GMC Sierra Complaints (2014)

895 consumer complaints on file.

#10926945November 18, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE FAILURE RECURRED. THE DEALER REPLACED FOUR TIRES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS REFERRED BACK TO THE DEALER FOR MORE DIAGNOSTIC TESTING. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 9.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925287November 10, 2016
EXTERIOR LIGHTING
THESE TRUCKS HAVE THE WORST HEADLIGHTS THAT I HAVE EVER OWNED AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924330November 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WRITTEN BY MY WIFE ON 11/04/16: ON 11/02/16 AT APPROXIMATELY 2:45 PM I WAS DRIVING SLOWLY THROUGH A PARKING LOT TRYING TO FIND A SPACE. I FOUND A SPACE AND AS I TURNED MY WHEEL TO THE LEFT IT LOCKED UP ROUGHLY, JERKING THE STEERING WHEEL OUT OF MY HANDS AS I PULLED INTO THE SPOT. AFTER THE STEERING WHEEL LOCKED UP, JERKING VERY ABRUPTLY, THE POWER SURGED AND THE TRUCK DIED. THIS IS PROBABLY THE 30TH TIME THIS HAS HAPPENED TO ME. THIS PARTICULAR TIME THERE WAS NO ERROR MESSAGE DISPLAYED THIS TIME. USUALLY I GET A MESSAGE WHICH POPS UP ON THE INSTRUMENT CLUSTER FORWARD OF THE STEERING WHEEL THAT SAYS 'SERVICE STABILTRAC' OR 'ACTION REQUIRED, STEERING ASSIST IS REDUCED, DRIVE WITH CARE.' IT SEEMS THERE IS A STEERING MALFUNCTION BECAUSE THIS ISSUE USUALLY OCCURS WHILE MAKING A TURN BUT THE TRUCK HAS HAD THIS SAME ERROR MESSAGE WHILE DRIVING STRAIGHT ON THE HIGHWAY. I AM UNSURE OF WHAT THE PROBLEM IS BUT I DO KNOW IT IS DANGEROUS TO DRIVE THIS VEHICLE UNTIL THE PROBLEM IS RESOLVED. ROAD CONDITIONS/WEATHER CONDITIONS ALSO PLAY NO PART IN WHEN THIS MALFUNCTION TAKES PLACE. OTHER PERTINENT INFORMATION REGARDING THIS ISSUE IS THAT THE HEADLIGHTS DO FLICKER FROM TIME TO TIME. WE HAVE BEEN DEALING WITH THIS ISSUE SINCE AUGUST OF THIS YEAR AND HAVE STILL NOT FOUND A RESOLUTION. LANDMARK CHEVROLET IN TAYLORVILLE, IL HAS HAD OUR VEHICLE IN THE SHOP 4 TIMES ON THIS ISSUE ALONE AND PUT OVER 200 MILES ON OUR VEHICLE WITH NO RESOLUTION. FRIENDLY CHEVROLET IN SPRINGFIELD IL HAD OUR TRUCK FOR NEARLY 3 WEEKS AND PUT OVER 70 MILES ON THE VEHICLE...NO RESOLUTION. HERE ARE A COUPLE VIDEOS WE RECORDED AND UPLOADED TO YOUTUBE DOCUMENTING THE ISSUE. TAKEN ON SEPTEMBER 18TH, 2016: TAKEN ON SEPTEMBER 19TH, 2016: [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923943November 2, 2016
AIR BAGS
TOOK VEHICLE IN FOR RECALL ON NOVEMBER 1 PRIOR TO MAKING APPOINTMENT FOR THAT DATE. GOT THERE ON TIME ,SERVICE TECH SAID THEY DID RECALL ON PRIOR VISIT,FOR OTHER RECALLS.I LEFT THE DEALERSHIP THINKING I WAS ALL SET,WHEN THROUGH MY PAPERWORK AND FOUND NO EVIDENCE OF THIS RECALL BEING REPAIRED.WENT ONLINE PLUGGED IN VIN NO. AND CAME BACK RECALL NOT COMPLETE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918952October 25, 2016
POWER TRAIN, EXTERIOR LIGHTING
HEADS LIGHTS ARE SO DIM I CANT DRIVE THE TRUCK AT NIGHT ALSO THE IS A BAD VIBRATIONS COMING FROM THE REAR END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916162October 14, 2016
EXTERIOR LIGHTING
POOR HEADLIGHTS. THE HEADLIGHTS ON MY 2014 GMC SIERRA ARE TERRIBLE AT BEST. UNABLE TO SEE ANYTHING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915689October 13, 2016
EXTERIOR LIGHTING
I PURCHASED THIS TRUCK NEW IN OCTOBER, 2014. MY RESEARCH PRIOR TO PURCHASE SHOWED A NUMBER OF COMPLAINTS ABOUT THE HEADLIGHTS, BUT I DID NOT THINK THERE WERE ENOUGH COMPLAINTS FOR ME TO BE CONCERNED. I WAS WRONG. I LIVE IN A RURAL AREA AND THE HEADLIGHTS ARE DEFINITELY INADEQUATE ON THE LOW BEAM SETTING. THE MECHANICAL SHUTTER DESIGN PRODUCES A VERY SHARP BEAM CUTOFF AT ABOUT THE LEVEL OF THE HOOD, MAKING IT SEEM LIKE YOU ARE SITTING IN A DARKENED AREA ABOVE A BOWL OF LIGHT. THE PROJECTOR HEADLIGHTS PROVIDE LITTLE, IF ANY, ILLUMINATION OF OBJECTS ON THE SIDE OF THE ROAD. I USE THE FOG/DRIVING LIGHTS CONTINUALLY ON THE TRUCK OR I WOULD NOT FEEL COMFORTABLE DRIVING IT WITH LOW BEAMS IN UNLIT AREAS. FOR THE SAKE OF COMPARISON, I HAVE ATTACHED TWO IMAGES TAKEN ON TWO CONSECUTIVE MORNINGS AT APPROXIMATELY THE SAME LOCATION ON MY DRIVEWAY. THE TRUCK PICTURE WAS TAKEN APPROXIMATELY TEN MINUTES LATER THAN THE CAR PICTURE (BOTH WERE APPROXIMATELY 6:45 A.M.). NOTE THERE IS A SLIGHT PERSPECTIVE SHIFT DUE TO THE HEIGHT DIFFERENCE IN THE VEHICLES AND THE DRIVING/FOG LIGHTS WERE NOT ON ON EITHER VEHICLE WHEN THE PICTURE WAS TAKEN. NOTE THE 25-YEAR OLD TECHNOLOGY SEALED BEAM HEADLIGHTS SHOW THE FENCE POSTS AT THE RIGHT SIDE OF THE VEHICLE WHERE THE GMC'S HEADLIGHTS SHOW A DARK VOID. IT HONESTLY FEELS LIKE YOU ARE DRIVING THROUGH A TUNNEL OF LIGHT IN THE TRUCK. YOU HAVE NO HOPE OF SEEING ANY OBJECTS ON EITHER SIDE OF THE ROAD. THERE IS A TSB ON THIS ISSUE THAT RECOMMENDS REPLACING THE BULBS AND REPROGRAMMING THE BCM. MY TRUCK HAS NOT HAD THIS PERFORMED BECAUSE THE DEALERSHIP DID NOT HAVE THE BULBS IN STOCK WHEN I ASKED ABOUT IT. THERE IS SOME DEBATE ON MESSAGE BOARDS REGARDING WHETHER OR NOT THE UPDATE OFFERS ANY BENEFITS. ADDITIONALLY, THE NEW BULBS ALLEGEDLY HAVE A SIGNIFICANTLY SHORTENED LIFE OVER THE ORIGINALS AND THEY CAN BE DIFFICULT TO LOCATE WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915423October 11, 2016
EXTERIOR LIGHTING
HEADLIGHT PERFORMANCE DURING NIGHT TIME DRIVING IS POOR AND UNSAFE AT HIGHWAY SPEEDS IN RURAL AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915426October 11, 2016
STEERING
THE STEERING RACK DEVELOPED A LOUD CLUNKING NOISE THAT COULD BE FELT IN THE STEERING WHEEL WHEN TURNED ABOUT 2/3 OF THE WAY TO THE LEFT. THE PROBLEM HAPPENS ALMOST EVERY TIME THE WHEEL IS TURNED. THE TRUCK COULD BE PARKED OR MOVING. AFTER A WEEK THE DEALER FINALLY DIAGNOSED THE PROBLEM AS HAVING A BAD STEERING RACK. THE TRUCK HAS 66000 MILES ON IT AND SHOULDN'T HAVE THIS ISSUE IN ITS CURRENT CONDITION AND MILEAGE. THE REPAIR IS NOT COVERED UNDER MY POWERTRAIN WARRANTY AND THE TOTAL BILL IS AT $2700 WHICH IS COMPLETE UNACCEPTABLE FOR A TRUCK THAT WAS PURCHASED BRAND NEW TRUCK THAT I PAID $42,000 FOR LESS THAN TWO YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914083October 5, 2016
STEERING, ENGINE
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING 25 MPH AND MAKING A LEFT OR RIGHT TURN, THE VEHICLE JERKED VIOLENTLY AND CAUSED THE STEERING WHEEL TO BECOME ERRATIC. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913858October 4, 2016
EXTERIOR LIGHTING
THE BASIC DESIGN OF THE HEADLIGHTS DOES NOT ALLOW FOR A SUFFICIENT LEVEL OF LIGHTING TO SAFELY OPERATE THE VEHICLE AT NIGHT. THERE IS VIRTUALLY NO LATERAL LIGHTING, AND THE HEADLIGHTS DO NOT ILLUMINATE THE WAY FORWARD, THEY ONLY DROP A SHUTTER IN FRONT OF THE LIGHTS WHEN ONE SWITCHES FROM LOW BEAM TO HIGH. THERE IS NO INCREASE IN LIGHT INTENSITY OR VOLUME WHEN SWITCHING TO BRIGHT LIGHTS. RECALL AND FIX!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909860September 27, 2016
STEERING
POWER STEERING FAILED INTERMITTENTLY, TWO DIFFERENT OCASSIONS. ONCE WAS WHILE TURNING LEFT AT A LOW SPEED. THE STEERING WHEEL BECAME EXTREMELY STIFF AND STARTED VIBRATING WHEN I TRIED TO TURN THE WHEEL. THE POWER STEERING CAME BACK APPROXIMATELY 10 MINUTES LATER. AFTER DRIVING FINE FOR ABOUT 5 MINUTES, THE STEERING FAILURE HAPPENED AGAIN, THIS TIME WITH A "SERVICE POWER STEERING" MESSAGE ON THE DASH DISPLAY. CALLED THE DEALER AND THEY WILL FIX, BUT QUITE FRUSTRATING FOR A VEHICLE WITH A LITTLE OVER 30,000 MILES THAT I HAVE HAD FOR LESS THAN TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908551September 21, 2016
EXTERIOR LIGHTING
VERY DIM HEADLIGHTS CAUSING DIFFICULTY DRIVING AT NIGHT AND IN RAINY WEATHER. 2014 GMC SIERRA WITH 13000 MILES.PURCHASED TRUCK IN MARCH OF 2015 NOTICED LIGHTING ISSUE FIRST TIME I DROVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908123September 20, 2016
STEERING
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906980September 15, 2016
STEERING
STEERING WHEEL LOCKED, AS IF IT WERE IN PARK, WHILE I WAS DRIVING. SEAT BELT LIGHT AND ALARM ACTIVATED (I WAS WEARING SEAT BELT) AND WRENCH ICON APPEARED ON INSTRUMENT DISPLAY. AFTER A FEW SECONDS THE LOCK DISENGAGED AND THE ICON DISAPPEARED AND I WAS ABLE TO TURN. I DID SOME ONLINE RESEARCH AND APPARENTLY THIS PROBLEM HAS OCCURRED TO OTHERS. I DO NOT WANT MY OR MY FAMILY'S SAFETY JEOPARDIZED BY THIS DESIGN FLAW (THE STEERING LOCK CAN ENGAGE WHILE THE VEHICLE IS IN GEAR AND IN MOTION!!!) SO I AM HAVING MY MECHANIC DISABLE THE LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907027September 15, 2016
EXTERIOR LIGHTING
THE POOR HEADLIGHTS IN THIS VEHICLE PREVENT IT FROM BEING SAFELY OPERATED AFTER DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906362September 14, 2016
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V651000 (AIR BAGS, SEAT BELTS) AND 16V209000 (SEAT BELTS). THE DEALER SCHEDULED A REPAIR, BUT WHEN THE CONTACT ARRIVED AT THE DEALER, HE WAS INFORMED THAT THE PART WAS NOT AVAILABLE AND THE VEHICLE WOULD NEED TO BE KEPT FOR 5 TO 7 DAYS. THE CONTACT WOULD HAVE TO SIGN A WAIVER TO RELEASE THE VEHICLE. THE DEALER PROVIDED NO ACCOMMODATIONS FOR A LOANER VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906212September 13, 2016
SEAT BELTS
I RECEIVED A RECALL NOTICE FROM GMC THAT THE FLEXIBLE STEEL CABLE THAT CONNECTS THE DRIVER'S SEAT BELT TO THE OUTBOARD SIDE OF THE SEAT (THE "TENSIONER CABLE") CAN FATIGUE AND SEPARATE OVER TIME AS A RESULT OF OCCUPANT MOVEMENT INTO THE DRIVER'S SEAT. I RECEIVED A SECOND NOTICE THAT THE PARTS ARE NOW AVAILABLE TO REPAIR MY VEHICLE. I SCHEDULED AN APPOINTMENT ACCORDINGLY AND CHECKED WITH THE DEALER PRIOR TO ARRIVAL. I HAVE NOW BEEN WAITING FOR WELL OVER 2 HOURS AND I JUST FOUND OUT THAT THE PART IS NOT IN STOCK AND THE RECALL CAN NOT BE FIXED. I HAVE ATTACHED THE WORK ORDER AND MY RECEIPT WHICH SHOWS THAT THE WORK WAS PERFORMED WHEN IN FACT IT HAS NOT BEEN COMPLETED. I AM NOW AT RISK AND HAVE NO TRUST IN THE DEALERSHIP SERVICE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904272September 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
THE PROBLEM STARTED WHILE BACKING A TRAILER AND TURNING. THE STABILTRACK LIGHT CAME ON AND THE STEERING WHEEL JERKED OUT OF MY HAND. IT HAPPENED A FEW MORE TIMES AND THEN THE TRUCK DIED. LATER WHILE DRIVING THE STABILITRACK LIGHT WOULD FLASH ON AND THE DIC WOULD GO BLACK. THE A.C. WOULD ALSO GO OUT AND COME BACK ON. IT WOULD ALSO DO THIS WHEN TURNING ON THE SIGNAL LIGHT OR STEPPING ON THE BRAKE PEDAL. I WAS IN A PARKING LOT TODAY DRIVING SLOWLY AND THE ST MESSAGE CAME THEN THE DIC WENT BLACK AGAIN. WHEN I TRIED TO TURN THE WHEEL IT STARTED JERKING BACK AND PULLED OUT OF MY HAND. IT SEEMS THAT SHUTTING THE TRUCK OFF AND RESTARTING SOLVES THE PROBLEM FOR A DAY OR TWO. THIS IS A VERY UNSAFE ISSUE AND I HAVE SEEN AND READ MANY COMPLAINTS. I HAVE BEEN A HUGE FAN OF GM AND ALL I HAVE EVER OWNED WERE GM VEHICLES, BUT THIS ISSUE IS MAKING ME WONDER IF I SHOULD HAVE BOUGHT A FORD INSTEAD. IT SEEMS THAT GM IS NOT WORRIED ABOUT RECALLING BECAUSE OF THIS SAFETY ISSUE, WHICH THERE ARE MANY COMPLAINING OF THE SAME THING, AND MY WARRANTY IS ABOUT TO RUN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899725August 31, 2016
SEAT BELTS
GM SEAT BELT RECALL WAS PERFORMED BUT THE DEALER AT GM'S DIRECTION HACKED THE INTERIOR TRIM PIECE TO CORRECT DEFECT. THIS IS A DIFFERENT FIX THAN THEY PERFORM ON THE UNSOLD MODELS AND IS NOT ACCEPTABLE OR ETHICAL ON A TRUCK THAT COST +30,000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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