GMC Yukon Complaints (2013)

159 consumer complaints on file.

#11173788February 3, 2019
UNKNOWN OR OTHER
DASHBOARD CRACKED IN 2 PLACES. PASSENGER SIDE ABOVE THE GLOVE COMPARTMENT AND DRIVER'S SIDE ABOVE THE INSTRUMENT PANEL. I NOTICED THE PASSENGER SIDE CRACK ABOUT 2 MONTHS AGO AND THE ONE ABOVE THE INSTRUMENT PANEL TODAY 2-3-19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173546February 1, 2019
AIR BAGS, STRUCTURE:BODY
A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162389December 19, 2018
AIR BAGS
DASH ISSUES HAVE PLAGUED THE 2007-2014 GMC TRUCKS. MINE IS INCLUDED IN THIS. THERE IS CRACKING ALL AROUND THE AREA WHERE THE PASSENGER AIRBAG IS. I'M WORRIED THAT IN A DEPLOYMENT, PIECES OF DASH WOULD BE PROJECTED AT PASSENGERS. THE DASH MATERIAL IS CLEARLY VERY BRITTLE AND FLIMSY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157149December 9, 2018
VISIBILITY/WIPER
WIPERS WILL ONLY WORK ON HIGH, LOW OR DELAYED WIPERS WILL NOT WORK IN ANY CONFIGURATION. ALSO TAB FOR WATER AND WIPERS DOES NOT WORK. VEHICLE WAS IN A SNOW STORM AND COULD NOT USE THEM CONSISTENTLY. WE HAD TO KEEP TAKING HANDS OF THE WHEEL TO CYCLE FROM OFF AND ONLY HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149750November 6, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119836August 14, 2018
AIR BAGS
I OWN A 2013 YUKON XL WITH JUST OVER 88000 MILES ON IT, VEHICLE IS IN VERY GOOD CONDITION, IT HAD BEEN SITTING IN THE GARAGE A COUPLE OF DAYS, I OPENED THE PASSENGER DOOR TO RETRIEVE AN ITEM AND HEARD A LITTLE CRACK SOUND, THE DASH HAD CRACKED ON TOP FROM THE PASSENGER AIR BAG TOWARD THE DEFROSTER, CONTACTED GMC AND WAS INFORMED THAT THIS IS THE FIRST TIME THEY HAD HEARD OF THIS PROBLEM AND VEHICLE IS OUT OF WARRANTY AND THIS WOULD BE AN OUT OF POCKET EXPENSE. UPON FURTHER INVESTIGATION AS I WAS TALKING TO UPHOLSTREY SHOPS AND CAR RESTORATION PEOPLE TRYING TO FIND SOMEONE TO REPAIR CRACK BEFORE IT GETS WORSE, THEY TOLD ME IT'S A COMMON PROBLEM AND MORE THAN LIKELY THIS IS JUST THE BEGINNING. I LIVE IN ND WHERE WE HAVE EXTREME TEMPERATURE SWINGS SO I'M A BIT CONCERNED. LASTLY, WITH THE CURRENT CRACK BEING WHERE IT IS, SHOULD THE AIRBAG EVER DEPLOY AM I GOING TO HAVE DASH PIECES FLYING THROUGHOUT THE VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119566August 13, 2018
AIR BAGS, UNKNOWN OR OTHER
THE DASH IS CRACKING AROUND THE AIR BAG AND IN FRONT OF THE DRIVER INSTRUMENTATION AREA. HAS LESS THAN 50,000 MILES ON THE VEHICLE. TRIED TO GET GM TO REPAIR BUT THEY REFUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119706August 13, 2018
AIR BAGS
TAKATA RECALL. I TOOK VEHICLE INTO GMC SERVICE CENTER AFTER AIRBAG SERVICE LIGHT CAME ON. TECHNICIANS DIAGNOSED THAT THE PASSENGER AIRBAG MODULE REQUIRED REPLACEMENT. IT HAS NEVER DEPLOYED AND PRESENTS A POTENTIAL HIGHWAY SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119503August 12, 2018
AIR BAGS
CRACK IN DASHBOARD AT CORNER OF AIRBAG PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097750May 24, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE BEEN HAVING ISSUES WITH THE ELECTRICAL COMPONENTS OF THE STABILITRAK AND ABS SYSTEMS. I HAVE ALSO BEEN HAVING PROBLEMS WITH THE ELECTRICAL SYSTEM THAT RUNS THE INSTRUMENTATION FOR THE AIR,HEAT AND BLOWER. THE MAIN PROBLEM IS THAT THERE IS A CRACK ON THE DASH IN THE LEFT HAND CORNER OF THE PASSENGER AIR BAG. THIS HAS BEEN WELL DOCUMENTED BY THOUSANDS ON THE INTERNET. I CALLED GM AND THEY SAID THERE ARE NO RECALLS BUT THEY ISSUED A CASE #. THIS CASE # APPLIES TO ALL THREE PROBLEMS FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090507April 27, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
"TAKATA RECALL. DASH IS CRACKED AND CONTINUES TO CRACK ON THE PASSENGER SIDE NEXT TO THE PASSENGER AIRBAG. I'M WORRIED THAT THE DASH COULD SPLINTER IN A VEHICLE CRASH IF THE PASSENGER AIRBAG DEPLOYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078682March 12, 2018
UNKNOWN OR OTHER
CRACKED DASH OVER INSTRUMENT CLUSTER AND PASSENGER AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064445January 23, 2018
UNKNOWN OR OTHER
THE DASHBOARD IN MY 2013 GMC YUKON DENALI IS HAS BEGIN TO CRACK FROM THE WINDSHIELD TO JUST IN FRONT OF THE STEERING WHEEL. IT IS STARTING TO SPREAD TWO WAYS. THIS COULD BE A POTENTIAL SAFETY HAZARD IF THE AIR BAGS DOESN'T DEPLOY PROPERLY BECAUSE OF THE BROKEN STRUCTURE OF THE DASHBOARD. IS THERE A VOLUNTARY GM RECALL OR A NHTSA RECALL FOR THIS PROBLEM? THE VEHICLE IS WELL MAINTAINED AND THE CRACK SPREADS AS THE VEHICLE IS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063184January 16, 2018
STRUCTURE:BODY
THE YUKON THAT WE OWN HAS A CRACK THAT CONNECTS TO THE PASSENGER AIRBAG. WE BOUGHT A FULL WARRANTY (WAS A PRE-OWNED CAR) THAT WAS SUPPOSED TO COVER ALL, BUT WHEN WE TOOK IT TO THE GMC DEALER, THEY SAID IT'S NOT COVERED! I CALLED GMC DIRECTLY TELLING THEM I FEEL IT'S A SAFETY CONCERN SINCE IT'S CONNECTED TO THE AIRBAG AND THEY RESPONDED SAYING THAT ITS NOT A CONCERN AND THEY WOULD NOT REPLACE IT. IF THERE IS AN ACCIDENT AND MY PASSENGER AIRBAG IS DEPLOYED, I FEAR THAT PART OF THE DASH WILL COME FLYING OFF AS WELL. AFTER RESEARCHING, I SEE THIS IS A VERY COMMON PROBLEM WITH THE GMC DASH. YET, GMC WON'T DO ANYTHING ABOUT IT. VEHICLE WAS IN MOTION, GOING STRAIGHT ON THE HIGHWAY WHEN IT JUST CRACKED RIGHT IN FRONT OF US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062479January 12, 2018
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD IS CRACKING AROUND THE AIRBAG ON ITS OWN. FEEL THIS MAY BE A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057990January 2, 2018
UNKNOWN OR OTHER
DASHBOARD HAS 2 CRACKS, ONE LOCATED ABOVE INSTRUMENT PANEL/STEERING WHEEL AS LONG AS 6 INCHES. THE OTHER CRACK IS LOCATED ON LEFT HAND SIDE ABOVE PASSENGER AIR BAG. THIS HAPPENED ON MY COMMUTE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052751December 6, 2017
AIR BAGS
SMALL CRACK APPEARED SUDDENLY IN TOP CENTER OF DASHBOARD THAT WAS BARELY NOTICEABLE FROM DRIVER'S SEAT BUT COULD BE SEEN IN THE PASSENGER'S SEAT. DIDN'T THINK MUCH AT THE TIME, BUT OVER THE COURSE OF JUST OVER A YEAR, THE CENTER OF THE DASH VIBRATES EXCESSIVELY WHEN DRIVING ON MAJORITY OF SURFACES THAT BECOMES VERY LOUD. CONTACTED GM SINCE MY STANDARD WARRANTY HAS EXPIRED AND THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO SAFETY CONCERNS WITH AIRBAG IN CASE OF ACCIDENT. I TOOK TO GET ESTIMATE OF COST TO REPAIR AND OWNER HAD SAME ISSUE WITH BOTH HIS GMC YUKON'S AND HIS WAS REPLACED FREE. ADVISED TO CALL GM FOR ISSUE, THEY ONLY WANTED TO COVER 1/2 THE COST OF REPAIR. THIS SHOULD BE A RECALL BY GM AS THIS IS AN APPARENT PROBLEM WITH THEIR VEHICLES AND NOT AN ISOLATED EVENT. NOT VERY HAPPY WITH THE SOLUTION I WAS PROVIDED AND WILL NOT BE OWNING ANY MORE GMC YUKON DENALI'S CONSIDERING IT IS NOT AN INEXPENSIVE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047668November 21, 2017
UNKNOWN OR OTHER
DASH CRACKED AT CORNER OF PASSENGER AIRBAG. HAPPENED WHILE AT DEALER FOR STATE INSPECTION AND THEY REFUSED TO ACCEPT RESPONSIBILITY. CLAIM IT HAPPENS 'ALL THE TIME'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046354November 15, 2017
UNKNOWN OR OTHER
CRACKED DASHBOARD OVER INSTRUMENT PANEL AND AIR BAG LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045791November 13, 2017
STRUCTURE:BODY
I HAD MY GRANDCHILD STRAPPED IN HER CAR SEAT IN THE BACK SEAT OF MY YUKON. HOWEVER, AS WE MADE A STOP FOR ME TO REMOVE HER FROM THE CAR, I PULLED THE OUTSIDE DOOR HANDLE AND THE ENTIRE HANDLE CAME OFF FOR NO APPARENT REASON. THIS WAS ALARMING TO ME BECAUSE, WHAT IF THIS HAD BEEN AN EMERGENCY SITUATION AND I HAD TO IMMEDIATELY RESCUE HER FROM THE VEHICLE. WHEN I WENT TO THE DEALERSHIP THE SERVICE PERSON INFORMED ME THIS HAPPENS A LOT WHERE THE DOOR HANDLE BREAKS, AND IT APPEARS THEY WERE 'POSSIBLY ENGINEERED INAPPROPRIATELY'. THEY ASSURED ME THEY COULD FIX IT BUT IN ORDER TO DO SO, I MUST PAY THE DEDUCTIBLE. I REFUSED TO PAY ANY FEES SINCE THIS IS SOMETHING THAT HAPPENS WITH THESE VEHICLE FREQUENTLY AND REFUSED TO LET THEM FIX IT. I CALLED GMC AND THEY HAVE YET TO PROVIDE A RESOLUTION, WITH THE EXCEPTION OF SAYING I MUST PAY THE DEDUCTIBLE. MY HUSBAND ALSO HAS A YUKON 2004 AND ONE OF HIS DOOR HANDLES IS ALSO BROKEN. WE NEVER USE THE BACK PASSENGER DOORS, UNLESS THERE ARE SPECIAL CIRCUMSTANCES LIKE WITH MY GRANDCHILD. MY CONCERN IS WHY SHOULD THE CONSUMERS HAVE TO PAY THE COST FOR A FAULTY DOOR HANDLE BEING ENGINEERED INAPPROPRIATELY. I PRAY THAT SOMEONE DOES NOT GET TRAPPED INSIDE DURING A VEHICULAR ACCIDENT OR FIRE, BECAUSE THE DOOR HANDLES ARE NOT GUARANTEED TO OPEN AND WILL BREAK EASILY. I NEED TO KNOW IF IT IS ANYWAY GMC AND THEIR ENGINEERS CAN BE MADE TO DO THE NECESSARY REPAIRS AT NO CHARGE TO THE CONSUMERS AND CORRECT THEIR MISTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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