GMC Sierra Complaints (2021)

671 consumer complaints on file.

#11607325August 8, 2024
ENGINE
On the evening of 5/6/24, my husband was driving home in our 2021 GMC Sierra 1500 when the truck started to run hard, shaking, and the check engine light came on and was blinking. He pulled onto the side of the road immediately and more messages were coming across the dashboard. The truck was towed to a dealership that same night. Once the dealership assessed what was wrong, we were advised by the dealership who confirmed the lifters failed. The truck is currently still sitting at the dealership as we're waiting for the parts because we've been told multiple times that the parts are on backorder. I understand the truck is available for inspection as its been sitting on the lot since 5/6/24. This is the first time this has happened to the truck, zero prior issues. The truck has great service records and has always been properly maintained. We are currently still under the manufacturer warranty. To date, the dealership is still in possession of the truck for 90 days, and we still do not have any ETA on when the parts will arrive/truck will be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605469July 30, 2024
ELECTRICAL SYSTEM
Radio screen will go blank randomly after turning the truck off the I can here the radio but can not see any screen. After turning the radio of an exiting the truck radio still plays all of the sudden the radio will go off and restarting the truck radio is working again .At any random time the radio will go blank again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604500July 25, 2024
SERVICE BRAKES
While towing a trailer in tow/haul mode on the highway traveling around 60mph, their was a strong downshift clunking sound. About 10 miles later, it happened again, except this time the brakes logged up and truck skid for about a full second and then trailer began fishtailing slightly. Check engine like P2C7A came on. Seems like brakes or transmission momentarily locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602610July 16, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2021 GMC Sierra 1500. The contact stated while the vehicle was parked and turned off, the electronic rear tailgate door erroneously unlatched and opened. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602713July 16, 2024
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2021 GMC Sierra 2500. The contact stated while driving approximately 25–35 MPH, the tailgate unlatched and opened unexpectedly. The contact stated that while the vehicle was parked, the tailgate opened independently. The contact stated that the tailgate down message was displayed after the failure. The vehicle was taken to an independent mechanic at a body shop, who determined that the failure was due to the touchpad. The vehicle was repaired. The vehicle was taken to a body shop, where it was replaced. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596820June 26, 2024
UNKNOWN OR OTHER
The transmission/torque converter is causing (bucking, kicking, jerking, slipping, difficulty when taking off, shuddering during driving, fishbite, and chuggle). Its becoming a safety hazard now because its putting me and others at risk for an accident. The vehicle will hesitate to go in which if traffic may be rear ended by another vehicle. During weather/rain the vehicle will lose traction and the rear wheels will spin causing an accident. Problem has been reported to dealership multiple times and the only solution they can provide is keep driving the vehicle. Vehicle has no warning lights at all or any other symptoms of problems prior to when the components started to fail. The issue first happened around February 2024 and remains to be an issue to this present day. I've been the dealership more than 6 times with no solution/fix. I'm concerned for my safety now and need this issue addressed ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595515June 20, 2024
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
The contact owns a 2021 GMC Sierra 1500. The contact stated that the inner tailgate door failed to open while pressing the release button. On several occasions while pressing the release button, the inner door would lower down. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594924June 17, 2024
ENGINE, UNKNOWN OR OTHER
On [XXX] at approximately 3 pm I left my house and was traveling on [XXX] in Fort Mohave Arizona I was only traveling 7 miles. When I looked at the temperature in the cab was 121 degrees a few moments after the display system went black and never turned back on. I arrived at the store 4 minutes after the display shut off with no warning lights or any type of notification on my phone, I had rolled down the windows to get air in the cab to see if that would help cool down if needed. I was in the store 20 minutes. I returned to the truck turned it on and everything was normal, from there I drove back home nothing happened on my drive back the display was working. At 8 30pm I was traveling on [XXX] Driving towards a casino called Avi. I had the driver's side window halfway down when I smelled a faint plastic burn thinking it was coming from the outside because I had the window halfway down. That is when the cab of the GMC filled up with smoke that came in thru the air vents and flames started to show coming from the defrost vents and under the hood while I was driving. I had to stick my head out of the window to see where I could pull over without starting a huge brush fire. As I pulled over and the truck within seconds fully ignited into flames. Enough time to grab my belongings that I was able to save. My life was at risk by this vehicle igniting while I was driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11594261June 13, 2024
ELECTRICAL SYSTEM
The inner tailgate continually releases the upper tailgate, which then opens when the vehicle is driven. When latched, the tailgate immediately opens again. This is reproducible. I gather the switch is shorted closed, leading to the release of the tailgate. This poses a risk to items in the bed of the truck leaving the vehicle unexpectedly while in motion. The truck has not been to the dealer yet, there has been no inspection of the vehicle by any authority. The vehicle displays a warning “inner tailgate open.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592274June 3, 2024
ENGINE
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed and made an abnormal sound. The contact assumed that the sound was coming from the transmission and the vehicle was taken to a dealer. The dealer diagnosed the vehicle and suggested that the failure might be a pulley or a rod bearing failure. The contact took the vehicle to another dealer who confirmed a rod bearing failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591530May 30, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: WARNING
I am writing to complain about that General Motors has issued a retrofit program for 2022 model vehicles that did not come with safety features due to the microchip shortage. I purchased my vehicle new in 2021 and the vehicle did not have the option of having safety features at the time of purchase. I find not having the safety features in a large vehicle to be a safety concern for those that use the vehicle or around the vehicle. General Motors should add the 2021 model vehicles that also did not have the ability to have those features on them added as a part of their retrofit program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591188May 29, 2024
VISIBILITY/WIPER
The wiper blade motor is defective. While driving during a storm the wiper blade motor stopped working on the delayed and low settings. This was a safety issue while driving. I took my vehicle to get looked at a GM Dealer to look at the vehicle. My vehicle is only 3 years old and should not have issues with the wiper blade motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591379May 29, 2024
STEERING
I just purchased a used 2021 GMC Sierra after having for a month the SERVICE POWER STEERING came on, I took it in for service and was told the part is on back order. Not to worried if the dealership and GM sold it to me that way. I am going to drive it and hope and pray that nothing bad happens. And if it does i will be getting a Lawyer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590543May 24, 2024
SUSPENSION
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving 40 MPH, the front driver's side wheel separated and fell underneath the front end of the vehicle, causing the vehicle to veer towards oncoming traffic. The contact was able to pull to the side of the road, where the vehicle was awaiting to be towed. The contact related the failure to NHTSA Campaign Number: 21V718000 (Suspension); however, the VIN was not included. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 37,470.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588692May 14, 2024
ENGINE
The coolant control valve is faulty and needs to be replaced. GMC and the dealership know about the issue (Bulletin No. PIP5791), but are not fixing it in a timely manner. This is a safety concern as the system will automatically reduce engine power, which is a major concern when towing and/or in mountainous terrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588436May 13, 2024
ENGINE, ELECTRICAL SYSTEM
The component that has failed is the engine coolant flow control valve AC Delco part number 55516369. Unfortunately the part is still installed on the vehicle. It has been taken to a dealer and this is a known issue but no recall has been issued. The check engine comes on sometimes but not always, sometimes the pickup has plenty of power to drive and sometime it will barely pull itself, all in the same trip without shutting the ignition off. The symptoms first started in December of 2023, but were sporadic, now it is nearly everytime the pickup is started. It is extremely dangerous to drive this vehicle when it has a problem. You cannot tell if it will accelerate normally or is you will push the pedal and it does nothing. The part to repair the problem is on backorder and no release date is yet available. We have been waiting for 3 months and still no word on when this will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588287May 12, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
My truck had smoke rolling out at work when I noticed it. Tried to put it out it Burnt my hands ! destroyed the inside I had it towed and insurance investigator said it was do to a brake controller for the trailer. And I took it to get estimate and the service dept said it was do To brake controller my truck was totaled my wallet toast my coat was toast my I phone my deposit my truck i drove daily to work out of and personal. General Motors would not help I called the. First. Then I was frustrated called my insurance they started a claim and low balled me now I lost 2 months of work bills stacked and low ball price on what the offer was) and haven’t gotten one yet. Called gm back they said I had an active claim they woundenr help it’s there defect I lost my job my mind etc on this. Two investigators state the same thing even there service dept. A gm service dept said the same thing. No warning indicators at al I will never buy another truck. The safety issue is people driving around not knowing. The 2500 and 3500 have them. Looked it up the plant that made my truck left the parts for manufacturing outdoors they got wet. It’s on the internet people r gionbg to get hurt. Lucky I was outside when my was on fire. Please help on the matter. Thank u
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11585689April 28, 2024
ELECTRICAL SYSTEM
Tail gate failing from water intrusion. Wont stay up while driving. Already a recall for it in Canada but nothing in the USA where i see others have the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584171April 19, 2024
SERVICE BRAKES
When starting the vehicle, I got a message to service the parking brake (this is the second time I’ve had this warning appear in the 21,000 miles I’ve owned it, first was approximately 5,000 miles ago). When this warning is active the parking brake does not engage, and can’t be used to stop the vehicle when the brakes fail as they did today. With 42,774 miles on the vehicle, and the onboard monitor for brake wear showing remaining brake life at 94% front and 96% rear, brake fluid reservoir between Max and Min the brake pedal went soft and the vehicle would not stop. I resorted to putting the vehicle in neutral and pumping the brakes until the pedal got hard. As soon as I let off the brake my vehicle began to roll backwards, stepped on the brake pedal again and the pedal again went to the floor without stopping or slowing the vehicle (pumping the brakes got it stopped again inches away from running into my house). The myGMC app notified me that I need to service the ABS system. I had the vehicle towed to the dealership for diagnostics and repair. Possibly related, this afternoon before the brakes stopped working I felt a mild vibration when traveling 20-35mph that resembled the vibration that occurs when a wheel bearing has begun to fail. Tow truck driver witnessed the vehicles inability to stop when putting it in neutral to load vehicle. It is unimaginable that a vehicle can be placed on the highway that has no backup system in the event of brake failure. Had a kid run out in front of me there would have been no way to avoid the accident (no other warnings appeared to indicate the vehicle was unsafe to drive. Brakes worked correctly and stopped appropriately until they didn’t).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583160April 15, 2024
EXTERIOR LIGHTING
3 year old truck. The left headlight enclosure gained water and caused the whole headlight system to have issues. Water caused the Headlights to Flash high beams (both), turn off and blinkers not to work. This defect the whole side that is effective. This can cause other drivers or the owner to have an accident. 6 months later, Now the right side headlight is doing the same. I’m out of warranty with only 40k miles. The seal is not strong enough to keep water out the enclosure. This can also cause the whole light system to shut down while driving. Very dangerous especially at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Sierra