Honda Odyssey Complaints (2020)

491 consumer complaints on file.

#11426338July 25, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The audio/infotainment system controls everything in the vehicle. It has had a crackling noise coming over the speakers since I purchased the vehicle in September 2020. I had purchased it brand new and almost immediately after I took delivery realized there was an issue with this vehicle. After reviewing online posts from other owners, it became apparent that this was a widespread issue. The system just turns off while you're driving and you get a black screen that says "network connection lost" and you can't do anything with the unit. The rear-entertainment system does not work, can't adjust any settings that are controlled through the unit which as I said, everything is controlled through there, no rear-view camera, etc. I have brought it back to the dealer countless times and they said there were not any fixes for it and it is a known issue. There was one recall issued that the dealer performed but the problem still exists. The dealer told me that it was a temporary solution for the issue and Honda did not have a permanent fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422702June 28, 2021
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
New ex-l model van with about 800 miles on it began to permeate the cabin with a gaseous odor coming from the air vents in recirculate mode and could be smelled from the outside of the vehicle as well. Initially smelled it when at idle after a 150 mile one-way trip. The vehicle had to be turned off to make the smell stop. It started again upon return and got stronger when the a/c was put in fresh air mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413321April 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS TRYING TO COME TO A STOP AND MY CAR WOULDN'T STOP. THE CAR WAS SHAKING AND I ALMOST HIT THE CAR IN FRONT OF ME. THANKFULLY THERE WASN'T A CAR TO THE RIGHT OF ME SO I SWERVED AND PULLED MY EMERGENCY BRAKE. THERE WAS A LIGHT ON THAT SAID BRAKE SYSTEM IN ORANGE. THANK GOD MY TWINS WERE NOT WITH ME WHEN THIS HAPPENED. IT'S A 2020 HONDA ODESSEY WITH LESS THAN 8000 MILES. I BOUGHT I BRAND NEW! I HAD IT TOWED TO THE DEALER AND THEY SAID THEY HAVEN'T FOUND ANYTHING TO FIX. THEY DID KEEP IT ANOTHER 24 HOURS TO DRIVE IT AROUND SOME MORE TO SEE IF IT HAPPENS AGAIN. I'M WORRIED SICK TO DRIVE THIS AGAIN WITH MY CHILDREN IN IT! WHAT IF NEXT TIME I AM NOT SO LUCKY TO AVOID AN ACCIDENT?!? I SAW OTHERS POST THE SAME THING ON THIS EXACT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406207April 3, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
RECALL # 20V-438 INCOMPLETE. PARTS ORDERED 12/16/2020 . PARTS HAVE NOT ARRIVED AS OF 4/3/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399995March 9, 2021
ELECTRICAL SYSTEM
NEW CAR- PURCHASED IN OCT 2020 HAS HAD PERSISTENT ISSUES WITH THE INFOTAINMENT/CAMERA UNIT REPEATEDLY GOING BLACK AND REBOOTING. SOMETIMES OFF FOR UP TO 20 MINUTES WITHOUT ACCESS TO BACKUP CAMERA (I LIVE ON A BUSY STREET ACROSS FROM AN ELEMENTARY SCHOOL) OR GPS. THIS HAPPENED THE FIRST TIME THE DAY I DROVE IT HOME FROM THE DEALER AND HAS HAPPENED SINCE. I HAVE TAKEN IT TO SERVICE ON MULTIPLE OCCASIONS IN INCLUDING REPLACING THE INFOTAINMENT UNIT AND THE ISSUE CONTINUES. THIS IS A NEW VEHICLE. EVERY TIME I DRIVE MORE THAN 20 MINUTES IT STARTS REBOOTING EVERY 15 MINUTES OR SO. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387831January 13, 2021
POWER TRAIN
CAR DRIVE FORWARD WHEN I SHIFTED INTO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383377December 14, 2020
POWER TRAIN
UPON ACCELERATION FROM A STOP, TRANSMISSION LAGS TO THE POINT OF CAR NOT MOVING. IT HAPPENS WHEN PULLING OUT INTO TRAFFIC, MAKING A TURN OR PULLING AWAY FROM A LIGHT. HAVE TAKEN TO DEALER TWICE TO REPORT..NOW HAVE 7000 MILES ON CAR..DEALER SAYS ITS NORMAL..THERE IS NOTHING WRONG WITH THE CAR..ITS THE WAY THE TRANSMISSION WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378406December 8, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
MAJOR SAFETY CONCERN (BRAKE FAIL DURING DRIVING) WITH NEW 2020 HONDA ODYSSEY WITH 2618 MILES DRIVEN. BRAKE MADE LOUD SQUEAK NOISE RIGHT AFTER PURCHASE AND TOOK IT TO LOCAL HONDA DEALERSHIP WHERE CAR WAS PURCHASED 4 TIMES. HONDA DEALERSHIP RESURFACED ROTOR 2 DIFFERENT TIMES. ABOUT 12-14 DAYS AGO, HONDA ODYSSEY BRAKE FAILED WHEN GOING DOWN AT SLIGHT GRADE. WHEN BRAKE PADDLE WAS APPLIED, ENTIRE VAN, INCLUDING STEERING WHEEL SHAKE AND VAN FAILED TO STOP. MY DRIVING HABIT OF LEAVING LARGE GAP BETWEEN VEHICLE SAVED MY LIFE. IT TOOK APPROXIMATELY 1/3 OR 0.33 MILE TO BRING CAR TO STOP. I SAVED MY LIFE ALONG WITH OTHER ON ROAD ON THIS INCIDENT. VAN IS PARKED IN GARAGE AND NOT BEING DRIVEN UNTIL HONDA NORTH AMERICA AND/OR NHTSA | NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION INSPECT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375340November 19, 2020
ELECTRICAL SYSTEM
DEFECTIVE 2020 HONDA ODYSSEY RECEIVED BRAND NEW JUNE 9. BEGAN HAVING ISSUES IN 2 MONTHS. SERVICED AT BAYTOWN, TX COMMUNITY HONDA ON 9/11, 9/24,9/17,10/16 FOR OCCURRING ISSUE. PROBLEM HAS NOT BEEN RESOLVED. VIDEO DOCUMENTATION WITH TIME STAMP OF ISSUE IS SAVED. CASE OPEN WITH AMERICA HONDA: CASE MANAGER, ANTONIO DETERMINED THE HONDA TECHS AT THE DEALER ARE INCORRECTLY FIXING THE VAN. THE FAKRA CONNECTOR NEEDS TO BE REPLACED. HE WILL SUBMIT REQUEST TO FIELD MANAGER TEAM FOR A FIELD ENGINEER TO BE SCHEDULED TO SERVICE MY VAN. ANTONIO, CASE MANAGER, ALSO ADVISED TO CANCEL 11/19 APPOINTMENT WITH SERVICE DEPARTMENT AND TO WAIT FOR CALL BACK FOR HONDA FIELD ENGINEER. COSTUMER REQUESTED ETA, ANTONIO WOULD NOT PROVIDE ESTIMATED TIME, ADVISE TO WAIT FOR A CALL. POPPING NOISE, DISCONNECTS BLUETOOTH. POPPING NOISE OCCURS WHEN DRIVER IS ON A CALL, LISTENING TO MUSIC, AND EVEN DURING COMPLETE SILENCE THERE IS POPPING. ELECTRICAL ISSUE OCCURS DURING STATIONARY, IN MOTION, ON A CITY, HIGHWAY, AND TURNING. THE PROBLEM IS UNSAFE BECAUSE BLUETOOTH CONNECTION IS NOT WORKING PROPERLY WHICH PREVENTS ME TO SAFELY USE HAND FREE CALLING. THIS IS ILLEGAL IN THE STATE OF TEXAS. THE HONDA ODYSSEY 2020 CURRENTLY HAS 7298 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365120October 19, 2020
ELECTRICAL SYSTEM
PURCHASED BRAND NEW MARCH 2020. EXPERIENCING ISSUES WITH RADIO STATIC, POPPING NOISES FROM SPEAKERS, RADIO NOT FOUND ERROR MESSAGE WHILE DRIVING. RADIO STILL RUNNING AFTER CAR IS TURNED OFF AND DOORS ARE OPENED. WE HAVE TO TURN THE CAR BACK ON AND OFF AGAIN TO GET THE RADIO TO SHUT OFF. ISSUES WORSENED AFTER RECALL WORK WAS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364878October 18, 2020
UNKNOWN OR OTHER
TURN SIGNAL SOUND INDICATOR NOT AUDIBLE WHEN DRIVING. ENGINE NOISE, OPEN WINDOWS, RADIO, DROWN OUT THE SOUND OF THE TURN SIGNAL BEING ON. TURN SIGNAL LIGHT INDICATOR WORKS BUT SEEMS TO BE NOT ENOUGH TO REMIND ME TO TURN IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363630October 9, 2020
UNKNOWN OR OTHER
CRACKLING NOISE FROM FRONT WINDSHIELD OR DASH AREA MOST FREQUENT WHEN THE VEHICLE IS MOVING BUT CAN SOMETIMES BE HEARD AFTER COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363438October 8, 2020
STRUCTURE:BODY
REAR SLIDING DOORS OPEN AFTER PUTTING CAR IN DRIVE AND RELEASING THE EMERGENCY BRAKE. PROBLEM IS INTERMITTENT. THE CAR HAS NOT YET MOVED. I HAVE FOOT BRAKE ENGAGED. THIS HAS HAPPENED IN MY DRIVEWAY, IN PARKING LOTS, AND ALONG THE CURB ON A BUSY STREET..THE LAST OCCURRENCE WAS 10/06/2020. PROBLEM REPORTED TO DEALER SERVICE FRIDAY 10/02/2020 FROM PREVIOUS OCCURANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362131September 30, 2020
ELECTRICAL SYSTEM
WE BOUGH THE VEHICLE NEW, AND IT WAS FINE FOR THE FIRST 1800 MILES. THEN, THE ENTERTAINMENT SYSTEM STARTED RANDOMLY POWERING DOWN, USUALLY FIRST DISPLAYING A MESSAGE "NETWORK COMMUNICATION LOST". SOMETIMES IT WILL COME BACK ON, SOMETIMES IT CANNOT BE RESTARTED FOR DAYS AT A TIME. (WHEN IT DOES COME BACK ON, THERE USUALLY IS A POPPING SOUND COMING FROM THE SPEAKERS). THIS HAPPENS AT RANDOM, IRREGARDLESS IF THE VEHICLE IS IN MOTION OR NOT. BESIDES FOR NOT HAVING THE ABILITY TO LISTEN TO MUSIC WHILE DRIVING, THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WHEN THIS HAPPENS, THE BACKUP CAMERA DOES NOT WORK EITHER. SO, YOU HAVE A LARGE VEHICLE (I.E. A MINIVAN) WITH MINIMAL REAR VISIBILITY, WHICH IS USUALLY USED AROUND CHILDREN, AND YOU HAVE NO WAY OF SEEING WHAT'S BEHIND YOU. I BROUGHT THIS TO THE DEALERSHIP AND THEY SAID THEY DON'T KNOW HOW TO FIX THIS. I SPOKE TO AMERICAN HONDA AND THEY ALSO SAID THEY DON'T KNOW HOW TO FIX THIS. THIS IS LITERALLY A DEAD CHILD WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353247September 4, 2020
ELECTRICAL SYSTEM
THE INFOTAINMENT CENTER WILL GO BLACK AND DISRUPT VIEWING OF THE BACKUP CAMERA OR OTHER FEATURES. IT IS UNABLE TO BE TURNED BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352496September 1, 2020
ELECTRICAL SYSTEM
WE JUST BOUGHT OUR VAN 20 DAYS AGO, THE INFOTAINMENT SYSTEM IS FAILING. IT INTERMITTENTLY SHUTS DOWN WHEN PARKED AND WHILE DRIVING. THE RADIO CRACKLES, OUR MODEL HAS A DVD PLAYER THAT SOMETIMES DOESN'T WORK, BACK UP CAMERA SOMETIMES DOESN'T WORK, BLUETOOTH SHUTS OFF DURING A CALL. SCREEN SHOWS CONNECTION LOST AND REBOOTS WHILE DRIVING. WE WAITED TO TAKE OWNERSHIP OF OUR VAN DUE TO A RECALL THAT THEY WAS RELATED TO THE INFOTAINMENT SYSTEM, I GUESS THEY DIDN'T FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352350August 31, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I WAS SOLD A CAR WITH AN ACTIVE RECALL, THAT CAME OUT ON 7/28. I PURCHASED THE CAR ON 8/13 AND HAD NO IDEA ABOUT THE RECALL... I AM EXTREMELY UPSET THAT I WAS SOLD AN UNSAFE VEHICLE AND FOR A RECALL THAT COULD AFFECT THE SAFETY OF MY WIFE AND CHILDREN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350124August 18, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING ON INTERSTATES AND LOCAL ROADS, THE ONBOARD "INFOTAINMENT" SYSTEM CONTINUALLY EMITS LOUD POPPING, CRACKLING SOUND (SOUNDS LIKE THINGS HITTING WINDSHIELD), RESULTING IN DISTRACTION AND CONFUSION WHILE DRIVING. VARIOUS COMPONENTS OF THE INFOTAINMENT SYSTEM RANDOMLY GO OUT, CAUSING SYSTEM REBOOTS WHILE DRIVING AND CREATING DISTRACTION. NAVIGATION SYSTEM IS ALSO SOMETIMES AFFECTED, FAILING TO PROVIDE TURN GUIDANCE OR GIVE ACCURATE LOCATION. REAR "CABIN VIEW" FREEZES INTERMITTENTLY, DISPLAYING ONLY STILL IMAGE RATHER THAN VIEW OF REAR SEATS. FM RADIO RANDOMLY CUTS OUT, DISPLAYING "NO AUDIO CONNECTION FOR FM".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344167August 9, 2020
STEERING
THIS IS A FOLLOW UP REPORT TO 11343147. SINCE THE SUBJECT REPORT WE HAVE HAD 3 MORE INCIDENTS (IN ABOUT A WEEK) OF THE STEERING WHEEL LOCKING AND PREVENTING THE CAR FROM TURNING. ONE TIME THE LOCKED STEERING WHEEL FORCED THE CAR INTO THE ONCOMING LANE OF TRAFFIC DURING A BASIC RIGHT HAND TURN INTO A NEIGHBORHOOD. ONE INSTANCE WHILE STOPPED TO TRY AND BACK INTO OUR DRIVE WAY WE WATCHED THE STEERING WHEEL TURN BY ITSELF. IN THESE CASES THE LANE DEPARTURE WARNING WAS SET TO WARNING ONLY AND THE ACC AND LKAS ARE 100% OFF. CLEAR, SUNNY DRIVE DAYS. TEMPERATURE IN THE LOW 80'S. CAR SPEEDS WERE FROM 0 MPH TO PROBABLY 25 MPH. I HAVE UPLOADED A PDF THAT DESCRIBES AS BEST WE CAN THE INCIDENTS THAT HAVE OCCURRED SO FAR. THE ISSUE SEEMS TO BE VERY RANDOM. WILL BE TAKING THE CAR TO THE DEALER TOMORROW TO SEE IF THEY CAN DETERMINE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343556August 5, 2020
ELECTRICAL SYSTEM
MY VEHICLE'S INFOTAINMENT SYSTEM CONTINUALLY TURNS OFF. THE SCREEN GOES BLANK FOR LONG PERIODS OF TIME, THE SYSTEM WILL RESTART MULTIPLE TIMES WHILE DRIVING, AND IT WILL NOT FUNCTION PROPERLY. I HAVE BROUGHT IT IN TO THE DEALER TO BE FIXED MULTIPLE TIMES AND NOTHING HELPS. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE WHEN THE INFOTAINMENT CONSOLE CONTROLS SO MUCH OF THE VEHICLE. THE BUTTONS ON THE STEERING WHEEL ALSO ARE DISABLED WHEN I DRIVE AND HAVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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