Honda Pilot Complaints (2003)

720 consumer complaints on file.

#10706483April 19, 2015
STRUCTURE:BODY, ENGINE, POWER TRAIN
OWNER DRIVER WAS STOPPED ON RED LIGHT ALONG WITH 20 OTHER CARS , THE DRIVER WAS LAST IN THE LANE AND OTHER DRIVER DID NOT APPLIED BRAKES, THIS VEHICLE WAS BANGED FROM THE BACK. BODY DAMAGE WAS REPAIRED BY WESTMINSTER HONDA IN COSTA MESA . CALIFORNIA, BODY REPAIR COST OF $ 3,500 WAS PAID BY INSURANCE COMPANY OF THE PERSON WHO WAS AT FAULT, THE AUTO TRANSMISSION REPLACEMENT COST OF $ 6,500 WAS RECOVERED FROM THE ME WHO WAS NOT AT FAULT. THE QUESTION IS AT THAT TIME THE AIR BAG WAS NOT DEPLOYED BECAUSE OF FAULT? AFTER THAT I GOT RECALL NOTICE FROM AMERICAN HONDA FOR TWO AIR BAGS DRIVER SIDE AND PASSENGER SIDE, THE NOTICE CAME IN THE MONTH OF JANUARY 2015, FIRST THEY DELAYED THE REPAIR TASK BY MAKING AN EXCUSE THAT THEY ARE VERY BUSY AND FIRST APPOINTMENT IS AVAILABLE ON FEBRUARY 28 TH AT AUTO NATION HONDA IN GILBERT AZ THEN I GOT AN E MAIL AND A CALL FROM DEALER THAT THE PARTS ARE ON BACK ORDER, AND THEY WOULD NOT KNOW WHEN PART WILL BE AVAILABLE. AFTER THAT I CALLED AMERICAN HONDA, THEY HAVE INTERVENED AND ASSURED ME THAT AUTO NATION HONDA WILL CALL ME TO SCHEDULE APPOINTMENT AGAIN. THEN I GAVE 4 - 5 CALLS TO AUTO NATION HONDA, TILL TODAY AS OF APRIL 19TH THIS REPAIR IS NOT FIXED EVEN THOUGH ALL PARTIES KNOW THAT THIS IS CRITICAL TO THE LIFE OF DRIVERS AND PASSENGERS IN THIS VEHICLE. NOW I AM IN ROUND ROCK TEXAS, SO I WILL NEED TO SEE NEW DEALER WILL SOMEBODY CONTROL THESE AUTO COMPANIES AND DEALER FOR COMPLIANCE? THANKS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10706039April 16, 2015
AIR BAGS
A RECALL NOTICE CAME IN JANUARY 2015. I CALLED MY LOCAL DEALER FOR A REPAIR. HE TOOK MY INFORMATION AND SAID THE PARTS SHOULD ARRIVE APRIL 1ST 2015. I CALLED TODAY (4/16/15) AND NOW THE SERVICE DEPARTMENT SAID HONDA PUSHED BACK THE DATE TO JUNE 1ST 2015 FOR. IT IS WELL OVER 60 DAYS FROM THE TIME OF NOTICE. HOW MUCH LONGER SHOULD I HAVE TO WAIT FOR HONDA TO TAKE RESPONSIBILITY FOR THEIR PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706123April 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705903April 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705965April 15, 2015
AIR BAGS
MADE CONTACT WITH CLAWSON HONDA OF FRESNO, CA FOR THE RECALL OF AIRBAGS. APPOINTMENT TO DROP THE VEHICLE OFF ON 2/3/15 AND WORK WAS TO BE DONE WITHIN TWO DAYS. ON 2/6/15, THE RENTAL CAR WAS STARTING TO EAT AT OUR BUDGET AND THE AIRBAGS WERE NEVER RECEIVED OR INSTALLED. CAR WAS RETRIEVED WITH NO WORK DONE. A SECOND RECALL NOTICE WAS RECEIVED THE WEEK OF 4/6/15 IN THE MAIL. MADE CONTACT BY E-MAIL WITH CLAWSON HONDA. I WAS TOLD THEY WOULD CHECK INTO IT AND GET BACK WITH ME. IS THIS SAFETY RECALL NOT IMPORTANT, THAT IT HAS TAKEN OVER THREE MONTHS AND NO PARTS HAVE BEEN RECEIVED YET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705535April 14, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER STATED THAT THEY ONLY HAD ONE PART TO DO THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705417April 13, 2015
AIR BAGS
AIR BAG RECALL NOTICE. TOOK TO HONDA DEALER "MEL RAPTON HONDA SACRAMENTO CA. 95821-5104", IN JANUARY 2015 FOR REPLACEMENT. WAS TOLD NECESSARY PARTS WERE ON BACKORDER AND THEY WOULD CONTACT ME WHEN AVAILABLE. NEVER CONTACTED. RECEIVED SECOND NOTICE OF RECALL APRIL 2015. CALLED DEALER AND WAS INFORMED PARTS STILL ON BACKORDER. IN THE MEANTIME IT APPEARS I AM IN DANGER FROM DEFECTIVE AIRBAGS. HONDA APPEARS IN NO HURRY TO KEEP ME FROM DYING FROM THE DEFECTIVE AIRBAGS. IS THAT HOW WE ARE PROTECTED BY THE NHTSA? . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704967April 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS) WERE RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704473April 8, 2015
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAG, EXTERIOR LIGHTING, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704161April 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) AND STATED THAT THE PART WAS AVAILABLE FOR THE DRIVER SIDE AIR BAG, BUT NOT AVAILABLE FOR THE PASSENGER SIDE AIR BAG VIA NHTSA CAMPAIGN NUMBER: 14V349000 (AIR BAGS). THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR THE PASSENGER SIDE AIR BAG. THE CONTACT WAS UNABLE TO DETERMINE WHEN BOTH RECALL REPAIRS WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703478April 3, 2015
AIR BAGS
I RECEIVED TWO RECALL NOTICES RELATING TO AIRBAGS IN JANUARY AND CONTACTED MY DEALER IMMEDIATELY. I AM STILL WAITING FOR HONDA TO PROVIDE AIRBAGS FOR THE DRIVER & PASSENGER SIDES. THE DEALER HAS BEEN TOLD THEY ARE "ON BACKORDER" - I HAVE VERIFIED THIS INFORMATION WITH OTHER DEALERS. HONDA NEEDS TO MAKE THESE REPLACEMENTS A PRIORITY IT HAS BEEN 4 MONTHS AND THEY WON'T PROVIDE THE REPLACEMENTS IN THE MEANTIME WE ARE AT RISK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703658April 1, 2015
AIR BAGS
LETTER FROM SENATOR TOOMEY ON BEHALF OF CONSTITUENT RE 2003 HONDA PILOT RECALL (ATTN: AUBREY YANZITO). *SMD THE DEALER INFORMED THE CONSUMER, ALL OF THE PARTS FOR THE AIR BAG RECALL, HAD NOT ARRIVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702714March 30, 2015
AIR BAGS
I RECEIVED A RECALL LETTER FROM AMERICAN HONDA MOTOR CO. BACK IN JANUARY OF THIS YEAR. THE LETTER STATED THAT MY CAR WAS BEING RECALLED FOR FAULTY AIR BAGS. CONTACTED THE CLOSEST DEALER SHIP AS INSTRUCTED IN THE LETTER; WAS TOLD AT THAT TIME IT WOULD TAKE TWO WEEKS TO GET THE PARTS IN. WHEN I CONTACTED THE DEALERSHIP AFTER THE TWO WEEK WAIT, I WAS INFORMED THAT THE PARTS WHERE ON BACK ORDER AND I WOULD HAVE TO WAIT MY TURN. CONTACTED AMERICAN HONDA OVER THIS AND WAS TOLD THAT PARTS COULD BE RE-ROUTED TO SOLVE MY PROBLEM. WAS CONTACTED BY AMERICAN HONDA AND WAS TOLD PARTS WHERE ON BACK ORDER, AND THAT THEY SHOULD ONLY TAKE ANOTHER FEW WEEKS. ITS NOW THE END OF MARCH, THE BEGINNING OF APRIL, AND I'M STILL WAITING FOR SAID PARTS THAT WHERE ONLY SUPPOSE TO TAKE 2 WEEKS TO RECEIVE. EVERY TIME I CONTACT THE DEALERSHIP OR AMERICAN HONDA ALL I'M GETTING IS THE SAME OLD DANCE AROUND ABOUT PARTS, AND SEVERAL TIMES THE PEOPLE HAVE BEEN RUDE TELLING ME TO JUST WAIT. HONDA CASE # N032015-02-1300761
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702156March 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701974March 26, 2015
AIR BAGS
CONTACTED SCOTT ROBINSON SERVICE CENTER - TORRANCE ,CA. ON FEB 03 ,2015 FOR REPLACEMENT OF RECALLED AIRBAGS..WAS TOLD THAT THEY WERE OUT OF STOCK AND WOULD CALL ME. WHEN AVAILABLE. AFTER SIX WEEKS OF NO CONTACT WITH SERVICE CENTER I CALLED THEM. WAS TOLD THAT THEY ONLY HAD PASSENGER SIDE AIR BAG IN STOCK AND WOULD HAVE TO BACK ORDER DRIVERS SIDE AIRBAG..I OPTED TO HAVE THEM INSTALL THE PASSENGER SIDE AND NOW WAITING TO HEAR ON THE DRIVER SIDE AIR BAG. IN ONE WEEK IT WILL BE 60 DAYS THAT I HAVE BEEN WAITING FOR THE COMPLETION OF THE RECALLED AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701380March 24, 2015
AIR BAGS
RECEIVED RECALL NOTICES FOR BOTH PASSENGER AND DRIVER-SIDE AIRBAGS, NHTSA RECALLS 14V-349 AND 14V-351. 14V-349 ADVISES AVOIDING HAVING A PASSENGER SIT IN THE FRONT SEAT FOR SAFETY REASONS. CONTACTED DEALERSHIP IN EARLY FEBRUARY ABOUT PERFORMING SERVICE, THEY ORDERED PARTS. HONDA HAS NOT PROVIDED DEALERSHIP WITH PARTS TO MAKE THE REPAIR, AND IT IS NOW APPROACHING 60 DAYS SINCE ORDER WAS PUT IN. I SEE MANY SIMILAR COMPLAINTS ON NHTSA WEBSITE. HONDA IS NOW BREAKING THE LAW WITH REGARD TO THESE AIRBAG RECALLS BY NOT PROVIDING THE PARTS TO MAKE THE REPAIRS WITHIN 60 DAYS, AND WE ARE ALL LEFT TO DRIVE UNSAFE VEHICLES IN THE MEAN-TIME. AIRBAGS ARE SUPPOSED TO SAVE LIVES, NOT END THEM! NHTSA MUST DO SOMETHING ABOUT THIS! STIFFER PENALTIES ARE APPARENTLY THE ONLY WAY HONDA IS GOING TO COMPLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701508March 24, 2015
AIR BAGS
RECEIVED A NATIONAL RECALL LETTER FOR AIRBAGS. CALLED BILL PEARCE HONDA AND WAS TOLD I HAVE TO WAIT FOUR MONTHS FOR THE PART BECAUSE IT IS ON " BACK ORDER. " *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700612March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE KEY FAILED TO EJECT FROM THE IGNITION AND REMAINED IN THE OFF POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,586.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700630March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THE IGNITION KEY SEIZED WITHIN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFT INTERLOCK LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). HOWEVER, THE REMEDY CAUSED THE IGNITION KEY TO SEIZE WITHIN THE IGNITION SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700792March 20, 2015
AIR BAGS
JANUARY 2015 I RECEIVED AN AIR BAG RECALL ON 2003 HONDA PILOT, THE SAME DAY I CONTACTED TEMPE HONDA WITH MY RECALL ID NUMBER TO SCHEDULE AN APPOINTMENT TO HAVE THE ISSUE TAKING CARE OF, PROMPTLY E-MAIL CONFIRMATION WAS RECEIVED WITH THE DATE AND TIME AVAILABLE AND NO FURTHER QUESTION OF ANY KIND. WHEN I ARRIVED TO THE TEMPE HONDA DEALER THE DAY OF THE APPOINTMENT A SERVICE REPRESENTATIVE ASKED ME IF ANY OTHER SERVICE OF ANY KIND WAS TO BE PERFORMED AT THAT TIME. I REPLIED NEGATIVE, ONLY THE RECALL ISSUE. AND HANDED THE KEY TO THE SERVICE REPRESENTATIVE, ABOUT 20 MINUTES LATER THE SERVICE REPRESENTATIVE INFORMED ME THAT HE DID NOT HAVE THE REPLACEMENT PART AT THAT TIME, THAT I WOULD RECEIVE A CALL TO RE-SCHEDULE THE SERVICE WHEN THE PARTS WERE AVAILABLE. ALMOST 2 MONTH LATER AND NO PHONE CALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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