GMC Sierra Complaints (2023)

567 consumer complaints on file.

#11658192May 1, 2025
POWER TRAIN, ENGINE
First GMC had my car 6 weeks for a problem with the coolant control valve which failed making the truck underivable. They couldn't fix it due to not being able to get the part with a national backorder. After a few weeks having the truck back I started having erratic bucking and shifting problems and once again the engine light came on and then truck went into limp mode. Felt like the truck got stuck in one gear and was dangerous to drive. I felt unsafe operating it even to limp back to the dealer. The incident with transmission happened at high speed on interstate 95. Kinda scary. They have told me they can't fix my truck for a minimum of 6-8 weeks, but I was told that would be a miracle. So service told me probably be 10-12 weeks if they can't get the parts. If they can!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658004April 30, 2025
ENGINE
I was with my two kids about to go on the highway as I accelerated at the speed of the 60 mph the truck completely shuts down I managed to move to the right shoulder my miraculously had to wait for a tow truck for 3 hours. Got truck towed to the dealership they told me it needed an engine and its back order took them 4 weeks to get ot done 2 days later check engine light came back on I was told only a misfire. I was without my truck for another 2 weeks. All this happened back in January of 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658010April 30, 2025
ENGINE
While driving on the interstate at approximately 80 mph the engine sounded like it started revving to its max and then it lost power and would not go anymore so I had to try and get to the side of the highway before the momentum stopped. There was no warning lights, indications, or recall notices that this was going to happen. And then had to wait about 2 hours for a tow truck on the side of the interstate. Then the dealership said my engine was seized up and they put a new motor in which took about 2 weeks and they wouldn't give me a loaner vehicle so my husband had to drive approx 3 hours to pick up me and my daughter. I no longer have my invoice that the dealership gave me after the repairs were performed. So after that I was leary of that happening again and traded the vehicle and took a huge loss in trade value not too long after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657735April 30, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Sierra 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657760April 30, 2025
ENGINE, POWER TRAIN
I was driving down the highway on cruise control and all of the sudden i heard a squeal, banging noise with no power to accelerate so i pulled over to the side of the road and the engine said low oil pressure and shut down and would not restart. Multiple vehicles swerved to avoid hitting my vehicle creating a safety incident with possible injury and death. No symptoms prior to the failure and vehicle was maintained according to GMC specifications at the dealer with oil changes and tire rotations. Dealer has confirmed engine needs to be replaced but after several weeks they say they are unable to replace the engine because no parts are available and no estimated repair date. This is completely unacceptable and not a timely repair. I am without a truck and still paying for the loan of the truck with interest through GM financial.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657506April 29, 2025
STRUCTURE:BODY
Upper grille came off and fractured windshield while going down the highway it is a non serviceable part by GM which I believe is strategic seeing that they’ve had issues with earlier models of the the truck you have to buy an entire replacement grille for one issue that shouldn’t be happening was never able to locate part, I assume plastic grille clips dry rotted noticed the part lifted a bit before the entire part failed thought someone was trying to break into my truck . The wind while going down the highway caused them to fail, I’ve seen multiple GMC sierras with the same grille issue, I uploaded before and after pictures of how the truck looked before and after pictures .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657276April 28, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Sierra 1500. The contact stated that upon starting the vehicle, there was an abnormal ticking sound coming from the engine. There was no warning light illuminated. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure. mileage was approximately 100. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657359April 28, 2025
POWER TRAIN
Engine Cooling system We were stuck on side of freeway then told to drive to dealership but kept dying and saying it was overheating could only drive 7mph off freeway. Yes dealer confirmed with computer test that coolant flow control valve was malfunctioning. On approximately April 8th 2025 we were on vacation in Biloxi MS we got check engine light took to Dealership in Biloxi. Put on computer said it was coolant control valve they reset it but said parts on National back order but we were fine to finish our vacation and head home. Got to Albuquerque NM on April 22nd it overheated couldn’t go over 5 miles per hour got to Albuquerque dealership couldn’t go any farther they tried to reset but truck would drive more than 5 miles per hour. Told us we would have to leave it part was on back order no idea when it would be available. We had to rent a car to drive to our home in Az .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657022April 27, 2025
ENGINE, POWER TRAIN
Multiple occasions where the dash lights up while driving, the vehicle will slow down to 40 miles per hour while driving and notes on the dash the truck acceleration will be reduced. It has almost caused accidents while I’ve been driving on the interstate. The truck will jerk and shake and jolt. Multiple sensors have been replaced including drive shaft, crank shaft components and cooling valve components. I’ve also been complained about burning smells and my engine started smoking recently which caused my family to evacuate the vehicle. I believe my vehicle has same issues as the other recall on GMC Sierra 2021-2024 with engine issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657096April 27, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
2023 GMC 1500 Sierra Denali Ultimate tailgate opens without being commanded. This has happened approximately three (3 ) times in the last two months while being driven with the most recent incident occurring today, 04/27/2025. There are no warning lights indicating when a tailgate opens while the vehicle is being driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656814April 25, 2025
POWER TRAIN
The contact owns a 2023 GMC Sierra 3500. The contact stated that while hauling a trailer and driving approximately 40 MPH, the contact attempted to merge into traffic and the message "Restricted Power Mode" was displayed. During the failure the transmission failed to properly shift into a higher gear, and the vehicle failed to exceed 67 MPH. The contact stated that later while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to the local dealer who diagnosed that the transmission valve body was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 33,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656555April 24, 2025
ENGINE
Had an engine seizure with no warning. The event occurred on 03/22/2025. The vehicle has been in the dealership since then, with no line of sight to a replacement engine. The vehicle had barely over 15k miles. When the engine seized, it went to neutral, there was not power stirring and no breaks. I was fortunate that it was in a residential area, and my speed was below 30 miles an hour when it happened. The dealer is going to replace the motor when they get it, but it sounds like the engine is back ordered, as this exact issue has been happening to multiple vehicles. Like I said, there were no warning lamps, or messages; the engine just stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656575April 24, 2025
ENGINE
While driving the vehicle the vehicle stopped, and engine seized. I could not move the vehicle out of neutral nor restart the vehicle to get out of the road. It was towed to our local dealership's service department on 2/16/25 and has been there since. They are stating the vehicle needs a new engine and the engine is on backorder. OF COURSE! This seems to be an ongoing issue with the 6.2L V8 engine for GMC vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656660April 24, 2025
ENGINE
We were driving to dinner on March 28, 2025, when our 2023 GMC Sierra truck with just over 22,000 miles started making a clanking sound with major hesitation while trying to accelerate. At highway speeds, the truck lost nearly all power. We made it to the dealership, which was closer than home. Upon pulling in the parking lot, the truck died and we were unable to start it. The truck was actively losing power on the freeway and hesitating, we were fearful it would die on the freeway in 6 pm traffic. On March 29, 2025, we spoke with a service manager who said it sounded like the motor was blown. On April 2nd, Autonation GMC Corpus Christi South confirmed the oil pan was full of metal shavings and they were ordering a new motor. Upon asking for an estimation of how long we would be without our vehicle, the service advisor said he wasn’t taking it out of the bay and we should have it back by April 15. The check engine light did not come on until 1/4 mile from exiting the highway. On April 12, 2025, we texted the service advisor to make sure the truck would be ready on April 15, 2025. He responded that the motor still hadn’t come in and he would let us know when it did. On April 17, 2025, I escalated his from the service advisor to the service manager for Autonation. I was informed the motor had not been ordered, but he would order it and have the motor broken down to meet GM’s requirement. April 24, 2025, motor has been ordered, but no ETA or location of the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656274April 23, 2025
ENGINE
GM needs to look at the excessive failures on their Engine Coolant Control Valve on the 3.0 Duramax Diesel engines. Mine failed at under 35K miles and it looks to be weeks or months before a part is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656123April 22, 2025
ENGINE
While my husband was driving on the NJ Turnpike at 65 mph, his truck just shut off!! . This was very dangerous, he had to try to get over from the left lane, all the way to the shoulder and park the truck. How has this not been taken care of yet? This needs to be looked into, he could have been in an accident. GMC is aware of this problem but has not recalled these trucks. Please make this known to the public, this is very dangerous!! To add insult to injury, we now are told that we have to pay to replace the engine and the truck is less than 2 years old. How is that right? The warranty is out (60k miles warranty) because my husbands drives a lot of highway miles (80k on truck) to and from work so they say it will cost us $9,000 dollars to replace. Since we still have payments on our truck, we have no choice but to get it repaired. Knowing this is an issue and it should be recalled, this is wrong! I am concerned this will happen again, if they replace it with the same engine. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655375April 18, 2025
ENGINE
On [XXX] I was traveling at highway speed south on [XXX] . I was driving my 2023 GM [XXX] The truck had 36,199 miles at the time of the incident. The engine is a 6.2 L EcoTec3 V8. While traveling at highway speed, without any warning, the engine shut down. The shift indicator displayed the vehicle being in neutral. When I tried to shift back into gear, a dashboard display stated "The current conditions are not suited for shifting." Fortunately I was able to coast onto the center median, off the traveled protion of the roadway without incident. I contacted the New Jersey State Police. They sent a tow operator to my location, and I was towed to Lester Glenn Buick-GMC in Tom's River, NJ The next day a representative from the service department informed me the vehicle suffered a catastrophic engine failure. The engine completely seized and the vehicle would need a complete engine replacement. The reason for the engine seizure has not been determined as of this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655414April 18, 2025
ENGINE
While driving on a mountain highway pulling a light duty trailer coasting downhill, the truck went into Nuetral and lost all power. There was no warning lights or messages prior to failure. The display showed "Unable to shift under current conditions". Luckily I was in the right lane and had enough momentum to be able to coast into a breakdown lane on a slight grade with my trailer. The electronics still worked, but the engine would no longer turn over or shift into gear. Had the vehicle towed to the dealer I bought it from and the tech said the engine will need to be replaced. I was lucky this did not cause a catastrophic failure while driving at highway speeds and was able to bring the vehicle (and trailer) to a stop safely. There is already an open investigation against this problem on the NHTSA website, and the claims look very similar to my experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655506April 18, 2025
ENGINE
My 2023 GMC Sierra 1500 AT4X with 25,000 miles equipped with the 6.2L V8 engine, has experienced engine issues and total failure. Dave Sinclair a GM dealer in St. Louis Missouri indicated that bearing failure and lower lifter defects led to engine seizure, engine failure and block damage. This resulting in the need for a new/ replacement engine. I brought my GMC into Dave Sinclair service center on 2-11-2025 due to engine knocking and loss of power, then on [XXX] experienced complete engine failure and total breakdown on [XXX] resulting in traffic risks and issues. No warning lamps or messages. I routinely have the vehicle maintained at Dave Sinclair per their recommend mileage/time. As of 4-18-2025 I've not receive a replacement engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655210April 17, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Engine has seized twice, completely shutting down without electrical power or brakes. The vehicle also shut down in an intersection (no power, brakes, flashers). I was able to pull to the side on the 2 engine seizures but not during the electrical shutdown at the intersection in the turn lane. The engine was replaced the first time by Quality GMC in Albuquerque, NM. The 2nd engine is being replaced by Diamond GMC in Palmdale, CA. Warning lamps on the 1st engine seizure was tire pressure warning. The electrical shutdown was forward collision warning, emergency braking, etc. The 2nd engine seizure said something about engine needed to be restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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