Honda Odyssey Complaints (2002)

960 consumer complaints on file.

#10015182March 31, 2003
AIR BAGS:FRONTAL
VEHICLE ACCIDENT AND AIR BAGS DID NOT DEPLOY. MR THE CONSUMERS WIFE SKIDDED ON SOME ICE AND IMPACTED A BRIDGE 3 TIMES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10010137March 8, 2003
AIR BAGS
THE FRONT AIR BAGS IN MY WIFE'S 2002 HONDA ODYSSEY FAILED TO DEPLOY IN A HIGH SPEED COLLISION. SHE SKID ON AND ICY I 470 BRIDGE OVER THE OHIO RIVER WESTBOUND IN WHEELING WV (WHEELING POLICE INCIDENT # 0303696). AT 50 MPH, SHE SPUN AND HIT THREE SUBSEQUENT, FRONT-END IMPACTS TO THE CONCRETE SIDERAIL OF THE I 470 BRIDGE. THE FRONT END IS EXTENSIVELY DAMAGED, INCLUDING SUPERSTRUCTURE. THE "FIRST THING THE OFFICER SAID" (KATHY STOUT, DRIVER) WAS "WOW, THE AIR BAGS DIDN'T GO OFF." GENERAL MANAGER PAUL WINEMAN, OHIO VALLEY HONDA SAYS THAT HIS PEOPLE ARE NOT QUALIFIED TO ASSESS THE DAMAGE AND DETERMINE WHETHER THE AIRBAGS SHOULD HAVE DEPLOYED. HE TOLD ME ON THE PHONE YESTERDAY THAT "HIS PLAN" WAS TO HAVE SOMEONE FROM HONDA THAT WAS QUALIFIED LOOK AT IT, AND THAT HE WOULD CALL ME BACK, BUT IN 15 MINUTES OF CONVERSATION HE NEVER WOULD COMMIT TO THAT. I'M AFRAID TO DRIVE THIS CAR AGAIN, AFTER REPAIRS, NOT KNOWING WHETHER THE AIR BAGS SHOULD HAVE DEPLOYED OR NOT. FURTHERMORE, THE BEST THE DEALERSHIP CAN DO IS HAVE UNQUALIFIED PERSONNEL RUN THE SYSTEM THROUGH A "SIMULATOR" TO DETERMINE WHETHER IT WILL, IN FACT, DEPLOY IN THE FUTURE. NEEDLESS TO SAY, I DIDN'T SLEEP TOO WELL LAST NIGHT. I CAN SEND PHOTOS IF THAT WOULD HELP. I WONDER IF YOU CAN HELP. *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10007255March 3, 2003
UNKNOWN OR OTHER
CONSUMER FRAUD COMPLAINT AGAINST ARROW HEAD HONDA IN PEORIA, ARIZONA.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009930February 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
NAR 02/28/2003 TRANSMISSION DEFECT ON 2002 HONDA ODYSSEY. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009521February 27, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION FAILED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007658February 17, 2003
STRUCTURE:BODY:DOOR
SLIDING DOORS WILL NOT OPEN AT TIMES. SERIOUS SAFETY HAZARD ESPECIALLY WHEN YOU MAY NEED TO GET CHILDREN OUT OF THE CAR. OCCUPANTS OF THE CAR CANNOT OPEN THE DOORS FROMT HE INSIDE AT TIMES. THE DOORS STICK SHUT AND WILL NOT OPEN. WENT TO THE DEALER OVER SIX TIMES AND WAS TOLD EACH TIME THAT IT WAS NORMAL AND THEY WOULD LUBE THE TRACK. THIS DOES NOT FIX THE PROBLEM AND THIS IS NOT NORMAL. I NEED THIS FIXED BEFORE THERE IS AN ACCIDENT AND SOMEONE IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006981February 11, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE ACCELERATOR PEDAL BECAME STUCK.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003404January 25, 2003
STRUCTURE:BODY:DOOR
THE RIGHT OR PASSENGER SIDE AUTOMATIC DOOR HAS INTERMITTENT PROBLEMS WHERE IT WILL NOT FUNCTION PROPERLY. IT MAY ONLY OPEN HALF WAY AND STOP, THEN EITHER CLOSE OR NOT AT ALL UNLESS DONE MANUALLY. CERTAIN TIMES IT OPENS AND DOES NOT CLOSE AT ALL, OR SLOWLY AT FIRST AND THEN STOPS. SOMETIMES IT DOES CLOSES BUT DOES NOT PULL ITSELF IN TOWARDS THE CAR TO LATCH SHUT. IT WONT DO IT FOR WEEKS THEN IT MAY DO IT ONCE OR MULTIPLE TIMES A DAY. ONCE HAD TO GO FOR 2 DAYS WITH JUST MANUAL DOORS AS THE ELECTRIC DID NOT RESPOND AT ALL, AND THEN FINALLY IT DID. ITS FRUSTRATING BECAUSE IT IS INTERMITTENT, AND I KNEW IT WAS GOING TO HAPPEN AND SHOULD NOT HAVE BOUGHT AUTOMATIC DOORS SINCE THE ODYSSEY HAS HAD THIS PROBLEM EVER SINCE IT CAME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002746January 15, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
APPROXIMATELY 250 MILES AFTER THE 15,000-MILE MAINTENANCE, AT APPROXIMATELY 70 MILES PER HOUR ON I-95, THE ODYSSEY BEGAN JERKING, LUNGING AND CLUNKING. WE IMMEDIATELY PULLED OFF THE ROAD AND TELEPHONED AMERICAN HONDA MOTOR COMPANY CUSTOMER CARE. WE WERE TOLD TO PROCEED TO THE NEAREST HONDA DEALERSHIP IN FAYETTEVILLE, NC. A MECHANIC TOOK A FIVE-MINUTE TEST RIDE. THE VAN DID NOT REPLICATE THE JERKING AND CLUNKING AND WE WERE TOLD THERE WAS NOTHING THEY COULD DO AND WE SHOULD PROCEED ON OUR WAY. WE WERE ALSO TOLD THAT IF THERE WERE ANY PROBLEMS A INDICATOR LIGHT WOULD HAVE ILLUMINATED. THE SERVICE DEPARTMENT DID NOT LOOK UNDER THE HOOD OR CHECK ANY SYSTEMS. TEN MINUTES LATER ON I-95, AT 60 MILES PER HOUR, THE JERKING AND CLUNKING RESUMED. WE CALLED AHMC CUSTOMER SERVICE AGAIN. AT SPECIFIC REQUEST (THE REPRESENTATIVE HAD NO CLUE WHICH DEALERS WERE CLOSE TO US) WE WERE GIVEN PHONE NUMBERS FOR OTHER DEALERSHIPS FURTHER ALONG OUR ROUTE, BUT, WHEN WE CALLED THREE DIFFERENT DEALERS, THEIR SERVICE DEPARTMENTS WERE CLOSED. WE STOPPED AT A GAS STATION AND CHECKED UNDER THE HOOD. THERE WAS NO TRANSMISSION FLUID ON THE DIPSTICK. WE CALLED EAST COAST HONDA AND SPOKE WITH GUY EMERSON. WE ASKED GUY WHAT WAS DONE TO THE TRANSMISSION. ''WE DIDN''T TOUCH THE TRANSMISSION'' WAS GUY''S RESPONSE. WE CALLED AHMC CUSTOMER SERVICE AGAIN AND WERE TOLD THERE WAS NOTHING THEY COULD DO TO HELP US THOUGH WE WERE 70 MILES FROM HOME. THE GAS STATION DID NOT HAVE THE AUTOMATIC TRANSMISSION FLUID RECOMMENDED IN THE OWNER''S MANUAL AND AHMC CONCLUDED THAT WE COULD USE ''TYPE A'' TRANSMISSION FLUID AS A TEMPORARY REPLACEMENT. WE PUT IN SOME OF THE TRANSMISSION FLUID THE STATION STOCKED, AND GOT BACK ON THE ROAD. SOON THE VAN CONTINUED TO JERK, LUNGE AND CLUNK UNTIL WE GOT OFF I-95 AND PROCEEDED ON BACK ROADS IN THIRD GEAR (D3). WE MADE OUR WAY SLOWLY HOME AND, THE NEXT MORNING, WE CALLED THE DEALERSHIP THAT HAD SERVICED OUR ODYSSEY LESS THAN 48 HOURS AND 400 MILES EARLIER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002144January 6, 2003
STEERING:COLUMN
WHILE DRIVING THE VEHICLE AT ANY SPEED VEHICLE WILL PULL TO LEFT, DUE TO A FAULTY POWER STEERING. DEALER HAS INSPECTED SEVERAL TIME AND COULD NO DUPLICATE OR CORRECT THE PROBLEM. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024169December 11, 2002
STRUCTURE:BODY:DOOR
WHEN VEHICLE IS PARKED OVER NIGHT, THE VEHICLES SLIDING DOOR WILL OPEN BY ITSELF. WHEN CONSUMER OPENS SLIDING DOOR IT WILL ONLY OPEN HALF WAY. DEALERSHIP HAS BEEN CONTACTED. PLEASE PROVIDE MORE DETAILS. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024170December 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
IN COLD WEATHER THE BRAKE LINE FREEZES UP. THIS CAUSES THE BRAKES TO BE INOPERATIVE, AS A RESULT OF BRAKE FUEL NOT FOLLOWING FREELY. THE DEALERSHIP HAS BEEN CONTACTED. PLEASE PROVIDE MORE DETAILS. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024186December 11, 2002
FUEL SYSTEM, OTHER:DELIVERY
CONSUMER STATES WHILE TRAVELING WITHOUT ANY INDICATION DASH BOARD INDICATION LIGHTS WOULD FLASH ON/OFF. DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024189December 11, 2002
STRUCTURE:BODY:DOOR
CONSUMER STATE POWER DOOR WOULD NOT PROPERLY CLOSE ELECTRICAL. CONSUMER WOULD HAVE TO CLOSE DOOR MANUAL. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023165November 22, 2002
INTERIOR LIGHTING
CONSUMER STATED THAT WHILE DRIVING THE INSTRUMENT PANEL LIGHTS ARE TO DIM AND THIS IS CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022559November 12, 2002
SERVICE BRAKES, AIR:ANTILOCK
WHILE DRIVING AT 40 MPH THE VEHICLE ANTI LOCK BRAKES FAILED. CONSUMER HAD VEHICLE TOWNED. DEALERSHIP INDICATED THAT THE ANTI LOCK BRAKE MASTER CYCLINDER HAD BROKEN WHICH CAUSE THE BRAKES TO FAIL. PLEASE PROVIDE MORE DETAILS. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022357November 7, 2002
VEHICLE SPEED CONTROL
WHILE PARKING, THE VEHICLE EXPERIENCED SUDDEN ACCELERATION THAT RESULTED INTO THE CONSUMERS VEHICLE REAR ENDING ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE SUSTAINED A CRACKED RADIATOR AND DAMAGE TO THE LEFT BUMPER, LEFT FENDER, LIGHTS, HOOD AND AIR CONDITIONER. *TS *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10008541November 5, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
ON NOV 2ND, MY 5 YEAR OLD DAUGHTER INSERTED HER FINGER INTO THE BUCKLE OF THE SEAT BELT NEXT TO HER. HER FINGER BECAME LODGED INTO THE OPENING AND WOULD NOT COME OUT. SHE WAS HYSTERICAL AND BECAME ILL IN THE BACK SEAT. WE TRIED UNSUCCESSFULLY TO REMOVE HER FINGER. IT WAS TOO SWOLLEN. WE HAD TO CONTACT THE CHICAGO FIRE DEPARTMENT. THEY HAD TO CUT THE SEAT BELT OUT OF THE CAR. THEY WERE GOING TO HAVE TO CUT THE BUCKLE OF HER FINGER, WHEN A INGENIOUS FIREMAN DECIDED TO WRAP HER FINGER WITH DENTAL FLOSS. AFTER ABOUT 15 MINUTES HE WAS ABLE TO REMOVE HER FINGER FROM THE BUCKLE. I AM DISAPPOINTED THAT HONDA ENGINEERS HAVE DESIGNED A SEAT BELT WITH SUCH A SMALL OPENING IN WHICH A CHILD'S FINGER COULD BECOME STUCK. I HAVE NOTICED ON SOME OTHER VEHICLES THAT THIS HOLE IS MUCH LARGER. GRANTED, THIS IS SOMETHING THAT A CHILD SHOULD NOT DO, BUT AT THE AGE OF 5 THEY DO NOT KNOW ANY BETTER. WE SINCERELY BELIEVE THIS SHOULD BE REDESIGNED SO AS TO AVOID THE EXPERIENCE THAT WE HAD WITH THIS. **** DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*****769326.*AK *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#769217November 2, 2002
SUSPENSION:FRONT
VEHICLE PULLS HARD TO RIGHT UNDER ACCELERATION. DEALER UNABLE TO FIX, AND AMERICAN HONDA DENIED PROBLEM EXISTED, CALLING IT A NORMAL CHARACTERISTIC OF THE VEHICLE. I PERSONALLY DROVE 7 OTHER 2002 ODYSSEYS AND DETERMINED THAT THIS "CHARACTERISTIC" IS NOT NORMAL. BBB ARBITRATION WAS USED, IN WHICH THE BBB RULED AGAINST HONDA. AMERICAN HONDA FIELD ENGINEER ATTEMPTED TO REPAIR TWICE, BUT WAS UNSUCCESSFUL. IN LAST REPAIR, THE VAN WAS RETURNED TO CUSTOMER WITH CONSIDERABLE PULL TO THE LEFT UNDER STEADY SPEED, BUT HARD PULL TO RIGHT WHEN ACCELERATING. BBB RULING INDICATED THAT THIS IS A SAFETY ISSUE, AND I AGREE. QUERIES OF INTERNET WEBSITES FOR ODYSSEY OWNERS INDICATES THIS PROBLEM DOES EXIST ON OTHER VEHICLES. I EXPECT THE NHTSA TO FORCE HONDA TO DEAL HONESTLY WITH THIS ISSUE. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768792October 23, 2002
STRUCTURE:BODY:DOOR
THIS IS A SERIOUS POTENTIAL SAFETY HAZARD. I WAS UNABLE TO GET TO MY DAUGHTER AND GET HER OUT OF THE VEHICLE BECAUSE OF THE SLIDING SIDE DOORS STICKING. HAD THERE BEEN AN EMERGENCY, WHO KNOWS WHAT COULD HAVE HAPPENED. HONDA LOOKED AT IT AND LUBED THE DOOR. I LOOKED ONLINE AND FOUND MANY OTHER CONSUMERS WITH THE SAME COMPLAINT. THIS IS VERY SERIOUS AND PLEASE INVESTIGATE AS THIS COULD BE A MATTER OF LIFE OR DEATH. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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