Honda CR-V Complaints (2002)

515 consumer complaints on file.

#10564446February 15, 2014
STEERING, SUSPENSION
I AM 2ND OWNER OF THIS 2002 HONDA CRV-EX MADE IN GREAT BRITAIN FOR OUR LEFT HAND DRIVE (RIGHT SIDE OF ROAD) AMERICAN MARKET. CURRENT MILEAGE IS APPROXIMATELY 149,500. RECENT 4 WHEEL ALIGNMENT TO CORRECT FRONT TIRE WEAR AND RETURN TO MANUFACTURER SPECIFICATIONS HAS RESULTED IN VIOLENT PULL/TORQUE STEER TO RIGHT UPON ACCELERATION. DRIVING AT CRUISING SPEED REQUIRES STEERING CAR TO LEFT TO CONTROL CONSTANT PULL TO RIGHT. THIS IS NOT A ROAD CROWN ISSUE. I SEE FROM MY OWN INTERNET SEARCHES THAT THIS IS A VERY COMMON ISSUE FOR NUMEROUS YEARS OF THIS VEHICLE, BUT I HAVE NOT YET FOUND ANY COMPLAINTS ON FILE HERE. MANY CONSUMER STORIES FOUND ELSEWHERE DOCUMENT THAT A HONDA DEALER WON'T EVEN CONSIDER ASSISTING THIS PROBLEM IF THE VEHICLE IS OUT OF WARRANTY (LIKE MINE...). EVEN SO, MANY OTHER STORIES HAVE THE DEALER SAYING THAT THERE IS NOTHING THAT CAN BE DONE IF THE ALIGNMENT MEETS THE VEHICLE'S PUBLISHED ALIGNMENT SPECIFICATIONS. I AM TRYING TO GET A COPY OF A HONDA TSB THAT MIGHT ADDRESS THIS PROBLEM, BUT ACCESS TO HONDA MANUFACTURER WEBSITES IS BLOCKED ON ACCESSING TSB'S AND EVEN THIS USGOV SERVICE APPEARS TO REQUIRE PAYING FOR SUCH CRITICAL INFORMATION. I WILL KEEP LOOKING AND HOPE THAT THERE IS A DEFINITIVE CORRECTION TO THIS DANGEROUS VEHICLE BEHAVIOR AND I HOPE NHTSA WILL TAKE HONDA TO TASK ON THIS ISSUE FOR MANY CRV OWNERS. I SUGGEST NHTSA DO ITS OWN GOOGLE SEARCH FOR THIS PROBLEM AS A STARTING POINT. THANX!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560548January 19, 2014
LATCHES/LOCKS/LINKAGES
IN 2010 THE LOCKS ON THE TWO FRONT DOORS AND LEFT REAR PASSENGER DOOR STOPPED RESPONDING TO THE ELECTRONIC SIGNAL AT ABOUT THE SAME TIME. ALL THREE ACTUATORS WERE REPLACED. THE VEHICLE HAS NOT HAD EXTENSIVE USAGE SINCE THEN BUT IN DECEMBER 2013 PROBLEMS DEVELOPED AGAIN WITH THE LOCKS - WITH TWO NEW DOORS AND ONE REPEATING DOOR. THE REAR RIGHT PASSENGER DOOR LOCK, THE TRUNK/HATCH LOCK, AND FOR A SECOND TIME THE DRIVER'S FRONT DOOR DO NOT WORK CORRECTLY. THE REAR RIGHT PASSENGER DOOR HAS NO EXTERNAL KEY LOCK AND DOES NOT RESPOND TO THE ELECTRONIC SIGNAL. IT MUST BE LOCKED AND UNLOCKED MANUALLY FROM THE INTERIOR OF THE CAR USING THE LOCK BUTTON ON THAT DOOR. THE DRIVER'S DOOR RESPONDS TO AN ELECTRONIC SIGNAL BUT A KEY CANNOT BE INSERTED INTO THE LOCK. THE TRUNK LOCK DOES NOT RESPOND TO A SIGNAL AND A KEY CAN ONLY BE INSERTED INTO THE LOCK IF THE CAR IS LOCKED AND THEN UNLOCKED VIA THE DRIVER'S SIDE CONTROL BUTTON LOCATED ON THE DOOR. IT SEEMS UNUSUAL THAT ALL THREE DOORS WOULD BEGIN EXPERIENCING DIFFICULTIES AT THE SAME TIME - WITH ONE DOOR THAT HAD ALREADY HAD AN ACTUATOR REPLACED BEING ONE OF THE THREE PROBLEM DOORS. WHY CAN THE CONTROL LOCK BUTTON ON THE DRIVER'S DOOR AFFECT THE ABILITY TO PLACE A KEY IN THE TRUNK/HATCH LOCK? HAS HONDA ISSUED A SAFETY BULLETIN OR RECALL ON THIS ISSUE? THERE SEEMS TO BE A LOT OF LOCK CONCERNS BEING POSTED ON CAR FORUMS CONCERNING THE CRV LOCK ISSUE. IS THIS A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560427January 17, 2014
AIR BAGS
NO ACCIDENT OCCURRED. NOTIFIED VIA DEALERSHIP INSPECTION THAT FRONT AIRBAG SENSORS FAULTY. APPROXIMATE COST OF REPLACEMENT $800.00. POSSIBLE FAILURE OF AIRBAGS DEPLOYING UPON IMPACT. FEEL SINCE THIS IS A REQUIRED SAFETY FEATURE THAT MANUFACTURER SHOULD BE RESPONSIBLE FOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558081January 1, 2014
SEATS
THE DRIVER'S SEAT ROCKS BACK AND FORTH DURING NORMAL DRIVING WHEN STOPPING OR STARTING. ADDITIONALLY, I FOUND A SCREW LOOSEN UNDER THE SEAT AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556302December 17, 2013
POWER TRAIN, ENGINE
CAR STALLS WHEN YOU BRAKE TO STOP OR IF STOPPED WILL STALL WHEN YOU BEGIN TO ACCELERATE. ALSO WILL STALL WHEN MOVING THE DRIVE INDICATOR FROM DRIVE TO REVERSE OR REVERSE TO DRIVE WHEN STOPPED. CAR STALLS WHEN MAKING SLOW TURNS. STALLS ARE TOTALLY UNPREDICTABLE. HONDA STATES THAT IT CAN'T FIX THE PROBLEM WITHOUT A FAULT CODE. STALLING IS A SERIOUS ISSUE THAT CAN CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547642October 11, 2013
SEATS
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT WOULD INDEPENDENTLY SHIFT FORWARD AND BACKWARD WHENEVER OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543826September 16, 2013
STEERING, ELECTRICAL SYSTEM, ENGINE
2002 HONDA CRV: I WAS MAKING A TURN FROM A STOP LIGHT, INTO THE FREEWAY ON RAMP, AND I HEARD A LOUD GEAR DRAGGING SOUND FROM THE ENGINE COMPARTMENT. I LOST POWER STEERING AND THE CAR AND IT WAS PULLING TO THE RIGHT. I IMMEDIATELY ATTEMPTED TO PULL OVER JUST AS I WAS ASCENDING ON TO THE ON RAMP, HOWEVER THE ENGINE STALLED AND SMOKE WAS VISIBLE COMING FROM THE ENGINE BAY BEFORE I COULD SAFELY PULL OVER TO THE SHOULDER. I HAD TO PUT THE GEAR ON NEUTRAL AND PUSH THE CAR TO THE SHOULDER. IT WAS NERVE RACKING WITH MY WIFE AND TWO KIDS IN THE CAR. I NOTICED THAT FLUID WAS LEAKING UNDERNEATH THE CAR. I INSPECTED ALL THE FLUID LEVELS AND REALIZED THAT IT WAS FROM AN AIR CONDITIONER COMPRESSOR FAILURE, WHICH CAUSED THE ACCESSORY BELT TO DRAG AND STALL THE ENGINE. THE VEHICLE RESTARTED BUT AC WAS NOT FUNCTIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542094September 5, 2013
EQUIPMENT:APPLIANCE:AIR CONDITIONER
IN 2006 WITH 66000 MILES AND UNDER NORMAL DRIVING CONDITIONS THE AIR CONDITIONING SYSTEM STARTED TO GIVE OFF BURNING SMELL WHICH CAUSED HEADACHES AND NAUSEA BEFORE THE SYSTEM FAILED COMPLETELY. A/C COMPRESSOR WAS FOUND TO HAVE FAILED AND IT WAS REPLACED. THEN IN AUGUST 2013 WITH 95000 MILES THE UNIT FAILED AGAIN WITH THE SAME ISSUE AND SAME TOXIC FUMES. AM CONCERNED ABOUT THE HEALTH IMPACT OF THIS ESPECIALLY DUE TO THE FREQUENCY OF THIS FAILURE. RESEARCH HAS SHOWN THAT THIS COMPONENT IS OF INADEQUATE DESIGN AND HONDA LOST A CLASS ACTION LAWSUIT DUE TO FREQUENT FAILURES. THIS FAILURE RATE, WHILE NOT IMPACTING THE SAFETY OF THE CAR, DOES HAVE POTENTIAL HEALTH HAZARDS FOR THE OCCUPANTS BEYOND REASONABLE RISK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533083August 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THEY HEARD A LOUD BANG COME FROM UNDER THE HOOD ON THE VEHICLE JUST AS THE AIR CONDITIONER STOPPED WORKING. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHERE IT WAS DETERMINED THAT THE COMPRESSOR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND CURRENT MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532791July 31, 2013
EXTERIOR LIGHTING
I RECENTLY NOTICED THAT THE VEHICLE LIGHTS WERE PULSATING AT A LEVEL THAT WAS BARELY DETECTABLE. JUST YESTERDAY WHEN I ATTEMPTED TO USE THE VEHICLE AND TURNED ON THE LIGHTS ONLY THE RUNNING LIGHTS CAME ON. I HAVE NO HEADLIGHTS EITHER HIGH OR LOW BEAM. RESEARCH HAS DISCOVERED THAT 2002-2004 HONDA CRVS HAVE HAD THE IDENTICAL ISSUE DUE TO OVERHEATING CIRCUITRY CAUSING THE LIGHT SWITCH TO CATASTROPHICALLY FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532907July 31, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT WAS ATTEMPTING TO START THE VEHICLE WHEN HE NOTICED THAT THE DRIVER'S SIDE DOOR BUTTONS WERE MELTED AND ALL FOUR WINDOWS FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10532917July 31, 2013
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVERS SIDE POWER WINDOW CONTROL IS SHORTING OUT. THE FRONT PASSENGER WINDOW WOULD NOT GO UP ALL THE WAY ABOUT A WEEK AGO IT WAS MANUALLY FIXED BY MY HUSBAND BUT THE CONTROLLER ON DRIVER'S SIDE WAS SHORTING OUT. THERE WAS A RECALL ON CERTAIN CRV'S BUT WE NEVER GOT ONE AND NOW OUR CAR IS ACTING UP JUST LIKE THE RECALL. WHEN I CALLED BOTH THE LOCAL HONDA DEALERSHIP THAT WE GOT THE VEHICLE FROM AND CALLED DIRECTLY TO HONDA I WAS TOLD THAT MY VEHICLE DIDN'T QUALIFY SINCE IT WAS NOT RECALLED. I FEEL THAT SINCE MY CAR IS DOING WHAT THE RECALL SAID, IT SHOULD BE PART OF THE RECALL REPAIR SINCE THIS IS NOW A SAFETY ISSUE. COULD YOU PLEASE LET ME KNOW HOW BEST TO HANDLE MY CAR SITUATION. I HAVE BEEN A LOYAL HONDA OWNER FOR YEARS AND REALLY LOVE MY CRV. I PLAN ON STICKING WITH HONDA BECAUSE WE HAVE ALWAYS BEEN VERY SATISFIED. LOOK FORWARD TO HEARING BACK FROM SOMEONE ON THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532501July 30, 2013
AIR BAGS
2002 HONDA CRV. CONSUMER WRITES IN REGARDS PASSENGER FRONT AIR BAG RECALL NOTICE. *SMD THE CONSUMER STATED THE DEALER WASN'T WILLING TO PICK UP THE VEHICLE, OR EVEN SUPPLY MONEY FOR GAS, TIME AND MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519628June 13, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVER'S SIDE DOOR ACTUATOR FAILED. I HAVE TO OPEN THE DRIVER'S DOOR WITH A KEY AND THE REMOTE DOESN'T WORK ON THE DRIVER'S SIDE. THE OTHER DOORS LOCK WITH THE REMOTE BUT ONLY AFTER THE DRIVER'S SIDE DOOR IS LOCKED BY KEY. THIS HAS ALSO AFFECTED THE INTERIOR LIGHTS WHICH DON'T LIGHT WHEN THE DOOR IS OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515235June 5, 2013
ENGINE AND ENGINE COOLING
AC COMPRESSOR SEIZED AND BROKE APART WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513045May 21, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCK DOES NOT WORK WITH THE REMOTE OR MANUAL KEY. DOOR LOCKS SPORADICALLY MOVE UP AND DOWN WITH OUT TOUCHING DOOR LOCK SWITCHES. I SPENT $300.00 ON GENUINE HONDA PARTS AND HAD MY MECHANIC INSTALL A NEW ACTUATOR AND LOCK MECHANISM, AND THE PROBLEM IS EXACTLY THE SAME. I WANT TO TAKE THE CAR TO HONDA AND ASK FOR A TOTAL REIMBURSEMENT AND A FINAL REPAIR. I AM SURPRISED THERE HAS NOT BEEN A RECALL ON THIS PARTICULAR PROBLEM BECAUSE OF THE NUMBER OF COMPLAINTS ABOUT THE KEY LOCKS ON THESE MODELS. A LOCAL TELEVISION STATION ( WITH A PROBLEM SOLVING SEGMENT RECENTLY COVERED THIS PROBLEM.) CAN YOU PLEASE HELP ME IN ANY WAY? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508186April 14, 2013
AIR BAGS
WHAT HAS HAPPENED IS THAT A SAFETY RECALL HAS BEEN ORDERED FOR MY CAR'S PASSENGER SIDE AIRBAG AND SAFERCAR HAS NOT POSTED IT HERE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502005March 7, 2013
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT SMELLED FIRE COMING FROM THE DRIVER'S SIDE POWER WINDOW SWITCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V486000 (ELECTRICAL SYSTEM, VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 250,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10500920March 1, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED SMOKE AND A BURNING ODOR COMING FROM THE DRIVER SIDE DOOR PANEL AND VENTS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DRIVER SIDE MASTER SWITCH WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V486000 (ELECTRICAL SYSTEM , VISIBILITY). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,962. UPDATED 5/9/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496707February 7, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 HONDA CRV. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG BURNING ODOR. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE HEADLIGHT SWITCH PLUG AREA WAS BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 191,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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