Honda Pilot Complaints (2003)

720 consumer complaints on file.

#10087066July 23, 2004
UNKNOWN OR OTHER
CONCERNS INVOLVING 2003 HONDA PILOT RECALLS. *MR *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079085June 30, 2004
SERVICE BRAKES, AIR:ANTILOCK
SEVERAL MONTHS AFTER BUYING OUR CAR IN DECEMBER OF 2002, WE NOTICED A CLUNKING SOUND WHEN WE USED THE BRAKES WHEN GOING FORWARD. WE WERE TOLD THIS WAS NORMAL AND OCCURRED AFTER HAVING JUST BACKED UP. IT WAS A TRANSFER OF THE BRAKES FROM BACK TO FRONT. I HAD THE SERVICE TECH LOOK AT THEM AND WAS TOLD IT WAS NOT A SAFETY ISSUES AND HONDA WOULD NOT ADDRESS IT. I HAVE SINCE TALKED TO SEVERAL HONDA OWNERS WHO HAVE NEVER HAD THIS PROBLEM. ADDITIONALLY, MY BRAKES ARE GETTING WORSE AND MAKE THE SOUND EVEN IF I DON'T BACK UP FIRST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074252June 24, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHEN USING A LAP TOP COMPUTER IN THE VEHICLE THE SRS LIGHT CAME ON INDICATING THAT THE AIR BAGS HAD BEEN DEACTIVATED. THE ELECTRONIC WAVES HIT THE BACK OF THE SEAT CAUSING THIS DEFECT. *NM THE PROBLEM HAPPENED REPEATEDLY WHEN THE LAP TOP WAS USED IN THE FRONT SEAT. THE DEALER TURNED THE AIRBAGS ON, ON SEVERAL OCCASIONS BUT CANNOT STOP THE OCCURRENCE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078675June 23, 2004
EQUIPMENT, AIR BAGS:SIDE/WINDOW
ON SATURDAY NIGHT, 6/19/2004, WE PURCHASED A USED 2003 HONDA PILOT WITH APROX 17K MILES ON IT. AS PART OF THE PURCHASE AGREEMENT, HANLEES TOYOTA INCLUDED AN AFTERMARKET LEATHER UPGRADE FOR THE CLOTH INTERIOR. SUBSEQUENTLY, ON MONDAY (6/21/04) WE WERE INFORMED BY AMERICAN HONDA MOTORS THAT THE AFTERMARKET LEATHER UPGRADE WAS BOTH POTENTIALLY HAZARDOUS AND WOULD VOID OUR MANUFACTURER'S WARRANTY. CONSEQUENTLY, ON TUESDAY, 6/22/04, WE RETURNED THE CAR TO THE DEALER AND ADVISED THEM OF THESE CIRCUMSTANCES, WITH THE INTENTION OF A REFUND OF OUR $5000 DEPOSIT AND CANCELLATION OF THE SALE. HOWEVER, HANLEES WAS NON COOPERATIVE IN THIS REQUEST. REACHING AN IMPASSE, WE LEFT WITH THE CAR AND ARE NOW SEEKING YOUR ASSISTANCE. HERE IS THE INFORMATION FROM HONDA REGARDING THE SAFETY CONCERNS OF THE AFTERMARKET LEATHER UPGRADE: HONDA SERVICE NEWS, NO AFTERMARKET LEATHER SEAT COVERS WITH SIDE AIRBAGS, NEVER INSTALL AFTERMARKET LEATHER SEAT COVERS ON HONDA VEHICLES WITH SIDE AIRBAGS. HERE'S WHY: THE OCCUPANT POSITION DETECTION SYSTEM (OPDS) SENSORS ATTACHED TO THE SEAT-BACK FOAM ARE CALIBRATED TO SENSE THROUGH THE SEAT COVER. IF THE COVER MATERIAL CHANGES, THE ODPS COULD MALFUNCTION OR TURN ON THE SRS INDICATOR. SIDE AIRBAGS THAT DEPLOY THROUGH THE SEAT BOLSTER SEAM ARE SEWN WITH A SPECIAL THREAD THAT BURSTS AND POSITIONS THE SIDE AIRBAG TO PROTECT THE OCCUPANT. THIS THREAD ISN"T AVAILABLE TO THE AFTERMARKET, WHICH MEANS YOU MUST REPLACE THE SEAT COVER WHENEVER A SIDE AIRBAG DEPLOYS OR A SEAT COVER IS DAMAGED. ALSO, WHEN I POINTED OUT THE SAFETY ISSUE OF THE AFTERMARKET LEATHER UPGRADE I WAS SOLD, THE RESPONSE FROM THE CUSTOMER RELATIONS MANAGER AT THE DEALER WAS WELL SIDE AIRBAGS ARENT EVEN MANDATORY, ANYWAY BOTTOM-LINE, I THINK IT IS A POTENTIALLY DANGEROUS SITUATION FOR THIS DEALER TO OFFER POSSIBLY HAZARDOUS AFTERMARKET UPGRADES TO ITS CUSTOMERS WITHOUT WARNING THEM OF THEIR UNSAFE NATURE. *AK THE ONSUMER WAS ABLE TO RESOLVE THE SAFETY ISSUE AND AS PART OF THE RESOLUTION HE WOULD LIKE TO WITHDRAW HIS COMPLAINT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073715June 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHILE DRIVING, THE CONSUMER HEARD A CLICKING NOISE COMING FROM THE REAR BRAKES. *AK ON MAY 19TH 2004, THE BRAKES WERE VIEWED AND A SERVICE TECH ADDED PARTS BUT DID NOT REPLACE THE BRAKES. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074981June 8, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
1. CAR WAS PARKED AT A MARINA FOR APPROXIMATELY 1.5 HOURS 2. ELECTRICAL MALFUNCTION IN DRIVERS AUTOMATIC SEAT CONTROLLER STARTED A FIRE AND DESTROYED SEAT AND DOOR 3. HONDA SAID IT WAS MY FAULT AND SAID TO HAVE MY INSURANCE PAY FOR IT - I'M ELECTING TO TAKE THEM TO COURT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10075541June 2, 2004
AIR BAGS:FRONTAL
CONSUMER STATED WHEN USING LAPTOP ON THE PASSENGER'S SEAT SRS LIGHT CAME ON. AS A RESULT, AIR BAGS DISENGAGED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073182May 26, 2004
WHEELS, TIRES
VEHICLE HAS VIBRATION / SHIMMY AT 40-45 AND 70-80 MPH THAT IS QUITE ANNOYING. NEW TIRES HAVE BEEN INSTALLED, BALANCED TWICE, STILL NO LUCK, VIBRATION PERSIST IN STEERING WHEEL AND VEHICLE COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073097May 25, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
FRONT DISC BRAKE ROTORS WARPED FROM NORMAL USE, LOW MILEAGE (21,000 MILES) CAUSING EXCESSIVE VIBRATION AND POTENTIAL LOSS OF VECHICLE STABILITY AND CONTROL WHEN BRAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073100May 25, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
FRONT SEAT HEAD RESTS DO NOT ADJUST UPWARD FOR TALL PEOPLE (5'-11') AND TALLER CAUSING HEAD RESTRAINT BAR TO REST ON TOP OF PERSONS HEAD. THIS POTENTIALLY WILL CAUSING NECK OR SPINAL INJURY INJURY IF VEHICLE IS HIT FROM THE REAR. THE TOP BAR ACTS AS A PIVOT POINT WITH NO REAR NECK SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074142May 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER EXPERIENCED PULSATION AND SHAKING IN STEERING WHEN SLOWING DOWN. *LA THE DEALER DETERMINED THAT THE ROTORS NEEDED TO BE CUT AND RESURFACED. A FEW MONTHS LATER THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR ROUTINE MAINTENANCE AND BRAKE PROBLEMS. THE DEALER BLAMED THE BRAKE PROBLEMS ON HIGH MILEAGE BUT THE CONSUMER BELIEVES THAT THE DEALER MAY HAVE CAUSED THE PROBLEM OR THAT THE BRAKES WERE DEFECTIVE WHEN THE VEHICLE WAS PURCHASED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072743May 17, 2004
STEERING: STEERING WHEEL/HANDLE BAR
THERE IS A DISTINCT AND CONSTANT VIBRATION ON THE STEERING WHEEL OF MY 2003 HONDA PILOT WHEN IT REACHES SPEEDS BETWEEN 70 AND 75 MPH. HONDA HAS TRIED BALANCING TIRES, ALIGNING FRONT END, ROTATING TIRES, REPLACING TIRES, ETC. AND THE PROBLEM IS STILL PRESENT. THEY HAVE HAD MY PILOT FOR THE PAST TWO WEEKS TRYING TO CORRECT THIS SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072695May 16, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LIFTGATE GLASS ON 2003 HONDA PILOT ESSENTIALLY "SHATTERED". THE VEHICLE WAS NOT HIT BY ANY OBJECT. LOCAL HONDA DEALER STATES IT IS NOT COVERED. I DON'T KNOW WHETHER OR NOT IT WAS DEFECTIVE GLASS OR INSTALLED BY MANUFACTURER INCOORECTLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072624May 14, 2004
SUSPENSION:REAR:SHOCK ABSORBER
WE BOUGHT A NEW HONDA PILOT IN JULY 2003. WE DO NOT TOW ANYTHING WITH IT. WE DO NOT TAKE IT OFF ROAD. THERE HAS BEEN NO ACCIDENT. WE LIKE THE VEHICLE. HOWEVER, ON MAY 13TH WHILE DRIVING THE PILOT A LOUD SNAP WAS HEARD IN THE REAR OF THE PILOT. WE LOOKED AT IT AND DISCOVERED THAT THE LEFT REAR SHOCK ABSORBER MOUNT HAD BROKEN OFF FROM THE CHASSIS. IF THAT WOULD HAVE HAPPENED WHILE ON THE FREEWAY A SERIOUS ACCIDENT VERY WELL MIGHT HAVE OCCURRED. THIS IS A REAL SAFETY CONCERN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068428May 6, 2004
STEERING: STEERING WHEEL/HANDLE BAR
SUSTAINED VIBRATION AT 73MPH & 78MPH. VIBRATION FELT THROUGH STEERING WHEEL. DEALER CHECKED TIRE BALANCE TWICE AND FOUND NO PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068365May 5, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE RIVETS HOLDING THE DRIVER SEAT TO THE SEAT FRAME HAVE POPPED AND THE SEAT BECOMES UNSTABLE. DRIVER CAN LOSE CONTROL OF THE VEHICLE WHEN THIS HAPPENS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067817April 26, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FOUND A WHINNING NOISE IN THE AREA OF THE POWER STEERING PUMP ON OUR 2003 PILOT WITH 9,000 MILES BEEN IN THE SHOP FOR 5 DAYS THEY HAVE REPLACED THE TENSION PULLY ON THE TIMING BELT DID NOT FIX NOW THEY ARE SCRATCHING THEIR HEADS *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067859April 26, 2004
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
LOUD "CLANK" NOISE FROM BRAKE CALIPERS THE FIRST TIME BRAKES ARE APPLIED AFTER CHANGING DIRECTION (FORWARD TO REVERSE OR REVERSE TO FORWARD). THIS HAS HAPPENED SINCE NEW; THE DEALER SERVICE REP STATES "THEY ALL DO THAT", AND SAID HE WAS SURPRISED HONDA HAD NOT COME UP WITH SOME KIND OF FIX BECAUSE THEY WERE GETTING A LOT OF COMPLAINTS ABOUT THE VERY DISCONCERTING NOISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067581April 21, 2004
AIR BAGS
ON APRIL 8,2004, THE SRS LIGHT CAME ON IN MY PILOT. I PHONED THE DEALERSHIP AND WAS TOLD IT MIGHT JUST NEED TO RESET ITSELF BECAUSE I HAD SOMETHING SITTING ON THE PASSENGER SEAT AND THAT IT MIGHT TAKE A COUPLE OF DAYS FOR IT TO RESET. THE LIGHT NEVER WENT OFF. I TOOK IT IN TO BE CHECKED ON APRIL 14, 2004. THE SERVICE TECH RESET THE SRS LIGHT AND I WAS TOLD TO BRING IT BACK IF THE LIGHT CAME BACK ON. ABOUT 20 MILES DOWN THE ROAD, THE LIGHT CAME BACK ON. I RETURNED TO THE DEALERSHIP THAT AFTERNOON WHERE THE SERVICE TECH TOLD ME THAT THE PILOT WAS UNSAFE TO DRIVE BECAUSE THE AIRBAGS WOULD NOT DEPLOY. I WAS TOLD THAT THE PARTS WOULD BE OVERNIGHTED AND MY VEHICLE WOULD BE READY THE NEXT AFTERNOON. ONE OF THE PARTS CAME IN BUT THE OTHER PART IS ON NATIONAL BACK ORDER. MONDAY, I WAS TOLD THAT THE PART IS ON "CRITICAL BACKORDER" AND HOPEFULLY WILL ARRIVE ON APRIL 26.2004. THE DEALERSHIP HAS PROVIDED ME WITH A RENTAL VEHICLE..I WAS TOLD THAT WHEN A PART IS ON NATIONAL BACKORDER, IT CAN TAKES MONTHS FOR THE PART TO BE AVAILABLE. I, TOO, LIKE SOME OF THE OTHER PILOT OWNERS, WAS TOLD THAT MY CELL PHONE PLUGGED IN , COULD HAVE CAUSED THE LIGHT TO COME ON. I THINK THAT MIGHT BE A LITTLE BIT OF A STRETCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066336April 16, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR PASSENGER WINDOW WAS LOUD AND CAUSED PRESSURE ON THE CONSUMER'S EAR DRUMS. THE DEALER AND MANUFACTURER WAS NOTIFIED. TS THE CONSUMER FELT THAT THE NOISE WASN'T THE PROBLEM, BUT THE PHYSICAL PRESSURE AND PAIN ON EAR DRUMS WAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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