Honda Clarity Complaints (2017)

5 consumer complaints on file.

#11279670November 12, 2019
FUEL/PROPULSION SYSTEM, EQUIPMENT
TL* THE CONTACT OWNS A 2017 HONDA CLARITY FUEL CELL. WHILE DRIVING APPROXIMATELY 65 MPH, THE FUEL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DUBLIN HONDA (877-418-8323, LOCATED AT 6300 DUBLIN BLVD, DUBLIN, CA 94568), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE A HYDROGEN VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE DUBLIN DEALER TO SHIP THE VEHICLE TO AN UNKNOWN DEALER IN LOS ANGELES, CA WHERE THE HYDROGEN FUEL TANK WAS REPLACED. THE VEHICLE WAS REPAIRED AND RETURNED TO THE CONTACT. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V315000 (EQUIPMENT). THE VEHICLE WAS TAKEN TO THE SAME DUBLIN HONDA DEALER WHERE THE WATER PUMP WAS REPLACED. LATER, WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK POWER SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL STACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257802September 24, 2019
EQUIPMENT
TL* THE CONTACT OWNS A 2017 HONDA CLARITY FUEL CELL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V315000 (EQUIPMENT) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. KEN HARVEY'S DUBLIN HONDA (6300 DUBLIN BLVD, DUBLIN, CA 94568) CONFIRMED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109727July 5, 2018
POWER TRAIN
FIRST TIME CAR FAILED AROUND APRIL 201. IT DISPLAYED ENGINE FAILURE, EMISSIONS SYSTEM PROBLEM, ROAD DEPARTURE MITIGATION PROBLEM, ADAPTIVE CRUSE CONTROL PROBLEM. THE HYBRID SYSTEM WAS DISABLED AND I HAD TO CALL A TOW TRUCK TO HAVE THE CAR TOWED TO THE DEALER. THE DEALER WAS NOT ABLE TO GIVE ME A SATISFACTORY EXPLANATION OF WHAT FAILED AND HOW IT WAS FIXED. SECOND TIME IT FAILED IN LATE JUNE, THE SAME WAY IT FAILED IN APRIL. THIS TIME THE BATTERY HAD ENOUGH CHARGE TO DRIVE TO DEALER BUT THE HYBRID WAS DISABLED AS WELL. THIS TIME I WAS TOLD THE COMPUTER IS READING A FALSE WATER PUMP FAILURE AND THERE IS NO SOFTWARE UPDATE FOR THIS PROBLEM. THEY CLEARED THE FAULT AND RETURNED THE CAR TO ME. SECOND TIME THERE WAS AN ADDITIONAL FAILURE WHERE THE RANGE DISPLAYED 999 MILES RANGE AFTER I REFILLED THE GAS. THERE WAS A SOFTWARE UPDATE FOR THIS PROBLEM. EACH TIME THE FAILURES OCCURRED THE CARE WAS IN MOTION, FIRST TIME WAS LOCAL TRAFFIC SECOND TIME WAS HIGHWAY DRIVING. BOTH TIMES THE CAR WAS RUNNING IN ELECTRIC MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074217February 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
THE CAR WAS PARKED FOR ABOUT 10 MINS. RETURN TO CAR AND START IT. THE 'POWER MANAGEMENT' WARNING DISPLAYED. FOLLOWING WITH BRAKE SYSTEM, TPMS, ELECTRIC POWER STEERING, AND RDM INOPERATE MESSAGE SHOW UP. CAR COULD NOT START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052444December 5, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
AFTER CAR WAS CHARGED OVERNIGHT, WHILE DRIVING ON FREEWAY YELLOW WARNING LIGHT AND MESSAGE INDICATED CAR SHOULD BE TAKEN IN FOR SERVICE, AND A WARNING LIGHT THAT BATTERY WAS LOW AND WOULD TRANSITION TO LOW POWER MODE. THIS INFORMATION WAS IN CONFLICT WITH THE CHARGE INDICATOR WHICH ADVISED THAT THE VEHICLE HAD A DRIVABLE RANGE OF APPROXIMATELY 75 MILES. WHILE MANEUVERING OFF THE FREEWAY ALL POWER SYSTEMS ON THE VEHICLE FAILED. THIS WAS ON A DOWNWARD-SLOPING OFFRAMP WHERE THE FAILURE OF THE POWER ASSIST BRAKES AND STEERING MADE IT DIFFICULT TO CONTROL THE VEHICLE. VEHICLE WAS RETURNED TO DEALER 21 DAYS AGO WITH 111 MILES ON THE ODOMETER. AS OF TODAY (12/5/2017), DEALER HAS NOT BEEN ABLE TO REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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