Honda Pilot Complaints (2011)

293 consumer complaints on file.

#10701736March 25, 2015
SERVICE BRAKES
I HAD THE FRONT ARM BUSHING REPLACED AND I UNDERSTOOD THERE WAS A BULLETIN. I NOW HAVE TO HAVE THE BUSHING REPLACED AGAIN. I FEEL THE ISSUE HAS NOT BEEN ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694034March 13, 2015
SERVICE BRAKES
WHEN BRAKES WERE APPLIED, BRAKE PRESSURE DID NOT ENGAGE. HAD TO PUMP BRAKES TO GET THEM TO WORK. THE PROBLEM BECAME MORE FREQUENT. EVENTUALLY DISCOVERED PREMATURE FAILURE OF THE BRAKE MASTER CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681967February 8, 2015
SERVICE BRAKES
HAVING HAD THE FRONT BRAKE ROTORS REPLACED TWICE (APRIL 2012 & JUNE 2012) AND REPLACED FRONT TIRES AFTER FIRST ROTORS, VEHICLE CONTINUES TO SHAKE ON DOWNHILL, SUPPOSEDLY CAUSING FRONT WHEELS TO HEAT UP. LOCAL VAIL SERVICE TECHNICIAN THINKS UNDERLYING HONDA ISSUE HOWEVER AFTER TAKING TO HONDA DEALERSHIP, THEY DID NOT SEE ANY PROBLEMS AND SUGGESTED THAT WE DIDN'T KNOW HOW TO DRIVE ON MOUNTAINOUS ROADS. SERIOUSLY?! THIS IS A MAJOR ISSUE WITH THE MODEL & YEAR OF VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681968February 8, 2015
STEERING
BACK TO THE HONDA DEALERSHIP FOR REPAIRS. THERE IS A POP OR CLICKING SOUND FROM THE STEERING WELL WITH LEFT TURNS. TECHNICIAN VERIFIED NOISE AND FELT A CLUNKING NOISE WITH TURNS LEFT - COST TO RUN FURTHER DIAGNOSTIC TESTING WAS UPWARDS OF $500. DECIDED TO WAIT ON REPAIR SINCE DEALER SAID SAFETY WAS NOT AN ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681966February 8, 2015
WHEELS
TIRES WEARING ODD DOWN THE MIDDLE OF THE TREAD, NO TRACTION ON WET ROADS IN RAIN. TWO FRONT TIRES REPLACED AND FRONT ALIGNMENT. SHOULD NOT HAVE TO PURCHASE NEW TIRES WITH LESS THAN 3,000 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681969February 8, 2015
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
RATHER THAN TAKE VEHICLE BACK TO DEALERSHIP, DECIDED TO TRY LOCAL SHOP INSTEAD. CLICKING & POPPING NOISE CONTINUE IN STEERING WHEN TURNING LEFT. SOUND GETTING WORSE AND CAN NOW HEAR IN A PARKING LOT WHEREAS BEFORE, WAS JUST TURNING ON ROADS. WAS TOLD BY LOCAL TECHNICIAN THAT SOUND COMING FROM INSIDE THE STEERING SHAFT AND WOULD COST UPWARDS OF $500 TO REPAIR. BLOWER MOTOR NEEDS REPLACING, PURCHASED NEW BATTERY, AND ALSO TOLD RIGHT FRONT CV AXLE LEAKING OIL, ANOTHER $400 TO REPLACE. SURPRISE SURPRISE, WAS TOLD AGAIN (THIRD TIME NOW HAVING OWNED THIS VEHICLE FOR JUST 4 YEARS) THAT THE FRONT ROTORS ARE WARPED AND THE FRONT BRAKE PADS DOWN TO 50%. TOTAL COST TO REPLACE AGAIN IS UPWARDS OF $600 PLUS LABOR. SERIOUSLY?! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680872February 3, 2015
VISIBILITY/WIPER
TL*THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE SUN ROOF WINDOW SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679632January 29, 2015
STEERING
WE NEED A RECALL. SOME ONE PAY ATTENTION AND CARE ABOUT THIS BEFORE LIVES ARE LOST. STEERING VIBRATES VIOLENTLY AND SHAKES WHEN COMING TO A STOP. ALSO TURNING LEFT OR RIGHT RESULTS IN A POP/CLICK SOUND AND YOU CAN FEEL IN THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678952January 26, 2015
SEATS
AFTER PURCHASING MY 2011 HONDA PILOT TOURING I QUICKLY CAME TO REALIZE HOW UNCOMFORTABLE THE SEATS ARE. MY BOYFRIEND FIRST NOTICED THIS ON AN HOUR TRIP AND THEN THAT IS WHEN I PUT TWO AND TWO TOGETHER AND REALIZED THAT IS WHAT HAS BEEN CAUSING MY HIP, LEG AND BACK PAIN. I'M NOT SURE WHAT IT IS ABOUT THE SEATS, BUT THEY ARE MISERABLE. OUR FEET GO NUMB, LEGS ACHE AND HIPS PRACTICALLY KILL US. AFTER A WEEKEND TRIP 5 HOURS AWAY WE ARE BOTH DEALING WITH PAIN. IT IS ENOUGH THAT I AM CONSIDERING SELLING THE SUV. I LOVE THE PILOT OTHER THAN THE SEATS. I'M TELLING YOU, THEY ARE MISERABLE. IT'S AWFUL BECAUSE I WANT TO KEEP THE VEHICLE. WOULD LOVE IF HONDA WOULD ADDRESS THIS ISSUE, BUT I'VE SEEN THAT THIS IS A COMMON PROBLEM WITH SEVERAL MODELS AND THEY HAVEN'T DONE ANYTHING. WITH AS MUCH AS WE SPEND ON A HONDA, AND AS MUCH AS THEY MAKE, YOU WOULD THINK THEY WOULD HELP US OUT. IT'S MISERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671698January 11, 2015
AIR BAGS
COMING OUT OF A 30MPH ZONE INTO A 55MPH ZONE -- I HAD ACCELERATED TO ABOUT 45MPG WHEN I HIT AN ICY SECTION OF A THE ROAD. I LOST CONTROL OF OUR HONDA PILOT ON A GRADUAL TURN IN THE ROAD. THE PILOT TURNED SIDEWAYS. I QUICKLY TRIED TO REGAIN CONTROL AS THE VEHICLE POSITIONED ITSELF FORWARD, BUT HEADED FOR THE DITCH. STILL OUT OF CONTROL, A UTILITY POLE WAS UNAVOIDABLE. I HIT THE POLE HEAD ON AT A 45 MPH SPEED. THE VEHICLE SNAPPED THE UTILITY POLE IN HALF AND THE VEHICLE CAME TO A STOP AFTER 20 FEET. NEITHER AIRBAG DEPLOYED FOR ME OR MY PASSENGER. THERE IS EXTENSIVE FRONT END DAMAGE. THE VEHICLE COULD NOT HAVE HIT THE UTILITY POLE ANY MORE DEAD CENTER ON. AND YET, AT 45 MPH AND DRIVING THROUGH A UTILITY POLE, THE AIR BAGS DID NOT DEPLOY. WE WALKED AWAY FROM THE ACCIDENT. BUT, AT WHAT SPEED AND HOW MUCH MORE HEAD ON COULD WE HAVE GOTTEN FOR THE AIR BAGS TO DEPLOY? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660968November 25, 2014
SERVICE BRAKES
I HAVE A 2009 HONDA PILOT TOURING. I BOUGHT THIS VEHICLE AS A HONDA CERTIFIED PRE-OWNED ON 03/17/2011. THE VEHICLE MILEAGE WAS 33194 MILES AND CURRENT MILEAGE IS 92000. WE LIVE IN MADISON, WI. DURING 2013-14 WINTER SESSIONS THERE WERE MANY DAYS THE WEATHER WAS VERY COLD HERE. ONE DAY WHEN THE WEATHER WAS VERY COLD (PROBABLY -10 F), I TOOK THE CAR FROM MY OFFICE PARKING LOT. THE CAR WAS PARKED FOR LITTLE OVER 8HOURS. AS SOON AS, I CAME OUT OF THE PARKING LOT, I NEED TO TAKE LEFT. WHEN I TRIED TO APPLY BRAKE TO STOP, THE BRAKE WAS NOT ENGAGING. I WAS NOT ABLE TO PRESS THE BRAKE. AFTER COUPLE OF BLOCKS, I WILL COME TO A T JUNCTION AND I NEED TO TAKE LEFT ON THAT. THE CROSS TRAFFIC DOES NOT STOP AT THE JUNCTION. THE CAR WASN'T STOPPING AND I TOOK A HARD RIGHT TURN. AGAIN I TOOK A HARD RIGHT TURN IN 100-200 FEET. THE BRAKES WERE NOT ENGAGING AT ALL. AFTER SO MANY TIMES OF PRESSING HARD, FINALLY I WAS ABLE TO APPLY BRAKE AND STOP THE CAR. IT WAS A SCARY MOMENT THINKING THAT THE CAR IS GOING TO CRASH SOMEWHERE. I CALLED MY HONDA TECHNICIAN AND HE MENTIONED THAT IT COULD BE BECAUSE OF COLD WEATHER AND I SHOULD CALL HIM AGAIN IF THE PROBLEM RETURNS. THERE WERE A FEW TIMES, I FACED THE SAME PROBLEM. I WAS ABLE TO ENGAGE THE BRAKES AFTER A FEW MINUTES EACH TIME. I TOOK TO THE HONDA SERVICE CENTER IN FEB 2014 (OR AROUND THAT TIME). THE TECHNICIAN CHECKED AND TOLD ME THAT THEY WILL CALL HONDA TO FIND OUT ABOUT THIS SINCE ANOTHER HONDA VEHICLE (NOT PILOT) REPORTED SIMILAR ISSUE. WHEN I WENT TO TAKE BACK THE CAR, I WAS TOLD THAT THERE IS NO FIX TO THIS ISSUE. THE WORKAROUND IS TO RUN THE CAR FOR A WHILE BEFORE I DRIVE. SOMETIMES WE FORGET AND THE PROBLEM IS COMING REPEATEDLY EVEN WHEN THE TEMPERATURE IS IN SINGLE DIGIT. I FACED THE PROBLEM JUST A FEW DAYS BACK TOO. I AM NOT SURE WHETHER ANYONE ELSE USING HONDA VEHICLE REPORTED ABOUT THIS PROBLEM. PLEASE CONTACT ME FOR MORE INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660746November 24, 2014
STEERING, SERVICE BRAKES
I BEGAN TO ACCELERATE FROM A STOP SIGN AND MY STEERING WHEEL STARTED TO SHAKE. IN AN EFFORT TO GAIN CONTROL OF THE VEHICLE, I PUSHED THE BRAKES. THE PROBLEM WAS, MY BRAKES WERE NOT RESPONDING TO ANY INPUTS. I HAD TO DRIVE MY VEHICLE IN A DITCH IN ORDER TO COME TO A COMPLETE STOP. LUCKILY, I WAS ONLY GOING 30MPH WHEN THIS OCCURRED. THIS IS A VERY DANGEROUS AND LIFE THREATENING SITUATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660443November 24, 2014
ENGINE
I PURCHASED A 2011 HONDA PILOT IN OCTOBER 2014. FROM THE FIRST DAY OF DRIVING IT, I NOTICED A VIBRATION COMING FROM THE DRIVE TRAIN/ENGINE/TRANSMISSION WHEN THE ENGINE WAS SWITCHING INTO "ECO" MODE. THE VIBRATION CAN BE FELT THROUGH THE STEERING WHEEL, GAS PEDAL, AND FLOOR BOARD. IT BECOMES WORSE WHEN CRUISING AT A LOW RPM, OR WHEN CLIMBING A HILL (NO MATTER HOW STEEP THE HILL IS) WHEN THE ECO MODE IS ENGAGED. THE VIBRATION ONLY STOPS WHEN THE CAR IS REQUIRED TO INCREASE THE RPM, EITHER FROM MANUALLY DEPRESSING THE GAS PEDAL, OR THE COMPUTER DECIDING IT NEEDS MORE POWER. THE VEHICLE DOES NOT EXPERIENCE THIS VIBRATION UNTIL THE ENGINE WARMS UP AND THE ECO MODE ENGAGES. WHEN THE ENGINE IS COLD, THE ECO MODE DOES NOT KICK IN, AND THERE IS NO VIBRATION. THE PROBLEM SEEMS TO BE GETTING WORSE. VEHICLE CONSTANTLY VIBRATES/SHUDDERS AS ENGINE RUN IN ECO MODE AND AS VCM KICKS IN/OUT OR IS IN USE. I SEE HUNDREDS OF SAME COMPLAINT ON HONDA MESSAGE BOARDS AND ALL HAVE GOTTEN THE SAME RESPONSE FROM HONDA. THEY INDICATE IT IS NORMAL OPERATION AND NOTHING THEY CAN DO. ANYONE THAT'S DRIVEN A VEHICLE FOR MORE THAN A FEW HOURS CAN TELL YOU IT'S NOT NORMAL FOR A VEHICLE TO VIBRATE LIKE THAT. IN MY DRIVING, I FIND IT TO BE NOT ONLY ANNOYING, BUT VERY DISTRACTING AS I'M CONSTANTLY TRYING TO CHANGE SPEEDS/RPM, ETC. TO MAKE THE VIBRATIONS GO AWAY. THIS CONSTANT DISTRACTION IS A SAFETY CONCERN. I IMPLORE YOU TO GET HONDA TO OWN THE SITUATION AND FIND A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658746November 17, 2014
ENGINE, POWER TRAIN
THE TRANSMISSION IN THE VEHICLE IS SHUDDERING OR SHIFTING ABNORMALLY WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655318November 16, 2014
SERVICE BRAKES
THE BRAKES DIDN'T FUNCTION PROPERLY WHICH CAUSED ME TO STRIKE A TREE WITH MY FAMILY IN THE CAR. I WAS TRAVELING AT APPROXIMATELY 45 MILES PER HOUR WHEN ANOTHER VEHICLE HIT THE FRONT PASSENGER SIDE QUARTER PANEL AND IT SENT US ON PART OF A GRAVEL ROAD AND THEN OFF THE ROAD. I ENGAGED THE BRAKES UPON IMPACT AND HAD PLENTY OF TIME TO STOP BEFORE HEADING INTO TREES. THE VEHICLE DID SLOW, BUT NOT ENOUGH TO AVOID HITTING A TREE AT APPROXIMATELY 25-35 MPH, WHICH TOTALED THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10654749November 13, 2014
ELECTRICAL SYSTEM
DRIVER DOOR LOCK ACTUATOR FAILED CAUSING MULTIPLE DOORS TO STAY LOCKED OR UNLOCKED INCLUDING THE REAR DOOR AND COULD POTENTIALLY CAUSE PERSONS TO BE TRAPPED INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640993October 14, 2014
VEHICLE SPEED CONTROL
2011 HONDA PILOT. CONSUMER WRITES TO EXPRESS DISSATISFACTION WITH THE SERVICE AND RESOLUTION OF SUDDEN ACCELERATION PROBLEM THAT SHE EXPERIENCED. *TGW THE CONSUMER EXPERIENCED SUDDEN ACCELERATION, ON THREE SEPARATE OCCASIONS, WHILE THE BRAKE WAS BEING APPLIED. WHEN THE INCIDENT HAPPENED IN A PARKING LOT, THE VEHICLE JUMPED THE PARKING BUMPER AND STRUCK A COLUMN IN FRONT OF THE STORE. AFTER EACH OCCURRENCE, THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND EACH TIME, SHE WAS INFORMED THERE WAS NOTHING WRONG. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10630111September 2, 2014
SEATS
I AM COMPLAINING OF THE HORRIBLE HEAD RESTRAINTS THAT PUSH MY HEAD AND NECK FORWARD. I HAVE VERY GOOD POSTURE AND AM ONLY COMFORTABLE SEATING UP STRAIGHT. I JUST PURCHASED THIS CAR USED TO REPLACE MY BELOVED JEEP GRAND CHEROKEE. I HAVE OWNED TWO CHEROKEES BUT DID NOT BUY A NEW ONE BECAUSE OF , THE REDUCED WINDOWS, POOR VISIBILITY AND HORRIBLE FORWARD TILTING HEAD RESTRAINTS, THE CHEROKEE IS LIKE BEING IN A COFFIN SO I HAD TO LOOK AT ANOTHER MANUFACTURER. OVER ALL THE PILOT IS A GOOD OPTION WITH MUCH BIGGER WINDOWS AND VISIBILITY BUT THE HEAD RESTRAINTS ARE ALSO TERRIBLE. I CAN NOT REST MY BACK ON THE BACK OF THE SEAT IN A FAIRLY UPRIGHT POSITION WITHOUT MY HEAD PUSHED FORWARD BY THE HEAD RESTRAINT. I TRIED BUT ENDED UP WITH A HEAD ACHE EVERY TIME I DROVE THE CAR. WHAT IS THE CAR INDUSTRY THINKING? DO PEOPLE SIT IN THESE CARS/SUV'S? I KNOW MANY THAT SAY JUST RECLINE YOUR SEAT. WHAT THE HELL HELP IS THAT? I DON'T LIKE TO BE RECLINED OR AM I COMFORTABLE RECLINED PLUS DOES THAT NOT DEFEAT THE POINT OF A HEAD RESTRAINT? A PERSON SHOULD BE ABLE TO SIT IN THEIR CAR AND HAVE THEIR SEAT SUPPORT THEIR BODY WHILE ALSO ALIGNING THE HEAD RESTRAINT TO SUPPORT THEIR HEAD FROM INJURY ON IMPACT. THE CAR MANUFACTURERS NEED TO GET THEIR HEADS IN THE GAME AND MAKE THE CARS SAFE BUT COMFORTABLE WITHOUT HAVING TO RECLINE YOUR SEAT AS IF YOU ARE IN A LAZYBOY CHAIR. THIS IS INFURIATING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10626892August 20, 2014
SERVICE BRAKES
THE REAR BRAKE WEAR INDICATOR BEGAN EMITTING A CHIRP UPON BRAKING AT ABOUT 46000 MILES. RECENTLY THE BRAKES BEGAN "GROWLING" WHEN APPLIED AT VARIOUS SPEEDS. THE MPG APPROXIMATELY 3 MPG OVER THAT TIME PERIOD. THE DEALER REPORTED THAT THE REAR BRAKES WERE METAL ON METAL AND THAT THE FRONT BRAKES HAD 20% REMAINING ON SOME PART AND 40% ON OTHERS. HE ATTRIBUTED THE PREMATURE AND UNEVEN WEAR TO RUST. HE DID NOT MENTION ANY ROTOR PROBLEMS BUT MY RESEARCH INDICATES THERE IS A ROTOR PROBLEM THAT HONDA IS NOT ADDRESSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626149August 18, 2014
STEERING, SUSPENSION
TOOK THE CAR TO THE DEALER FOR CLICKING NOISE WHEN MAKING SLOW TURNS, SUCH AS PULLING INTO A PARKING SPACE. FOUND 2 COMPLIANCE BUSHINGS ARE BROKEN AND LEAKING. APPROX 650 DOLLAR REPAIR. DEALER KNEW IT WAS AN ISSUE AND CONSIDERS IT NORMAL WEAR AND TEAR FOR A 3 YEAR OLD CAR. NOT COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot