GMC Yukon Complaints (2015)

667 consumer complaints on file.

#11090223April 26, 2018
STEERING
I WAS DRIVING ON HEAVILY-CONGESTED I-66 EASTBOUND IN THE DC METRO AREA (NORTHERN VIRGINIA) AT 70MPH. MY VEHICLE ALERTS ME WITH CHIME, SO I LOOK DOWN AT THE COMMUNICATION CENTER. I SEE AN ALERT THAT SAYS: SERVICE POWER STEERING ASSIST. I DECREASE MY SPEED AND SAFELY PULL OVER TO THE RIGHT SHOULDER. I TURN OFF MY VEHICLE TO SEE IF THE ISSUE WOULD RESET. I TURNED IT BACK ON, AND IT DID NOT. I CALL MY HUSBAND TO ALERT HIM OF THE ISSUE. I SAFELY REENTERED THE HIGHWAY, AND IT TOOK ALL MY MIGHT TO GET MY VEHICLE BACK ON THE ROAD. I ARRIVED AT WORK AND COULD BARELY STEER TO PARK MY VEHICLE. I CALLED MY DEALER TO LET THEM KNOW WHAT HAPPENED. HE LOOKED UP MY TRUCK BY VIN AND SAID THERE WAS NO RECALL ON IT; HOWEVER, THERE IS A RECALL FOR THE SAME ISSUE ON OTHER VEHICLES IDENTICAL TO MINE. APPARENTLY, THERE IS AN ISSUE WITH THIS PART ON MORE THAN THE VINS THAT ARE CURRENTLY LISTED, AND I WOULD LIKE TO GET THIS ISSUE RESOLVED ASAP. I AM HOPING THAT THE SAME THING WITH MY A/C CONDENSER DOES NOT HAPPEN: I PAID $1,000 AND HAD TO WAIT 3 MONTHS TO GET IT FIXED BECAUSE THE PART WAS ON BACKORDER, AND MONTHS LATER, I RECEIVED A LETTER IN THE MAIL SAYING THAT THERE IS AN ISSUE WITH THE PART AND GM WOULD FIX IT -- WELL AFTER THE FACT -- AND THAT SAME ISSUE AFFECTED SO MANY PEOPLE. I WILL ADMIT, THIS IS THE VERY LAST GM VEHICLE I WILL PURCHASE IF I HAVE TO COME OUT OF POCKET FOR THIS POWER STEERING ASSIST ISSUE. SOMETIMES I WONDER IF CERTAIN PERSONAL DEMOGRAPHICS ARE TIED TO THESE VINS AFTER A SALE. RECALL NUMBER 14V719000 RECALL DATE 11/10/2014 COMPONENT STEERING:ELECTRIC POWER ASSIST SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090332April 26, 2018
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION SUDDENLY FAILED TO WORK, WHICH PREVENTED THE AIR CONDITIONING AND HEAT FROM WORKING. THE DEALER (SUNRISE BUICK GMC CHEVROLET AT COLLIERVILLE, 4605 S HOUSTON LEVEE RD, COLLIERVILLE, TN 38017, (888) 484-2878) INSPECTED THE VEHICLE AND STATED THAT THE CONDENSER FAILED AND THE PART WAS ON A NATIONAL BACKORDER. THE DEALER STATED THAT THE CONDENSER WAS ENGINEERED INCORRECTLY AND SHOOK AND RATTLED, WHICH CAUSED A CRACK THAT SPLIT THE CONDENSER. THE CONTACT STATED THAT THE MANUFACTURER ONLY PROVIDED A WARRANTY EXTENSION FROM 36,000 TO 60,000 MILES, BUT HAD NOT ISSUED A RECALL TO PROVIDE A REMEDY. THE CONTACT CORRESPONDED WITH THE MANUFACTURER BY EMAIL AND PHONE AND WAS INFORMED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT HAD BEEN WAITING FOR A RESPONSE FOR MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088810April 18, 2018
ELECTRICAL SYSTEM
DEFECTIVE TAIL LIGHTS AND HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088499April 16, 2018
STRUCTURE:BODY, SUSPENSION, WHEELS
MY GMC YUKON XL VIBRATES BADLY AT ALL SPEEDS BUT INTENSIFIES AT SPEEDS BETWEEN 40-55. THE VIBRATION CAN BE FELT THROUGH THE WHOLE FRAME OF THE CAR. THE CABIN CREATES A THROBBIING SOUND, LIKE A HELICOPTER INSIDE THE CAR. THE STEERING WHEEL VIBRATES. THE CAR CONSUMES OIL AT AN ALARMING RATE WITH NO VISIBLE LEAKS OR NOTICABLE EXHAUST. THE CAR SURGES UNEXPECTEDLY SOMETHINES AROUND CORNERS OR BACKING OUT OF PARKING SPOTS. AND THE REAR "CLUNKS" WHEN ACCELERATING FROM A SLOW SPEED SUCH AS ONTO A HIGHWAY ENTRANCE RAMP. THE REARVIEW CAMERA A IS TOTALLY WORTHELSS IN LOW LIGHT LEVELS AND CANNOT BE USED FOR SAFE BACK UP OPERATIONS. DEALER HAS HAD THE CAR FOR OVER 50 DAYS AND HAS REPLACED THE TRANSMISSION, REPLACED THE TORQUE CONVERTER, HAS REPLACED THE STRUTS AND SHOCKS AND HAS CHANGED FLUISD AS PER GM INSTRUCTION. IN ALL THIS TIME AND OVER 6 VISITS, THEY CANNOT FIX AND HAVE TOLD ME THAT GM HAS SAID THIS IS THE "NEW NORMAL". IF THIS IS NORMAL, WHY DID THEY SPEND SO MUCH TO TRY AND FIX SOMETHIG THAT WAS NOT WRONG? THE DEALER ALSO TOLD ME THAT THE REAR VIEW CAMERA WILL NOT WORK PROPERLY BECUASE OF ALL OF THE FACTORY OPTIONS ON THE CAR AND THAT DEGRADES THE QUOALITY OF THE IMAGE. GM HAS NOT CONTACTED ME ALTHOUGH I HAVE REQUESTED THROUGH THE DEALER THAT THEY DO SO. I SEE THIS IS A COMMON PROBLEM WITH GMC CARS OF THIS YEARS MODEL. I WOUL DLIKE TO SEE ACTION TAKEN AGAINST GMC TO CORRECT THIS OR MAKE ME WHOLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084609April 11, 2018
SEAT BELTS
THE SHOULDER STRAPS ON THE 2 OUTBOARD 2ND ROW SEAT BELTS ARE FRAYED. I TOOK THE VEHICLE TO MY GMC DEALER TODAY AND HE INFORMED ME THAT SEAT BELTS ARE ONLY COVERED BY THE 36 MONTH/36000 MILE WARRANTY, I WAS SHOCKED TO HEAR THIS. MY VEHICLE HAS 57626 MILES ON IT. I BELIEVE THE DESIGN OF THE SEAT BELT IS FAULTY. WHAT IS OBVIOUSLY OCCURRING IS THE SEAT BELT BUCKLE IS RUBBING AGAINST AND THROUGH THE SHOULDER STRAP WHEN THE BELT IS IN THE RETRACTED POSITION. I AM CONCERNED ABOUT THE INTEGRITY OF THE BELTS, BUT I CONTEND THAT GMC SHOULD BE RESPONSIBLE TO CORRECT A FAULTY DESIGN. I HIGHLY DOUBT THIS CONDITION IS UNIQUE TO MY VEHICLE. I HAVE ATTACHED 2 PHOTOS OF THE PASSENGER SIDE BELT. THE BELT ON THE DRIVER'S SIDE HAS THE IDENTICAL CONDITION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084062April 9, 2018
EXTERIOR LIGHTING
DRIVER SIDE BRAKE LIGHTS (ENTIRE LIGHT ASSEMBLY) NO LONGER WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084220April 9, 2018
EXTERIOR LIGHTING
REAR LED (BREAK LIGHT) DOES NOT WORK TURN SIGNAL, BACKUP WORKS. COST IS OVER $500 TO REPLACE THIS IS OUTRAGEOUS EXTENDED WARRANTY DOES NOT COVER LIGHT BULBS NOW I KNOW WHY THIS SHOULD BE A FACTORY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083213April 4, 2018
ELECTRICAL SYSTEM
THERE SEEMS TO BE A PROBLEM WITH THE TAIL LIGHT ASSEMBLIES ON THE YUKON PRODUCT. THE TAIL LIGHT WILL STOP WORKING AND IT WILL NOT GIVE A WARNING THAT IT HAS GONE OUT. THE ASSEMBLY IS $600 TO REPLACE AND WE HAVE HAD TO REPLACE BOTH. I AM WORRIED THAT THEY WILL FAIL AGAIN AND I WILL BE FORCED TO REPLACE THEM AGAIN. I HAVE BEEN WATCHING OTHER VEHICLES LIKE MINE AND HAVE NOTICED THAT OTHER VEHICLES SUFFER THE SAME PROBLEM. IN SMALL TALK WITH THE DEALER, THE SERVICE ADVISORS ACKNOWLEDGED THAT IT IS A PROBLEM AND EVEN MENTIONED ANOTHER MODEL THAT HAD LIGHTS THAT WERE EVEN MORE EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083146April 3, 2018
STEERING
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JOHN L SULLIVAN CHEVROLET, 350 AUTOMALL DR, ROSEVILLE, CA 95661) WHERE IT WAS DIAGNOSED THAT THE EPS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 8-4054084140. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 71,408.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078513March 10, 2018
EXTERIOR LIGHTING
THE BRAKE LIGHTS ON MY 2015 ARE DEFECTIVE. THE DRIVER SIDE LIGHT WENT OUT ABOUT NINE MONTHS AGO AND NOW THE PASSENGER SIDE LIGHT IS OUT. OUR LOCAL DEALERSHIP WANTS $800 APIECE FOR THESE LED LIGHTS THAT SHOULD LAST MANY, MANY YEARS. A QUICK INTERNET SEARCH REVEALS THAT 1) THE PROBLEM IS WIDESPREAD AND 2) GM WON'T ACKNOWLEDGE IT. WORKING BRAKE LIGHTS ARE A MATTER OF SAFETY, AND THE FACT THAT GM PRODUCES THESE LIGHTS AS CHEAPLY AS POSSIBLE AND THEN CHARGES AN ARM AND A LEG AFTER THE PARTS FAIL EARLY IN THEIR LIFETIME IS SUSPECT TO SAY THE LEAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076942March 8, 2018
EXTERIOR LIGHTING
WIRING ON THE BRAKE LIGHTS IS FAULTY CAUSING THE LIGHT TO WORK ON AND OFF. WHILE DRIVING YOU DON'T KNOW IF YOUR BRAKE LIGHTS ARE WORKING BECAUSE THEY COME ON AND OFF AT TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074344February 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE IN MOTION MY VEHICLE SHUTS COMPLETELY OFF. THIS IS IN THE MIDDLE OF TRAFFIC AT TIMES. IT DISPLAYS WARNINGS THAT STABILITRACK HAS BEEN DISABLED AND SHUITS DOWN EVERYTHING ELECTRICAL. AT SOME POINTS IT DOESNT SHUT COMPLETELY DOWN, BUT INSTEAD HESITATES AND THEN PICKS BACK UP. THIS HAPPENS IN VARIOUS SITUATIONS WHETHER IT BE ON THE HIGHWAY, TURNING, OR DRIVING CITY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072704February 13, 2018
STEERING
TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT THE POWER STEERING FAILED AND IT WAS DIFFICULT TO TURN THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,500. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065323January 26, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL STIFFENED AND THE VEHICLE DID NOT STOP WHEN THE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO KEYES WOODLAND HILLS BUICK GMC (6133 TOPANGA CANYON BLVD, WOODLAND HILLS, CA 91367) WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FAILED AND DAMAGED THE ENTIRE BRAKING SYSTEM. THE TECHNICIAN REPLACED THE VACUUM PUMP AND THE ENTIRE BRAKING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 40,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064908January 25, 2018
STEERING
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CONTACT HAD TO APPLY FORCE IN ORDER TO STEER THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER (KENDELL FORD, 344 GOODPASTURE ISLAND RD, EUGENE, OR 97401, (855) 981-5490), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V714000 (STEERING) AS A POSSIBLE SOLUTION. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062217January 11, 2018
EXTERIOR LIGHTING
LED BRAKE LIGHT ALREADY BURNT OUT AND ONLY 2 YEARS OLD. OVER $600 TO FIX A LIGHT THAT IS SUPPOSE TO HAVE A UNLIMITED LIFE....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060826January 5, 2018
EXTERIOR LIGHTING
2015 YUKON XL PASSENGER SIDE BRAKE LIGHTS DON'T WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056107December 22, 2017
POWER TRAIN
ACTIVE FUEL MANAGEMENT SYSTEM IN 2015 GMC YUKON DENALI XL-- ENGINE WAS RUNNING IN TRAFFIC AND STALLED OUT AT INTERSECTION MAKING A TURN. DEALERSHIP DIAGNOSED AS BENT PUSH ROD, BROKEN VALVE SPRING, BROKEN LIFTER. THIS HAS BEEN LINKED TO FAULTY ACTIVE FUEL MANAGEMENT SYSTEM WITH GMC ENGINES. THERE IS AN ACTIVE SERVICE BULLETIN FROM GM CONCERNING THIS PROBLEM. UNDER EXISTING POWERTRAIN WARRANTY, GM AGREES TO FIX THE BROKEN ENGINE COMPONENTS, BUT WILL NOT ADDRESS THE UNDERLYING ROOT CAUSE OF THE PROBLEM, THE AFM SYSTEM. THE GM CUSTOMER SERVICE REP STATED THAT IT IS NOT GM'S CURRENT POLICY TO ADDRESS THE AFM SYSTEM EVEN THOUGH IT IS A KNOWN PROBLEM. THE DEALERSHIP SERVICE DEPARTMENT AGREES THIS IS THE PROBLEM. DOCUMENTATION ONLINE FROM OTHER CONSUMERS VALIDATES THAT THIS IS A WIDESPREAD ISSUE. IT IS A SAFETY CONCERN BECAUSE UNLESS THE AFM SYSTEM IS ADDRESSED, THERE IS A RISK THE ENGINE WILL FAIL IN TRAFFIC. I FEEL LIKE GM IS UNWILLING TO ADDRESS THIS ISSUES BECAUSE THERE IS NO EASY, CHEAP FIX AND THE PROBLEM IS SO WIDESPREAD IN ITS VEHICLES WITH AFM SYSTEMS. IT IS A POTENTIAL PUBLIC TRAFFIC SAFETY CONCERN AS THESE ENGINES AGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055927December 21, 2017
EXTERIOR LIGHTING
VEHICLE WAS MANUFACTURED MID 2014, 2015 MODEL, CURRENTLY HAS JUST OVER 52K MILES. DRIVERS SIDE TAILLIGHT IS BEING TEMPERAMENTAL; NO WARNING LIGHTS INSIDE TO INDICATE A FAILURE. WHEN YOU PRESS ON THE TAILLIGHT IT STILL ILLUMINATES, THERE ARE NO LEDS OUT, BUT TAILLIGHT AND BRAKE LIGHT WON'T ILLUMINATE. CALLED THE DEALERSHIP AND THEY'VE STATED IF FOUND FAULTY IT REQUIRES COMPLETE REPLACEMENT OF THE TAILLIGHT AND IT WAS QUOTED AT ROUGHLY $850 INSTALLED, WHICH SEEMS REALLY EXCESSIVE WHEN A TAILLIGHT GOES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054653December 14, 2017
SUSPENSION
I HAVE SPENT OVER $2000 ON A LESS THAN 2 YEAR OLD VEHICLE BECAUSE THE SHOCKS/STRUTS DID NOT HOLD UP. I KNOW OF 4 OTHER PEOPLE WITHIN MY SMALL COMMUNITY WHO HAVE HAD THIS SAME PROBLEM ON EITHER GMC YUKON OR CHEVY TAHOE. IT FEEL CERTAIN THIS IS NO COINCIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Yukon