Honda Odyssey Complaints (2020)

491 consumer complaints on file.

#11537868August 11, 2023
BACK OVER PREVENTION
The contact owns a 2020 Honda Odyssey. The contact stated while reversing from a parking spot, the back over prevention camera was blank. The contact stated that the vehicle struck a delivery truck. There were no warning lights illuminated. There was no Police report filed. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 14,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537560August 9, 2023
ELECTRICAL SYSTEM, ENGINE
1)The back hatch will randomly close. The first time it happened I didn’t know what was going on and it hit me in the head. Today my kids were there and it almost hit them but I pushed them out of the way because I knew what was happening as it makes a certain noise first. 2)It stalls out randomly at red lights. 3) the doors won’t open or close at times. 4) the dvd player gets so hot it almost burns you and the dvd player won’t work. When I contact the dealer they say they can’t do anything since it happens randomly and it if doesn’t happen when it’s at the dealership they don’t know what to do so they don’t even make an appointment. Two years ago we complained that the door didn’t have a sensor because it shut my two year olds hand in the door. Honda acted like we were crazy. Then it became a recall and they ‘fixed’ them. But now they won’t open or close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536243August 3, 2023
UNKNOWN OR OTHER
The right-side sliding door for the rear seat row has a recurring malfunction. When the vehicle is locked and not running the sliding door will open a small bit, all by itself. It will remain stuck in this position and the electrical sliding door mechanism will not operate it. No one can exit or enter the vehicle using that door. The door can be forced to the full open position with substantial exertion by an adult male. It will then close and the electrical opening/closing mechanism will work alright for some time until the problem occurs again. This vehicle is available for inspection upon request. The vehicle dealer service department said they had seen this problem before in other vehicles. This component of my vehicle has not been inspected by the manufacturer, police, or others. When this problem occurs, a warning message is displayed on the vehicle electronic dashboard saying "Right sliding door problem."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536189August 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Honda 36160-THR-A81 Camera Monocular for 2019 Honda Odyssey 36160THRA81 Honda Sensing Camera Monocular system failed giving ACC- Adaptive Cruise Control Problem, LKAS - Lane Keep Asset Problem, Collision Mitigation Problem, Road Departure Mitigation System Problem, Auto High-Beam Problem, Brake System light on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535691August 1, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Front windshield camera, controls adaptive cruise control, lane keep assist, lane departure mitigation, front collision mitigation, auto high beam, all the lights came on and all the features stopped working. We were 1500 miles from home when this happened had it repaired at a dealership $1300. I called Honda corporate and after 2 days a customer service representative called me back. He told me the vehicle was 2500 miles out of warranty and it's a car and cars are going to break down. That I should drive it back home and have the dealership repair it and they might be able to help with some kind of reimbursement. I did not want to drive it that far without all the systems functioning so he said well that's on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534080July 24, 2023
UNKNOWN OR OTHER
When at a stop light at a busy intersection the idle stop feature would not restart the engine. The vehicle became stalled in the middle of traffic and I could not restart the vehicle for approximately 8 minutes. A transmission failure warning came on the screen and I was unable to operate anything in the vehicle. This could have caused me to be hit by oncoming traffic or rear ended. The vehicle has been inspected by the dealer and they were unable to reproduce the problem. This has happened a total of 3 times within the last 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533479July 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
The following errors suddenly appeared one-at-a-time, causing all the advanced driver assistance capabilities to stop working, including regular cruise control: * ACC - Adaptive Cruise Control Problem * LKAS - Lane Keeping Assist Problem * Collision Mitigation System Problem * Road Departure Mitigation System Problem * Auto High-Beam Problem * Brake System light also appeared. Battery replacement did not fix issue. Errors usually appear within about 30-60 seconds of turning the car on, but errors occasionally go in and out intermittently. Lights come on with a distracting beep one-at-a-time, causing major distractions while driving and suddenly disabling any active cruise and/or LKAS features while driving in traffic. Dealer stated the windshield mounted LKAS camera needs to be replaced for $1592 + tax. Safety features should not be flaky, and customers should not bear the cost of repairing safety equipment such as this. This should be strongly considered for a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532308July 14, 2023
UNKNOWN OR OTHER
I purchased my 2020 Honda Odyssey 3 months ago. We did notice that part number 72650-THR-A12 the rear door latch was carroded. The dealer had told me not to be concerned. Well I have been unable to drive my vehicle because I am waiting for that part which is on national backorder. The incident happened two weeks ago my sliding door opened while driving with my kids in the car. I had to pull over to try to close it I thought it was a fluke. Turns out I couldn't get it to stay closed. I had to drive it back home with the warning lights that my door is open. I can't get it to close at all or lock the vehicle while driving. There should be no reason why the inside of my door is all rusted and carroded. Not sure how water is getting in there. This leads to a failed door latch which then leads to the sliding door malfunction. The part is on backorder which makes me think that there are many other people experiencing the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528229June 21, 2023
ENGINE, ELECTRICAL SYSTEM
Vehicle’s “Engine Idle Stop” feature malfunctions unless it is turned off manually. This is an energy conservation feature which turns off the engine when stopped. However, when lifting the brake, the engine does not turn back on at times, sometimes fully stalling the vehicle. At times, numerous lights have come onto the dashboard after this happens. At other times, the vehicle has completely turned off, leaving the safety of the driver and passengers at risk, particularly at stop lights, stop signs, and when in stop and go traffic. I’m continually worried someone is going to rear-end us when they see our brake light go off at an intersection. Vehicle has been brought to Honda dealership who stated they did not know the cause and replaced the battery. Problem was not solved and continues to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527671June 19, 2023
ELECTRICAL SYSTEM
There is a distracting static coming out of the speakers. sounds like popping and crackling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525845June 7, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
While driving down the interstate the van went in Neutral and a message appeared on the screen that it was in Neutral, pull over when it is safe. The lights on the dash dimmed and no other message or warnings appeared. As I pulled off the interstate I was unable to use the brakes. We tried to put the van back in Drive but was not successful. We were able to get the vehicle in park and come to a stop. I turned it off and back on. No other messages appeared. The vehicle drove as expected and brakes worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524914June 1, 2023
ENGINE
The contact owned a 2020 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the vehicle failed to restart. As a result, another vehicle crashed into the rear of the contact’s vehicle. The contact sustained injury to her neck and lower back that required medical attention. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 28,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523442May 23, 2023
ELECTRICAL SYSTEM, ENGINE, BACK OVER PREVENTION: WARNINGS
The vehicle is currenting having an issue with the MOST feature which is causing a static sound coming from the speakers as well as the DVD/CD player not working at all. Once in a while when idling with brake on the vehicle will shut and down and restart on its on quickly. When this happens multiple warnings will appear on the dashes warning system. Some of these warnings are mitigation collision warning, cruise control, and low power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522054May 15, 2023
ELECTRICAL SYSTEM, ENGINE
Car was stopped in traffic and has a feature that shuts off the engine when stopped (in Drive but with brakes pressed). When trying to proceed forward car shuts down with numerous errors and does not start back up for 5 minutes. Cars are honking and having to drive around us. Eventually was able to get the car running and moved to a safe area. Errors car displayed included: blind spot info system problem and transmission problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521067May 8, 2023
FUEL/PROPULSION SYSTEM
The idle stop caused my car to turn off on the highway while I was stopped in traffic. Unfortunately, I was the last car in the line on the highway and the truck coming behind me was coming at a rapid rate of speed. Thankfully, the same issue had happened to my son the week before and he was able to tell me that putting the car in park and turning it off and back on would fix the issue. There is a service bulletin 21-013 related to this issue but not a recall. This is a safety issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516959April 13, 2023
ENGINE
SOMETIMES (NO DISCERNIBLE PATTERN) AFTER STOPPING AT A RED LIGHT OR A STOP SIGN, THE CAR SHUTS OFF AND WILL NOT RESTART FOR SEVERAL MINUTES. THE HONDA SERVICE CENTER AT THE DEALER WHERE WE LEASED THE CAR SAID THEY HAVE HEARD OF SIMILAR PROBLEMS WITH NEWER MODEL HONDA ODYSSEYS AND HONDA PILOTS BUT THERE HAS BEEN NO FORMAL RECALL. THIS IS A CLEAR SAFETY HAZARD. THE BATTERY HAS BEEN TESTED AND IT IS FINE.THE MECHANICS CANNOT FIND ANYTHING WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516195April 9, 2023
ENGINE, ELECTRICAL SYSTEM
Auto shutoff feature regularly fails when attempting to restart the engine. It may delay the restart or put the car in park and not allow it to restart for over 30 seconds. I was stuck in stop and go rush hour traffic. The engine would not restart, leaving the car stranded in the center lane for over a minute while attempting to get the car to start and in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515622April 5, 2023
VISIBILITY
The contact owns a 2020 Honda Odyssey. The contact stated that he became aware that the VIN was included in NHTSA Campaign Number: 23V174000 (Visibility) however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514939April 1, 2023
UNKNOWN OR OTHER
While driving the infotainment system will go completely out. When this happens you lose all additional safety features (back up camera, lane notifications, etc). This also becomes a distraction to the driver as when the system goes out it make a loud noise or will have a continued crackling noise which is highly distracting to the driver. I have seen a number of complaints online about this issue and have experienced the outages almost daily while driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514203March 28, 2023
UNKNOWN OR OTHER
Stopped at red light. System to stop the engine to save fuel engaged. When light turned green the car would not restart, stranding the vehicle at the intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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