIPLE COMPLAINTS OF EARLY SPARK PLUG FOULING DUE TO INCORRECT MANAGEMENT OF THE ECO DRIVE STATE. WE FOUND OUT THAT WE HAD LOST 4 OUT OF 6 CYLINDERS DUE TO THE SPARK PLUGS BEING FOULED. THIS COULD HAVE BEEN A SERIOUS SAFETY ISSUE AND COULD HAVE CAUSED A MAJOR ACCIDENT ON A INTERSTATE HIGHWAY HAD ALL THE CYLINDERS BEEN LOST AT ONE TIME. WAS TRAVELING WITH WIFE AND 2 KIDS AT TIME OF INCIDENT. TO ME THERE SHOULD BE A RECALL FOR 2010 HONDA PILOTS AS THIS IS A KNOWN PROBLEM THROUGH HONDA. THE SOFTWARE UPDATE WAS STILL COVERED UNDER WARRANTY BUT THE REPLACEMENT OF THE PLUGS WAS NOT AS THEY ARE CONSIDERED A NORMAL WEAR AND TEAR ITEM EVEN THOUGH THEY LASTED FOR LESS THAN HALF OF THE EXPECTED LIFE OF A SPARK PLUG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526075July 22, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
NOTICED THAT MY PILOT WAS VIBRATING AFTER TAKING IT IN FOR A ROUTINE OIL CHANGE AT SPEEDS FROM 45-60MPH. TOOK BACK IN AND THEY EXPLAINED NEW TIRES, ALIGNMENT AND BALANCE WOULD FIX. AFTER SPENDING 280$ ON BRAKES 218$ ON BALANCING AND ALIGNMENT AND 700$ ON NEW TIRES STILL HAVE A VIBRATION. DIDN'T NOTICE IT TO BE AS MUCH BUT THERE STILL IS A VIBRATION. I PLAN TO TAKE IT IN AGAIN BUT REFUSE TO SPEND ANYMORE MONEY FOR THEY TO TRY AND FIGURE OUT WHAT'S WRONG WITH IT. THIS IS ONLY A 2010 WITH 38,000 MILES . AFTER LOOKING ONLINE I HAVE SEEN OTHER COMPLAINTS THAT ARE VERY SIMILAR. I WANT TO GO ON A FAMILY TRIP THIS SUMMER BUT FEEL I CAN'T TAKE IT ON A LONG TRIP!!! HAVE SEEN THAT IT COULD BE A TRANSMISSION PROBLEM SO DON'T WANT TO MAKE MATTER WORSE. HONDA NEEDS TO RECALL!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523488July 6, 2013
SERVICE BRAKES
SIGNIFICANT STEERING WHEEL VIBRATION WHEN APPLYING THE BRAKES WHILE GOING DOWNHILL ON HIGHWAY 160 IN COLORADO. TOOK THE VEHICLE TO HONDA DEALER WHO REPLACED LEFT FRONT BRAKE ROTOR AND RE-SURFACED RIGHT FRONT BRAKE ROTOR. APPROXIMATELY ONE YEAR LATER ON 6/14/2013, I EXPERIENCED THE SAME PROBLEM AGAIN; THE CAR HAD APPROXIMATELY 33,000 MILES AT THIS TIME. THE HONDA DEALER RECOMMENDED ANOTHER FRONT ROTOR RESURFACE, BUT HE WANTED TO CHARGE ME FOR IT. CLEARLY THIS VEHICLE HAS A BRAKE ISSUE; I'VE NEVER HAD A PROBLEM LIKE THIS WITH ANY OTHER VEHICLE. FRONT BRAKE ROTORS SHOULD NOT REQUIRE RESURFACING OR REPLACEMENT EVERY 10,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513373May 24, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. UPON IMPACT, ALL OF THE AIR BAGS DEPLOYED EXCEPT THE DRIVER'S SIDE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V016000 (AIR BAGS). A POLICE REPORT WAS TAKEN AND THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT SUSTAINED MINOR INJURIES. THE FAILURE AND CURRENT MILEAGES WERE 50,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10505209April 1, 2013
ENGINE
CRUISING ON THE HIGHWAY THE "CHECK ENGINE" LIGHT CAME ON AND CAR STARTED PUTTING AND DECELERATING (LOSS OF POWER). PRESSING ON THE GAS PADDLE COULD HARDLY SUSTAIN SPEED. DROVE TO DEALERSHIP AND IT WAS DETERMINED THAT IT WAS A FAULTY SPARK PLUG. THE SAME HAS HAPPENED BEFORE WITH ANOTHER SPARK PLUG (THAT TIME UNDER WARRANTY) . ACCORDING TO HONDA DEALER SPARK PLUGS ARE REPLACED AT 100,000 MILES AND THIS VEHICLE HAS 40,000 MILES. SINCE IT HAPPENED TWICE ALREADY MOST LIKELY IT WILL HAPPEN AGAIN AND IT IS A DEFECTIVE SERIES OF SPARK PLUGS. HONDA US DECLINED TO ASSIST STATING THAT IT IS OUT OF WARRANTY (EVEN THOUGH THE DEALERSHIP DID INCLUDE IT UNDER WARRANTY UNDERSTANDING THAT THIS IS UN-ACCEPTABLE). THIS SEEMS TO BE A PREVALENT PROBLEM IN HONDA PILOT (SEE OTHER COMPLAINTS ON THE INTERNET). CAN YOU HELP? I WOULD LIKE HONDA TO REPLACE ALL SPARK PLUGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496427February 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 2 MPH AND ATTEMPTING TO PARK THE VEHICLE WHEN THE ENGINE RPMS INCREASED EXCESSIVELY AS THE ENGINE ROARED LOUDLY. THE DRIVER APPLIED THE BRAKES HOWEVER, THE VEHICLE ACCELERATED INDEPENDENTLY AND CAUSED THE DRIVER TO CRASH INTO A BRICK WALL THE DRIVER SUSTAINED INJURIES TO THE RIBS, BACK AND THE STERNUM AND WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000...UPDATED 05/01/13 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10486099November 26, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
SINCE THE DAY WE BOUGHT THE CAR THE DOOR LOCKS (ESPECIALLY THE DRIVER SIDE) SQUEAL UPON LOCKING AND UNLOCKING. UPON REGULAR MAINTENANCE WE BROUGHT TO THE ATTENTION OF SERVICE AND THE DOOR LOCKS WERE REPLACED. THE PROBLEM CONTINUED. ISSUE WAS MENTIONED AGAIN TO SERVICE AND WE WERE UNDER THE IMPRESSION THE DOOR LOCKS WERE REPLACED AGAIN (HOWEVER, THEY WERE NOT - PARTS WERE ORDERED, BUT NOT INSTALLED). THE ISSUE HAS NOW MOVED BEYOND SQUEALING AS THE DRIVER DOOR OCCASIONALLY FAILS TO UNLOCK UPON TURNING OFF IGNITION. (THE DRIVER DOOR IS SUPPOSED TO UNLOCK AUTOMATICALLY, BUT NOW FAILS). WE FEEL THIS HAS CHANGED FROM BEING SIMPLY ANNOYING TO A SAFETY ISSUE. IF THERE WERE AN ACCIDENT THE DRIVER DOOR MAY FAIL TO UNLOCK AND THE DRIVER COULD POSSIBLY BE TRAPPED. HOWEVER, BECAUSE WE ARE 3,000 MILES PAST OUR WARRANTY HONDA WILL NOT REPLACE DOOR LOCKS AGAIN (EVEN THOUGH THIS HAS BEEN AN ONGOING ISSUE SINCE DAY OF PURCHASE). THEY HAVE OFFERED TO PAY FOR HALF HOWEVER, WE WERE TOLD IT WOULD NOT FIX THE PROBLEM AS HONDA HAS NOT CHANGED THE DOOR LOCK MECHANISM AND FIX WOULD MOST LIKELY BE TEMPORARY. WE WERE ALSO INFORMED THAT THIS IS A VERY COMMON PROBLEM. SEEING HOW IT IS COMMON A POSSIBLY A SAFETY ISSUE, WE BELIEVE HONDA SHOULD NOT ONLY REPLACE THE DEFECTIVE PARTS, BUT SHOULD REDESIGN THE LOCKING MECHANISM SO THE ISSUE WILL BE SOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473886September 5, 2012
STEERING
COMPLIANCE BUSHING TORE AND LEAKS CAUSING IRREGULAR TIRE WEAR AND HANDLING ISSUES. NOTICED FROM ONLINE FORUMS THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468271July 30, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE BOLT ON THE ENGINE WELD TANKER CAME APART, CAUSING THE ENGINE TO STALL. THE VEHICLE WAS MERGED TO THE SHOULDER AND THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT DRIVABLE. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE ENGINE WELD TANKER BOLT CAME APART AND THE ENGINE NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THERE WERE NO RECALLS OR WARRANTIES ADDRESSING THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458558May 15, 2012
UNKNOWN OR OTHER
THERE IS A DESIGN FLAW IN THE 2010 HONDA PILOT IN WHICH THE CONDENSER IN PLACED WITHIN A POSITION THAT IS VULNERABLE TO CONTACT FROM ROCKS, PEBBLES, AND OTHER ROAD DEBRIS DURING NORMAL DRIVING CONDITIONS ON PAVED ROADWAYS, AND THAT HONDA FAILED TO DESIGN THE VEHICLE EITHER TO WITHSTAND THIS IMPACT OR WITH A GUARD OR GRILL THAT WOULD PROTECT THE CONDENSER DESPITE THE "CLEAR VULNERABILITY" OF THE CONDENSER TO THIS DEBRIS CONTACT. ON MAY 11, 2012, A PEBBLE FLEW UP FROM THE ROADWAY AND ENTERED THE CONDENSER THEREFORE DESTROYING IT. HONDA HAS ADMITTED THAT THIS IS A DESIGN FLAW THAT WAS SOLVED WITH THEIR 2011 AND 2012 MODELS OF THE HONDA PILOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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