GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11319434March 27, 2020
UNKNOWN OR OTHER
WARNING STATES TPMS NEEDS SERVICE. EVERYTHING WORKS OFF THIS SYSTEM, AIR PRESSURE, DOOR LOCKS, REMOTE START. NONE OF THESE FEATURES WORK NOW. MY SERVICE TECH SAYS THAT THE TIRE PRESSURE SENSORS ARE TRANSMITTING. NEW BATTERIES WERE INSTALLED IN THE KEY FOBS. FIRST TIME IT HAPPENED WAS WHEN I TRIED TO REMOTE START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319032March 23, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING ABOUT 70 MPH, THE VEHICLE SHUDDERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE PENSKE BUICK, GMC OF SOUTH BAY LOCATED AT 18600 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 853-5860, WHERE THE VEHICLE WAS DIAGNOSED AND TECHNICIAN CHANGED THE TRANSMISSION FLUID HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS REFERRED BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315355March 1, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I BOUGHT THIS VEHICLE IN JULY OF 2019 FROM A GMC DEALERSHIP IN DUNCANSVILLE PA. IN LATE NOVEMBER ON MY WAY TO WORK RANDOMLY MY SERVICE STABILI TRAK, ABS, ASSISTED STEERING, AND BRAKE LIGHT LIT UP ON MY DASH EVERY 30 SECONDS REPETITIVELY FOR THE REMAINDER OF THE TRIP (3 HOURS). I WORK 4 HOURS FROM HOME FOR 2 WEEKS AT A TIME I SPEND VERY LITTLE TIME IN MY VEHICLE DURING THIS TIME. I SEEN THE LIGHTS COME UP RANDOMLY WHILE OUT OF TOWN ALSO. ONCE MY WORK WEEKS WERE OVER ON MY WAY HOME THE PROBLEM PERSISTED. I TOOK IT FOR AN OIL CHANGE AND RECALL LATE DECEMBER. THEY TOLD ME THEY COULD NOT REPLICATE ANY LIGHTS NOR WERE THEY SHOWING ANY CODES. AS OF LAST MONTH THE PROBLEM IS GETTING WORSE TO THE POINT WERE I AM COMPLETELY LOSING MY POWER STEERING SOMETIMES FOR DAYS AT A TIME. LAST WEEK I TOOK MY VEHICLE DOWN FOR ANOTHER RECALL SENT FROM GM SPECIFICALLY FOR MY VIN I WAS TOLD THERE WASN'T ANY ISSUES OR CODES. ALL THEY COULD FIND IS A COMMUNICATIONS ERROR AND THEY WOULD NEED TO KEEP IT FOR A FEW DAYS AND SENT ME ON MY WAY HOME UNTIL THEY HAD A LOANER VEHICLE AVAILABLE. ONE WEEK LATER AFTER SEVERAL ATTEMPTS TO GET MY TRUCK IN I STILL HAVE A LIT UP DASH, NO POWER STEERING, AND NOT A CLUE WHEN IT'LL EVEN BE ABLE TO BE LOOKED AT SINCE I LEAVE FOR WORK IN 2 DAYS. THIS IS A COMMON PROBLEM FROM WHAT I HAVE READ AND CAN BE EXTREMELY DANGEROUS ESPECIALLY IN WINTER/SNOW/ICY CONDITIONS. I NEED A VEHICLE THAT I CAN FEEL SAFE IN THAT I CAN TRAVEL WITHOUT WORRYING AROUND EVERY TURN IF MY POWER STEERING IS GOING TO SHUT OFF AND I'M GOING TO HAVE TO POWER A VEHICLE AROUND A TURN OR TO AVOID AN ACCIDENT. I FEEL LIKE MY PROBLEM IS BEING BRUSHED UNDER THE RUG. ON MY WAY HOME THAT DAY JUST 2 MILES FROM MY HOUSE MY POWER STEERING WENT OUT AND I SLID OFF THE ROAD FORTUNATELY I LIVE IN THE COUNTRY AND NOTHING WAS IN THE FIELD I SLID INTO. I HAVE PHOTOS AND VIDEOS OF THE LIGHTS FLASHING OFF AND ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315445March 1, 2020
SERVICE BRAKES
WHEN BRAKING THE BRAKE PADDLE GETS HARD AND DOES NOT ALLOW ME TO BRAKE. THANKFULLY IT HAS HAPPEN ONLY WHEN I AM PARKING OR COMING TO A STOP. LESS THEN A MONTH AGO I TOOK IT IN TO OUR LOCAL GMC DEALER AND IN HALF AN HOUR THEY SAID IT WAS FIXED. A FEW DAYS AGO IT HAPPENED AGAIN AND WENT BACK TO LOCAL DEALER AND CUSTOMER SERVICE SAID THEY CAN SCHEDULE ME IN TWO WEEKS TO FIX THE ISSUE. I DON'T FEEL COMFORTABLE DRIVING WHEN IT'S A BRAKE ISSUE I BELIEVE IT SHOULD BE FIXED OR AT LEAST TRY TO FIX THE ISSUE AS SOON AS POSSIBLE NOT IN TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312170February 28, 2020
POWER TRAIN
SOMETIMES AT CERTAIN RPM WHEN THE TRUCK SHIFTS IT SHIFT REALLY HARD JERKING THE WHOLE TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311254February 24, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY TRUCK WAS PARKED AT A BUSINESS. I STARTED THE TRUCK AFTER BEING INSIDE FOR ABOUT 10 MINUTES AND STARTED TO SMELL AN ELECTRICAL BURN/SHORTENING. I TURNED THE TRUCK OFF, TOLD MY WIFE TO GET OUT AND I POPPED THE HOOD. BY THE TIME SHE WALKED TO THE BACK AND ME TO THE FRONT, THE REAR WINDOW BEHIND THE DRIVER SHATTERED, SENDING GLASS INSIDE AND OUTSIDE THE VEHICLE. AFTER OPENING THE DOORS FOR A FEW MINUTES, THE SMELL WAS GONE, SINCE I WORK WITH ELECTRONICS FOR WORK, IS NORMAL FOR THE SMELL. I THINK IT WAS DEFROSTER AND/OR THE SLIDING REAR WINDOW WIRING. THIS HAPPENED ON 12/03/2019. I HAD ESCALATED THIS UP GENERAL MOTORS CUSTOMER RELATIONS AND AFTER LEVEL 2 WAS TOLD IT WAS NOT THEIR ISSUE, EVEN AFTER I REFERENCED THE CANADIAN RECALL FOR THIS VERY ISSUE. THE TRUCK, PER MY SERVICE WRITER TODD, HAS SINCE BEEN RECALLED BUT I CANNOT FIND ANYTHING ANYWHERE. MY TRUCK IS STILL AT THE DEALER, WOODY BUICK GMC, NAPERVILLE, IL AND HAS NOT BEEN REPAIRED. THAT'S ALSO WHY I CAN'T SEND A PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310736February 22, 2020
SERVICE BRAKES
WHEN BRAKING AT SLOW SPEEDS OR CLOSE DISTANCES THE TRUCK LOSES BRAKES AND IT SEEMS AS IF ABS KICKS ON. BRAKE PEDAL BECOMES VERY HARD TO PUSH AND IS ALMOST AT FLOOR. DOES IT IN REVERSE AS WELL AS DRIVE. DOES THIS AT RANDOM TIMES. IN ORDER TO DRIVE TRUCK SAFELY YOU HAVE TO SLOW DOWN WAY BEFORE COMING TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309747February 17, 2020
UNKNOWN OR OTHER
WHEN IS RIDING IT ON THE ROAD IT SHAKE ,ON THE ROAD IS WHEN IT DO IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309350February 15, 2020
ELECTRICAL SYSTEM
5 MINUTES AFTER STARTING MY TRUCK, I WAS DRIVING ON A SIDE ROAD, TO WORK, WITH THE REAR WINDOW DEFROST ON, WHEN I HEARD A HISSING SOUND THEN STARTED TO SMELL SOMETHING BURNING, FROM BEHIND ME. I LOOK IN MY REARVIEW MIRROR AND SAW SMOKE COMING FROM ABOVE/BEHIND THE PASSENGER SEAT. I QUICKLY PULLED OVER, JUMPED OUT AND AS I WAS LOOKING FOR THE SOURCE OF THE SMOKE, I SAW SPARKS JUMP FROM THE REAR WINDOW DEFROST THEN "BANG" LIKE A GUN FIRING: THE REAR DRIVER'S SIDE PASSENGER WINDOW SHATTERED. THE AIR TEMP WAS 3F. I IMMEDIATELY DROVE TO A CHEVY/GMC DEALERSHIP 4 MILES AWAY. THEY TOLD ME TO REPORT TO THE GMC CUSTOMER CARE LINE. NO MENTION OF A RECALL WAS MADE TO ME. THOUGH IT APPEARS THERE IS ONE. IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT, INFRONT OF THE WINDOW, I DO FEEL THIS MAY HAVE CAUSED THEM HARM. ## VIN PASSED ## GMC 2016 ##
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11308796February 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308149February 10, 2020
ELECTRICAL SYSTEM
I REMOTE STARTED MY VEHICLE, DROVE TO TOWN, SMELT SOMETHING BURNING. REAR WINDOW SHATTERED DRIVER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307729February 7, 2020
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307368February 5, 2020
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11307330February 5, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 GMC SIERRA DENALI. THE CONTACT STATED AFTER PLACING THE VEHICLE INTO REVERSE, WITHIN APPROXIMATE 2 FEET THE VEHICLE MADE AN ABNORMAL LOUD NOISE. THE CONTACT LOOKED INTO THE BACKUP CAMERA AND NOTICED SMOKE. THE CONTACT EXITED THE VEHICLE HE NOTICE SHATTERED GLASS. THE REAR PASSENGER WINDOW WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC FOR A DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302105January 26, 2020
SERVICE BRAKES
I HAD IT TWICE NOW WHERE I PUSH ON THE BRAKES AND THE BRAKES BECOME SOFT AND THE TRUCK WON'T STOP. I NEARLY REAR ENDED A CAR THIS WEEKEND WHEN SUDDENLY THE BRAKES GRABBED BUT NOW I'M NERVOUS TO DRIVE IT IN FEAR OF CAUSING AN ACCIDENT OR INJURY I THINK IT'S SOMETHING GM SHOULD BE LOOKING INTO FOR A RECAL FOR THE SAFETY ISSUE IT CAUSES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299736January 16, 2020
POWER TRAIN
TRUCK LURCHED UNCONTROLLED FOR SEVERAL FEET WHEN PLACED IN REVERSE GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299215January 14, 2020
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH OR MORE, THE VEHICLE EXPERIENCED THE DEATH WOBBLE. THE CONTACT STATED THE TRANSMISSION FAILURE WARNING LIGHT ILLUMINATED WITH A MESSAGE STATING THAT IN APPROXIMATELY 60 MILES THE VEHICLE WOULD SHUT OFF. THE CONTACT TOOK THE VEHICLE TO THE DEALER (BURTENESS CHEVROLET BUICK GMC OF WHITEWATER LOCATED AT 1389 W MAIN ST, WHITEWATER, WI 53190 PHONE NUMBER 262-456-6849) TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT WAS NOT INFORMED OF WHAT REPAIR WAS PROVIDED. THE FAILURE PERSISTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298939January 13, 2020
POWER TRAIN
8 SPEED TRANSMISSION SHUDDER AND JERK. HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES REGARDING THIS ISSUE, NOTHING HAS COMPLETELY FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298358January 10, 2020
ELECTRICAL SYSTEM
STARTED TRUCK WITH REAR DEFROST ON, LOUD GUN-LIKE SOUND AND SMOKE CAME FROM LEFT, REAR WINDOW AND LEFT WINDOW SHATTERED WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298413January 10, 2020
SERVICE BRAKES
WE CONTACTED SARAH AT GMC CORPORATE ON 1/2 CONCERNING COVERING BRAKE REPAIR COSTS. AT THE END OF LAST YEAR, MY HUSBAND HAD INTERMITTENT BRAKE ISSUES WHILE DRIVING AT LOW SPEEDS. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER (MID-DEC, 2019). THIS BRAKE RECALL ISSUE WAS 'FIXED' BY FITZGERALD GMC IN ROCKVILLE, MD. HOWEVER, AFTER THE 'RECALL REAPIR,' TOWARD THE END OF DEC 2019 AND INTO JAN 2020, THE BRAKES CONTINUED TO RANDOMLY FUNCTION IMPROPERLY AT LOW SPEEDS. FITZGERALD WANTS TO CHARGE US FOR THE DIAGNOSTIC AND FOR REPAIRS ($1100). WE ARE HOPING THAT GMC WILL COVER THE COST OF FIXING THIS RECALL ISSUE, AS THE 'RECALL FIX' FROM FITZGERALD DID NOT RESOLVE THE BRAKE PROBLEM, AND IS A SAFETY CONCERN. I WE TOLD BY SARAH THAT GMC WOULD CONSIDER COVERING AS WE ARE JUST OUTSIDE THE WARRANTY BUT SHE WOULD HAVE TO ESCALATE THE REQUEST TO A SENIOR ADVISOR. TO DATE (1/10/20) WE HAVE NOT RECEIVED A RESPONSE FROM GMC AND OUR CAR SITS AT THE DEALERSHIP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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