GMC Sierra Complaints (2015)

916 consumer complaints on file.

#10906845September 15, 2016
EXTERIOR LIGHTING
THE LOW BEAM PROJECTOR HEADLIGHTS ARE INADEQUATE, ESPECIALLY IN RURAL AREAS. THERE IS A DISTINCTIVE CUTOFF OF LIGHT, CALL IT A LINE WHEN ON LOW BEAM, AND BEYOND THAT LINE THEIR IS NO ILLUMINATION WHATSOEVER AS YOU WOULD BE USED TO WITH OTHER LIGHTING DESIGNS. YOU CAN NOT SEE ANY SIGNS, POSSIBLE ANIMALS, OR ANYTHING ELSE AS YOU ARE USED TO SEEING IN THE LIGHT THAT TYPICALLY EXTENDS BEYOND OTHER LOW BEAM SYSTEMS. I UNDERSTAND THAT GM HAS A TSB FOR THE CONDITION BUT IT IS NOT ADVERTISED AND FROM WHAT I CAN DETERMINE ON THE NET DOES NOT WORK REGARDLESS AND IS ONLY A BAND AID FIX. THESE LIGHTS ARE A SAFETY HAZARD. I BELIEVE THIS ISSUE MAY HAVE CONTRIBUTED TO AN ACCIDENT I HAD. ..UPDATED 01/04/17 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10906301September 14, 2016
ELECTRICAL SYSTEM
HEADLIGHTS ARE THE WORST I'VE EVER SEEN. VERY UNSAFE TO DRIVE AND NIGHT AND EXTREMELY BAD IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906052September 13, 2016
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2015 GMC SIERRA SLT ARE BY FAR THE WORST HEADLIGHTS I HAVE EVER EXPERIENCED IN THE MANY VEHICLES THAT I HAVE DRIVEN OVER THE LAST 30 YEARS. HOW THEY PASSED WHATEVER SAFETY STANDARDS THERE ARE SET IN PLACE IS BEYOND ME. THEY DO NOT PROVIDE A WIDE ENOUGH BEAM TO SEE AROUND TURNS OR WILDLIFE THAT MAY BE ON THE SIDE OF THE ROADWAY NOR DO THEY LIGHT UP ENOUGH OF THE ROAD IN DISTANCE TO SEE ANYTHING AT ALL BEYOND APPROXIMATELY 50 FEET WHILE TRAVELLING IN THE DARK. THIS VEHICLE IS UNSAFE TO BE DRIVEN AT ANY SPEED DURING THE DARK. SADLY THE HIGH BEAMS ARE COMPLETELY USELESS AS WELL. THERE IS MORE LIGHT OUTPUT WITH THE LOW BEAMS ON IN CONJUNCTION WITH THE FOG LIGHTS (WHICH ISN'T SAYING MUCH) THAN THERE IS WITH THE HIGH BEAMS ON. DRIVING IS THE RAIN IS EVEN WORSE. YOU CANNOT EVEN TELL THAT THE HEADLIGHTS ARE ON THAT'S HOW BAD THEY ARE. I HAVE COMPLAINED SEVERAL TIMES TO TWO DIFFERENT DEALERS AND GM DIRECTLY AND WAS TOLD "THAT'S JUST HOW THEY ARE AND THERE IS NOTHING THAT CAN BE DONE ABOUT THEM". I WAS GIVEN A 2016 SIERRA AS A LOANER VEHICLE WHILE I HAD MY VEHICLE IN FOR THIS AND SEVERAL OTHER ISSUES AND THE HEADLIGHTS ON THE 2016 VEHICLE THEY LOANED ME ARE A BIG IMPROVEMENT OVER THE 2014-15 LIGHTS. GM SHOULD BE FORCED TO RECALL ALL 2014-15 SIERRAS DUE TO THESE SEVERELY HAZARDOUS HEADLIGHTS AND FORCED TO INSTALL THE LIGHTS THAT COME ON THE 2016-17 SIERRAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906090September 13, 2016
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING ON DRY PAVEMENT, DRIVER MOVED KNOB ON VEHICLE TO SWITCH FROM AWD TO 2WD. VEHICLE WENT INTO AN IMMEDIATE SPIN WHICH COULD NOT BE CORRECTED. (OR MAYBE IT WAS BECAUSE OF WHAT HAPPENED NEXT). VEHICLE CAREENED OVER TWO LANES ("PRESUMABLY" WOULD NOT STOP - DRIVER DOES NOT RECALL TRYING TO HIT THE BRAKES REPEATEDLY OR AT ALL AS THE "NEXT PROBLEM" WAS IN FRONT OF DRIVER AND DRIVER WAS FOCUSING ON SURVIVAL).. DRIVER QUICKLY SMASHED THROUGH METAL SAFETY BARRIER AND CRASHED THROUGH TREES OVER A 30 FT EMBANKMENT INTO A RESERVOIR. DRIVER ABLE TO OPEN ROOF WHILE "STEERING" WITH LEFT HAND AND OPENING ROOF WITH RIGHT HAND AS DRIVER KNEW WATER WAS FAST APPROACHING. DRIVER SMASHED THROUGH TREES, TRUCK WAS DEMOLISHED BUT DRIVER WAS ABLE TO MAKE IT OUT OF CAR ALIVE AS CAR TOOK ON WATER THROUGH OPENED ROOF. VIN NUMBER REPORTS BRAKE ISSUES. DRIVER NOT AWARE OF "BRAKE RECALL" OR ANY ISSUES AND DID NOT REPORT BRAKE ISSUE AS AN ISSUE ON SCENE AS INCIDENT HAPPENED SO FAST AND DRIVER WAS ATTEMPTING TO STAY ALIVE AND WAS EVER FOCUSED ON THE NEXT 'OBSTACLE" AS IT WAS IN THE WAY PER DESCRIPTION HEREIN. AIRBAGS DEPLOYED AS EXPECTED AND DRIVER EXITED WATER-FILLED VEHICLE VIA OPENED ROOF UNHARMED. GMC SENT INVESTIGATORS OUT BUT NO REPORT HAS BEEN ISSUED TO DRIVER. CHUBB LEAD INVESTIGATOR ACCOMPANIED THE GMC INVESTIGATOR AND REPORTED "NO VEHICLE MALFUNCTION". AFTER THIS INCIDENT, AND READING OTHERS' PROBLEMS, DRIVER IS NOW NOT CONVINCED OF THAT REPORT.. NO MENTION OF BRAKE RECALL SEEMS TO HAVE BEEN REPORTED BY ANYONE BUT BY PUTTING VIN NUMBER INTO THIS DATABASE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10905157September 10, 2016
POWER TRAIN, VISIBILITY/WIPER, WHEELS
FIRST OF ALL THE HEADLIGHTS ARE VERY DIM AND AT NIGHT CANNOT SEE NOTHING.DEALER SAID IT IS WHAT IS .VERY BAD !! ALSO MY SIERRA ON WINDOW STICKER STATES COMES WITH ALL TERRAIN TIRES IT DOES NOT HAVE ALL TERRAIN TIRES . THEY ARE 265/65/R18 GOODYEAR WRANGLER SRA .I WORKED FOR GOODYEAR AND THOSE TIRES ARE ALL SEASON !!! NOT ALL TERRAIN AS SPECIFIED ON WINDOW STICKER !! I TALKED TO DEALER AND CALLED CUSTOMER SERVICE AT GM THEY NEVER CALL BACK AND THEY SAID THOSE ARE THE RIGHT TIRES.THEY ARE NOT ACCORDING TO MY ATTORNEY WHO STATES THE WINDOW STICKER IS TOTALLY INCORRECT AND IS FRAUDULENT CHECK YOUR TIRES AND WINDOW STICKERS AND COMPARE AND LOOK ON GOODYEARS WEBSITE YOU WILL SEE.ALSO MY TRANSMISSION CLUNKS AND KNOCKS AND SHIFTS INCORRECTLY DEALER STATES ITS NORMAL I SPEND 40K ON A NEW TRUCK AND ALL I HAVE ARE PROBLEMS AND GM DOES NOTHING. IT DOWNSHIFTS HORRIBLE WHAT CAN I DO???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899831August 31, 2016
WHEELS
WITHIN ONE YEAR OF PURCHASING THIS VEHICLE, AND OCCURRING NUMEROUS TIMES OVER THE COURSE OF 15,000 MILES, THIS VEHICLE SUDDENLY AND WITHOUT WARNING COMPLETELY LOST CONTROL IN WET CONDITIONS. VEHICLE WAS ALWAYS OPERATED WITH ALL SAFETY MECHANISMS INCLUDING TRACTION CONTROL ON. VEHICLE WAS ALWAYS OPERATED AT OR BELOW THE POSTED SPEED LIMITS AND WELL BELOW SPEED LIMITS IN WET CONDITIONS. ACCELERATING FROM A STOP AND TURNING ONTO ROADS EITHER FROM A STOP SIGN OR RED LIGHT, THE VEHICLE REPEATEDLY SPUN 90 TO 180 DEGREES FOR NO REASON. THE VEHICLE ALSO ON SEVERAL OCCASIONS COMPLETELY LOST CONTROL LATERALLY AND SLID SIDEWAYS AS IF ON ICE; SOMETIMES IN TRAFFIC AND FORTUNATELY NO DAMAGE OR INJURY OCCURRING. VEHICLE HAS BEEN TO THE DEALER WITH TIRES AND SUSPENSION FOUND TO BE WITHIN LIMITS. SINCE NO INDIVIDUAL COMPONENT WAS DEFECTIVE EITHER THE VEHICLE, TIRES, OR THE COMBINATION MUST BE INTRINSICALLY UNSAFE. GM CUSTOMER CARE WAS CONTACTED AND CASE [XXX] OPENED. GM WILL NOT PERFORM ANY ACTION OR REPLACE TIRES SINCE THEY CANNOT DUPLICATE THE LOSS OF CONTROL ON DRY ROADS. GM'S OFFICIAL RESPONSE TO ME WAS TO TAKE THE VEHICLE TO THE DEALER DURING A RAIN STORM AND WITH ONE OF THEIR TECHS IN THE VEHICLE, I WAS TO REPLICATE MY PROBLEM FOR THEM TO WITNESS. GM'S OFFICIAL RESPONSE TO ME, INCLUDING CUSTOMER CARE CONSULTANT AND DEALER SERVICE MANAGER WORKING THROUGH HIS DISTRICT MANAGER, WAS TO INTENTIONALLY MAKE THE VEHICLE LOSE CONTROL ON A PUBLIC ROAD. THIS SEEMS COMPLETELY IRRESPONSIBLE AND POTENTIALLY CRIMINALLY TO ME SHOULD ANY PROPERTY DAMAGE OR INJURY OCCUR AS A RESULT. I HAVE REPLACED THE TIRES AT MY OWN EXPENSE OF NEARLY $1000 ON A NEARLY NEW $50K+ TRUCK IN ORDER TO DRIVE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896100August 15, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK SEAT CENTER SEAT BELT COVER DETACHED FROM THE TENSIONER, WHICH CAUSED THE SEAT BELT TO BECOME EXCESSIVELY LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT COVER NEEDED TO BE TAPED DOWN. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893449August 5, 2016
SEAT BELTS, SEATS
THIS COMPLAINT IS IN REGARD TO NHTSA CAMPAIGN 16V209000 IN REGARD TO A SEATBELT RECALL ON 2014/15 GMC SIERRA. GM HAS PROPOSED 2 SOLUTIONS: ONE FOR NEW UNSOLD VEHICLES WHICH LEAVES A SEAMLESS REPAIR AND THE OTHER FOR USED VEHICLES THAT LEAVES THE SEAT VISIBLY DAMAGED. THIS VISIBLE DAMAGE HAS LED TO OWNERS NOT HAVING THEIR VEHICLES SERVICED AND OPTING OUT OF THIS RECALL. YOU CAN FIND EXAMPLES AND EVIDENCE OF THESE OWNERS HERE: HTTP://WWW.GM-TRUCKS.COM/FORUMS/TOPIC/189628-SEAT-BELT-RECALL/ HTTP://WWW.GM-TRUCKS.COM/FORUMS/TOPIC/190371-HAPPY-WITH-YOUR-SEATBELT-RECALL-FIX/ THE ONLY REASON THAT GM PROPOSED TO SOLUTIONS IS TO SAVE A FEW BUCKS AT THE EXPENSE OF THEIR CUSTOMERS. THIS IS NOW LEADING TO A POTENTIALLY DANGEROUS SCENARIOS FOR GMC OWNERS AND OTHERS ON THE HIGHWAY. THIS NEEDS TO BE INVESTIGATED AND GM NEEDS TO ANSWER WHY THEY PROPOSED A CHEAPER LESS EFFECTIVE SOLUTION WHICH LEAVE VISIBLE DAMAGE TO THE VEHICLE FOR CURRENT OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892365August 2, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VISIBILITY WAS DIMINISHED BECAUSE THE LOW AND HIGH BEAM HEADLIGHTS FAILED TO FULLY ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS WHERE THE HEAD LAMPS WERE READJUSTED AND THE LIGHT BULBS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892435August 2, 2016
EXTERIOR LIGHTING
HEADLIGHTS DO NOT GIVE OFF ENOUGH LIGHT. THEY DON'T LIGHT THE ROAD FAR ENOUGH AHEAD AND ARE BAD OFF TO THE SIDES. IT'S HARD TO SEE OBJECTS IN THE ROAD AND HARD TO SEE STREETS YOU ARE TURNING ON. I HAVE ALMOST HIT DEER AND HAVE MISSED TURNS ON RURAL ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888217July 25, 2016
EXTERIOR LIGHTING
I PREVIOUSLY SENT IN A COMPLIANT ON THIS MATTER SEVERAL MONTHS AGO. THE HEADLIGHTS ARE POOR. THIS IS A DANGEROUS CONDITION, THEY DO NOT PROJECT OUT SIGNIFICANTLY AND THE SIDE ILLUMINATION IS NONEXISTENT. I FOUND OUT ON MY OWN THAT THEIR IS A SERVICE BULLETIN ON THIS MATTER. I TOOK MY VEHICLE BACK TO THE DEALER, WHO CHANGED THE LIGHT BULBS, THE IMPROVEMENT IS MARGINAL AT BEST. I AM EXTREMELY CAUTIOUS IF I NEED TO DRIVE THE VEHICLE AT NIGHT. THIS IS A DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888278July 25, 2016
POWER TRAIN
DELAYED ENGAGEMENT IN DRIVE, TRANSMISSION CLUNKS, RPM FLARES AND TRUCK QUITS MOVING UNEXPECTEDLY. SHUDDER AT 3- 50 MPH, VIBRATES STEERING WHEEL AND LEAVES AN UNEASY FEELING THE TRUCK IS GOING TO QUIT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887889July 22, 2016
ENGINE
2015 GMC SIERRA HAS A DELAY THROTTLE RESPONSE. DOES IT AT ALL SPEEDS AND FROM TAKE OFF. TOOK TO DEALER AND SERVICE ADVISOR PULLED TRUCK IN SHOP. GOT OUT AND SAID IT DOES HAVE A DELAY. THE RAN VIN NUMBER THROUGH GMC DATA BASE AND TOLD ME. MANUFACTURE SAID IT WAS A NORMAL THING. IT'S NOT NORMAL AND NEVER HAD A VEHICLE WITH A THROTTLE DELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885101July 15, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS ON THESE TRUCKS ARE DIM TO THE POINT OF BEING DANGEROUS. I'VE HAD THE DEALER UPDATE PERFORMED, AND HAVE EVEN TRIED AFTERMARKET BULBS, TO NO AVAIL. I AM GOING TO HAVE TO TRADE IT IN I'M AFRAID AS I DO NOT FEEL SAFE DRIVING IT AFTER DARK. GM REALLY DROPPED THE BALL ON THIS DESIGN, AND HAVE LEFT THOUSANDS OF OWNERS "IN THE DARK".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884855July 14, 2016
TIRES
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500 EQUIPPED WITH CONTINENTAL CROSSCONTACT LX 20 TIRES, SIZE: P275/55/R20 (NA). WHILE DRIVING 65 MPH, ALL THE TIRES VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE TIRES WERE SLIPPING OFF THE RIMS AND NEEDED TO BE REPLACED. THE TIRES WERE REPLACED NUMEROUS TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 11,300 AND THE VEHICLE FAILURE MILEAGE WAS 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884910July 14, 2016
EXTERIOR LIGHTING
HEADLIGHTS ARE DANGEROUS! THEY PRODUCE A VERY NARROW STRAIGHT AHEAD LIGHT PATTERN. WE LIVE WHERE THERE ARE A LOT OF DEER AND YOU CAN'T SEE THEM ON THE SIDE OF THE ROAD. ANY CURVE IN THE ROAD AND YOU'RE BLIND TILL YOU GET AROUND IT. ON A AIMING BOARD THEY PRODUCE A NARROW VERTICAL BAND OF LIGHT, IF YOU MARK THE HORIZON YOU FIND THAT HALF THE LIGHT IS SHING UP IN THE AIR. (THEY LIGHT UP THE TOPS OF TREES REAL NICE) BECAUSE OF THE 1 BULB DESIGN IF YOU ADJUST THEM DOWN TO GET THE HIGH BEAMS ON THE HORIZON THE LOW BEAMS WILL ONLY ILLUMINATE ABOUT 20 FEET OUT. IT IS JUST NOT SAFE DRIVING THIS TRUCK IN THE COUNTRY AT NIGHT. GM TRIED A BRIGHTER BULB BUT THE IMPROVEMENT WAS VERY MINOR. THE PROBLEM IS THE LENSE AND SHUTTER DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884453July 13, 2016
POWER TRAIN
PURCHASED VEHICLE WITH JUST OVER 9,000 MILES ON IT. NOTICED EXCESSIVE VIBRATION AT HIGHWAY SPEEDS. AT JUST OVER 12,000 MILES DRIVESHAFT SUFFERED CATASTROPHIC FAILURE AT LOW SPEED IN A RESIDENTIAL AREA. FAILURE OCCURRED ON A WET ROAD UNDER MODERATE ACCELERATION AT AROUND 10-15 MPH. DRIVESHAFT LITERALLY RIPPED INTO TWO PIECES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883246July 7, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V209000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882842July 6, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE TRUCK ARE A SERIOUS HAZARD. WHILE DRIVING AT NIGHT YOU CAN ONLY SEE ABOUT 20FT OUT IN FRONT OF THE VEHICLE. IT'S EVEN WORSE WHEN IS RAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881430June 29, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2015 GMC SIERRA ARE DANGEROUS. THEY DO NOT PRODUCE A SUFFICIENT AMOUNT OF LIGHT TO COVER THE DRIVING AREA. WHILE DRIVING AT NIGHT THE SIDES OF THE ROAD ARE NOT VISIBLE NOR ARE WHAT LIES AHEAD IF ANY CURVATURE IS INVOLVED. IT IS TO THE POINT WHERE I TRY TO AVOID DRIVING IT AT NIGHT. THE ONES WHO DO NOT COMPLAIN EITHER LIVE IN TOWN WHERE STREET LIGHTS ARE PRESENT TO ASSIST WITH LIGHTING OR THEY ARE NOT DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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