GMC Sierra Complaints (2002)

591 consumer complaints on file.

#10691237February 28, 2015
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
DRIVING INTO DRIVEWAY APPLIED BRAKES , PEDAL WENT RIGHT TO THE FLOOR NO WARNING LIGHT OR ANY INDICATION OF A PROBLEM GOT OUT OF TRUCK AND FOUND FLUID DRIPPING OFF FRAME BY FUEL TANK. RUPTURED LINE ABOVE TANK ON FRAME, OTHER BRAKE LINES ALSO LOOK CORRODED. AFTER SOME RESEARCH I FOUND THIS TO BE A COMMON PROBLEM ON GM TRUCKS . OWNERS NEED TO BE MADE AWARE OF THIS PROBLEM BEFORE SOMEONE IS SERIOUSLY HURT. I BELIEVE GM SHOULD BE FORCED TO REPAIR THE DEFECTIVE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691194February 27, 2015
STEERING
TL* THE CONTACT OWNS A 2002 GMC SIERRA. WHILE DRIVING 60 MPH, THE WHEELS WENT IN A DIFFERENT DIRECTION THAN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT THERE WAS NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000. UPDATED 7/14/15*CN THE CONSUMER WAS INFORMED THE PARTS WERE NO LONGER AVAILABLE TO FIX THE PROBLEM. UPDATED 07/30/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681687February 6, 2015
SERVICE BRAKES
MY 15 YEAR OLD SON DRIVING WITH ME IN THE PASSENGER SEAT HE HAS A LEARNERS PERMIT APPLYS THE BRAKE AND IT WENT TO THE FLOOR NOT BEING ABLE TO STOP PROPERLY SWERVES AND AVOIDS A COLLISION WITH LIMETED BRAKES I TOOK OVER AND MADE IT HOME BUY THE TIME I GOT HOME I HAD NO BRAKES AND NO BRAKE FLUID I WAS RELEIVED TO MAKE IT. I WORK ON CARS FOR A LIVING AND NEVER REPLACED BRAKELINES DO TO RUSTING OUT. THERE WILL BE A FATALITY IF GM DONT FIX THERE PROBLEM. I DONT LIVE IN WHERE IT SNOWS VERY OFTEN MY COUNY HAS 2 SALT TRUCKS AND MY ROADS I DRIVE DONT GET SALT ,WE HAVENT GOT SNOW BESIDES A DUSTING IN THREE YEARS. SO TO SAY ITS TRUCKS IN THE NORTH IS A FALSE STATEMENT. I BOUGHT A SS AFTERMARKET BRAKE LINE SET I WILL INSTALL IT MYSELF . I KNOW IT WILL BE LABOUR EXTENSIVE BUT IT HAS TO BE DONE THANKS FOR LETTING ME VENT THANKS TO YOU YOU FOR READING MY COMPLAINT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680237January 31, 2015
SERVICE BRAKES
MADE A LEFT HAND TURN AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. I WAS THE ONLY VEHICLE AT THE TIME MAKING THE TURN, NOBODY IN FRONT OR BEHIND ME. DROVE ABOUT 1/10TH A MILE TO THE NEXT LIGHT, WHEN IT TURNED YELLOW, I IMMEDIATELY HIT THE BRAKES TO STOP. AT FIRST THE BRAKES WORKED THEN MY FOOT WENT TO THE FLOOR, I HAD NO BRAKES. I CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION. I THEN BACKED UP, TO GET BEHIND THE LIGHT. AS I STATED AT THE BEGINNING, THERE WAS NOBODY IN FRONT OR BEHIND ME AT THE OTHER LIGHT MAKING THE TURN WITH ME, SO WHEN I WAS APPROACHING THE NEXT LIGHT, I HAD NOBODY IN FRONT OF ME, BEHIND ME OR TO MY RIGHT. THE ROADWAY WAS FOUR LANES, TWO IN EACH DIRECTION, WITH A CENTER MEDIUM. I WAS DRIVING IN THE LEFT LANE. SO I AM LOOKING TO DRIVE ANOTHER DAY AND SOMEONE ELSE TOO. THE CAUSE OF THE PROBLEM IS THAT THE BRAKE LINE THAT GOES FROM THE FRONT TO THE REAR, RUNNING ALONG SIDE THE FRAME, ON THE DRIVER SIDE, RUSTED OUT AND BROKE. I CONTACTED GM ABOUT THIS, AND AFTER TALKING AND COMPLAINING ABOUT WHAT HAPPENED, THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME. MY PROBLEM IS THAT, THIS IS A SAFETY ISSUE, AND THEY TAKE NO RESPONSIBILITY FOR IT. I SHOULD HAVE BEEN AT LEAST NOTIFIED IN SOME WAY AS AN OWNER THAT MY LIFE MAY BE IN DANGER IF I DO NOT HAVE MY BRAKE LINES CHECKED AND REPLACED IF NEEDED. THEY NO ABOUT THE PROBLEM AND ARE NOT CONTACTING OWNERS OF MY VEHICLE AND OTHERS WITH THE SAME PROBLEM. I AM LOOKING TO HAVE NOT BEEN HURT OR KILLED OR HURTING AND KILLING SOMEONE ELSE. I DID NOT KNOW OF THE PROBLEM UNTIL AFTER IT HAPPENED. I AM NOW FACED WITH DOING THE WORK MYSELF, WHICH IS A MAJOR UNDERTAKING, OR HAVING THE LOCAL GMC DEALERSHIP DOING IT FOR 1500+, WHICH IS WHERE IT IS RIGHT NOW, WAITING FOR MY CALL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660164November 21, 2014
SERVICE BRAKES
ANTI LOCK BRAKES AT LOW SPEED ACTIVATED CANNOT STOP VEHICLE PRESSING HARDER BRAKE LINE BLEW HAD NO BRAKES REAR ENDED VEHICLE STOPPED AT RED LIGHT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10652609November 4, 2014
SERVICE BRAKES
PULLING OUT OF MY DRIVEWAY ONTO THE STREET. APPLIED THE BRAKES WHEN REACHING THE END OF THE DRIVEWAY AND BRAKE PEDAL WHEN COMPLETELY TO THE FLOOR. WAS ABLE TO STOP, BEING THAT I WAS ONLY GOING AROUND 2 MPH AT THE TIME. WHEN I GOT OUT OF THE TRUCK, I SAW A LARGE AMOUNT OF BRAKE FLUID ON THE DRIVEWAY FROM A BURST BRAKE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652610November 4, 2014
SERVICE BRAKES
DRIVING DOWN RURAL ROAD AT 55MPH, A DEER JUMPS INTO MY PATH. I QUICKLY BRAKE, ABS ACTIVATES AND PEDAL DROPS TO NEAR FLOOR. TRUCK DOES STOP, BUT BRAKING MUCH MORE DIFFERENT THAN NORMAL. DEER MOVES ON AND I START MOVING AGAIN. NEXT STOP SIGN I NOTICE THAT BRAKE PEDAL DROPS TO FLOOR, STILL BRAKING, BUT MUCH MORE DIFFICULT TO BRAKE. I MADE IT HOME AND NOTICED MY BRAKE LINE DIRECTLY UNDER THE DRIVER POSITION WAS SPRAYING FLUID NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650136October 26, 2014
SERVICE BRAKES
BRAKE LINE FAILURE.. THIS INCIDENT HAPPENED TODAY, 10/26/2014 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648315October 17, 2014
SERVICE BRAKES
STARTED VEHICLE AND BEGAN DRIVING ON STREET. BRAKE PEDAL WENT TO THE FLOOR AND BRAKES WERE NOT NORMAL. STOPPED VEHICLE AND SAW LARGE PUDDLE OF BRAKE FLUID UNDER VEHICLE. HAD VEHICLE TOWED TO REPAIR SHOP AND WAS TOLD BRAKE LINE RUSTED AND ALL BRAKE LINES WERE CORRODED AND THAT GM HAS HAD PROBLEMS WITH THIS IN MANY VEHICLES. FORTUNATE THAT FAILURE HAD NOT OCCURRED AT HIGHWAY SPEEDS. REPAIR ESTIMATE WAS $3200 FOR REPLACEMENT OF BRAKE LINES AND ASSOCIATED PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644900October 15, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
DEAR SIR OR MA'AM, I HAVE A 2002 GMC SIERRA TRUCK THAT I BOUGHT NEW IN 2002. THE BRAKES RECENTLY FAILED COMPLETELY WHILE MY WIFE WAS DRIVING ON OR ABOUT SEPTEMBER 26, 2014. THE BRAKE PEDAL WENT TO THE FLOOR WITHOUT SIGNIFICANT BRAKING ACTION. FORTUNATELY SHE WAS ABLE TO STOP SAFELY AND WAS NOT INVOLVED IN AN ACCIDENT. UPON EXAMINATION, THE BRAKE LINE TO THE LEFT REAR WHEEL WAS COMPLETELY RUSTED THROUGH. I EXAMINED THE REST OF THE LINES AND NOTICED THAT THE BRAKE LINES, THE TRANSMISSION COOLER LINE AND THE FUEL LINE ALL SHOW SIGNS OF MAJOR CORROSION, ESPECIALLY ALONG THE FRAME. I HAVE LESS THAN 43,000 MILES ON THIS TRUCK AND IT WAS GARAGE-KEPT THE FIRST NINE YEARS I OWNED IT. I LIVE IN KY WHERE THE ROADS ARE ONLY SALTED A FEW TIMES A YEAR. THE REST OF THE VEHICLE IS RELATIVELY RUST FREE. THE TRUCK IS UNSAFE TO DRIVE NOW. EVEN IF I PATCH THE LEAK, THE REST OF THE LINES COULD FAIL AT ANY TIME. I COULD SUFFER CATASTROPHIC BRAKE FAILURE WHILE TOWING MY BOAT OR HORSE TRAILER OR SIMPLY GOING DOWN A HILL. FURTHERMORE, THE FUEL LINES ARE UNDER CONSIDERABLE PRESSURE AND IF THEY RUPTURE, THERE COULD BE A VERY DANGEROUS FIRE HAZARD. IF THE TRANSMISSION COOLER LINES RUPTURE, I COULD HAVE A COMPLETE TRANSMISSION FAILURE. I HAVE READ THAT THIS IS A KNOWN ISSUE WITH CHEVROLET AND GMC TRUCKS FOR YEARS 1999 TO 2003 AND THAT THE NTHSA HAS LOOKED INTO THIS IN THE PAST. IF OTHER TRUCKS ARE IN THE SAME CONDITION AS MINE (AND I BELIEVE THERE ARE), THERE IS A MAJOR SAFETY PROBLEM ON THE ROADS RIGHT NOW. YET, TO DATE NO RECALL HAS BEEN ISSUED. I THINK THIS IS COURTING DISASTER. IT IS MY OPINION THAT LINES MADE WITH INFERIOR STEEL WERE USED IN THE CONSTRUCTION OF THIS VEHICLE, YET GM REFUSES TO ACKNOWLEDGE THE FACT. I URGE YOU TO LOOK FURTHER INTO THIS MATTER. THIS IS NTHSA CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644196October 12, 2014
SERVICE BRAKES
TRAVELING NORTH ON ROUTE 28 NEAR CHANTILLY, VIRGINIA, A LINE OF CARS IN FRONT OF ME CAME TO AN ABRUPT HALT. I PRESSED MY BRAKE PEDDLE HARD AND WITHIN THREE SECONDS THE BRAKE PEDDLE WAS AT THE FLOOR. I QUICKLY MANEUVERED MY TRUCK TO THE RIGHT AND WAS ABLE UTILIZE THE EMERGENCY BRAKE TO SLOW THE TRUCK TO A STOP. INCREDIBLY, MY SON AND I WERE NOT INJURED, WE DID NOT HIT THE LINE IF VEHICLES IN FRONT OF US, AND WERE ALL SPARED A POTENTIALLY DEADLY OUTCOME. AFTER COMING TO A STOP, MY SON AND I INSPECTED OUR TRUCK AND BRAKE FLUID WAS LEAKING FROM THE LEFT SUPPLY LINE TO THE REAR BREAK. THE LINE HAD BURST DUE TO HARD BRAKING AND CORROSION OF THE FUEL LINE. WE WERE SAVED FOR SOME REASON, HOWEVER, IF THIS HAD BEEN ON A WEEKDAY DURING COMMUTING HOURS, THE OUTCOME WOULD HAVE BEEN ENTIRELY DIFFERENT. THE NHTSA SHOULD CONTINUE TO HOLD GM ACCOUNTABLE FOR THIS POOR ENGINEERING (FUEL LINES) AND EVENTUAL CATASTROPHIC SITUATION THAT WILL, OR PROBABLY ALREADY HAS, HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638512September 23, 2014
SERVICE BRAKES
MY 16 YEAR OLD DAUGHTER WAS DRIVING THE TRUCK AT THE TIME OF THE FAILURE. SHE HAS HER TEMPORARY LICENSE AND WAS DRIVING FOR THE THIRD TIME. AFTER DRIVING IN TOWN AND ON SOME RURAL ROADS, SHE STARTED GETTING TOO CLOSE TO OTHER CARS AT STOP LIGHTS AND STOP SIGNS. I BEGAN TELLING HER TO STOP SOONER, SHE SAID SHE WAS TRYING. IT ONLY GOT WORSE SO WE WENT HOME. SHE ALMOST RAN INTO OUR HOUSE AS TRIED TO STOP IN THE DRIVEWAY. BECAUSE SHE IS A NEW DRIVER, SHE DID NOT REALIZE THE BRAKES WERE GOING OUT. AFTER WE GOT OUT OF THE TRUCK I NOTICED A PUDDLE OF FLUID FORMING UNDER THE DRIVER SIDE. I DETERMINED THAT IT WAS BRAKE FLUID. I RAISED THE HOOD AND HAD HER PRESS ON THE BRAKE PEDAL. BRAKE FLUID STARTED SPRAYING OUT OF A BRAKE LINE NEAR THE FRAME. THE BRAKE LINES FROM THE MASTER CYLINDER TO THE ABS MODULE ARE VERY RUSTY ALONG WITH EVERY OTHER BRAKE LINE. THIS TRUCK MAY BE 12 YEARS OLD AND HAVE 87,000 MILES BUT I HAVE ALWAYS TAKEN VERY GOOD CARE OF IT AND IT STILL LOOKS NEW INSIDE AND OUT. I DO NOT BELIEVE A MAJOR SAFETY COMPONENT LIKE THE BRAKES SHOULD BE FAILING AT THIS TIME. OTHER CRITICAL COMPONENTS HAVE WARNING SYSTEMS TO ALERT YOU TO POSSIBLE FAILURES BUT WHEN THERE IS NO WAY TO TELL IF SOMETHING CRITICAL WILL FAIL I BELIEVE THOSE PARTS SHOULD BE MADE TO LAST. IF THE LIFE EXPECTANCY OF A PART IS LIMITED, THE MANUFACTURER SHOULD RECOMMEND SERVICE AT A REASONABLE INTERVAL. MY DAUGHTER IS NOW SCARED TO DEATH TO DRIVE ANY OF OUR CARS BECAUSE SHE FEELS IT COULD HAPPEN AGAIN. I AM JUST GLAD I WASN'T PULLING MY 20 FOOT BOAT AND HAD TO MAKE A PANIC STOP AT HIGHWAY SPEEDS WHEN THE LINE FAILED. SOMEONE COULD HAVE GOT INJURED OR KILLED I AM CURRENTLY GETTING QUOTES TO HAVE IT REPAIRED. SO FAR I HAVE RECEIVED PRICES RANGING FROM $600-1500. I FEEL GM SHOULD COVER MOST TO ALL OF THESE EXPENSES BECAUSE THEY USED SUB-PAR PARTS TO BUILD A CRITICAL COMPONENT OF THE BRAKE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633832September 17, 2014
ELECTRICAL SYSTEM
FOLKS; WHAT IS THE STORY WITH TIN WHISKERS FORMING IN SOLDERED ELECTRICAL COMPONENTS? DOES MY GMC HAVE LEAD FREE SOLDER ANYWHERE IN IT'S ELECTRICALLY SOLDERED COMPONENTS? I'VE HAVE MULTIPLE FAILED ELECTRICAL SYSTEMS WHICH IMPLIES MULTIPLE SHORTS. WHAT MAKES, MODELS AND YEARS ARE THIS PROBLEM KNOWN TO HAVE OCCURRED IN BESIDES THE TOYOTA CAMRY 2003? WHAT ARE YOU DOING TO FIX THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632689September 12, 2014
AIR BAGS
AIR BAG SENSOR WENT OUT. 4TH ALTERNATOR WAS REPLACED ON 6 JAN 14; THREE OTHERS WERE REPLACED BETWEEN 9 MAR2012 AND 6 JAN 14. RESISTOR FOR AIR CONDITIONING REPLACED ON 9 JUL 13. FRONT HUBS FAILED TWICE REQUIRING THEIR REPLACEMENT WITHIN SIX MONTHS. FRONT BRAKE PADS REPLACED TWICE IN 16 MONTHS AND 10,718 MILES. CHECK ENGINE LIGHT HAS STAYED ON CONTINUOUSLY DURING THIS TIME, EVEN AFTER RESET ON FOUR OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632686September 12, 2014
SERVICE BRAKES
BRAKES FAILED WHILE DRIVING DOWN ROAD. ALL BRAKE LINES ARE SEVERELY RUSTED. IS THEIR A GALVANIC REACTION BETWEEN LINES AND TRUCK THAT IS CAUSING THIS? HAVE NEVER HAD BRAKE LINES RUST AS BADLY ON OTHER VEHICLES THAT WERE OLDER THAN THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631205September 6, 2014
SERVICE BRAKES
I HAD BEEN DRIVING FOR 15-20 MILES BOTH ON AND OFF THE HIGHWAY AND THE VEHICLE STOPPED FINE. I WAS TRAVELING AT ABOUT 60 MPH AND WAS COMING UP ON HIGHWAY TRAFFIC THAT WAS AT A STANDSTILL . I STEPPED ON THE BRAKE PEDDLE AND IT WENT STRAIT TO THE FLOOR, ABSOLUTELY NO BRAKES AT ALL AND NO EVEN A HINT THIS WAS ABOUT TO HAPPEN. I WAS ABLE TO SWERVE OUT OF THE WAY, NARROWLY MISSING THE VEHICLE IN FRONT OF ME, AND USED THE TRANSMISSION AND E BRAKE TO GET THE VEHICLE STOPPED ON A GRASSY SHOULDER. HAD A VEHICLE BEEN NEXT TO ME OR A LESS EXPERIENCED DRIVER BEEN BEHIND THE WHEEL, IT MAY HAVE BEEN A MUCH WORSE OUTCOME . I KNOW AT LEAST 10 PEOPLE WHO OWN SIMILAR VEHICLES AND EVERYONE HAS HAD A BRAKE LINE FAILURE AT SOME POINT. GM NEEDS TO STEP UP AND COVER THIS BEFORE SOMEONE ELSE GET HURT OR KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626240August 19, 2014
SERVICE BRAKES
THIS IS THE SECOND TIME A BRAKE LINE HAS BURST ON THIS TRUCK. THIS IS DANGEROUS. I HAD THE TRUCK TAKEN TO LOCAL SHOP AND WAS TOLD ALL BRAKE LINES ARE IN DANGER OF RUPTURE. HOW CAN GMC PUT THIS JUNK STEEL IN THEIR BRAKE LINES? WHEN PEOPLE START GETTING KILLED IF THEY HAVENT ALREADY MAYBE SOMETHING WILL BE DONE. I SMELL SOME LAWYER GETTING RICH HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622157August 13, 2014
SERVICE BRAKES
WHILE DRIVING IN TOWN, I DEPRESSED THE BRAKE PEDAL TO SLOW FOR A STOP SIGN TRAVELING UNDER 25 MPH. THE PEDAL PRESSURE FELT FIRM/NORMAL FOR A BRIEF SECOND AND THEN WENT NEARLY TO THE FLOOR AND I WAS BARELY ABLE TO STOP. THE BRAKE LIGHT ON THE DASH DID NOT ILLUMINATE UNTIL APPROXIMATELY THE 10TH TIME I TRIED TO STOP. IF THERE HAD BEEN SOMEONE IN FRONT OF ME OR I WAS TRAVELING IN A HIGHER SPEED ZONE, I MOST CERTAINLY WOULD NOT HAVE STOPPED IN TIME. THE DIAGNOSIS IS THE REAR BRAKE LINE RUSTED THROUGH. I'VE BEEN TOLD BY SEVERAL MECHANICS THAT ALL THE BRAKE LINES WILL HAVE TO BE REPLACED AS THEY ARE ALL SO RUSTED NO ONE LINE CAN BE REPLACED WITHOUT DAMAGING THE REST OF THE LINES BECAUSE OF THEIR CLOSE PROXIMITY TO EACH OTHER. I CAN'T FIND ANYONE THAT WILL TAKE ON THE JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616474July 26, 2014
SERVICE BRAKES
TOTAL BRAKE FAILURE. I WENT TO APPLY MY BRAKES AND PEDAL WENT RIGHT TO FLOOR, LUCKILY I HAD THE PRESENTS OF MIND TO USE EMERGENCY BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614850July 20, 2014
SERVICE BRAKES
2002 GMC SIERRA 2500HD 4X4 4DR COMPLETE BRAKE FAILURE WHEN MOVING VEHICLE AT HUNT CAMP.BRAKE PEDAL WENT COMPLETELY TO FLOOR.RUSTED BRAKE LINES BLEW UNDER DRIVERS DOOR LOCATION.LOCAL MECHANIC REPLACED LINES FROM MASTER CYL. TO ABS DEVICE. IF THIS HAD HAPPENED THE DAY BEFORE,WITH TRUCK LOADED WITH SUPPLIES ,EQPT.,AND TOWING AN ATV ON A TRAILER,NO WAY COULD I HAVE STOPPED THAT VEHICLE! I STILL NEED TO REPLACE ALL REMAINING RUSTED LINES GOING TO WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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