Honda Odyssey Complaints (2020)

491 consumer complaints on file.

#11343569August 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
20V-438 IS FOR A CAMERA RECALL. HOWEVER THE TWO DEALERSHIPS IN MY TOWN BOTH HAVE SAID THEY WILL NOT HAVE PARTS FOR 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343147August 4, 2020
STEERING
ON A SUNNY, CLEAR, DRY DAY AND ON A PAVED AND MARKED TWO LANE COUNTRY ROAD, THE CAR WOULD NOT LET ME TURN TO THE RIGHT ON A SWTICHBACK TURN. I WAS TRAVELLING AT APPROXIMATELY 25 -30 MPH WITH MY FOOT LIGHTLY ON THE ACCELERATOR TO MAINTAIN SPEED. THE SWITCHBACK WAS TO THE RIGHT AND UPWARD AND IT WAS AROUND 14:00. BASICALLY THE STEERING WHEEL LOCKED AND REMAINED LOCKED FORCING THE CAR INTO THE OPPOSITE LANE OF TRAFFIC UNTIL I BROUGHT THE CAR TO A FULL STOP AT WHICH POINT THE STEERING WHEEL UNLOCKED AND I COULD TURN THE VEHICLE TO THE RIGHT AND FOLLOW THE ROAD BACK TO THE RIGHT ON ITS COURSE. THE ELAPSED TIME WAS PROBABLY 3-4 SECONDS AND FORTUNATELY THERE WAS NO ONCOMING TRAFFIC OR VEHICLES BEHIND US. THE LANE DEPARTURE WARNING SYSTEM WAS ON. THE "MAIN" BUTTON FOR THE ADAPTIVE CRUISE CONTROL AND LANE KEEP ASSIST WAS ON BUT NEITHER OF THESE SYSTEMS WERE ENGAGED. THE SENSORS AND CAMERA ON THE FRONT DID NOT HAVE ANYTHING BLOCKING THEM OTHER THAN WHAT YOU MIGHT EXPECT AFTER DRIVING A CAR IN NORMAL DRIVING CONDITIONS WITHOUT A WASH FOR 4-5 DAYS. THE PROBLEM HAS NOT RE-OCCURRED SINCE THIS ONE TIME EVENT BUT WE ALSO HAVE NOT DRIVEN THE CAR ON SWITCHBACK ROADS SINCE AND DON'T NORMALLY DO SO. THE CAR HAD APPROXIMATELY 1500 MILES ON IT. THERE WAS NO DAMAGE TO THE CAR AND NOTHING TO SHOW SO THERE ARE NO PICTURES INCLUDED WITH THIS REPORT. I HAVE REPORTED THIS ISSUE TO HONDA DIRECTLY AS WELL. I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340649July 21, 2020
ELECTRICAL SYSTEM
NEW CAR, ODOMETER ~ 300 MILES. BACKUP CAMERA NO LONGER TURNS ON WHEN CAR IS ENGAGED IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338392July 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED AN ODYSSEY AND WITHIN LESS THAN 2 WEEKS, THE INFOTAINMENT SYSTEM STARTED DISPLAYING PROBLEMS. THE SYSTEM GIVES A LOUD, CRACKLING NOISE OVER THE SPEAKERS. SOMETIMES THE AUDIO CONNECTION WILL CUT OUT WITH VARYING ERROR MESSAGES. OTHER TIMES THE ENTIRE SCREEN WILL GO BLACK/TURN OFF FOR SEVERAL MINUTES, COMPLETING DISABLING THE BACKUP CAMERA AND OTHER FUNCTIONS. WHEN THE AUDIO GOES OUT IT WILL ALSO HANG UP/DISABLE ANY GOES GOING OVER ANDROID AUTO OR BLUETOOTH. THE AUDIO DISPLAY SCREEN FOR ANDROID AUTO WILL SOMETIMES FREEZE. I'VE ALREADY HAD MY VEHICLE IN THE SHOP TWICE FOR THIS PROBLEM WITHIN A MONTH AND A WEEK OF OWNING THE CAR AND THERE'S BEEN NO RESOLUTION YET. I'VE SEEN THAT THERE'S A CLASS ACTION LAWSUIT FOR THIS EXACT PROBLEM IN THE 2018 AND 2019 MODELS, WHICH APPARENTLY DID NOT GET RECTIFIED FOR 2020. THE PROBLEM OCCURS RANDOMLY AND SPORADICALLY, BUT DOES OCCUR ALMOST EVERY SINGLE TIME I DRIVE THE CAR AT SOME POINT OR ANOTHER. IT'S EXTREMELY DISTRACTING AND NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338423July 9, 2020
ELECTRICAL SYSTEM
THE CAR IS MAKING A CRACKLING NOISE FROM THE DASH BROAD. TOOK IT TO THE DEALERSHIP AND THE LATTER STATED THAT HONDA IS AWARE OF THE ISSUE AND THAT THE CRACKLING/SPARKLING NOISE COME FROM THE SPEAKERS. HE FURTHER STATED THAT HONDA IS WORKING WITH NHTSP ON A FIX. THE NOISE ACCENTUATES WHEN THE DRIVER STEPS ON THE BRAKES, BUT ALSO WHEN S/HE SPEEDS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329032June 15, 2020
UNKNOWN OR OTHER
THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325101May 19, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
WHILE TRAVELING ON THE INTERSTATE AT APPROXIMATELY 75 MPH, THE SUNROOF SPONTANEOUSLY SHATTERED. I HAVE A DASH CAM AND WHEN I REVIEWED THE FOOTAGE, THERE WASN'T ANY SIGN OF ROCKS OR DEBRIS THAT HAD CAUSED THE BREAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319678March 29, 2020
ELECTRICAL SYSTEM
HAD ELECTRICAL ISSUES WITH THE ODYSSEY SHORTLY AFTER CROSSING 2K MILES. THE VEHICLE DOES NOT START RELIABLY. CALLED HONDA ROADSIDE ASSISTANCE MULTIPLE TIMES TO JUMP START THE VEHICLE. BROUGHT THE VEHICLE INTO THE DEALERSHIP TO PREFORM NHTSA RECALL NUMBER:20V-066 ON FRIDAY MARCH 27TH AND HAVE THEM INSPECT THE ISSUE STARTING THE VEHICLE. THE BATTERY WAS CHARGED BY THE DEALERSHIP AND ON SATURDAY MARCH 28TH THE VEHICLE CONTINUED TO NOT START. WHEN ROADSIDE ASSISTANCE SHOWED UP ON SATURDAY, THE BATTERY WAS CHECKED AND IT WAS NOT AN ISSUE.THE VEHICLE WILL BE BROUGHT BACK TO THE DEALERSHIP ON MONDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298171January 9, 2020
UNKNOWN OR OTHER
THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288730December 12, 2019
SERVICE BRAKES
WHEN PULLING INTO A PARKING SPACE THIS MORNING AND APPLYING THE BRAKES, THE BRAKE PEDAL DID NOT ENGAGE. PEDAL WENT TO THE FLOOR WITH NO RESISTANCE WHILE MAKING A GRINDING/SLIPPING SOUND. I WAS GOING STRAIGHT, LESS THAN 5 MPH. I RELEASED THE BRAKE AND REAPPLIED QUICKLY (PUMPED THE BRAKES) BEFORE BRAKES FINALLY ENGAGED. THIS CAUSED ME TO COME VERY CLOSE, ALMOST HITTING THE PARKED CAR IN FRONT OF ME IN THE PARKING LOT. I CHECKED THE BRAKE FLUID RESERVOIR WAS FULL AND THERE WAS NO APPARENT FLUID ON THE GROUND BENEATH MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282932November 29, 2019
ELECTRICAL SYSTEM
FREQUENT LOUD CRACKLING NOISES COME FROM THE SPEAKERS, FOLLOWED BY A NETWORK CONNECTION LOST ERROR MESSAGE ON THE SCREEN, AND THEN THE SCREEN WILL GO BLACK AND EVENTUALLY THE SYSTEM WILL REBOOT. THIS WILL HAPPEN REPEATEDLY WHILE DRIVING AND DOES NOT DEPEND ON THE STATE OR USE OF THE INFOTAINMENT SYSTEM (IT CAN BE OFF AND STILL HAPPEN). THERE SEEMS TO BE A CORRELATION WITH GOING OVER A BUMP, SUGGESTING A LOOSE CONNECTION SOMEWHERE. WHEN RESTARTING OR OFF, THE RADIO, CLIMATE CONTROLS AND THE BACKUP CAMERA ARE ALL UNAVAILABLE. THIS IS A SAFETY HAZARD AS IT DISTRACTS THE DRIVER AND ALSO PREVENTS USAGE OF THE BACKUP CAMERA. BEGAN HAPPENING INTERMITTENTLY AT AROUND 1500 MILES AND NOW AT ~1700 MILES IT HAPPENS ESSENTIALLY ALL THE TIME. PLEASE ADDRESS THIS ISSUE SOONEST POSSIBLE. MANY PEOPLE BUYING HONDA CARS AND NOT AWARE OF THESE ISSUES !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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