Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11474066July 15, 2022
ENGINE
Cuando el motor se pone en reposo para economizar gasolina y emitir menos emisiones y le toca arrancar no enciende el motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474101July 15, 2022
ELECTRICAL SYSTEM, ENGINE
When the auto idle stop is not disengaged (the default setting when the car starts is that the auto idle stop is engaged), the car will sometimes not restart when the idle stop occurs. It's unpredictable and scary, especially when it occurs at a light or in stop-and-go traffic. The dashboard lights up like a Christmas tree, and there is a clicking noise. I have to place it into Park, shut off the engine fully (it's not running - I think it's in Accessory mode), step on the brake and restart. Because of this, I make a habit of disengaging the auto idle stop when I start the car. Unfortunately, sometimes I forget to disengage and this engine restart failure happens. I have read that an old/weak battery is suspected. This is not true in my case. This issue has happened several times after I changed the battery on 12/15/2020. Interstate MTX48/H6 battery at $300. It's not just me - it has happened to my wife, and my 17 year old son, when driving this car. At first, I thought my wife did something wrong, then it happened to me. In total, I'd guess it's happened > 6-7 times. We try to be careful to push the button and disengage the auto idle stop. But you have to do it EVERY TIME YOU START THE CAR. If you forget or are distracted, then the problem can occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473894July 14, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
While stopped at a red light, with the auto start enabled, the car would not turn back on and placed the car in “neutral”. The dash info message prompted me to put the car in “park”. I did. It then instructed me to depress the brake and hit the “start” button to turn the car on. It did not after I tried a few times. Finally to get it started I pushed the “start” button with the key fob. It then turned on and allowed me to put it in “drive”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473279July 11, 2022
ENGINE
On several occasions I have been stopped in traffic and the engine idle stop feature kicks in on my vehicle. When I remove my foot from the brake, the vehicle shuts off and I have to restart it. I took my vehicle to the dealer twice for this. The first time I was told that the battery tested fine and there was nothing that showed up during the diagnostics. The second time I was told that the battery and the starter tested fine, but the ignition switch needed to be replaced. They replaced the ignition switch so I thought the problem was fixed. I try to remember to turn off the idle stop feature when I start my car, but sometimes I forget. A little over a week after I got the ignition switch changed out I was at the gas station filling up my tank. As I was exiting the shopping center's parking lot I encountered a little traffic. I stopped and my car shut off completely. The cars that were coming behind me started honking, but I could not move because my vehicle would not start back up. I was able to put on the hazard lights, but eventually they died as well. Everything shut down in the car there was no power. While I was waiting for AAA some guys tried to give me a jump, but it didn't work. They also tried to push me out of the lane of traffic, but because all of the systems in the car shutdown, we were not able to put the car in neutral so they could push it to safety. We had to look up a video on youtube to learn how to manually put car in neutral. Meanwhile I'm in the lane of traffic and anyone could have rear ended me. Finally when AAA got there they were able to jump my car after trying repeatedly. Also, while the car was trying to boot back up, all sorts of system error messages started popping up on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473381July 11, 2022
ENGINE
Honda Pilot Elite shuts off at stop light due to idle-stop feature, the car did not turn back till after 5 minutes. Tried multiple times to restart engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473388July 11, 2022
ENGINE
Engine will intermittently not re-start after the auto-stop start function turns the engine off. Most recently happened on I-95 in stop and go traffic and took multiple efforts to re-start the engine. Was a very dangerous location to be stopped given the volume of traffic at the time and the number of large trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473477July 11, 2022
FUEL/PROPULSION SYSTEM
The fuel tank leaks when it become near full which could put me and others at risk of fire. The vehicle hasn't been inspected and I notice this safety defect when I refill the gas tank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473209July 10, 2022
ENGINE, ELECTRICAL SYSTEM
Today was the second time my car has shut down at a traffic light in the last 2 months. The auto engine stop kicks in and the car shuts down. It took multiple combinations of pressing the start button and turning on/off the car before I could get it to restart. I’ve recently replaced the battery so I don’t think it’s a weak battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472793July 7, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
When idling at a stop light, the auto shut off feature engaged and turned off the engine. When I engaged the gas to start moving again, the engine would not restart. I applied to brake, put the car into park and then tried to manually restart the car using the start button on the dash. The car engine would not start. The auxiliary power to the accessories would not go off when I pushed the stop/start button on the dash, but the engine would not restart either. I attempted to restart the car several times. It did not attempt to turn the engine over, but did literally nothing. I paused and waited for a minute and then attempted to restart the car again with the stop/start button and the car engine finally turned on. The exact same sequence of events has happened and two separate occasions some weeks apart. This incident put my and my passengers’ safety at risk by stranding me at very busy intersections with no way to move the vehicle out of the road. The auto-shutoff feature has engaged while in stop and go traffic on the freeway and if this had happened then, the results could be catastrophic. I now always manually turn off this feature due to fear of this happening again and would disengage it entirely if possible, but was informed by the dealer that was not possible. No one has inspected the vehicle as the problem is not reproducible on demand, but I am willing for any necessary inspections to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472373July 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have manually turned this feature off, it has o. Three separate occasions applied the brakes without any vehicle's around. Honda diagnostic was ran shows nothing wrong. So I have turned it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471823June 30, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that on multiple occasions, the START/STOP feature failed to operate as needed while at a complete stop. The contact stated that the vehicle would shut off upon releasing the brake pedal with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic on several occasions where several electrical components were replaced. The dealer was notified of the failure and the contact was informed that they had no knowledge of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471876June 30, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated that while the Auto START/STOP feature was engaged, the engine failed to restart after a stop. Several unknown warning lights were illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471502June 29, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #3. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471379June 28, 2022
ENGINE
The engine's auto idle stop-start system malfunctions intermittently and unexpectedly when stopped at traffic lights, intersections and other roadway stops. The engines shuts down after a normal idling stop, but instead of restarting when the brake is released and the accelerator is pressed to proceed the car remains shutdown and will not restart automatically to proceed out of the intersection or stopped position. There is NO warning of the impending failure to restart - when the brake is released and the vehicle should restart > Annunciator panel then illuminates to an engine off status, the engine remains off/stalled > the car must be put into 'Park', the Brake depressed and a manual restart attempted, all while disoriented and sitting stationary with traffic moving around the vehicle. This is extremely dangerous and completely non anticipatable. The vehicles engine will not restart without multiple cycles/attempts, often with as many as 6 tries or more - taking many minutes while other traffic attempts to maneuver around the vehicle. This has been present with the vehicle since 16,280 miles, now 53,000 miles(6yrs). Multiple Honda Pilot owners have reported this dangerous issue, Honda is aware, the safety concerns of Pilot owners are apparently being ignored by Honda without an effective investigation/engineered solution. I've taken the vehicle to Honda dealership multiple times and told there is no standard/effective 'fix' which has been communicated by Honda to their service centers for this issue - and any attempts to remedy it by replacing the battery, ignition switch or starter has been reported at best as temporary - Dealer service centers refuse to guarantee any remedy attempts or provide any warranty on repair attempts - that any attempt to fix the issue is at the owners expense and risk. This needs to be investigated as a very significant safety issue leaving vehicles full of occupants disoriented/stalled in busy intersections/roadways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471079June 27, 2022
ENGINE
Engine is stalling / cutting out at stoplights or when slowing down or stopped in traffic. Car is still in drive but requires that I place it in park, shut off car completely (in traffic) and restart the car. This is an ongoing issue that I have reported to my Honda dealer but they have said there are “no codes” generated and cannot find anything wrong with my vehicle. This is becoming a safety hazard especially if my car slows and stalls in an intersection. It’s causing me severe anxiety when I drive anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471055June 26, 2022
ELECTRICAL SYSTEM, ENGINE
Auto Idle System failure. This has been a problem for several years and continues to be a safety issue. If I don't disable the auto idle feature my car will die when I take my foot off of the brake to accelerate.. The vehicle has to do a complete computer reset before I am able to restart the engine. This has happened many, many times at stop lights when the light turns green and I attempt to accelerate, when waiting to merge onto the frontage road of I-35, when turning onto a main road out of a parking lot when traffic is backed up but someone was attempting to let me into the lane (I was half in and half out of the parking lot). In every situation, there is someone behind me expecting me to go (rightfully so). I could easily be hit if the other drivers weren't paying attention. This is a safety hazard and needs to be recalled and repaired. I've asked my mechanic about it and the Honda dealership. No one knows what to do. I've replaced the battery twice thinking maybe that would help but it didn't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470793June 24, 2022
ELECTRICAL SYSTEM, ENGINE
the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Making it necessary to restart manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470919June 24, 2022
ENGINE
Rattling Noise in Engine after I stepped on the gas pedal at a light. Honda said the Engine needs to be replaced. 80,000 Miles never missed an oil change. Prior to the engine issue the pilot would stall at stop lights due to the auto shutoff feature. Honda attempted to replace the stop/start button, it did not fix the problem. When I brought it the 2nd time they said my battery was likely causing the issue and it needed to be replaced. I informed them I purchased a new battery two months prior. The issue was so bad that we had shut off the feature everytime we started the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470365June 22, 2022
ENGINE
System effected: Auto idle engine stop and start. My 2016 Honda Pilot-Elite has problems with auto start/stop. When I stop at traffic light the engine automatically stops but when traffic light turns green and I am ready to go the car engine doesn’t automatically start. Instead it asks me to put car in parking and push the start button. It doesn’t start with one push and I have to try numerous times. It’s causing problem to me as well as other cars in the traffic. It poses great danger to me getting stuck in car in the middle of the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470371June 22, 2022
ENGINE
After Honda Idle-Stop feature engages at a stop light the car won't restart without putting car into park, turning off, and then turning back on. It often takes several attempts to restart the car before it works. This leaves the passengers at extreme risk of injury from collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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