Honda Pilot Complaints (2020)

493 consumer complaints on file.

#11526828June 13, 2023
ELECTRICAL SYSTEM
Audio problem and the screen dashboard doesn’t work no connection Bluetooth we stop on the road trying to turn off the car but when we started we have same problem … I have videos I can’t upload
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525568June 6, 2023
UNKNOWN OR OTHER
On multiple occasions the FOB randomly locks the car. Last time this happened on this past Friday it was hot outside and I had to frantically break out the window to get my baby out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525610June 6, 2023
UNKNOWN OR OTHER
Sunroof exploded without warning while driving on the highway at 75mph. The explosion was extremely loud and the scare could have caused me to cause an accident with other cars nearby. I had two little children with me in the car. Vehicle has been sitting at the dealership, with not ETA of part due to backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525197June 3, 2023
ELECTRICAL SYSTEM
We had the recall repair done for the crackling speakers issue but it started again and is worse. The crackling sounds like rocks hitting the windshield and scares the heck out of everyone in the vehicle. Now when it does this we also get a network failure notice on the infotainment screen and then the infotainment system shuts down. Sure wouldn't expect these issues with a $50 K dollar vehicle barely over 3 years old with only 24 K miles on it. This has happened 4 times since it started again. That's 4 times in the past 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524185May 28, 2023
UNKNOWN OR OTHER
There is a crackling/popping noise coming through the speakers and then a sudden loud noise and the audio system will shut off. The warning sounds from the safety features also stop working when the loud noise happens. The noise is quite shocking when you are driving. The audio system has to be restarted to work again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523432May 23, 2023
UNKNOWN OR OTHER
I brought the vehicle in on March 23, 2023, the side view mirror has seemed to shake for some time, we were told we just needed a new mirror and at $400, decided to not immediately repair, approximately 2 weeks later I went to the car wash and the sideview mirror came out and smashed against my window. I am told my vehicle is not part of the recall, but I had mentioned the mirror seeming to be not secure in the past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522435May 17, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on a highway, my sunroof exploded. There were no other vehicles near me and nothing hit the vehicle or sunroof. Shards of glass came loose from the vehicle thankfully my sunshade was closed, or the glass would have entered the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522216May 16, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
There is an active safety recall for the passenger side view mirrors due to risk of mirrors detaching. I brought my vehicle in to have the recall addressed and the mirror replaced and the mirror that it was replaced with is defective. The images are warped as if you are looking in a fun mirror. It is very dizzying/distracting and I am concerned that is it an extreme safety hazard while driving. The service manager at Honda had told me that he has had multiple customers complain about the replacement mirrors and he is being told by Honda there is nothing that can be done about it. I am extremely concerned about the safety of myself and my small children while driving this vehicle with this faulty mirror. I have attached images that show the distortion of the mirror in still images however, it is MUCH worse while the vehicle is in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521372May 10, 2023
UNKNOWN OR OTHER
From the time we purchased the vehicle, the radio suffered from popping and crackling in the speaker. It was repaired but the problem persisted. Starting this year, the center console that controls the radio as well the back up camera will shut down with the following failure "Network Communication Lost, MOST Net Off". This results in unexpected use of our rear back up camera as well as the additional features the center console provides. In total, Honda has attempted to repair this vehicle 4 times and have not been successful. My concern is if the rear camera fails as I am backing out of a parking spot, I do fear in that moment I could hit another vehicle or pedestrian.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516830April 13, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power while depressing the accelerator pedal. The check engine warning light was illuminated with a faint smell of a gasoline odor. The vehicle was taken to a dealer where it was diagnosed that the fuel injectors and joint pipe needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The contact believed that the vehicle was included in an unknown recall. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516353April 10, 2023
UNKNOWN OR OTHER
Purchased the vehicle in Salisbury, MD, now live in Hagerstown, MD. Between the dealer purchased from (Pohanka Honda) and the dealer where we live (Hagerstown Honda) I can not get the recall corrected. One dealer tells me to call the other then the other dealer tells me to call the first dealer. I’ve tried and tried to get this resolved with no satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515315April 3, 2023
POWER TRAIN
When driving on ice conditions coating to a stop, my newly perchased used vehicle jerked, transmission stuck on downshifts, so bad it started the vehicle into a slide until antilock breaks engaged while iwasnt breaking. Sometimes the transmission pushes on downshifts on dry ground while breaking. Took it to dealer and they said all normal. This could have caused an accident if other vehicles were nearby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514674March 30, 2023
ELECTRICAL SYSTEM
Electrical components for navigation, hand free devices, back Up camera & radio have an advisory from HONDA. Can has been into dealership multiple times claiming to be “fixed” but when delivered it is not. Wiring harness for radio is on back order for 5+ months, but dealership is unsure if this will correct the problem. Another concern is that 60,000 warranty is within 10,000 miles of expiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511679March 13, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral. Hazard lights did not work either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511125March 10, 2023
ENGINE, UNKNOWN OR OTHER
My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. in these cases, I’m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I’m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it’s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507003February 13, 2023
ENGINE, UNKNOWN OR OTHER
My 2020 Honda Pilot Touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I’d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, Carlos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507079February 13, 2023
ENGINE
We parked the vehicle in a hospital parking structure in order to meet an appointment at the hospital. We were in the hospital for about an hour or so when we headed back to the vehicle in the parking garage. We were stopped from getting there because of police and fire trucks. Then we got a call from the local police on our cell phone, telling us that our vehicle was on fire. We couldn't get into the parking structure because no one was allowed, but we did get to talk to the police and some fire personnel. Apparently, the parking structure had its own sprinkler system which was able to keep the fire under control until fire trucks and personnel arrived. The vehicle was a total loss, as per the insurance appraiser and our insurance company.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11505944February 7, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505621February 5, 2023
ELECTRICAL SYSTEM
I pulled into my garage to turn off my 2020 Honda Pilot. I put my car in Park and set the Parking Break. I pushed the On/Off button of my car to turn off the ignition. The car failed to turn off. The electrical systems (radio, heating/AC displays) inside the vehicle turned off, but the engine continued to run. The error message "auto engine idle stop system problem" flashed on the dash. I tried multiple attempts to turn my car off. As I write this my car is sitting outside on my driveway, with the hopes my car will turn off. I have had previous issues with the auto on/off capability of my vehicle, to where the car would auto turn off and fail to turn back on. To combat this issue I always disabled the auto on/off capability of the vehicle. This car has had issue after issue from when I purchased the vehicle in August of 2020. My car has been at the dealership many times for different electrical issues. This car has been anything but reliable. This is a safety problem, due to not being able to turn off a running vehicle. This vehicle has not been inspected for this issue, but has been inspected my the dealership for previous electrical issues. There were no warning lamps, messages or other symptoms prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505699February 5, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Events happened about 5 times in 3weeks , car will flash brake , brake brake and steering wheel will shake for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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