Honda Odyssey Complaints (2018)

1,011 consumer complaints on file.

#11591329May 29, 2024
FUEL/PROPULSION SYSTEM
I have been experiencing engine hesitation issues with our Honda Odyssey for the last several months. We received a Safety recall notice in the mail and have tried to address the issue with 2 different dealers. The 1st dealer told me that the safety issue "should not cause any symptoms and we can't get the part for you." The second dealer told me to bring the car in for an appointment and they would address the issue and order the fuel pump for replacement. Several things happened during these visits to both Martin and Union Honda. Martin Honda would not address the safety recall. We were also having a "knocking" sound which they diagnosed as an issue with the right passenger strut. They told me that it needed to be replaced. Out of frustration with their customer service I decided to seek advice from our personal mechanic of 25 years. I have ordered struts for both the driver and passenger side which will be installed by our mechanic per their advice. Martin Honda never mentioned the driver's side strut. Union Honda said that they were going to charge me to "diagnose" whether or not the engine hesitation was coming from the fuel pump. They said it would take 2 days to diagnose. Within 2 hours I received a text stating that inspection of our car received the "green light." Everything passed and they did not notice the engine hesitation "while driving the vehicle." How is it possible that they didn't notice the "Failed - Critical Concern" of the Right Front Strut and Top Hat/Bearings while inspecting the car that was detected by Martin Honda? When questioned the manager stated "well, he wasn't looking for that. We were focusing on the engine hesitation." Why was it marked as "passed" when just a week prior it was marked "failed." They had no answer. I was told that the safety recall was not an issue with our vehicle and nothing can be done. However, I am still having engine hesitation. Doesn't the part have to be replaced regardless?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591001May 28, 2024
ELECTRICAL SYSTEM
Power tailgate issue continues to happen. The module is somehow getting water damage and shorting out. This is the second time in a year that I have to replace the module. I can’t even manually open my trunk without having to climb through the car and undo the latch from the inside
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590763May 25, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
- Monocular Camera failure. It is available for inspection upon request. - Multiple Dash warning lights are on and several safety features, including forward collision warning, lane departure warning, lane keeping assistance, adaptive cruise control, and automatic emergency braking fail to work. Dealer states that the monocular camera cannot be disabled because it is a safety feature. - The problem has been confirmed by a dealer. The dealer stated the problem was not caused by consumer usage or accident, but was an internal failure of the monocular camera. - No additional inspections have been performed. -There were no warning lamps, messages or other symptoms of the problem prior to the failure, which first appeared in April 2024 at ~104,000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590531May 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact stated while driving 60 MPH, the vehicle started shuddering. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590288May 23, 2024
POWER TRAIN
At around 25 miles per hour the vehicle has a transmission issue where the vehicle seems to hesitate, then downshift causing the vehicle to lurch forward. This happens regularly and started sometime before I acquired the vehicle with 48k miles. Honda dealer had no fix to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590131May 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact was able to restart the vehicle. The contact stated that the stalling failure had become a reoccurring failure. The contact drove the vehicle to a local dealer and was informed that parts were not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589845May 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that a diagnostic test was needed before the recall repair was performed. The contact declined to pay a fee for a diagnostic test because the recall notification received stated that the dealer should be contacted for recall repair if an engine hesitation had been experienced while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that he needed to pay a diagnostic test fee prior to the recall repair. The failure mileage was approximately 80,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589847May 21, 2024
FUEL/PROPULSION SYSTEM
Occasionally, when the driver presses the accelerator, the car hesitates for about 1-3 seconds before accelerating. This most commonly happens when starting up from a stop sign or red light and after letting off the accelerator to slow down temporarily and then pressing the accelerator to speed up. This has been happening for at least a year or two. I recently received a safety recall notice from Honda saying that if I were experiencing this symptom, I needed to contact a dealer to have it repaired for free (with "FREE" in bold, red, and underlined letters). However, when I called a dealer and later called Honda Customer Service, they both told me that I would need to pay a $170 fee to run a diagnostic check. Then, if the diagnostic check showed that my car was experiencing an issue related to the recall, I would be reimbursed the $170 fee. However, if the diagnostic check did not show that my car was experiencing the issue, I would not be reimbursed. Requiring me to risk $170 to run the diagnostic check is not repairing my vehicle for free - especially when I am experiencing symptoms described in the recall notice. I believe Honda and the dealer should be required to honor what they wrote in their letter and both run the diagnostic check and complete the repair at no charge to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589981May 21, 2024
ENGINE
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that on one occasion the battery was replaced due to the failure. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,500. Parts distribution disconnection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589527May 19, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On April 13th, 2024 our son was driving the family 2018 Honda Odyssey (Approx 83,000 miles) in a nearby city. He was driving at 43 mph when the vehicle shifted from drive to neutral without his shifting it. He tried to brake using the brake pedal but was unable to stop or slow the vehicle. He also tried to accelerate and was unable to accelerate the vehicle. All the lights on the dashboard lit up and he was forced to use the emergency brake to stop the minivan. A good samaritan stopped and assuming that the battery was the problem, tried to help jump-start the vehicle -- but they were unable to start the car. Our son called us, and I drove 20 or so miles to his location. After trying a jump box in the vehicle, we called AAA. After trying a jump start and a new battery, At this point the technician said that the vehicle would need to be towed. The transmission of the minivan appeared to be locked and the towing company was not able to find a means to unlock the transmission. As a result, the front tires were placed on skids, which allowed the minivan to be drawn up onto the bed of the tow vehicle and towed the vehicle 20 miles to the local dealer, which had originally sold us the vehicle and had completed all recent maintenance. On Monday, the Honda service technician assessed it. We were advised that the 2018 Odyssey would require a new engine. After involving American Honda, we learned that the transmission was also affected, and the car would need to have $28,000 of repairs. After a month of discussions with American Honda, they closed our case without a teardown to identify root cause of the event. Our son could easily have been killed by being in a vehicle that could not be controlled while it was moving down the street. He used the only means available to him to stop the vehicle – the emergency parking brake. American Honda has told us that we must pay the $1600 to tear the engine apart to learn the cause. We have more history than can fit here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589273May 17, 2024
STRUCTURE:BODY:DOOR
The contact owns a 2018 Honda Odyssey. The contact stated that on several occasions when the vehicle was started while driving at various speeds, the contact observed a pinging alarm, and the “Driver’s Side Sliding Door Failure” message was displayed. Additionally, the contact stated that the door was heavy while being opened. The vehicle was taken to a dealer over ten times where it was diagnosed that the door motor and battery needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589299May 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact stated that while attempting to start the vehicle, the Power Steering, ABS, Road Departure Mitigation, Hill Start Assist, Vehicle Stability Assist, Check Engine, Brake System, Brake Hold System, and Emission System lights were illuminated. The contact stated that the local dealer was contacted; however, the local dealer informed the contact that the vehicle needed to be diagnosed to confirm the failure was related to an open recall. The contact declined to pay for the diagnostic test. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589118May 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Collision Mitigation Braking System (CMBS) Road Departure Mitigation System (RDM) Lane Keeping Assist System (LKAS) Adaptive Cruise Control (ACC) We have not taken it into Honda yet as it's out of warranty and the fix is replacing/reaiming the Carmera that is located near the rear view mirror. The car has been scanned with a scan tool and it comes up with errors regarding the front camera MCU. Upon inspection the front camera is extremely hot to the touch. The errors sometimes stay on for weeks & may go off for a minute or two then come right back. Without this functioning properly the above car features (which can be safety releated) do not work & does effect the safetly of passengers in the car. It is available for inspection as it's very easy to get to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588695May 14, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, ENGINE
Since 2020, we have noticed that the 2018 Honda Odyssey we own will not accelerate when the gas pedal is pressed. There is a noticeable delay between 1 to 3 seconds for the vehicle to accelerate. Once the vehicle accelerates, it does so at an increased rate of speed that is dangerous and scary. This has led to 100+ near miss collisions with pedestrians and other oncoming vehicles at 4-way lighted intersections, highway on-ramps and other driving scenarios. This has caused me and my family traumatic stress (injury) as we've had so many close calls due to Honda's manufacturing failures and failures to address this problem. We have to drive extra cautiously and under stress in anticipation of the acceleration delay. We took to the dealership several times and they said there appears to be no issue even though I'm certain they didn't do thorough test drive to inspect problem. We will seek legal remedies if NHTSA and Honda will not address this defect that is being reported by hundreds of other 2018-19 Honda Odyssey owners.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11587881May 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587264May 6, 2024
STRUCTURE:BODY
I'm constantly having issues with my right sliding door on my 2018 Honda Odyssey, opening after it's been closed and I'm constantly getting beeping alerts on my dash saying problems with right sliding door while I'm driving. It's been happening for a while now. Fortunately, the door hasn't opened while I'm driving on the road yet, although it did occur once while I was backing out of my driveway. I notified the dealer before which they told me there was no recall on the door and they would have to charge me money to try to replicate the problem and if they found nothing wrong, I would be out of that money. There was a recall on the doors back in 2018, NHTSA campaign number: 18V795 but I didn't receive a recall notice. The alert on the dash happens almost daily at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586713May 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that after refueling the vehicle, the vehicle failed to restart. The contact stated that the start button and the accelerator pedal were pushed simultaneously to start the vehicle. Additionally, an “Emissions System Fault" message was displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the purge control solenoid valve needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586770May 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585991April 29, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I called Honda services when I received the recall letter from the mail and they kept on telling me that the parts has not come in yet, so call back later. So, I did do that I called back around 2-3 times and they kept on telling me the same thing that the parts have not come in yet and call back later and would not let me make an appointment. I called them the month of March and April and they still would not let me make an appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585637April 27, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
One day i turned on vehicle and all the warning lights turned on, the lkas system. Automatic emergency breaking, lane departure warning. Cruise control, brake system. More lights that i cant remember. I took it to the honda dealership and they found that it was an internal front multi purpose camera failure that caused all these features to not work which i was told is a safety issue because the seat belts may not engage or other safety features. I have heard of this front multi purpose camera failure multiple times for the odyssey. There were no warning before failure. I do have the failed component in my posession. It has now been replaced and the issue resolved
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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