GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11191309March 25, 2019
STEERING
STEERING WHEEL HAS SLOP/PLAY IN IT. WHEEL HAS 3-4 INCHES OF PLAY BEFORE IT CATCHES. CAN DRIVE DOWN ROAD AND 1 MIN WHEEL IS TO THE LEFT NEXT ITS TO RIGHT TO KEEP TRUCK GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191062March 23, 2019
SERVICE BRAKES
AT 44,972 MILES I BEGAN TO EXPERIENCE LOSS OF BRAKING AT SLOW SPEEDS (10-15 MPH) ON MULTIPLE OCCASIONS. THE BRAKE PEDAL LOST ITS SPONGY FEEL AND FELT HARD AND DEAD. NO MATTER HOW MUCH PRESSURE I APPLIED TO THE BRAKE PEDAL, MY TRUCK CONTINUED TO ROLL FORWARD. IT WAS A SCARY FEELING TO LOSE CONTROL OF THE VEHICLE ESPECIALLY BECAUSE I HAD MY 10 YEAR OLD DAUGHTER IN MY TRUCK THE FIRST TIME IT HAPPENED. I HAD TO DEPRESS MY EMERGENCY BRAKE TO BRING THE VEHICLE TO A STOP. I PULLED THE TRUCK OVER AND TURNED OFF AND ON THE IGNITION AND THE BRAKE PEDAL REGAINED ITS SPONGY, NORMAL PRESSURE AND FEEL. THE BRAKES FELT NORMAL FOR ABOUT A WEEK OR SO AND I FELT MAYBE IT WAS AN ISOLATED INCIDENT UNTIL THE SAME PROBLEM OCCURRED WHEN I WAS DRIVING HOME FROM WORK IN CITY STOP AND GO TRAFFIC. I WAS DRIVING ABOUT 5-10 MPH TRYING TO COME TO A STOP BEHIND THE CAR IN FRONT OF ME WHEN THE TRUCK CONTINUED TO ROLL FORWARD. I BARELY HAD ENOUGH TIME TO DEPRESS THE EMERGENCY BRAKE TO STOP AND CAME VERY CLOSE TO HITTING THE CAR IN FRONT OF ME. IT WOULD HAVE BEEN AT VERY LOW SPEED, BUT NONETHELESS A COLLISION. I TOOK THE TRUCK TO THE DEALER TO HAVE THE PROBLEM CHECKED OUT AND ENDED UP HAVING TO REPLACE THE VACUUM PUMP ASSEMBLY FOR $656.50, PARTS AND LABOR. I DEFINITELY FEEL THIS IS A VALID SAFETY ISSUE THAT DESERVES INVESTIGATING AND DOING EITHER A SAFETY NOTICE TO VEHICLE OWNERS THAT COULD BE EFFECTED OR A RECALL. HAD I KNOWN ABOUT THE POTENTIAL ISSUE I WOULD HAVE BEEN BETTER ABLE TO DEAL WITH IT. IT REALLY SHOOK ME UP THE FIRST TIME IT HAPPENED. I DIDN'T FEEL SAFE DRIVING THE TRUCK EVEN 10 FEET AFTERWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191110March 23, 2019
SERVICE BRAKES
BRAKE PEDAL BECOMES EXTREMELY HARD TO DEPRESS. THE VEHICLE FAILS TO SLOW DOWN AT A REASONABLE RATE EVEN WHEN VERY SIGNIFICANT (FOOT) PRESSURE IS APPLIED. THIS OCCURRED MANY TIMES; THREE OCCURRENCES WHEN BACKING UP AND TWO OCCURRENCES WHEN DRIVING FORWARDS. ALL OF THESE EVENT OCCURRED AT VERY SLOW SPEED, BASICALLY WHEN MOVING THE VEHICLE INTO A PARKING SPOT. ALL EVENTS WERE PRECEDED BY SLOW DRIVING (< 4 MPH) FOR ABOUT ONE MINUTE. THE LOSS OF STOPPING POWER OCCURRED SUDDENLY; EVEN A FEW SECONDS BEFORE THERE APPEARED TO BE NO ISSUE. INITIALLY IT WAS IGNORED AS AN INDIVIDUAL OCCURRENCE, YET THE ADDITIONAL OCCURRENCES INDICATE AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190923March 22, 2019
SERVICE BRAKES
WHILE TRANSITING ON A MAJOR HIGHWAY IN NORTH FLORIDA THE TRAFFIC CAME TO A SUDDEN STOP AND UNFORTUNATELY WHEN I PRESSED THE BRAKE PEDAL NOTHING HAPPENED, I HAD TO PUSH THE PEDDLE WITH EXTREME POWER AND IT STILL WAS NOT ENOUGH. TO AVOID THE SLOWER VEHICLES I HAD TO PULL THE TRUCK ONTO THE GRASSY MEDIAN TO AVOID A POSSIBLE DEADLY COLLISION. I WAS ABLE TO RECOVER CONTROL OF THE TRUCK THANKFULLY. MYSTERIOUSLY THE BRAKES WORKED AGAIN WHEN I CAME BACK ONTO THE HIGHWAY. I TOOK THE TRUCK TO A NEARBY GMC SERVICE DEALER AND AFTER THE TRUCK WAS TESTED THEY INFORMED ME THAT THEY FOUND A FAULTY BRAKE VACUUM PUMP. IN DISCUSSION WITH THE DEALER THEY ALSO INFORMED ME THAT THIS IS BECOMING A "SOMEWHAT COMMON" ISSUE. WITHOUT WARNING OR ANY INDICATOR THE BRAKE SYSTEM FAILED, THIS IS COMPLETELY UNACCEPTABLE. LIVES COULD HAVE EASILY BEEN LOST DUE TO A MALFUNCTION PART. VEHICLE ONLY HAD 27K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190578March 21, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SUTTLE MOTORS (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,265. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190623March 21, 2019
SERVICE BRAKES
BRAKE PEDAL BECOMES EXTREMELY HARD TO DEPRESS. THE VEHICLE FAILS TO SLOW DOWN AT A REASONABLE RATE EVEN WHEN VERY SIGNIFICANT (FOOT) PRESSURE IS APPLIED. THIS OCCURRED NOW FOUR TIMES; THREE OCCURRENCES WHEN BACKING UP AND ONE OCCURRENCE WHEN DRIVING FORWARDS. ALL OF THESE EVENT OCCURRED AT VERY SLOW SPEED, BASICALLY WHEN MOVING THE VEHICLE INTO A PARKING SPOT. ALL EVENTS WERE PRECEDED BY SLOW DRIVING (< 3 MPH) FOR ABOUT ONE MINUTE. THE LOSS OF STOPPING POWER OCCURRED SUDDENLY; EVEN A FEW SECONDS BEFORE THERE APPEARED TO BE NO ISSUE. THE ISSUE REMAINED UNTIL I PUT THE CAR IN PARK AND TURNED OF THE ENGINE. THE ISSUE WAS NO LONGER THERE WHEN I RESTARTED THE ENGINE. THE INSTANCES OF THE ISSUE OCCURRED OVER THE LAST TWO MONTHS. INITIALLY IT WAS IGNORED AS AN INDIVIDUAL OCCURRENCE, YET THE THREE ADDITIONAL OCCURRENCES INDICATE AN ISSUE. A SIMILARITY OF THE CONDITIONS LEADING UP TO THE ISSUE IS THAT I DROVE VERY SLOWLY ON A FLAT (LEVEL) SURFACE. THE DURATION OF THIS DRIVE WAS MAYBE A MINUTE OR SO. (THE BEST WAY TO DESCRIBE THIS IS HOW ONE DRIVES WHEN LOOKING FOR A PARKING SPOT IN A BUSY PARKING LOT WITH LOTS OF PEDESTRIAN TRAFFIC).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185772March 11, 2019
STRUCTURE:BODY
REAR WINDOW SHATTERING. APPARENTLY FROM WHAT I HAVE READ, IT HAS SOMETHING TO DO WITH REAR DEFROSTER SHORTING OUT AND OVER HEATING WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185804March 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. ON SEVERAL OCCASIONS, THE VEHICLE STALLED WITHOUT WARNING AT ANY RATE OF SPEED. MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE MATTER WOULD BE ESCALATED. THE CONTACT HAD NOT YET RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184308March 5, 2019
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME EXTREMELY DIFFICULT TO DEPRESS. THE CONTACT HAD TO AGGRESSIVELY MANEUVER THE VEHICLE TO AVOID A CRASH. OURISMAN CHEVROLET OF ROCKVILLE (807 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 637-6496) HAD NOT BEEN ABLE TO DIAGNOSE THE FAILURE. FITZGERALD BUICK GMC ROCKVILLE (5501 NICHOLSON LN, ROCKVILLE, MD 20852, (301) 770-3300) DIAGNOSED THAT THE BRAKE BOOSTER VACUUM WAS FAULTY AND REPLACED THE PART UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184447March 5, 2019
STEERING
POWER STEERING STOPPED WORKING FOR 2 SECONDS WHILE I WAS DRIVING. I SUDDENLY FELT STEERING BEING HEAVE AND LOSING CONTROL AND BRAKES WAS NOT WORKING AT THE SAME TIME. LUCKILY I WAS GOING SLOWLY AROUND 20 MPH IN NEIGHBORHOOD. IT COULD HAVE BEEN WORST IF I WAS IN FREE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183364March 1, 2019
EXTERIOR LIGHTING
HEADLIGHT BEAM SHAKES CONSTANTLY WHILE DRIVING AT NIGHT. DEALER ADDRESSED ISSUE SEVERAL TIMES WITH NOTHING BEING ACCOMPLISHED AS THE LIGHTS HAVE CONTINUED TO SHAKE. HEADLIGHT BEAMS SHAKING IS VERY DISTRACTING DURING NIGHT DRIVING AND THE SHAKING IS QUITE UNSAFE AS YOU CANNOT MAINTAIN A CONSISTENT, UNDISTURBED BEAM OF LIGHT IN FRONT OF THE VEHICLE AT TIMES WHEN SAME IS ABSOLUTELY MANDATORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182586February 26, 2019
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE SHUT DOWN AND I HAD THE ABS LIGHT STABILITY CONTROL LIGHT AND THE AIRBAG LIGHT AS WELL AS MORE THAT CAME ON. THE TRUCK WAS PICKED UP FROM THE DEALER AFTER THEY SAID IT WAS A WIRING ISSUE AND WAS. IT COVERED UNDER WARRANTY. THIS HAS HAPPEND 4 TIMES ALREADY AND BEEN AT THE DEALER 3 TIMES I HAD IT HAPPEN ON THE HIGHWAY. MOST OF THE TIME IT RESTARTS BUT NOW IT DON'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182193February 24, 2019
SERVICE BRAKES
AT 38,200 MILES, THE TRUCK EXPERIENCED A LOSS OF BREAK PRESSURE WHILE IN A PARKING GARAGE TRAVELING AT LOW SPEED CAUSING THE VEHICLE TO NARROWLY MISS HITTING A CONCRETE UPRIGHT. AFTER REALIZING THERE WAS A BREAK ISSUE, VEHICLE WAS ABLE TO BE CAREFULLY MOVED FROM THE PARKING GARAGE BY COASTING ON THE BREAK. AFTER RESTARTING THE VEHICLE, THE FIRST DEPRESS OF THE BREAK SEEMED TO GIVE FULL PRESSURE, BUT EACH SUBSEQUENT DEPRESS GAVE LESS AND LESS PRESSURE. VEHICLE HAD TO BE TOWED TO NEAREST DEALERSHIP AND IS CURRENTLY AWAITING DIAGNOSTIC. PROBLEM APPEARS TO BE PART OF ONGOING INVESTIGATION INTO BRAKE VACUUM PUMP FAILURE (NHTSA ACTION NUMBER: PE18012).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181253February 19, 2019
SERVICE BRAKES
WHEN I AM GOING AT A SLOW RATE OF SPEED AT FAST FOOD DRIVE-THROUGH OR BACKING DOWN MY DRIVEWAY IN REVERSE I GO TO PRESS ON MY PANEL AND NEXT THING YOU KNOW IT IS IS HARD AS A BRICK AND THE VEHICLE KEEPS GOING I HOLD MOST DIDN'T STOP GOING DOWN MY DRIVEWAY AND HIT ONE OF MY CHILDREN I'VE TOOK IT TO THE DEALERSHIP TWICE THEY SAY YOU CAN'T TAP YOUR BRAKES YOU HAVE TO LET THE VACUUM BUILD BACK UP THAT IS NO EXCUSE FOR THE VEHICLE NOT STOPPING!!!! THIS HAPPENS DAILY AT SOME POINT SOMETHING HAS TO BE DONE SOMEONE IS GOING TO GET HURT !!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180447February 16, 2019
SERVICE BRAKES
BRAKES BECOME STIFF AT SLOW SPEEDS NOW ALLOWING THE TRUCK TO PROPERLY STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176487February 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ON 5 DIFFERENT OCCASIONS THE POWER TO THE TRUCK CUTS OFF AND THE STEERING WHEEL LOCKS UP WHILE DRIVING. ON THE DASH THE STABILILOCK LIGHT FLASHES. THIS HAS HAPPENED TO ME WHILE TURNING TO GET ON A MAJOR HIGHWAY, WHILE DRIVING DOWN MAIN ROADS TRYING TO CHANGE LANES, AND THE LAST TIME I WAS TURNING INTO MY BANKS DRIVE THROUGH AND HAD TO SLAM ON BREAKS IN ORDER TO AVOID CRASHING INTO THE MEDIAN. I TOOK THE VEHICLE BACK TO THE DEALERSHIP PATRIOT IN KILLEEN TEXAS AND THEY SAID THEY UPDATED THE SYSTEM AND FOUND NO ISSUES AND COULD NOT RECREATE THE ISSUE I SAID I WAS HAVING. THIS MORNING ON MY WAY TO WORK, IT HAPPENED AGAIN. THIS COULD BE DEADLY IF IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174457February 5, 2019
SERVICE BRAKES
WHEN ATTEMPTING TO STOP AT LOW SPEEDS, EXPERIENCING LITTLE TO NO BRAKE PRESSURE IN DRIVE AND REVERSE. THIS IS THE THIRD OCCURRANCE SINCE NOV 2018. SYMPTOMS INCLUDE STIFF BRAKE PEDAL AND AUDIBLE CLICK UPON RESUMING MOTION AND THUMP FELT IN BRAKE PEDAL FOLLOWED BY SIGNIFICANTLY REDUCED BRAKING ABILITY. NARROWLY AVOIDED THREE COLLISIONS ON COMMUTE TO WORK THIS MORNING IN NORMAL TRAFFIC CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171262January 21, 2019
SERVICE BRAKES
AT LOW SPEEDS THE VACUUM PUMP GETS WEAK AND DOES NOT PROVIDE THE NEEDED VACUUM TO THE BRAKE BOOSTER. RESULTING IN LOSS OF POWER BRAKES. WHILE PARKING I BACKED UP AND THEN PULLED FORWARD TO STRAIGHTEN UP. AS I CHANGED DIRECTION A PEDESTRIAN WALKED OUT IN FRONT OF ME AND NEARLY HIT THEM. I HAD TO STAND ON THE PEDAL WITH BOTH FEET. IF MY WIFE WOULD HAVE BEEN DRIVING THE TRUCK SHE WOULD HAVE RAN THE PEDESTRIAN OVER. THE DEALER CAN NOT REPLICATE THE PROBLEM AND THEY ARE NOT GOING TO REPLACE THE BOOSTER UNDER WARRANTY. ALTHOUGH GM DOES HAVE A TECHNICAL SERVICE BULLETIN IN PLACE ABOUT THIS EXACT ISSUE. TSB # PIT5361C. THIS IS A MAJOR SAFETY CONCERN!!!! AND GM DOES NOT CARE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170825January 18, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL EACH TIME THE FAILURE OCCURRED. OURISMAN CHEVROLET BUICK GMC OF ALEXANDRIA (1800 OLD RICHMOND HWY, ALEXANDRIA, VA 22303, (571) 366-8047) WAS NOTIFIED SEVERAL TIMES FOR MONTHS AND STATED THAT FURTHER DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS LISTED IN NHTSA PRELIMINARY EVALUATION NUMBER: PE18012 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES), BUT WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170269January 15, 2019
SERVICE BRAKES
LOST POWER BRAKES WHEN DEPRESSING THEM AS I WAS BACKING INTO A PARKING SPOT. I HAD TO PRESS REPEATEDLY TO GET PRESSURE BACK IN THE BRAKES. LUCKILY STOPPING IN TIME. IT HAPPENED AGAIN LATER THIS EVENING WHEN I WAS ROLLING TO A STOP AT A LIGHT. THE BRAKES AGAIN LOST POWER AND I HAD TO PRESS THEM REPEATEDLY STOP THE TRUCK BEFORE HITTING THE CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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