GMC Sierra Complaints (2021)

671 consumer complaints on file.

#11625363November 14, 2024
ELECTRICAL SYSTEM
When accelerating and shifting into drive, the vehicle is experiencing a lag when moving forward. The rear wheels are not latching into the designated gear. When vehicle comes to a complete stop, it will not accelerate and does not want to move. The problem has been reported and there are multiple recalls on similar vehicles of the same make and model. There were no warning symbols or notifications generated at the time of inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624929November 13, 2024
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the rear of the vehicle was shuddering and shaking. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that over time the failure became more persistent. The contact was concerned because two small children were seated in the rear of the vehicle daily. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 24V797000 (Power Train); however, the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624856November 12, 2024
ELECTRICAL SYSTEM
The electronic tailgate switch is malfunctioning and opening on own. We brought in and paid 2 times to have repaired and now the third time has happened. It’s appears this model is recalled in Canada but not US. Why is that when it’s the same parts used and the HD models have also been recalled. Why is our truck not recalled for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624010November 7, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2021 GMC Sierra 2500. The contact stated that no visible tailgate was attached, and the contact was unaware if the vehicle had been repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the recall had been marked as completed under the VIN. The vehicle was taken to a local dealer where they advised the contact that the recall repair was completed. The vehicle was taken to another local dealer, Littleton Chevy (851 Meadow St Littleton, NH 03561); for a second opinion and was informed that the recall repairs had not been performed. In addition, the contact stated that the tailgate was replaced with an after-market part due to backorder issues. The contact stated that there was no failure experienced with the original part. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623863November 6, 2024
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623737November 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2021 GMC Denali 2500 in December 2023. A couple days after purchasing the vehicle I received a message on the dash saying the front camera was not working. I took the vehicle into the dealership where they said they reset the computer and nothing was wrong with the vehicle. One month later I was involved in a collision where a vehicle turned in front of my vehicle and the Automatic Emergency Braking failed to activate. I applied the brakes but due to my delayed reaction time 1.5 seconds, I broadsided the small vehicle with my large truck. Luckily the speed was only 20 mph and no one was hurt or killed. At this time I did not know my vehicle was equipped with AEB. In October I discovered through GM and a different dealership that my vehicle was equipped with Automatic Emergency Braking. I have had several occasions when the AEB including the crash where the AEB should have activated but never did. In 11 months I have never had the AEB activate. I took the vehicle into the dealership where I bought the vehicle and they said their computer said everything was operating correctly. The tech never drove the vehicle where the AEB should have activated. I have driven many cars and even the same model vehicle as mine, so I know what the AEB feels like and my vehicle the AEB is not working. The dealership told me to take the vehicle they checked everything GM told them to check. When I talked to GM they told me to immediately take the truck to the dealership and the dealership did nothing.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623109November 1, 2024
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state 500 miles remaining, but then be counting down from 500 miles by one mile per second of time, or faster. Each instance, I would park and attempt to refill the DEF tank, only to discover that the tank is already full or near full. My truck’s DEF tank has now been replaced twice under warranty with the latest tank being installed at only 35,460 miles on the odometer. During the latest replacement, the technician also diagnosed and replaced the electrical wiring harness related to the DEF tank, stating that one of the connector pins was not reading the required voltage. There was also a faulty diesel particulate sensor that was replaced under warranty. This emissions system is problematic, and it is unsafe to due to the drive ability restrictions it imposes due to faulty software and equipment. I use my truck to tow, and it would make for a very unsafe condition to have my vehicle’s speed become limited as if the vehicle ran out of fuel. Mountain grades. Two-lane highways. Passing through bad neighborhoods. Driving in uninhabited areas, sometimes late at night. Family of 6 in the vehicle. Unacceptable. General Motors Corp. must create a permanent and fail-safe fix for this emissions system and implement the parts. The emissions system warranty should be extended from 80k miles to Lifetime to cover the vehicles affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623113November 1, 2024
POWER TRAIN
The contact owns a 2021 GMC Sierra 2500. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. The contact stated that the message “Vehicle will not Exceed 50 MPH" was displayed. The vehicle was taken to a dealer and remained for over four months after being diagnosed that the solenoid valve and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619922October 15, 2024
ENGINE
On memorial day weekend 2023 my truck ,2021 GMC Sierra AT4 was making a awful noise. I pulled over and vehicle died. had it towed and the warranty covered new engine replacement at 54678 miles(large deposit of metal in the oil pan). June of 2024 again, traveling out of town and pickup making terrible noise and shaking at 76651 miles. Replaced lifters in vehicle. October 11, 2024 took vehicle in for oil change, drove 25 miles and vehicle making terrible noise. Pulled over and pickup died. Had it towed to dealer and they are saying it needs a new engine. ( 87000 miles) they are saying its out of warranty. There seems to be a serious problem with this engine( 6.2) in all the research I am finding. I now have a pickup that I am still making payments on , that I cannot drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618385October 7, 2024
ENGINE
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving 45 MPH, there was an abnormal ticking sound coming from the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was placed on a trailer and was taken to an independent mechanic who stated that the lifter and cam shaft needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618222October 5, 2024
STEERING
Getting shift to park safety warning, car is in park, and cannot move at all, Cannot start because vehicle does not believe it is in park. Have been stranded multiple times on this error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618063October 4, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle was issued an OTA ( over the air update ) automatically, and the update failed, leaving the screen in my vehicle inoperable, with a message displayed stating " Update failed return to dealer" My vehicles radio/information system is now inoperable. The blue-tooth calling capability is also inoperable. This is a safety issue due to the fact that I am a resident of Minnesota and we have a law that states it is illegal to use your phone while driving. In addition, I am unable to receive severe weather alerts via the radio and do not have the ability to make phone calls in my vehicle in the event of an emergency since it is illegal to use my phone in MN while driving. This is a serious safety hazard The GMC dealer (Mills GMC in Baxter, MN ) that the vehicle is currently at has stated this is not a warrantable repair, even though my vehicle is under warranty. I have also contacted GM service directly and was told they would be willing to offer me "rewards points" There is an active recall for the same issue for other GM models of the same year. Recall # N202319250 Essentially, GM is pushing updates to vehicles without the owners consent, giving the owner no choice but to bring the vehicle to the dealership for a repair which they are calling "wear and tear" This is highly unethical and is making customers vehicles unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617722October 2, 2024
ENGINE
Per the dealership: Lifter failure, crankshaft failure, metal shavings in the oil. Complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617429October 1, 2024
POWER TRAIN
While driving 55mph on a 2 lane road, pulling a 5th wheel camper, the truck transmission downshifted by itself to a low gear. This caused a scary and immediate deceleration from 55 to 25mph. The trailer wanted to push into the oncoming lane the deceleration was so fast. The truck is at a dealership and they acknowledge the issue but not a fix other than putting back in the failed part. There was no warning and my readings say many others are having same issue. The small dealership we left the truck with (yemm Chevrolet in Galesburg Il) said they had 3 trucks with the same issue. The truck has been with the dealership for 7 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614009September 11, 2024
ENGINE
The contact's husband owns a 2021 GMC Sierra 1500. The contact stated that while her husband was driving 80 MPH, the vehicle stalled. Additionally, the "Shift to Neutral and Restart" message blinked. The vehicle was steered to the side of the road where the vehicle failed to restart. The vehicle was towed to an independent mechanic where the failure was not able to be replicated. The vehicle was then towed to the dealer where it was suspected that the crankshaft bearing had seized, putting pressure on the starter, causing a short. The contact was informed that the engine needed to be taken apart for a proper diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612620September 4, 2024
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at various speeds, there was a whining sound coming from the transmission. The vehicle was taken to the local dealer who diagnosed and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Extended Warranty for the failure. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610894August 26, 2024
STRUCTURE
The contact owned a 2021 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the vehicle was shaking erratically, and the vehicle lost motive power. In addition, the contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a fractured front-end frame. The contact was informed that the front-end frame needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609562August 19, 2024
POWER TRAIN
The transmission started lurching and surging power while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608733August 15, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Smog system check and Engan warning light keeps come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608371August 13, 2024
ENGINE
The engine locked up on the truck due to bad lifters. It has the 6.2L engine and after talking to several mechanic shops and research online this is a very common issue. GM is having to put lots of new engine in under warranty due to this issue. They need to have a recall to fix a known issue that is costing people thousands of dollars to replace the whole engine in the truck. We was driving down the hey today and with no working at all the truck died and and would not crank back over. We had the truck towed to a repair shop to find out that our truck had the same issue that lots of people are having and now it’s gonna cost us several thousand dollars to have fixed when realistically GM should be paying to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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