Honda Pilot Complaints (2009)

134 consumer complaints on file.

#10895514August 13, 2016
AIR BAGS
TAKATA RECALL. I HAD A MAJOR SERVICE PERFORMED IN LATE MAY 2016, AFTER THE RECALL WAS IN EFFECT, BUT BEFORE I WAS NOTIFIED OF THE RECALL. I HAVE DOCUMENTATION EVIDENCING THE DATE OF THE SERVICE, WHICH WAS AFTER THE RECALL WAS IN EFFECT. I CAN PROVIDE THE DOCUMENTATION UPON REQUEST. IN MAY 2016, I SPECIFICALLY ASKED THE HONDA SERVICE CENTER ABOUT WHETHER MY CAR WAS SUBJECT TO THIS RECALL, SINCE MY HUSBAND'S ACURA MDX HAD THIS RECALL. THE SERVICE CENTER SAID NO, BUT THAT THEY HAD THE PARTS SINCE THE ACURA RECALL WAS IN EFFECT. TWO MONTHS LATER I RECEIVED NOTIFICATION OF THE RECALL, WHICH WAS IN EFFECT A FEW DAYS BEFORE I WENT TO HONDA IN MAY 2016. I IMMEDIATELY CALLED HONDA TO REQUEST A SERVICE APPOINTMENT FOR THE RECALL AND TO OBTAIN A LOANER CAR. THE HONDA PILOT IS MY FAMILY'S MAIN FORM OF TRANSPORTATION AND WE NEED ALL OF THE SEATS TO BE OPERATIONAL. I WAS TOLD BY HONDA THAT SOMEONE WOULD GET BACK TO ME WITHIN TWO WEEKS REGARDING THE LOANER, AND THAT IT WOULD NOT BE POSSIBLE TO ORDER THE REPLACEMENT PART FOR THE RECALL UNTIL FALL 2016. I WAS FURTHER TOLD THAT I SHOULD CALL IN FALL 2016 TO ORDER THE REPLACEMENT PART. IT HAS BEEN OVER THREE WEEKS SINCE I FIRST CALLED HONDA TO REQUEST THE LOANER CAR. I HAVE MADE FOLLOW UP CALLS TO HONDA WITH NO RESPONSE. I FEEL UNSAFE IN MY CAR, AND YET HONDA HAS BEEN UNRESPONSIVE TO THIS SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894901August 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885647July 18, 2016
ENGINE
WHEN YOU ARE GOING 47 TO 48 MPH, THERE IS A VIBRATION COMING THROUGH THE STEERING WHEEL. IF YOU SPEED UP OR SLOW DOWN, IT STOPS. WE TOOK IT TO OUR MECHANIC. HE TEST DROVE THE CAR, CHECKED IT OUT, THEN CALLED A LOCAL HONDA DEALERSHIP. HE WAS TOLD THAT HONDA IS AWARE OF THE PROBLEM AND WILL NOTIFY US WHEN THEY FIGURE OUT THE PROBLEM. IT WAS NOT DOING THIS WHEN WE BOUGHT THE CAR BUT HAS BEEN DOING IT AT LEAST A YEAR. IT REALLY GETS AGGRAVATING WHEN IT VIBRATES. WE WOULD REALLY LIKE TO GET THIS PROBLEM CORRECTED A ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876395June 24, 2016
ENGINE
WITH NO WARNING, THE ENGINE ON MY 2009 HONDA PILOT BLEW UP WHILE I WAS DRIVING ON THE HIGHWAY. THE ENGINE ABRUPTLY LOST POWER AND CAUGHT ON FIRE. LUCKILY I WAS ABLE TO CROSS SEVERAL LANES WITHOUT BEING HIT TO GET TO THE SHOULDER. THEN A GOOD SAMARITAN TOLD ME MY CAR WAS ON FIRE SO LUCKILY I GOT OUT BEFORE I WAS HURT OR KILLED. I CALLED HONDA ABOUT THIS SITUATION. EVEN THOUGH THE 2009 PILOT IS KNOWN TO HAVE AN OIL CONSUMPTION ISSUE -- THE MECHANIC SAID THIS WAS THE CAUSE -- LOSS OF OIL -- WHEN I CALLED I WAS TOLD MY CAR WAS NOT COVERED. NO WARNING LIGHT EVER CAME ON. THE BILL TO REPLACE THE ENGINE WAS $7100 WE DO NOT HAVE. LUCKILY I AND MY FAMILY WERE NOT HURT OR KILLED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10861913April 27, 2016
ENGINE
OUR HONDA PILOT IS BURNING OIL EXCESSIVELY AND HAS BEEN SINCE 2012 ABOUT A YEAR AFTER WE PURCHASED IT. FEW DAYS AGO WE PURCHASED TIRES AND ALSO HAD A LICENSED MECHANIC CHANGE THE CV JOINTS A DAY BEFORE SCHEDULED TO GO IN THE CAR LOSES POWER AND DIES OUT ON THE HIGHWAY. WE HAVE CAR TOWED TO MECHANIC SHOP HE SEES THE CATALYTIC CONVERTER PLUGGED ACCORDING TO HIM IT'S BECAUSE THE EXHAUST SYSTEM IS BAD DUE TO THE BURNING OF OIL. HE CHANGES THE CADALIDIC CONVERTOR TELLS US A FEW DAYS THE SENSOR WILL RESET ITSELF - UNFORTUNATELY THE CAR STARTS SMOKING EXCESSIVELY UNDRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854881April 11, 2016
ENGINE, POWER TRAIN
EXCESSIVE OIL CONSUMPTION. 170K MILES ON THIS VEHICLE. NOTICED APPROXIMATELY 30K MILES AGO THAT I NEEDED TO ADD OIL BETWEEN OIL CHANGES, WHICH I ALWAYS GET EVERY 3500-4000 MILES. USUALLY TAKES LESS THAN 1 QUART. MOST RECENTLY, TOOK 2+ QUARTS. HONDA ADVISES THIS IS NOT UNUSUAL AND NO REPAIR IS NECESSARY - JUST CONTINUE TO ADD OIL AS NEEDED. SEEMS ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854198April 7, 2016
AIR BAGS
I TOOK MY VEHICLE IN FOR THE AIRBAG RECALL AND WAS TOLD THAT THERE WOULD BE A CHARGE TO FIX IT. THE AIRBAG LIGHT IS NOW ON AND WILL NOT GO OFF. I ALSO KEEP GETTING CALLS FROM DEALERS WANTING TO BUY MY HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853100April 2, 2016
SUSPENSION
AT 72,563 MILES I EXPERIENCED VIBRATION AND A GROWLING NOISE FROM THE RIGHT FRONT OF THE VEHICLE AT ALL SPEEDS. THE RIGHT FRONT WHEEL BEARING WAS REPLACED TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817255December 31, 2015
STEERING
THE STEERING WHEEL ON MY 2009 HONDA PILOT VIBRATES EXCESSIVELY AT ANY SPEED OVER 50MPH. I HAVE COMPLETELY REPLACED THE BRAKE ROTOR AND PADS WITH BRAND NEW PARTS. IT IMPROVED SOMEWHAT, BUT DIDN'T ELIMINATE THE VIBRATION PROBLEM. MY ONLINE RESEARCH SHOWS THEY ARE MANY OTHERS WHO EXPERIENCED THE SAME PROBLEMS ACROSS ALL MODEL YEARS. IT APPEARS TO BE A FUNDAMENTAL DESIGN/MANUFACTURING DEFECT. SOME PEOPLE CLAIMED TO HAVE THE VIBRATION PROBLEM FIXED BY REPLACING THE ENGINE MOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809850December 12, 2015
SUSPENSION
AUGUST 2015 I RECEIVED THE LETTER ABOUT DEFECTIVE COMPLIANCE BUSHINGS. I HAD MINE REPAIRED BY MY LOCAL HONDA DEALER. I IMMEDIATELY SENT IN MY REPAIR BILL AND REQUESTED INFORMATION. THAT WAS AUGUST 2015 AND I HAVE NOT HEARD ONE WORD BACK FROM HONDA AND WE ARE NOW IN DECEMBER. THERE ONCE WAS A TIME THAT HONDA QUALITY WAS AMAZING, BUT I SUPPOSE THAT EVEN HONDA BUYS INFERIOR PRODUCTS FROM CHINA AND TRIES TO PASS THEM OFF AS QUALITY LEAVING THE CONSUMER HOLDING THE BAG. REMEMBER WHEN THE CUSTOMER WAS ALWAYS RIGHT!! - R.I.P.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809748December 11, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
THERE WAS A VEHICLE SAFETY LETTER SENT TO ME ABOUT MY CV JOINTS I TOOK THE CAR TO CULVER CITY HONDA IN SEPTEMBER YET HAVE THEY OR ANY HONDA REPAIRED MY CAR. WITH THE LETTER AND NOISE THE CAR IS MAKING IVE YET TO GET REPAIRED. WHEN I TURN THE WHEELS KNOCK CLICKING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783674October 20, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION COOLER PIECE FRACTURED INTERNALLY, WHICH CAUSED THE TRANSMISSION FLUID TO LEAK INTO THE RADIATOR WITHOUT WARNING. THE DEALER REPLACED THE RADIATOR AND REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 12/01/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780830October 8, 2015
ENGINE
V6 ENGINE INTERNAL DAMAGED (TWO CAMS FAILED), DUE TO MULTIPLE ASSOCIATED IDENTIFIED PROBLEMS AND RECALLS (E.G. EXCESSIVE OIL CONSUMPTIONS, SPARKPLUGS FAILURE (REF: PO301,PO302, PO303, PO304), IGNITION COILS FAILURE, TIMING BELTS/TENSIONER, FAILURE OF SOFTWARE EARLY WARNING CODE IDENTIFIER. EARLY SYMPTOMS: ENGINE NOISE (LIGHT HUMMING, TO LIGHT KNOCKING), SERVICED WITH REGULAR MAINTENANCE SCHEDULE A, B, C, D. WHILE DRIVING, THE CAR STOPPED, TOWED TO THE DEALER, THEY INDICATED THE ENGINE IS DAMAGED, NON-OPERATIONAL., INCLUDES ALL OTHER ELECTRIC POWER, RECOMMENDED NEW ENGINE AT $12,500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726666June 22, 2015
SUSPENSION, SERVICE BRAKES
AFTER READING THE DREADED COMPLIANCE BUSHING ISSUE ON A FEW HONDA PILOT OWNER'S FORUMS AS WELL AS SAFERCAR.GOV, I THOUGHT ABOUT CHECKING MY VEHICLE TO SEE IF I HAVE THE SAME PROBLEM. SURE ENOUGH, THE BUSHINGS ON BOTH SIDES OF THE VEHICLE HAVE LEAKED. JUST LIKE SIMILAR EXPERIENCES FROM OTHER OWNERS, THE FRONT END OF THE VEHICLE VIBRATES EXCESSIVELY DURING BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721219May 24, 2015
TIRES
MICHELIN LTX MS 245/65R17. 61,000 MILE, 4 MONTHS TO 5 YEARS AFTER INSTALLED. FOUND SMALL CRACKS ON TREAD AND SIDEWALL BECAUSE OF DRY ROT. AND TIRES LOST PRESSURE QUICKLY. REMAINED 4/32" TREAD, BUT FEAR TO POTENTIAL DANGER. I'M IN OHIO, THE RUBBER SUPPOSE NOT TO DRY ROT SO QUICKLY. I CALLED MICHELIN CUSTOMER CARE, THEY SAID TIRES PASSED 60K WARRANTY. I MENTIONED THEM THAT THIS PROBLEM IS NOT RELATED TO MILLAGE, BUT TIME. I BELIEVE THAT THE PROBLEM IS MATERIAL THAT DRY ROTS TOO QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701678March 25, 2015
STEERING, SERVICE BRAKES
COMPLETE LOSS OF POWER STEERING WHILE STOPPED OR AT LOW SPEEDS (TRYING TO PULL INTO A PARKING SPACE) AND FRONT END/STEERING COLUMN SHAKING WHILE BREAKING AT 60 MPH. I WAS TOLD BY THE SERVICE REP AT THE HONDA DEALERSHIP THAT I LOST MY POWER STEERING BECAUSE THERE WAS A LEAK FROM ERODED SEAL, CAUSING POWER STEERING FLUID TO LEAK INTO THE BOOTS ON THE UNDERSIDE OF THE VEHICLE. FOR THIS REASON, THERE WAS NEVER ANY LEAKAGE ONTO THE GROUND TO EVER INDICATE THAT THERE WAS A LEAK. ADDITIONALLY, A WARNING LIGHT NEVER CAME ON IN MY DASHBOARD TO ALERT ME OF THE ISSUE. AS A RESULT OF THE LEAK, I WAS TOLD THAT I NEEDED TO REPLACE MY ENTIRE POWER STEERING RACK BECAUSE IT WAS NOT SOMETHING COVERED UNDER MY HONDA POWER TRAIN WARRANTY. I WAS ALSO TOLD THAT I NEEDED NEW BRAKES AND ROTORS FOR THE SHAKING ISSUE, BUT AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS HAS BEEN A FREQUENTLY REPORTED ISSUE IN HONDA PILOTS AND MAY ACTUALLY STEM BACK TO THE POWER STEERING ISSUE. YESTERDAY, I RECEIVED ANOTHER CALL ADVISING ME THAT THE POWER STEERING PUMP ALSO NEEDED REPLACED DUE TO SUSPECTED DAMAGE THAT INCURRED DUE TO IT BEING DRY FROM THE LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695346March 19, 2015
ENGINE, ELECTRICAL SYSTEM
THE CHECK ENGINE LIGHT CAME ON. I ADJUSTED THE FUEL CAP BUT IT KEPT COMING ON...SO I TOOK IT IN TO LEARN THAT I HAD LITTLE, IF ANY OIL. I HAD THE OIL CHANGED AT THE HONDA DEALER LESS THAN 2 MONTHS PRIOR TO THIS HAPPENING! NO INDICATOR LIGHTS CAME ON TO SAY THAT THE OIL WAS LOW. I DID RESEARCH ONLINE AND NOTED THAT SIMILAR HONDA OWNERS WERE HAVING THIS PROBLEM. THE OIL IS LEAKING AT AN EXCESSIVE RATE. SO I GOT THE OIL REPLACED. NOW, 2 MONTHS LATER, THE CHECK ENGINE LIGHT IS BACK ON DUE TO LOW OIL LEVELS, WHICH WERE JUST REPLACED. THERE IS AN ISSUE WITH THE OIL STAYING IN THE VEHICLE, AND THERE ARE SEVERAL COMPLAINTS WITH THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693780March 12, 2015
VISIBILITY
THE DRIVER SIDE VISOR IS DEFECTIVE AND WILL NOT STAY FLUSH WITH THE ROOF; IT IMMEDIATELY DROPS DOWN ABOUT AN INCH AND A HALF WHICH OBSTRUCTS YOUR VIEW OF THE ROAD. I AM 5'8'', AND I CANNOT SEE DIRECTLY TO THE ROAD DUE TO THIS ISSUE. I ALMOST GOT INTO AN ACCIDENT BECAUSE IT DROPPED DOWN FURTHER WHEN I HIT A SPEED BUMP. WHEN LOOKING FOR REPLACEMENT PARTS ONLINE, I CAM ACROSS HUNDREDS OF COMPLAINTS FROM PEOPLE WHO OWN PILOTS AND CR-VS THAT HAVE THE SAME ISSUE, AND AFTER PAYING FOR BRAND NEW REPLACEMENTS AND WARRANTY REPLACEMENTS, THOSE SAME REPLACEMENTS BECAME DEFECTIVE AS WELL CLOSE TO TWO MONTHS LATER. SOME PEOPLE HAVE GOTTEN INTO ACCIDENTS THAT CAUSED LAW SUITS. I WOULD LIKE TO SEE THIS ITEM RECALLED AND PERMANENTLY FIXED. I HAVE A SMALL CHILD AND AM NOW FEARFUL OF GETTING INTO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693543March 11, 2015
SUSPENSION, WHEELS
THE COMPLIANCE BUSHINGS ON MY PILOT NEEDS TO BE REPLACED. IT IS MY UNDERSTANDING THAT HONDA IS AWARE OF THIS ISSUE. THE OLD PART WAS REPLACED TO REPLACE THE DEFECTIVE BUSHINGS. SHAKING OF STEERING WHEEL WHEN BRAKING. ALSO, SMELL OF BURNING GREASE DUE TO LEAKING ENTERING AIR CIRCULATION. HOWEVER, THE CONSUMER BEARS THE BURDEN OF REPLACING THE BUSHINGS. THIS DEFECT CAN LEAD TO A SAFETY ISSUE IF DEFECTIVE AND NOT REPAIRED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684063February 18, 2015
SUSPENSION
TOOK MY 2009 HONDA PILOT IN TO THE HONDA DEALER FOR MAINTENANCE SCHEDULE AND FRONT BRAKE PAD REPLACEMENT AND WAS TOLD THAT 1. FRONT LOWER CONTROL ARM BUSHING & BRACKETS $750.00 + TAX THE BUSHINGS INSIDE THE BRACKET ARE CRACKING. JUST PURCHASED THE CAR FROM OURISMAN HONDA IN LAUREL, MD IN NOVEMBER 2011. DID NOT REPLACE DUE TO NOT BEING ABLE TO AFFORD THE COST. CONSIDERING REPLACEMENT IN 2/2015 DUE TO THE VIOLENT SHAKING THAT I EXPERIENCE WHEN BRAKING OR DRIVING OVER 60MPH. I SHOULD NOT HAVE HAD TO INCUR THIS EXPENSE ESPECIALLY SINCE HONDA WAS AWARE OF THIS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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