Honda Pilot Complaints (2020)

493 consumer complaints on file.

#11341595July 27, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE INFOTAINMENT AND SOMETIMES THE DASH GO BLANK. PRIOR TO LOSING ALL SIGNALS AND VISUAL, THERE IS LOUD POPPING NOISES AROUND THE WINDSHIELD. THE NOISE SOUNDS LIKE ROCKS HITTING THE WINDSHIELD, BUT IT ENDS UP WITH INFOTAINMENT LOSING ALL COMMUNICATION AND DASH SOMETIMES GOING BLANK. THIS HAPPENED IN JANUARY 2020 WITH ABOUT 1000 MILES ON THE VEHICLE AND HAS HAPPENED ON/OFF OVER THE PAST FEW MONTHS. IN JULY IT HAS BEEN A DAILY OCCURANCE AND NO LONGER SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340683July 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, VISIBILITY/WIPER
WHEN I STARTED THE CAR, PUT MY CAR INTO REVERSE MODE AS I WAS MOVING OUT (BACKWARD) THE REAR VIEW CAMERA SCREEN WILL GO BLACK AND WILL NOT DISPLAY AFTER THE ERROR "NETWORK COMMUNICATION LOST" ON THE SCREEN. IT TAKES AT LEAST A MINUTE TO TWO UNTIL IT RESTART, SOMETIMES MORE THAN 10 MINS OR IT RESTART AND GO BLACK AGAIN. ANOTHER MULTIPLY TIMES, SAME ERROR HAPPENED, AND EVERYTHING WENT BLACK, THE CENTER INFOSYSTEM AND THE DRIVIER INFORMATION SCREEN. (SEE PICTURE) THE GPS WAS LOST, SO I AM NOT SURE IF I AM STILL ON THE RIGHT PATH, I HAVE NO IDEA HOW FAST I AM GOING, OR IF ANY OF THE DRIVING ASSISTANCE ARE STILL ACTIVE. I.E. CRUISE CONTROL, LANE DEPARTURE WARNING/ASSISTANCE, SPEED METER TIRES PRESSURES IF ANY OTHER WARNINGS. ALL THESE STARTED HAPPENING IN AROUND MIDDLE OF JUNE. NOW, THIS ERROR IS HAPPENING EVERYDAY, EVERY DRIVE, I HAVE WENT TO DEALER SERVICE CENTER TO HAVE THEM CHECK AND FIX THE ERROR. THEY SAID THEY RESET THE SYSTEM AND SHOULD NOT SEE THIS ERROR ANYMORE, BUT I AM STILL SEEING THIS ERROR EVEN AFTER THEY SERVICE THE CAR. I WENT BACK TO HAVE IT SERVICES AT LEAST 3 TIMES ALREADY, THEY TOLD ME THEY DID SOME WIRING, RESET THE CONSOLE AND IT SHOULDN'T HAPPEN AGAIN, BUT STILL SEEING THIS PROBLEM AS OF TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340204July 19, 2020
ELECTRICAL SYSTEM, ENGINE
BOUGHT NEW 2020 BLACK EDITION HONDA PILOT ON MAY 2,2020 WITH 11 MILES ON IT. IT CAUGHT ON FIRE ON 6/15/20 AFTER DRIVING ONLY 3 MILES I NOTICED A BAD BURNT SMELL AS I WAS ENTERING A PARKING GARAGE, NOT THINKING IT WAS MY CAR BECAUSE IT WAS NEW AND THERE WERE NO DISPLAY LIGHTS INDICATING ANYTHING. I THEN NOTICED SMOKE COMING FROM MY HOOD ABOUT 30 SECONDS LATER. I IMMEDIATELY PARKED AND TURNED ENGINE OFF. GOT OUT OF VEHICLE TO SEE A FIRE BALL DROP FROM UNDER THE FRONT OF MY HOOD. THERE HAD BEEN NO PREVIOUS ALERTS ON THE CAR PANEL THAT ANYTHING WAS WRONG. WE HADN'T DRIVEN THIS CAR MUCH DUE TO COVID, PROBABLY ONLY HAD AROUND 400 MILES ON THE CAR. CAR FIRE IS BEING INVESTIGATED AS FAR AS I KNOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11340056July 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE BEEN GOING BACK AND FORTH WITH THE DEALERSHIP ABOUT THE CAR MAKEING POPING SOUNDS A.D THE ENTIRE DASHBOARD GOING OUT AND I CAN'T SEE ANYTHING ON THERE. SCREEN IS OUT I CAN NOT SEE MY SPEED AND IT HITS THE BRAKES WHEN EVER IM DRIVING AND I ALMOST CRASHED WITH MY KIDS IN THE CAR WITH ME. I AM WORRIED FOR THE SAFTY OF MY KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340119July 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
POPPLING NOISE FROM SPEAKERS. ELECTRICAL MALFUNCTIONS IN DIGITAL DISPLAYS. REPLACED WIRING HARNESS. 700 MILES LATER SAME PROBLEM, INFORMATION CUTS OUT...COULD LEAD TO CRASHES OR MALFUNCTIONS. THOUSANDS OF COMPLAINTS ON LINE. HAPPENS STOPPED, DRIVING, OR PARKED. THOUSANDS AND THOUSANDS OF COMPLAINTS. WHAT ARE YOU GOING DO DO NHSTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339959July 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY INFOTAINMENT CENTER AND DASHBOARD SPEEDOMETER HAVE BEEN GOING OUT FOR THE PAST THREE MONTHS WHILE I DRIVE. LOOKING ONLINE THIS WAS AN ISSUE WITH THE 2019 MODELS AND NO SOLUTION TO THE PROBLEM WAS MADE. I WAS NOT INFORMED WHEN PURCHASING THE VEHICLE THAT THESE ISSUES EXISTED AND WHEN TAKING IT INTO THE DEALERSHIP NO LONG TERM FIX TO THE PROBLEM IS OFFERED. I PURCHASED THIS VEHICLE FOR THE NAVIGATION AND DVD OPTIONS THAT I NOW AM NOW ABLE TO USE YET I STILL PAY THE PAYMENT FOR THEM. TO ME HONDA IS NEGLIGENT BECAUSE THEY ARE AWARE OF THE PROBLEM YET THEY HAVE NOT FIXED IT WHEN I CALL ABOUT DOING ANYTHING TO IT I AM TOLD THEY HAVE TO EXPERIENCE THE PROBLEM WHILE DRIVING IT WHICH COULD TAKE SECONDS OR IT COULD TAKE A WEEK THEN THEY OFFER NO TIME TABLE ON HOW LONG IT WILL TAKE TO FIX IT. THEY ALSO DO NOT OFFER A COURTESY VEHICLE WHILE THEY FIX THE DEFECT. NO RECALLS HAVE BEEN ISSUED FOR THIS PROBLEM EITHER THIS PROBLEM CAN OCCUR ON ANY TYPE OF ROAD AT ANY TIME DRIVING OR PARKED. THE LAST TIME IT WAS ON WAS 7/12/2020 AND IT HAS BEEN OFF SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339277July 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A 2020 NEW HONDA PILOT ELITE ON OCTOBER 2, 2019 WITH 245 MILES ON IT. I BROUGHT MY PILOT ELITE INTO THE DEALERSHIP ON DECEMBER 26, 2019 AFTER DISCOVERING A POPPING NOISE WHICH SOUNDED LIKE A FIRECRACKER GOING OFF THAT SEEMED TO BE BETWEEN THE WINDSHIELD AND DASH WHILE DRIVING.MILEAGE WAS AT 3,956 AT THIS TIME. ON JANUARY 17, 2020, I BROUGHT MY HONDA PILOT INTO THE DEALERSHIP AGAIN. IT DEVELOPED A POPPING NOISE AGAIN BETWEEN THE WINDSHIELD AND DASH SOUNDING LIKE A FIRECRACKER GOING OFF WHEN I WAS DRIVING. ON FEBRUARY 5, 2020, THE HONDA PILOT WAS ONCE AGAIN BROUGHT BACK IN. IT WAS POPPING AND CRACKING THIS TIME IN THE AUDIO UNIT BUT NOW ALSO DOOR LOCKS WE'RE MAKING NOISE WHEN IN STATIONARY OR WHILE DRIVING. THE CONTROL PANEL HAD ALSO SHUT OFF A COUPLE TIMES WHERE YOU ONLY SAW A DARK SCREEN AND IT WOULD REBOOT. ON JULY 14TH, AFTER HEARING THIS LOUD POPPING NOISE FOR A COUPLE MONTHS NOW WHILE DRIVING, I HAVE TAKEN IT BACK TO THE DEALERSHIP. IT IS WORSE WHEN YOU GO AROUND ANY TYPE OF CURVES OR ON BUMPY ROADS. IF THE ROAD IS COMPLETELY STRAIGHT AND SMOOTH, I DO NOT HAVE THIS PROBLEM. THIS WHOLE ORDEAL IS SCARY BECAUSE IT IS A HUGE DISTRACTION FOR ME AND I FEAR FOR MY SAFETY. I HAVE BEEN TOLD BY THE SERVICE ADVISOR AGAIN TODAY THAT HONDA IS AWARE AND WORKING ON THIS ISSUE. HE STATED A RECALL IS COMING OUT FOR IT AS WELL AS THE ODYSSEY AND PASSPORT BUT THEY ARE MAKING THE PARTS FOR IT BEFORE THEY RECALL IT. HE SAID THEY CAN PUT A BAND-AID ON IT IN THE MEANTIME UNTIL THE PART CAN BE MADE. SINCE THIS IS THE 2ND TIME IN THE LAST 6 MONTHS I HAVE BEEN TOLD THIS, I'M WORRIED THEY ARE COVERING UP THE ISSUE AND WAITING FOR MY WARRANTY TO BE UP. ALSO, THE SENSOR THAT TELLS YOU WHEN A VEHICLE OR OBJECT IS CLOSE TO YOU IS FAULTY. I WILL BE DRIVING WITH NOTHING AROUND ME AND IT TELLS ME TO BRAKE AND GOES INTO ITS 'SAFETY MODE' WHICH HAS CAUSED ME TO ALMOST HAVE A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339028July 13, 2020
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT THE BACK-UP CAMERA AND DASHBOARD WARNING LIGHT FAILED TO OPERATOR CORRECTLY WHILE IN REVERSE OR IN MOTION, WITH AN ABNORMAL NOISE BEING HEARD. THE VEHICLE WAS TAKEN TO GERALD HONDA OF MATTESON (5505 AUTO CT, MATTESON, IL 60443) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE APPLE CAR PLAY SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338894July 12, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY AT 75 MPH THE SPEAKERS MADE A TERRIBLE POPPING EVEN THOUGHT THE AUDIO SYSTEM WAS OFF AND THEN ENTIRE DASH SCREEN WITH THE SPEEDOMETER WENT OUT AND REBOOTED SO I HAD NO IDEA WHAT SPEED I WAS GOING FOR 10 SECONDS. . WE HAD CRUISE CONTROL ON AND THE WHOLE SYSTEM WENT HAYWIRE. IT WAS BEYOND SCARY. THE CAR DOESN'T FEEL SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338731July 11, 2020
ELECTRICAL SYSTEM
ABOUT 30-40 MINUTES INTO DRIVING WHEN WE HIT A BUMP OR POTHOLE THE SPEEDOMETER AND INFOTAINMENT SCREEN FLICKERS SAYS TUNER LOST, THE AUDIO POPS SEVERELY LIKE SOMETHING HITTING THE WINDSHIELD. IT'S SCARY - LOOKS LIKE THE ELECTRICAL SYSTEM IS LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338782July 11, 2020
ELECTRICAL SYSTEM
IINFOTAINMENT SCREEN AND SPEEDOMETER GO OFF RANDOMLY. HONDA HAS NO FIX, AND HAS HAD PROBLEMS WITH THIS FOR YEARS. PICTURE 2 IS FROM 3/17/20. 5 IS FROM 4/14/20. 10 IS FROM 5/14/20. I HAVE 4 VIDEOS OF THIS IF YOU CAN GIVE ME A WAY TO SEND THEM. PROBLEMS STARTED 2 DAYS AFTER BUYING NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338545July 10, 2020
ELECTRICAL SYSTEM, POWER TRAIN
THE INFOTAINMENT WENT OUT AFTER LESS THAN 20 MILES AND 1 WEEK OF OWNING THE VEHICLE BRAND NEW. THERE IS NO BACKUP CAMERA NOW - WHICH IS MANDATROY, AND NO RADIO OR ANYTHING FROM THE DASH. THIS HAPPENED WHILE DRIVING ON LOCAL STREET AND THE SPEEDOMETER ALSO GOES IN AND OUT. THE VEHICLE IS UNSAFE TO DRIVE. TRIED LEAVING THE POSITIVE BATTERY UNHOOKED FOR A WHILE BUT IT DIDN'T FIX ANYTHING. SEEING THE OTHER COMPLAINS ABOUT THIS, THIS APPEARS TO BE A LEMON RIGHT FROM THE FACTORY AND HONDA IS MASS PRODUCING THEM, KNOWING THIS IS A DEFECT WITH NO FIX. THE DEALER NEEDS MY NEW CAR FOR 2 DAYS TO REWIRE THE WHOLE DASH AND THEY CLAIM IT WON'T FIX IT. THEY SAY THAT AFTER THAT DOESN'T WORK, A SPECIAL HONDA TECH GETS FLOWN IN TO TRY TO FIX IT, BUT THERE IS NO GUARANTEE THAT WILL WORK. JUST GREAT, MY NEW CAR IS JUNK AND I'M STUCK PAYING FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337181July 2, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IT STARTED WITH A POPPING SOUND COMING FROM SPEAKERS, THE INFO SCREEN WOULD THEN SHUT DOWN AND YOU WOULD BE UNABLE TO DETERMINE YOUR SPEED AND HAVE NO USE OF BACKUP CAMERA. AFTER THIS OCCURING 6 OR 8 TIMES (THE CAR HAS LESS THAN 2000 MILES) THE DISPLAY WILL NO LONGER EVEN COME ON. I HAVE LEFT WITH THE DEALER TODAY TO REPAIR. THIS PROBLEM OCCURED AT RANDOM TIMES, I WAS DRIVING EACH TIME RESULTING IN NO USE OF INSTRUMENTS FOR SPEED OF BACKUP CAMERA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337254July 2, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
1. CAR FLASHES BRAKE AND SOMETIMES BRAKES ON ITS OWN WHEN IT DETECTS AN OBJECT ALONG THE SIDE OF THE ROAD OR WHEN A CAR MAY BE APPROACHING IN THE OPPOSITE LANE OR IN A CENTER TURNING LANE. THIS HAS NEARLY CAUSED AN ACCIDENT ON TWO DIFFERENT OCCASIONS. EACH TIME THE LANE WE ARE IN IS CLEAR AND USUALLY DOESN'T EVEN HAVE A VEHICLE IN FRONT OF US. 2. WHEN IN CRUISE CONTROL THE ACC WILL DETECT A VEHICLE IN FRONT OF US GOING MAYBE 2 MHP SLOWER THAN OUR SET SPEED AND OUR CAR WILL ABRUPTLY SLOW DOWN TO ABOUT 10 MPH BELOW THE ACC SET POINT. THEN IT DETECTS THERE IS CLEAR DISTANCE TO THE VEHICLE IN FRONT AND WILL ABRUPTLY ACCELERATE TILL IT AGAIN DETECTS THE VEHICLE AND THEN REPEATS THE SAME ACTIONS - ABRUPT SLOWDOWN - ABRUPT ACCELERATION AND SO ON VS. A GRADUAL SLOWDOWN TO MATCH THE VEHICLE IN FRONT SPEED AND HOLDING STEADY AT THAT SPEED. I HAVE SET THE DISTANCE DETECTION TO EACH SETTING AND IT MAKES NO DIFFERENCE. 3. LANE KEEP ASSIST IS PLAIN DOWN DANGEROUS. TRIED TO MERGE ONTO A BUSY HIGHWAY WITH TURN SIGNAL ON AND THE LKA WOULD NOT LET US MERGE AND JERKED THE WHEEL BACK TO THE RIGHT AND THE VEHICLE ABRUPTLY HIT THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF US. NEARLY CAUSED TRAFFIC BEHIND TO REAR END US. 4. HANDS FREE CELL FEATURE IS NOT HANDS FREE IF CONNECTED TO APPLY CAR PLAY. THIS WAS NOT WHAT WE WERE LEAD TO BELIEVE AT THE TIME OF SALE. HONDA HAS SOME SERIOUS ISSUES WITH THE HONDA SENSING AND A RECALL IS A MUST AS THESE ISSUES WILL EVENTUALLY CAUSE AN ACCIDENT AND I HAVE TO ASSUME ALREADY HAVE. TO DATE THE CAR IS UNSAFE WITH THE SENSING ON AND IF I TURN IT OFF I RISK LIABILITY WITH MY INSURANCE AS THEY PROVIDE DISCOUNTS BECAUSE OF THE HONDA SENSING SAFETY FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331327June 28, 2020
UNKNOWN OR OTHER
WHEN YOU DRIVE THE CAR AFTER 2 OR 3 DAYS THERE IS CLICKING NOISE COMING FROM THE FRONT WHEN I TURN LEFT AND WHEN I HIT BREAKS AND WHEN THE VEHICLE IS SLOWING DOWN AND SOMETIMES IF I DRIVE STRAIGHT THE I HEARD THE NOISE. I CHECKED WITH DEALER BUT THEY COULDN'T FIND WHAT THE PROBLEM IS. SOMETIMES WHEN I SHIFT GEAR FROM PARKING TO DRIVE I HEARD NOISE. THE DEALER TOLD ME THAT IS BECAUSE YOU ARE NOT DRIVING EVERY DAY THAT MIGHT THE PROBLEM OF CLICKING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330321June 23, 2020
ELECTRICAL SYSTEM
SAME PROBLEM AS I AM SEEING ON THIS WEBSITE. WHILE DRIVING, CRACKING AND POPPING NOISE FROM THE SPEAKERS, THEN THE ENTERTAINMENT SCREEN SHUTS OFF AND THERE IS A NOTICE SAYING NO CONNECTION, ALSO, THE SCREENS WHERE THE SPEEDOMETER, AND MILEAGE INFO SHUTS OFF COMPLETELY BLACK, THEN RESETS ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329921June 21, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IT FIRST STARTED A COUPLE WEEKS BEFORE THIS WITH A CRACKLING IN THE SPEAKERS. THEN IT WOULDN'T PLAY ANYTHING PLUGGED INTO THE USB. THEN ON THE 20TH IT WOULDN'T PLAY THE RADIO. IT WOULD SAY RADIO UNAVAILABLE. THEN WHEN TRYING TO ACCESS THE RADIO, IT WOULD SAY NETWORK COMMUNICATION LOST AND EVERYTHING WOULD GO BLACK. NO SPEEDOMETER, NO GAUGES, NOTHING. IT WOULD THEN RESTART THE SYSTEM. THEN THE BLUETOOTH STOPPED WORKING. NOW IT JUST CONSTANTLY LOSES NETWORK COMMUNICATION, BLANKS OUT AND RESTARTS. IT DID IT ABOUT 8 TIMES IN MY 10 MINUTE DRIVE HOME. I GOT A VIDEO OF IT WHILE SOMEONE ELSE WAS DRIVING BUT IT WON'T LET ME UPLOAD IT. IT HAPPENS AT ALL SPEEDS, EVEN BEING STOPPED AT A LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329484June 17, 2020
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VEHICLE ENTERTAINMENT (RADIO) SYSTEM CRACKLES AND POPS THROUGH THE SPEAKERS CONNECTED TO IT. CONNECTED PHONE CALLS SOMETIMES DROPS OR YOUR VOICE IS UNABLE TO BE HEARD BY THE PERSON YOU ARE SPEAKING TO. SATELLITE RADIO SOUNDS THROUGH SYSTEM ALSO CRACKLE AND POP AND SOMETIMES FADE OUT. THESE THINGS HAVE HAPPENED WHILE THE VEHICLE IS IN MOTION AND HAVE HAPPENED WHILE STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328882June 15, 2020
ELECTRICAL SYSTEM
THERE IS A CRACKLING NOISE COMING OUT OF THE SPEAKERS THAT BEGINS ONCE THE CAR IS PUT INTO REVERSE OR DRIVE AND CONTINUES INTERMITTENTLY WHILE DRIVING. THE CRACKLING NOISE IS EXACERBATED WHEN MAKING TURNS. SOMETIMES THE RADIO LOSES CONNECTION, AFTER WHICH THE ENTIRE DASH HAS BLANKED OUT, LOSING ALL INFORMATION PERTAINING TO ODOMETER AND MORE IMPORTANTLY, SPEEDOMETER. THIS HAS OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHILE DRIVING IN A COMMUNITY. IT IS NOT ONLY A DISTRACTION WHILE DRIVING TO LOSE THIS INFORMATION, BUT ALSO A SAFETY THREAT TO NOT HAVE ANY INDICATION OF YOUR SPEED WHILE DRIVING THE VEHICLE. THE COMPONENT PART/SYSTEM OF CONCERN IS BELIEVED TO BE WIRING/ELECTRICAL. AFTER TAKING IT INTO RALPH SCHOMP HONDA TO HAVE IT DIAGNOSED TWICE, WE HAVE BEEN TOLD 'THIS ISSUE IS CURRENTLY UNDER INVESTIGATION AND CUSTOMER WILL BE CONTRACTED ONCE A FIX BECOMES AVAILABLE.' APPARENTLY, THEY ARE WAITING ON A TOOL TO COME IN FROM HONDA TO ALLOW THEM TO RESOLVE THE ISSUE. IN THE MEANTIME, WE ARE AWAITING RESOLUTION TO THIS ANNOYANCE THAT HAS WORSENED AND NOW BECOME A SAFELY HAZARD. AMERICAN HONDA IS UNREACHABLE BY PHONE (1-800-999-1009), AS THEY ARE CONTINUOUSLY EXPERIENCING 'TECHNICAL DIFFICULTIES' AND PROVIDE NO ALTERNATIVE PHONE NUMBERS OR ALTERNATIVE SUGGESTED METHOD OF COMMUNICATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328005June 9, 2020
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM TO THE COMMUNICATION HUB IS FAULTED. THE ENTIRE CONSOLE GOES OFF IN THE MIDDLE OF THE DRIVE INCLUDING THE SPEEDOMETER AND OTHER ASPECTS OF THE COMMUNICATION CONSOLE. AT TIMES IT REBOOTS IN FEW MINUTES AND OTHERS IT HAS STAYED BLANK FOR OVER 10 MINUTES AND ONCE IT WAS TOTALLY SHUT DOWN TILL I TOOK IT TO THE DEALERSHIP FOR REPAIR. THIS HAPPENS IN MOTION. THE DEALERSHIP HAS TO REPAIR FOR TWO DAYS WITH THE HELP OF THE HONDA FACTORY. NOW THE PROBLEM IS RESURFACING AGAIN SLOWLY AS IT DID THE FIRST TIME. FIRST IT WILL START REBOOTING WITHIN FEW MINUTES (HAPPENED FEW TIMES NOW), NOW IT IS TAKING FEW MINUTES TO REBOOT AND ANDROID AUTO IS TOTALLY DISCONNECTED NOW (SECOND STAGE AS PREVIOUSLY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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