Honda HR-V Complaints (2023)

688 consumer complaints on file.

#11565931January 17, 2024
VISIBILITY/WIPER
I used the rear defrost on a cold drive and then put the car in my heated garage. I woke up the next day to the back window having a massive hole in it. We called the Honda dealer and they have another 2023 HRV with the exact exact same problem this morning. We looked online and other people are reporting the exact same issue with this make and model. It was -7° when we were driving the car last night, so if this window had busted while we were driving that would have meant driving at very dangerous temperatures. The police did not inspect the vehicle, nor the insurance company at this point. We have taken photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565783January 16, 2024
UNKNOWN OR OTHER
On [XXX] I was driving on the [XXX] to San Diego when I heard a loud boom and then my rear window on the drivers side had a hole in it. It was raining and I was using the rear window defroster. I immediately turned around and drove back home and took my car to the Honda dealership. When they opened the rear door and shut it a large portion of the glass fell out along with some plastic parts of the window panel. They said nothing could be done until after the Holiday. After the holiday they talked to Honda and Honda agreed to replace the window. The window part is on back order and was expected to be shipped on Jan 12; however, as of today it is still not shipped and listed as back ordered. They did not have a loaner car available for me so I was forced to rent a vehicle twice during this time until one became available on Jan 16. I told the Honda dealer that this has been happening and there is a class action lawsuit in Pennsylvania and they told me they were totally unaware of this problem existing in Honda vehicles. They were surprised when Honda agreed to pay for it. Honda needs to issue a recall and make sure that all the owners and dealerships are aware of this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565767January 16, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2023 Honda HR-V. The contact stated that while driving at 50 MPH, the rear defroster was activated, and the rear window exploded. The vehicle was not diagnosed but was repaired by a mobile window repair company. The manufacturer was notified of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565753January 16, 2024
UNKNOWN OR OTHER
Rear window exploded after turning on rear defrost about 5 minutes into drive time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565664January 16, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Was driving from one restaurant to another tea shop after dinner around 7:30 PM. After parking in the lot, we heard a minor crack sound but did not thought of something major. However, after getting the tea and trying to place it in the trunk, we realized that there was a hole on the rear windshield, with edges all broken up. Thought of it as an unsuccessful break-in, but there was other cars in the parking lot without this kind of shattering, which doesn’t make sense that it was a intended intrusion. Honda definitely needs to recall this issue and have the rear window replaced!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565529January 15, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
I was driving on an open road at aporox 8pm no wind rain or snow and my REAR WINDOW spontaneously combusted. Nothing hit the window and there was no apparent object thrown through the window. The temp outside was approx 32 degrees and the rear defogger was engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565516January 15, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
The rear windshield exploded and shattered into pieces when I turned on rear defroster. No warning, no impact or other vehicles involved. This is a safety issue, I have my 3 year old son at the backseat, and the pieces of shattered glass flew pretty far out, and luckily I wasn't driving fast in the highway. I took my car to the dealer and they are ordering part to fix my rear windshield and my rear wiper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565507January 15, 2024
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
While at the gym one evening on 1/3, I came back to my car and noticed a shattered rear windshield. Initially my thoughts were 'did my car get broken into?' however, nothing was missing and my gym is located in a fairly safe part of town. Also, this occurred early evening, one of the busiest times at the gym and an unlikely time for a break in. I notified the police, my insurance company, and the gym. The police reviewed footage of the parking lot and didn't see anything that suggested a break it. Shortly thereafter, I became aware of many HRV owners experiencing 'spontaneous' shattering of the rear windshield. The situation was beginning to make more sense. I believe that I am a victim of this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565481January 14, 2024
VISIBILITY/WIPER
I was operating my vehicle under normal operations when I parked in my driveway. I got out of the car, closed my door and then heard a crack….to see that my rear windshield had completely shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565444January 14, 2024
VISIBILITY/WIPER
My rear shield window shattered after I used the defroster. It was a normal cold morning in Germantown, NY. I turned on the defroster for 2 min. and a little bit later the rear window shattered everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565437January 14, 2024
VISIBILITY/WIPER
After getting in my car and shortly after turning it on, my rear windshield exploded and caused for pieces of glass to fly everywhere. One piece of glass hit my face but what worries me most is that my dogs are in the back seat when this shattered and they had glass all over them. They are shaking from fear because that sound was very loud and happened out of nowhere. No one hit me and I was not moving the car. After some online research, it looks like this is a common issue in this make/model car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565434January 14, 2024
VISIBILITY/WIPER
The rear windshield shattered while the car was parked and warming up. The hatch was closed. There was no impact to the rear windshield. There were no warning signs or lamps. The dealer has not yet been contacted, but will be once the dealer is open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565418January 14, 2024
UNKNOWN OR OTHER
rear windshield spontaneously shattered when car was parked in the garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565315January 13, 2024
VISIBILITY/WIPER
I was slowing down for a stop sign and the back window spontaneously shattered. Nothing struck the window and there were no cracks in the window previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565295January 13, 2024
UNKNOWN OR OTHER
I parked my car in the apartment complex overnight and the next morning I walked out to a shattered back windshield. I thought someone broke into my car; called the police, and insurance. Nothing was verified stolen after I did some glass cleanup. I didn't realize it was a common issue until I found an article.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565245January 13, 2024
UNKNOWN OR OTHER
Shortly after parking, the vehicle in the garage there was a loud bang sounding like a gun shot. When I walked behind my car I saw that my rear hatch window exploded out. I have not contacted the dealer yet but will first thing tomorrow morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565240January 12, 2024
UNKNOWN OR OTHER
Rear windshield shattered while using rear defroster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565237January 12, 2024
UNKNOWN OR OTHER
On [XXX] my wife left the house in her 2023 HRV traveling less than one mile when her back glass made a loud pop and shattered. The loud pop startled the wife. We have to travel 40 miles to the dealership for inspection. Not a fun trip for a couple of seniors in mid January. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565202January 12, 2024
STEERING
The vehicle steering is sticking. The power steering rack is sticking when turning the wheel in either direction. Safety is compromised because steering is not easy. The dealer confirmed this problem and recommended replacement of the electric power steering rack after they found the same issue.no warning lamps. The dealer said part is on backorder until April and indicated I should take the car home, which I declined. They provided a loaner car after I insisted the car was unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565107January 12, 2024
STEERING
While driving the vehicle at any speed, the steering wheel sticks when trying to make even the slightest movement. No warning lamps or malfunction codes appear on the instrument panel when this is happening. Additional effort is needed by the driver to overcome the sticking behavior. I took the vehicle my local Honda dealer in Selma, TX and they were able to replicate the problem. They recommended replacing the EPS gear box (rack and pinion) however the part is on critical backorder with American Honda. No timeframe is currently available on the availability of this part. The vehicle is driven by daughter and I am very concerned that this issue could cause her to lose control of the vehicle causing injury to her and other drivers around her. At the dealership I was advised to call American Honda because there is nothing they can do. I will be calling the manufacturer to report this issue and find out if a replacement vehicle can be provided and if not then perhaps a loaner while the vehicle is repaired. I would recommend creating a recall for this safety issue. I have read in various online forums that this is common issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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