Honda Pilot Complaints (2013)

272 consumer complaints on file.

#11454227February 26, 2022
ENGINE
the engine rod failed and blew apart. Car is still running but could just stop at anytime and caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439632November 7, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Since purchasing new in 2013, experienced ongoing issues with VCM. Noticable vibration/shudder at all speeds except during heavy acceleration. Taken to dealer mant times. They are able to reproduce but state no fix available. It's how the car was made. In addition to vibration, engine makes a chirping noise when accelerating through vibration. I believe they are related although neither have been able to be fixed. No warning lights illuminate. I purchased this car for the 4wd as I live in snow/ice climate. However, excessive vibration/shudder makes driving in these conditions (any conditions) unsafe due to constant need to fluctuate acceleration/ deceleration to help minimize vibration/shudder to regain sense of control. If you maintain speed while vibrating on snow/ice you feel like you are losing control. This vibration HAS to have a long-term effect on engine/car integrity. It's strong enough that some day I imagine I'll come to a stop and at that very moment, every screw will have come loose/undone from years of vibrating and I'll be left sitting in the seat holding just the steering wheel with the car in parts all around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431629September 3, 2021
ENGINE
The car is from 2013 doesn’t have a lot miles and the transmission already starting present rallying noises when backing up. I did take to a mechanic and stated that have residue but they not sure if is that or something else..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421573June 20, 2021
ENGINE
June 20, 2021 This is my third Honda Pilot. I owned a 2004, 2008 and now a 2013 Honda Pilot since September 23, 2019. And YES, both 2004 and 2008 vehicles had recalls, transmission and engine problems. Fast forward to today, my Pilot wasn't being driven on a daily basis due to COVID-19 Pandemic from March 23, 2020 to present (Teleworking from home). However, while driving my vehicle heading home on June 11, 2021, the VSA Indicator, Malfunction Indicator Lamp and the VTM-4 System Indicator lights lit up on the instruction panel. I took my vehicle to Pohanka Honda in Capitol Heights, Maryland on Saturday, June 12, 2021 but they told me that it would cost approximately $160.00 to run Diagnostic test for the lights and that they were booked for the day and to come back on Monday morning, June 14, 2021. Instead, on Monday afternoon, I took my vehicle to an independent mechanic who informed me that the oil is burning and spilling onto the engine and the engine light came on while they were test driving the car. The independent mechanic recommends that the engine and all six spark plugs be replaced. The independent mechanic also told me to researched the issues. And upon further investigation on the NHTSA website, I found that the issues are linked to the NHTSA Campaign Number: 13V382000 (ENGINE). However, my VIN number is not under Recall. Even though there are approximately 258 total complaints for the 2013 Honda Pilots and of those, 59 were engine complaints, I am shocked that Honda has not addressed this issue as of June 2021. That is just totally unacceptable and I am so over Hondas period. I will be contacting Honda of America for assistance with this repair. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421076June 15, 2021
STRUCTURE:BODY
Paint peeling on my 2013 Honda Pilot - passenger side roof between moon roof and front windshield. Paint color is the white pearl. Seeing many reports of paint issues with this type of vehicle and paint color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398647March 2, 2021
UNKNOWN OR OTHER
VEHICLE WAS STATIONARY AND WE WERE LOADING AN ITEM ON ROOF RACK. THE ITEM LIGHTLY TAPPED THE GLASS SUNROOF AND IT SPIDER CRACKED ALL THROUGHOUT. ON THE WAY HOME, THROUGH NORMAL CITY STREETS, AT SUB-HIGHWAY SPEED, GLASS STARTED RAINING DOWN ON THE FRONT TWO SEATS. THIS GLASS IS NOT TYPICAL WINDSHIELD SAFETY GLASS. SHARDS ARE SMALL AND SHARP AND WENT EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390980February 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT UPON START OF HER VEHICLE, THE EMISSION, CHECK ENGINE AND VEHICLE STABILITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OIL HAD SPILLED ALL OVER THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN TOWED THE VEHICLE TO GARY YEOMANS HONDA (752 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WHERE THEY CONFIRMED THAT THE PISTON RINGS HAD FAILED LEADING TO THE OIL LEAK. THE MECHANIC ALSO INFORMED HER THAT THE ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 13V382000 (ENGINE) HOWEVER, THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389274January 21, 2021
ENGINE
WHILE DRIVING VEHICLE OBD SHOWS CODE P0304. VEHICLE HAD POOR ACCELERATION WHILE MISFIRING. TOOK VEHICLE INTO HONDA DEALERSHIP AND THEY STATE A RE-RING OF FOUR CYLINDERS NEEDED. THIS IS CONSISTENT WITH THE "SOTO CLASS ACTION SETTLEMENT" IN THE "HONDA MISFIRE CASE" THAT RESULTED IN A SERVICE BULLETIN AND EXTENSION TO THE WARRANTY. DEALERSHIP STATES ALTHOUGH THIS VEHICLE MEETS THE MODEL AND YEAR CRITERIA FOR THIS PROBLEM, THE VIN SHOWS IT WAS BUILT IN A FACTORY THAT DOES NOT QUALIFY FOR THE REMEDY TO BE PAID FOR BY HONDA. DEALERSHIP AGREES IT IS THE SAME PROBLEM AND SAME MAINTENANCE ACTION REQUIRED AS THE OTHER VEHICLES THAT ARE COVERED BY THE CLASS ACTION LAW SUIT. HONDA AMERICA REFUSES TO REMEDY THE PROBLEM. THIS IS A SAFETY ISSUE THAT HONDA REFUSES TO TAKE CARE OF EVEN THOUGH IT IS WELL KNOWN FROM OTHER SAME MODEL/YEAR VEHICLES. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384726December 23, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
I PURCHASED MY THIRD HONDA, A 2013 HONDA PILOT IN 2017 FROM MY LOCAL HONDA DEALERSHIP. IN 2019, I RECEIVED A RECALL NOTICE FROM AMERICAN HONDA STATING THAT WE COULD HAVE THE COST OF REPAINTING OUR RECALLED VEHICLES COVERED IF WE HAD DAMAGE. AT THAT TIME, I DID NOT HAVE ANY ISSUES WITH THE PAINT ON MY PILOT. WELL, A COUPLE WEEKS AGO, A HUGE AMOUNT OF PAINT ON MY ROOF WAS MISSING ALL OF A SUDDEN. I CONTACTED AMERICAN HONDA AS IT STATED ON THE RECALL NOTICE AND WAS TOLD THE RECALL PERIOD AND MY WARRANTY HAD EXPIRED. NEVERTHELESS, I WAS TOLD A CLAIM WAS OPENED ON MY BEHALF AND THAT I NEEDED TO TAKE THE CAR TO MY LOCAL HONDA DEALERSHIP FOR A DIAGNOSIS. I WAS THEN SENT TO AN AUTHORIZED BODY SHOP FOR AN ESTIMATE. AFTER HAVING TO CONTACT AMERICAN HONDA AND THE LOCAL DEALERSHIP MULTIPLE TIMES, I WAS TOLD BY THE BODY SHOP THAT HONDA WOULD ONLY COVER 60% OF THE $1700 COST (WHICH WAS ONLY FOR THE ROOF TO BE REPAINTED) AND THAT EVENTUALLY THE REST OF THE VEHICLE WILL ALSO START TO PEEL. I FEEL CHEATED AND THIS IS TRULY A LACK OF CUSTOMER SERVICE ON THE PART OF AMERICAN HONDA AND PROCTOR HONDA. HOW DO YOU SELL VEHICLES KNOWING THAT THERE IS AN ISSUE WITH THE PAINT COMING OFF AND THEN NOT BE WILLING TO FIX THE ISSUE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384754December 23, 2020
STRUCTURE:BODY
PAINT TURNED DULL AND CHALKY AFTER LESS THAN 5 YEARS AND NOW BEGINNING TO PEEL AT 7 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377899December 4, 2020
STRUCTURE:INTERIOR PANELS:SUN VISOR
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE FRONT DRIVER'S SIDE SUN VISOR FAILED TO REMAIN IN THE UP POSITION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CONTACT INDICATED THAT A PLASTIC PART USED TO SECURE THE VISOR IN THE UP POSITION HAD CRACKED CAUSING THE FAILURE. THE LOCAL DEALER HONDA OF PASADENA LOCATED AT 1965 E FOOTHILL BLVD, PASADENA, CA 91107 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375793November 22, 2020
ENGINE, UNKNOWN OR OTHER
MY CHECK ENGINE LIGHT CAME ON AND MY MECHANIC INFORMED ME THAT THE CODE WAS COVERED UNDER A WARRANTY EXTENSION BY HONDA. I TOOK MY VEHICLE TO THE DEALER, THEY AGREED AND REPLACE 4 OF THE 6 MISFIRING PISTONS. THEY RECOMMENDED I REPLACE THE OTHER 2 PISTONS AT MY COST. I DID NOT. THE DEALER SAID THERE WAS NOTHING WRONG WITH THEM AND THAT'S WHY THEY WEREN'T REPLACING THEM. I LATER FOUND OUT THAT THEY ALSO REPLACED SCORED BEARINGS. UPON PICKING UP MY VEHICLE, I TOOK IT TO MY MECHANIC TO FIX A BUSHING THAT THE DEALER RECOMMENDED BE REPLACED. MY VEHICLE WAS ALSO MAKING A TINGING NOISE I WANT LOOKED AT. IT WAS NOT MAKING THIS NOISE PRIOR TO BEING REPAIRED AT DEALER. MY MECHANIC FIXED THE BUSHING AND SUGGESTED I TAKE IT BACK TO THE DEALER AS THE ISSUE WAS A DIRECT RESULT OF THE BURNING OIL WHICH WAS A RESULT OF THE BAD PISTONS. IT WAS THEN THAT THE DEALER TOLD ME ABOUT THE SCORED BEARINGS. THEY SAID THEY WENT TO THEIR REP BECAUSE THERE WAS DAMAGE. I NEEDED A NEW ENGINE. (APPARENTLY THIS WAS KNOWN WHEN I PICKED UP MY CAR THE FIRST TIME). THE REP FOR THE DEALERSHIP INFORMED THEM THAT BECAUSE MY OIL CHANGES WERE DONE AT A PRIVATE MECHANIC AND NOT AT THE DEALERSHIP, NO GOOD WILL WOULD BE GIVEN AND I WOULD BE RESPONSIBLE FOR REPLACING THE ENGINE AT MY OWN COST, AS WELL AS THE WRECKED CATALYTIC CONVERTER, ALSO A RESULT OF THE BURNED OIL FROM THE BAD PISTONS. THE DEALER SUGGESTED I CONTACT AMERICAN HONDA. I DID SO AND AFTER SEVERAL PHONE CALLS THE DEALER WAS INFORMED BY AMERICAN HONDA THAT THE DECISION WAS UP TO THE REP. THE DEALER REACHED OUT TO THE REP AGAIN AND AGAIN REP REFUSED TO FIX THE PROBLEM. I NOW HAVE A VEHICLE WHICH I STILL HAVE 2.5 YEARS OF PAYMENTS (I'VE OWNED IT FOR 2.5 YEARS) THAT CANNOT NOT BE DRIVEN. HONDA SHOULD FIX THIS AS THE PROBLEM IS A RESULT OF THE THE DAMAGE CAUSE BY THEIR FAULTY PISTONS! **NOTE: DATE BELOW IS APPROXIMATE**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372579November 2, 2020
SUSPENSION
HONDA CUSTOMER SERVICE IN TORRANCE, CA GAVE US CASE # BUT UNHELPFUL.2013 PILOT'S PART OF FRONT SUSPENSION REAR LOWER ARM BUSHING WARRANTY EXTENSION: 7YRS100K MILES.THIS SUMMER LOCAL DEALER SERVICE DEPTS DIDN'T ALWAYS ANSWER THEIR PHONES & COULDN'T ALWAYS BOOK DUE TO COVID/ISSUES.IN JUNE THE HONDACARE WEBSITE + OTHER MEDIA INCLUDING HONDA'S TWITTER WERE DOWN FOR DAYS.AS LOYAL HONDA OWNERS WE WERE PATIENT AS WE'VE ALSO BEEN AFFECTED BY THE PANDEMIC.WE WERE FINALLY ABLE TO HAVE THE SUSPENSION CHECKED DUE TO ROUGH HANDLING/POOR PERFORMANCE/NOISE.DEALER NOTED THAT THE BUSHINGS WERE INDEED CRACKED AS HONDA KNOWS BUT SAID THAT WHILE OUR PILOT'S UNDER 100K MILEAGE OF WARRANTY EXTENSION, HE USED EXCUSE OF OUR PURCHASE DATE JUST A FEW WEEKS PAST 7YRS DESPITE BEING WELL UNDER 100K. HONDA WOULD ONLY OFFER FRACTION OF REPAIR COST W DEALERS DEMANDING $500-600+ TO FIX SAFETY DEFECT FITTING NHSTA CRITERIA; SHOULD BE RECALLED.UNDUE PUNISHMENT FOR NOT PUSHING TO HAVE VEHICLE SEEN SOONER OR KNOWING EXACT PURCHASE DATE.HONDA AWARE OF ISSUE BUT DOESN'T PUBLICIZE OR UPDATE OWNERS FURTHER COMPROMISING SAFETY.DEALER MINIMIZED OUR CONCERNS ON UPLOADED RECEIPT. HONDA SAID 'REQUEST TO MEET DEALER'S DISTRICT MANAGER' BUT DEALER CLAIMS 'CAN'T.'STILL AWAITING THEIR REPLY.HONDA UNHELPFUL SO LEFT VOICEMAIL FOR HONDA OHIO CORPORATE AFFAIRS AND COMMUNICATIONS OFFICIAL WHO SELF-IDENTIFIES ON SOCIAL MEDIA:"TRAINED AS COMPANY SPOKESPERSON" BUT SHE HASN'T REPLIED THO WE FAXED + MAILED LETTER.YET HONDA'S ALL OVER SOCIAL MEDIA OFFERING VARIOUS COVID/FINANCIAL/GOODWILL ASSISTANCE.BUT PANDEMIC-RELATED DELAYS HAD VEHICLE ENTER DEALERSHIPS DAYS AFTER ITS 7-YEAR PURCHASE ANNIVERSARY, WE'RE COUNTING ON HONDA TO EMBODY ITS WIDELY ADVERTISED AESTHETIC OF ETHICS AND DO THE RIGHT THING BY PROVIDING THE REPAIR AS OUTLINED IN THE ORIGINAL WARRANTY EXTENSION LETTER HONDA SENT TO OWNERS FIVE YEARS AGO WITHOUT FOLLOWUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365646October 21, 2020
UNKNOWN OR OTHER
I DROVE TO WORK FIRST THING IN THE MORNING (10 MILES) AND PARKED. I NOTICED 10 MINUTES LATER THAT MY CAR WAS ON FIRE? FROM MY LOCATION, I COULD SEE THE FIRE COMING OUT OF THE PASSENGER SIDE CLOSER TO MY FRONT TIRE. THE FIRE MELTED MY WHOLE DASH AND ENGINE. FRONT TIRES SEEM TO BE PARTLY INTACT FROM FIRE. THE CAR DROVE FINE WITH NO TROUBLES BEFORE THIS HAPPENED???
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11361343September 27, 2020
UNKNOWN OR OTHER
PAINT POPPING OFF TOP ABOVE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359996September 19, 2020
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
CHECK FUEL CAP MESSAGE COMES ON SOMETIMES EVEN AFTER I TIGHTEN THE FUEL CAP. SOMETIMES THE MESSAGE STOPS ON ITS OWN. DON'T KNOW WHY. CHECK ENGINE LIGHT COMES ON SOMETIMES AND GOES OFF ON ITS OWN. DON'T KNOW WHY. I NOTICED THESE ALERTS WHEN THE CAR IS MOVING OR SITTING AT AN IDLE. CITY DRIVING WITH VERY LITTLE HIGHWAY DRIVING. I CHECKED HONDA WEBSITE TODAY FOR A LIST OF RECALLS ON MY VIN, BUT THE WEBSITE SAID THAT THERE WERE NOT OPEN RECALLS ON MY VEHICLE. I WONDER ABOUT THE AIRBAGS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353719September 8, 2020
SERVICE BRAKES
MY 2013 HONDA PILOT STEERING WHEEL SHUDDERS HARD WHEN BRAKING. THIS STARTED AT AROUND MILEAGE 30K AND THE CAR CURRENTLY HAS 57K ON ODOMETER. WE BOUGHT THE CAR NEW AND HAVE NOT NEEDED ANY BRAKE WORK ON THE FRONT. HONDA SERVICED THE REAR BRAKES SO FAR. HONDA REPRESENTATIVES HAVE TOLD US THAT FRONT SHUDDER OF THE STEERING WHEEL MOST LIKELY MEANS THE ROTORS ARE WARPED AND NEED RESURFACING OR REPLACEMENT. THE SHAKING ON DOWNHILL DRIVING IS SO BAD THE CAR FEELS UNCONTROLLABLY DANGEROUS. YOU MUST DRIVE VERY SLOW WITH HAZARD LIGHTS FLASHING WHEN TRAVELING DOWNHILL AT 20-30 MPH. SHAKING AND SHUDDER HAPPENS AT ALMOST ANY SPEED ABOVE 40 MPH WHEN BRAKES ARE APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353262September 5, 2020
STRUCTURE:BODY
THE PAINT AROUND THE MOONROOF OF MY 2013 HONDA PILOT WAS PEELING. IT'S WHITE DIAMOND PEARL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349326August 14, 2020
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE IS MAKING AN IDLING NOISE ONLY WHEN THE CAR STARTS IN THE MORNING. TAKES TIME FOR CAR TO INCREASE SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331364June 28, 2020
ENGINE, SEATS
THE CAR HAS ENGINE CHECK LIGHT AND TRACTION LIGHTS ARE ON. MECHANIC DIAGNOSED THE CODES TO MATCH A RECALL WHICH MY VIN IS EXCLUDED EVEN THOUGHT I AM FACING THE SAME EXACT ISSUE. PISTON MISFIRING AND THE ENGINE CAN LOCK AT ANY TIME CAUSING AN ACCIDENT. CODES GIVE TO ME BY MECHANIC THAT SAID THAT HONDA SHOULD ADDRESS THIS ISSUE: DTC - P0301 AND P0304. BULLETIN -13-082. DTC 83-11 AND DTC - 83-12. DEALERSHIP NEVER MENTIONED THIS TO ME I HAD TO GO TO INDEPENDENT MECHANIC. INFO: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2013/SB-10053786-6271.PDF SUMMARY: "THE PISTON RINGS ON CERTAIN CYLINDERS MAY ROTATE AND ALIGN WHICH CAN LEAD TO SPARK PLUG FOULING. THIS CAN SET DTCS P0301 THROUGH P0304 AND CAUSE THE MIL TO COME ON" THIS ISSUE CAME UP TWO TIMES. FIRST THE DEALERSHIP ASKED ME TO SERVICE ALL CAR PARTS WHICH I DID TO GET THE ENGINE LIGHT FIXED - COST ME $1000. THEN THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON THEY TOLD ME THEY CLEANED THE PISTONS AND I SHOULD BE GOOD. THE THIRD TIME I BROUGHT THE CAR BACK TO THEM ALL IN ABOUT THREE WEEKS, THEY SAID OH... YOU NEED $3K TO DO THIS PROCEDURE WHICH HONDA RECOMMENDS AND THEN I LOST IT. I REALIZED I WAS BEING PLAYED AND I TOOK IT TO INDEPENDENT MECHANIC WHICH BROUGHT THIS TO MY ATTENTION. I HAVE BEEN TRYING TO CONTACT AMERICAN HONDA OVER THE PHONE AND THEY DO NOT ANSWER ANY CALLS. THE NUMBER RINGS 3 TIMES THEN PLAYS SOME MUSIC AND THEN ENDS THE CALL. I ALSO SENT THEM AN EMAIL WHICH CAUSED MR MARIO REPRESENTING AMERICAN HONDA, TO CALL ME. I MISSED HIS CALL AND I CALLED HIM BACK MULTIPLE TIMES BUT HE IS NEVER IN THE OFFICE. CASE REFERENCE: # 11373382
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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