Honda Odyssey Complaints (2011)

235 consumer complaints on file.

#10597842June 12, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR MALFUNCTIONED AND FAILED TO LATCH CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE MOTOR IN THE REAR DRIVER'S SIDE DOOR. HOWEVER THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ..UPDATED 08/11/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595083May 30, 2014
STRUCTURE:BODY, POWER TRAIN, AIR BAGS
I FILE THIS COMPLAINT TO REPORT A DANGEROUS DEFECT IN MY 2011 HONDA ODYSSEY VAN TO PREVENT OTHERS FROM SUFFERING SIMILAR OR WORSE HARM WHAT HAPPENED TO ME. I STOPPED MY VEHICLE AT THE TOP OF MY DRIVEWAY, WHERE IT IS FLAT, TO GET MY MAIL I PLACED THE VAN IN PARK BEFORE I STEPPED OUT OF THE VEHICLE TO GET MY MAIL. THE VAN WAS NOT MOVING WHEN I EXITED THE VEHICLE. MY TWO CHILDREN REMAINED IN THE VEHICLE. AS I WENT TO GET THE MAIL, THE NEXT THING I KNEW MY VAN WAS MOVING ON ITS OWN DOWN THE DRIVEWAY. BECAUSE MY KIDS WERE STILL BUCKLED IN THEIR SEATS IN THE VEHICLE, I DID EVERYTHING I COULD TO STOP THE VAN. HOWEVER, I DID NOT SUCCEED. THE VAN CUT OFF THE DRIVEWAY, WENT THROUGH THE LANDSCAPED PORTION OF MY YARD, ROLLED OVER A RETAINING WALL AND CRASHED INTO MY HOUSE. AS A RESULT OF ME TRYING TO SAVE MY CHILDREN, I SUFFERED SIGNIFICANT INJURIES WHICH INCLUDED DIFFICULT SURGERY AND THE LOSS OF MOBILITY WITH POTENTIAL PERMANENT DEBILITATING INJURY. I AM STILL IN PHYSICAL THERAPY AND WILL BE FOR A WHILE. WE ALSO HAD A LOT OF PROPERTY DAMAGE. THE CAR WAS STILL IN PARK WHEN IT HIT THE HOUSE. THE TOW TRUCK DRIVERS HAD TO ENGAGE THE SHIFT LOCK RELEASE TO TAKE THE SHIFTER OUT OF PARK IN ORDER TO DRIVE THE VEHICLE SLIGHTLY TO POSITION IT TO BE PICKED UP BY THE TOW TRUCK. THE VEHICLE MOVED WHILE IN PARK AND NEVER CAME OUT OF PARK WHEN IT WENT DOWN THE DRIVEWAY. I HAVE INFORMED HONDA OF THIS DANGEROUS LIFE THREATENING DEFECT. HONDA INSPECTED THE VEHICLE ON MAY 23RD AT BRANNON HONDA IN BIRMINGHAM ALABAMA AND SAID NOTHING IS WRONG WITH MY VAN. I KNOW THEY ARE WRONG. THIS DEFECT COULD HURT OTHER PEOPLE OR KILL SOMEONE. I HOPE THE GOVERNMENT WILL THOROUGHLY INSPECT MY VEHICLE BEFORE SOMEBODY ELSE GETS HURT. MY VEHICLE IS AVAILABLE FOR IMMEDIATE INSPECTION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10582895April 15, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TIRE PRESSURE MONITORING SYSTEM WARNING CAME ON AFTER SEASONAL WHEEL/TIRE CHANGE BY TIRE DEALER. EACH TIME THAT THE TIRE DEALER TRIED TO PROGRAM THE HONDA SYSTEM IT MALFUNCTIONED AFTER APPROXIMATELY 24 HOURS OF OPERATION. ALL PARTS ARE OF HONDA MANUFACTURE. DURING THE PERIODS OF THAT TPMS FLASHED ON THE INSTRUMENT PANEL ONE HAS NO WAY OF KNOWING IF TIRES ARE SAFELY INFLATED. I WAS FORCED TO DRIVE OVER 200 MILES OVER 3 DAYS IN ORDER TO REACH A HONDA DEALER. THE DEALER "FOUND TPMS SENSORS WERE NOT PROGRAMMED TO VEHICLE... REPROGRAMMED SENSORS". I UNDERSTAND THAT HONDA IS UNIQUE AMONG AUTO MANUFACTURERS IN IT'S TPMS SYSTEM NOT BEING SERVICEABLE BY THE TIRE INDUSTRY THAT THE PUBLIC MUST RELY ON FOR SAFE OPERATION OF HONDA CARS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565943February 26, 2014
SERVICE BRAKES, STEERING
THIS VEHICLE HAS ISSUES WITH EXCESSIVE WHEEL VIBRATION WHEN BRAKING AT HIGH SPEEDS ATTRIBUTABLE TO PREMATURE FAILURE OR WARPING OF THE BRAKE ROTORS. I HAVE NEARLY 60,000 MILES ON MY VAN AND HAVE HAD TO REPLACE AND/OR TURN MY BRAKE ROTORS ABOUT EVERY 10,0000 TO 15,000 MILES. WHEN THE CONDITION OCCURS, IT SEEMS TO PROGRESS RAPIDLY TO THE POINT OF BECOMING DANGEROUS WHEN TRYING TO STOP AT HIGH SPEEDS. THE STEERING WHEEL SHAKES VIOLENTLY AND IT IS DIFFICULT TO CONTROL WHEN STOPPING. I HAVE SEARCHED ONLINE AND HAVE SEEN NUMEROUS ACCOUNTS OF OTHER PEOPLE WITH THE SAME PROBLEM. I SEARCHED FOR "HONDA ODYSSEY PULSATING BRAKES" AND GOT SEVERAL SITES LISTED. I ADDED MY COMPLAINT TO ONE OF THE SITES THAT HAD OVER 100 COMPLAINTS. HONDA SHOULD PAY TO HAVE THE ROTORS TURNED OR REPLACED AT REGULAR INTERVALS TO PREVENT THIS FROM OCCURRING SO FREQUENTLY. IT IS EITHER A DEFECT OR BAD DESIGN OR BOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565241February 21, 2014
STRUCTURE:BODY:DOOR
THE MANUAL SLIDING DOORS (BOTH SIDES) ARE EXTREMELY DIFFICULT TO OPEN. CHILDREN AND ADULTS ARE CONSTANTLY HAVING TO PULL WITH EXTREME FORCE TO OPEN THE DOORS FROM THE INSIDE AND THE OUTSIDE. FROM THE INSIDE, PASSENGERS HAVE TO LEAN INTO THE DOOR WHILE PULLING BACK TO OPEN IT. I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES WITH THE PROBLEM, HOWEVER THEY SIMPLY SPRAY THE SEALS WHICH DOES NOT FIX THE PROBLEM. I ALSO CALLED HONDA CUSTOMER SERVICE AND THEY BASICALLY TOLD ME I SHOULD HAVE PURCHASED AN EX MODEL WITH AUTOMATIC DOORS. IN THE EVENT OF AN ACCIDENT, I SUSPECT PASSENGERS WILL HAVE MUCH DIFFICULTY EXITING THE REAR OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565002February 19, 2014
SEAT BELTS
MY 6 YEAR OLD DAUGHTER WAS SITTING IN THE 3RD ROW PASSENGER SIDE OF THE CAR. SHE WANTED TO GET A BLANKET OUT OF THE TRUNK WHILE DRIVING ON THE HIGHWAY BECAUSE SHE WAS COLD. SHE UNBUCKLED AND TURNED TO LEAN OVER THE THIRD ROW SEAT INTO THE TRUNK. SHE INADVERTENTLY HAD HER NECK CAUGHT IN THE MIDDLE SEAT BELT WHICH WAS NOT BUCKLED BUT STILL SUSPENDED FROM THE MID-LINE OF THE CAR. THE SEAT BELT LOCKED IN PLACE AND BECAME LIKE A NOOSE AROUND HER NECK. MY 9 YEAR OLD DAUGHTER ATTEMPTED TO RELEASE THE MIDDLE SEAT BELT FROM THE BOTTOM. I WAS A PASSENGER IN THE CAR WHILE MY HUSBAND WAS DRIVING. I CLIMBED INTO THE BACK SEAT, LIFTED HER UP AND CALLED TO MY HUSBAND TO PULL OVER. THE SEAT BELT KEPT TIGHTENING BECAUSE IT WAS INAPPROPRIATELY IN THE LOCK POSITION. THE MECHANISM TO RELEASE THE SEAT BELT WOULD NOT RELEASE, IT REQUIRES A SMALL TOOL. MY HUSBAND STOPPED THE CAR RAN AROUND BACK LIFTED MY DAUGHTER AND TRIED TO PULL DOWN ON THE SEAT BELT, BY THIS TIME SHE HAD BURST MULTIPLE BLOOD VESSELS IN HER FACE AND EYES. SHE WAS PASSING OUT. I KEEP A SMALL POCKET KNIFE IN THE CAR FOR EMERGENCIES AND WAS ABLE TO GET IT AND CUT THE SEAT BELT OFF FROM THE MID-LINE NEAR THE CEILING. MY DAUGHTER SUFFERED CONTUSIONS AROUND HER NECK, BROKEN BLOOD VESSELS IN HER FACE AND EYES AND A HOARSE VOICE FOR TWO DAYS. THANK THE LORD SHE IS YOUNG ENOUGH TO HAVE A SOFT AIRWAY OR SHE CERTAINLY WOULD HAVE SUFFOCATED. UNFORTUNATELY HONDA MOTORS WAS NOT VERY RESPONSIVE TO MY CALL ABOUT THIS POTENTIALLY FATAL DESIGN FLAW. I ALSO OBSERVED ON THE INTERNET THAT TWO OTHER PARENTS HAVE MADE THE EXACT SAME COMPLAINT WITH A 4 YEAR OLD AND 10 YEAR OLD CHILD TO CONSUMER REPORTS. I BELIEVE BECAUSE THE SEAT BELT COULD NOT BE RELEASED FROM THE BOTTOM (VIA AN ORANGE RELEASE BUTTON) THAT ALL CHILDREN ARE IN DANGER FROM THIS SEAT BELT. THE CAR SHOULD BE RECALLED AND THIS SEAT BELT MECHANISM CHANGED OUT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10564274February 13, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DECELERATING, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563474February 8, 2014
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAIL GATE FALLS AFTER LIFTED, EITHER MANUALLY OR VIA POWER. STRUTS NOT HOLDING IN UP POSITION, RESULTING IN TAIL GATE CRASHING DOWN, POTENTIALLY WHILE BENT OVER INSIDE TO LOAD CARGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557362December 26, 2013
ENGINE, STEERING, SERVICE BRAKES
12/23/13-WHILE DRIVING ON I95 AT 65MPH THE VEHICLE ENGINE SHUT OFF WITHOUT WARNING BUT THE RADIO/LIGHTS REMAINED ON, VEHICLE BECAME DIFFICULT TO STEER AND BRAKES HAD TO BE PUSHED TO THE FLOOR, VEHICLE CAME TO A STOP ON THE SIDE OF THE ROAD APPROX 300 FEET LATER. VEHICLE RESTARTED AND WAS DRIVEN TO DEALERSHIP, DEALER STATED COULD NOT BE REPLICATED AND THAT FUEL SYSTEM NEEDED TO BE CLEANED, SERVICE PERFORMED AS SUGGESTED. 12/25/13- WHILE COMING TO A TRAFFIC LIGHT, ENGINE SHUT DOWN WITHOUT WARNING BUT RADIO/LIGHTS REMAINED ON, RESTARTED AND DROVE HOME. 12/26/13- WHILE APPROACHING STOP SIGN VEHICLE ENGINE FAILED BUT RADIO/LIGHTS REMAINED ON AS IN ACCESSORY MODE, STEERING AND BRAKING BECAME DIFFICULT TO CONTROL VEHICLE, THIS TIME THE ENGINE LIGHT CAME ON AND REMAINED LIT. VAN WAS TOWED TO DEALERSHIP TO BE REPAIRED. DEALER STATED NO ERROR CODE ALTHOUGH THE ENGINE LIGHT WAS VISIBLY ON, NO OBVIOUS REASON FOR THE VEHICLE TO DO THIS. DEALER SUGGESTED REPLACING ENGINE CONTROL MODULE AT THEIR EXPENSE. REPAIRS HAVE NOT BEEN COMPLETED YET AS THEY ARE WAITING ON THE PART TO ARRIVE. DURING THESE FAILURES THERE WAS NO WARNING AND LITTLE TIME TO REACT, THE VAN BECAME NEAR IMPOSSIBLE TO STEER AS IF THE STEERING WHEEL WAS LOCKED WHEN IN THE ANTI-THEFT MODE AFTER PARKING. THE VANS BRAKES ALTHOUGH PUSHED TO THE FLOOR DID NOT RESPOND IMMEDIATELY EVEN WHILE TRAVELING AT LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555858December 12, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
THIS VEHICLE USUALLY SURGES WHILE MOVING SLOWLY IN A LINE OF TRAFFIC. IT DOESN'T HAPPEN ALL THE TIME BUT IT MAKES FOR VERY NERVOUS DRIVING BECAUSE IT WILL CONTINUE HAPPENING UNTIL I'M AWAY FROM OTHER TRAFFIC AND MOVING AT A NORMAL SPEED. IT WILL ALSO HAPPEN WHEN I TURN INTO A PARKING AREA WHICH REQUIRES GOING UP AN INCLINE. IF IT'S VERY STEEP , I MAY SPIN MY TIRES NOT EXPECTING THE SUDDEN ACCELERATION. THIS SURGE SEEMS TO ME AS IF THE CARBURETOR FUEL BOWL IS EMPTY WHILE IDLING AND WHEN IT REFILLS, BY MY PRESSING ON THE GAS PEDAL, IT CAUSES THE CAR TO LUNGE AHEAD. I HAVE ASKED MY LOCAL HONDA DEALER IF HE HAS A SOLUTION TO THIS HAZARD AND HAVE BEEN TOLD THAT THIS SOMETHING THAT THE " HONDA MANUFACTURER HAS INSTALLED" AND THAT MY COMPLAINT IS NOT THE FIRST THEY HAVE HEARD OF THIS HAPPENING. IF THIS IS TRUE AND I DOUBT IT, THEN I FEEL I CAN'T LET MY WIFE DRIVE THE CAR AND I DON'T FEEL AT ALL SAFE DRIVING IT IN TRAFFIC. PLEASE LET ME KNOW WHAT CAN BE DONE TO CORRECT THIS ASAP. I PURCHASED THIS CAR USED IN SEPT./ 13 AND WASN'T TOLD OF ANYTHING WRONG. I WAS ADVISED TO USE CHEVRON FOR THE NEXT FILL-UP. IT DIDN'T IMPROVE AND I TRIED INJECTOR FLUIDS WITH NO IMPROVEMENT. I'M QUITE SURE THE SELLING DEALER WONT GIVE ME SATISFACTION ESPECIALLY SINCE THERE WAS A TRADE-IN INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545218September 24, 2013
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE BRAKES FAILED CAUSING AN INCREASE IN STOPPING DISTANCE AND TIME. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 11/6/13 *CN THE CONSUMER STATED DURING A RECENT DRIVE DOWN THE MOUNTAIN HILL, THE BRAKES BEGAN VIBRATING. WITH THE BRAKES VIOLENTLY PULSATING, THEY FAILED TO EFFECTIVELY SLOW THE CAR DOWN. THE FRONT BRAKE VIBRATION OCCURRED SEVERAL TIMES BEFORE ON MOUNTAIN ROADS. SEVERAL AUTO MECHANICS INCLUDING THE DEALER, GAVE A GENERAL EXPLANATION THAT HEAT BUILD-UP WARPED THE BRAKE DISCS AND CAUSED THE VIBRATION. IT WAS ALSO SUGGESTED WHEN TRAVELING DOWN STEEP MOUNTAIN ROADS, THE DRIVER SHOULD SWITCH TO 3RD GEAR AND EASE OFF THE ACCELERATOR ALLOWING THE ENGINE TO HELP REDUCE SPEED. UPDATED 11/14/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544635September 20, 2013
SERVICE BRAKES
WE BOUGHT THE VEHICLE BRAND NEW IN 2011. WE FIRST EXPERIENCED THE PROBLEM WITH THE BRAKES IN APRIL 2012 (AT 19,327 MILES) WHEN HEAVY VIBRATION WAS FELT DURING BRAKING. THE VEHICLE WAS TAKEN TO HONDA FOR INSPECTION, DETERMINED THE ROTORS WERE WARPED. NEW PADS WERE REPLACED AND ROTORS RESURFACED. EIGHT MONTHS LATER (AT 30,593 MILES), SAME ISSUE OCCURRED AGAIN. ROTORS WERE WARPED FOR UNKNOWN REASON; NECESSITATING A RESURFACING AND REPLACEMENT OF BRAKE PADS FOR THE SECOND TIME. SEVEN MONTHS AFTER SECOND VISIT (AT 38,841 MILES), THE SAME ISSUE OCCURRED FOR THE THIRD TIME - THE ROTORS WERE FOUND WARPED AGAIN. LIKE THE PREVIOUS VISITS, THE ADVISER WAS NOT ABLE TO ARTICULATE THE CAUSE OF THE ISSUE, ONLY THIS TIME BLAMED MY DRIVING BEHAVIOR. I TOLD THE ADVISER I HAVE OTHER VEHICLE WHICH IS DRIVEN AND HANDLED IN THE SAME WAY BUT DOES NOT NEED CONSTANT BRAKE SERVICES LIKE THE ODYSSEY (3 TIMES IN 16 MONTHS). HE THEN CHANGE HIS THEORY AND CONCLUDED THAT I WASN'T DRIVING ENOUGH - NOT ALLOWING THE PADS TO PROPERLY SYNC WITH THE ROTORS, AND SUGGESTED I SHOULD DRIVE THE VEHICLE MORE. TO MAKE MATTER WORSE, I WAS FORCED BY THE ADVISER TO AGREE THAT THE DEALER WILL NOT BE WARRANTING ANY MORE FRONT BRAKE JOB BECAUSE I WASN'T DRIVING ENOUGH AND THAT THE ISSUE COULD REAPPEAR AGAIN 6 MONTHS LATER. I CONTACTED AMERICA HONDA BUT THEY OFFERED NO ASSISTANCE, SINCE THEY INDICATED THERE WERE NO KNOWN ISSUE FILED. I FEEL THE VEHICLE WAS POORLY MADE OR ASSEMBLED THUS CREATING THE ABOVE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544071September 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. .... UPDATED 10-17-13 *BF THE CONSUMER STATED ON PARTICULAR OCCASION THE VEHICLE, WHILE IN MOTION, STALLED WITHOUT WARNING. THE STEERING WHEEL AND BRAKES LOCKED UP. THE CONSUMER WAS ABLE TO RESTART IT BUT THE FAILURE RECURRED ABOUT ONE MILE LATER. EACH TIME THE FAILURE OCCURRED THE 15% OIL INDICATOR LIGHT APPEARED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543950September 16, 2013
ENGINE, STEERING, SERVICE BRAKES
ON 9/3/13, WHILE DRIVING FIVE CHILDREN TO SCHOOL IN OUR LEASED 2011 HONDA ODYSSEY, THE ENGINE SHUT DOWN ABRUPTLY AND WITHOUT WARNING WHILE I WAS TURNING THROUGH A MAJOR 4-WAY INTERSECTION. THE STEERING WHEEL AND BRAKES IMMEDIATELY LOCKED, LEAVING ME COMPLETELY PARALYZED AND UNABLE TO CONTROL THE VEHICLE. THE ODYSSEY COASTED INTO A YARD, NARROWLY MISSING A LARGE POLE, WHERE I WAS ABLE TO PLACE IT INTO PARK AND RESTART IT. I DROVE BACK ONTO THE STREET AND EXERCISED GREAT CAUTION TO PROCEED THE SHORT DISTANCE TO SCHOOL. APPROXIMATELY ONE MILE LATER, THE ENGINE COMPLETELY SHUT OFF ONCE AGAIN. THIS HAS OCCURRED A TOTAL OF 5 TIMES OVER THE PAST YEAR (TWICE WHILE STOPPED AT A RED LIGHT AND THREE TIMES WHILE THE VEHICLE WAS IN MOTION - TWICE ON CITY STREETS AND ONCE ON THE HIGHWAY). I DELIVERED THE VEHICLE TO OUR LEASING DEALER, GANLEY HONDA IN NORTH OLMSTED, OHIO, ON 9/3/13 FOR SERVICE, WHERE IT REMAINS TO THIS DAY. GANLEY HONDA'S SERVICE DEPARTMENT HAS BEEN UNABLE TO IDENTIFY AND/OR RESOLVE THE CAUSE OF THE ENGINE PROBLEM. THEY HAVE INDICATED THAT UNLESS THEY HAVE "EVIDENCE" OF THE MALFUNCTION, THE VEHICLE IS FINE AND SAFE TO DRIVE. SINCE THEIR COMPUTERS HAVE GENERATED NO ERROR CODES AND ROAD TESTS HAVE NOT REPLICATED THE POTENTIALLY LATENT MALFUNCTION, THEY MAINTAIN THAT THERE IS NO PROBLEM. THEY ARE NOW READY TO RETURN THE VEHICLE TO US FOR THE DURATION OF OUR LEASE (WE HAVE FIVE MONTHS REMAINING). THIS IS THE FIFTH VEHICLE OVER THE PAST 16+ YEARS THAT WE HAVE PURCHASED THROUGH THIS DEALERSHIP. GIVEN THE ENGINE'S PATTERN OF SHUTTING DOWN UNEXPECTEDLY AND WITHOUT WARNING, LEADING TO THE STEERING WHEEL AND BRAKES LOCKING, WE FEEL THE VEHICLE IS UNSAFE TO DRIVE AND ARE UNWILLING TO PLACE OURSELVES OR OUR CHILDREN INTO IT UNLESS THE CAUSE OF THE ENGINE MALFUNCTION IS IDENTIFIED AND THE PROBLEM IS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543606September 14, 2013
SEATS
AFTER PURCHASING A "CERTIFIED PRE-OWNED" 2011 ODYSSEY MINI-VAN FROM JACK ELLENA HONDA IN LAWRENCE KS, WE DISCOVERED THAT THE CAPTAIN'S SEATS IN THE SECOND ROW WERE EITHER DEFECTIVE OR NOT INSTALLED PROPERLY BY THE DEALER. WE DISCOVERED THIS WHEN, 5 MONTHS LATER, WE WERE INVOLVED IN A COLLISION AND THE CAPTAIN'S SEATS THAT HOLD OUR CHILDREN CAME COMPLETELY DETACHED. OUR SON WAS THROWN INTO THE BACK OF THE DRIVER'S SEAT AND SUFFERED INJURIES TO HIS FACE AND BODY. LACERATIONS ON HIS FACE AND BRUISING ON HIS BODY. WE HAVE CONCERNS THAT EITHER THE CAPTAIN'S CHAIRS IN THIS MODEL ARE DEFECTIVE OR THE CERTIFICATION PROCESS FOR PRE-OWNED HONDA VEHICLES IS EITHER NOT FOLLOWED BY DEALERS OR THE PROCESS EXCLUDES INSTALLING THE SEATS PROPERLY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10542483September 8, 2013
UNKNOWN OR OTHER, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
WHILE SLOWING DOWN FOR A TRAFFIC LIGHT, ENGINE WAS RUNNING ROUGH AND MISFIRING. CEL WAS FLASHING AND CHECK VSA AND EMISSIONS CAME ON. FOUND OUT ENGINE OIL LEVEL WAS LITERALLY ZERO. CALLED HONDA. LATER FOUND OUT THERE IS A SERVICE BULLETIN FOR THIS ISSUE. TOOK IT TO DEALERSHIP AND THEY FOLLOWED TSB11-033. HONDA REP CALLED BACK AND SAID THEY NEED TO MONITOR ENGINE OIL LEVEL AND TOLD ME TO BRING IT BACK IN 1000 MILES TO CHECK OIL LEVEL. DID THAT AT 50000 MILES AND DEALER FOUND NORMAL. AGAIN AT 53000 MILES THE PROBLEM REPEATED TODAY SEP 8, 2013. WILL BE CALLING HONDA TODAY OR MONDAY. SEEMS LIKE THE ISSUE MAY BE WITH VCM. VERY DISAPPOINTED WITH THIS HONDA VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537954August 29, 2013
SERVICE BRAKES
WHEN WE PURCHASED THIS VEHICLE THE DEALER TOLD US THE ODYSSEY HAS A NEW AND IMPROVED BREAKING SYSTEM. SIX MONTHS AFTER WE PURCHASED THE VEHICLE WE HAD A WOBBLE WHEN BREAKING (8,000 MI). WE TOOK THE VEHICLE TO THE DEALER AND WERE TOLD NOTHING WAS WRONG. THE ISSUE CONTINUED TO GET WORSE AND WE RETURNED AGAIN AT 20,000 MILES. AT THAT POINT WE WERE TOLD THE ROTORS WERE WARPED BUT IT IS AN "ANNOYANCE" AND NOT A SAFETY ISSUE. NOW AT 38,000 MILES THE VEHICLE SHAKES VIOLENTLY WHEN BREAKING. I AM TOLD ITS MY DRIVING HABITS THAT CAUSED THIS. I HAVE NEVER HAD ANOTHER CAR WITH BREAK ISSUES PRIOR TOT 50,000 MILES. THE DEALER WANTS $350 TO FIX WITH NO GUARANTEE THE ISSUE WILL NOT OCCUR IN ANOTHER 8K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537762August 28, 2013
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THE VEHICLE AND THE BRAKE PEDAL VIBRATED, AND SHOOK ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE BRAKE FAILURE. THE DEALER RESURFACED THE FRONT ROTORS TWICE; HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 09-18-13 *BF THE ROTORS WERE RESURFACE TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525134July 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE CONTACT DECELERATED AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FRONT ROTORS AND BRAKES WERE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523733July 8, 2013
AIR BAGS, TIRES
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE TRAVELING AT 55 MPH, THE DRIVER VEERED OFF THE ROAD AND CRASHED INTO A DITCH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED SEVERE HEAD INJURIES, A CONCUSSION, AND BRUISING THROUGHOUT HER BODY. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 8/26/13 *CN THE CONSUMER STATED THE RIGHT FRONT TIRE, MAY HAVE BEEN A FACTOR, IN THE VEHICLE LEAVING THE ROAD. THE CONSUMER STATED ONLY THE SIDE CURTAIN AIR BAG DEPLOYED. UPDATED 09/04/13
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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