GMC Sierra Complaints (2017)

481 consumer complaints on file.

#11474000July 14, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472741July 7, 2022
TIRES
The contact owns a 2017 GMC Sierra equipped with Goodyear, Tire Line: Wrangler SRA, Tire Size: 275/55/R30, DOT Number not available: The contact stated while driving 25 MPH, the passenger’s side front tires experienced blowout. The contact was able to pull over safely and replace the tire. The failure reoccurred and the front driver side tire blowout causing the contact to sideswipe another vehicle and crashing into a building. The airbags deployed but no injury and a police report were filed. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11471553June 29, 2022
SERVICE BRAKES
Loss of power assist at slow speed when backing or going forward. This has happened several times since I have had the vehicle. Brake pedal is very hard to press and vibrates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468513June 9, 2022
POWER TRAIN
Transmission has been skipping since 35000 miles, it does it when driving more than 35 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468457June 9, 2022
POWER TRAIN
Transmission experiencing hard shifts, especially at low speeds. Vehicle "jumps" forward with the hard shift. Took to dealer for service. Dealer indicated that GMC used the wrong transmission fluid during assembly of the vehicle. This was a known problem within GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466913June 1, 2022
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466676May 30, 2022
POWER TRAIN
Truck has the 8 speed automatic transmission and at times makes a hard shift when pulling out from a stop. Truck currently shudders/shakes at around 1500 to 2000 rpm until the transmission goes into a lower gear. Feels like rumble strips in the road. Truck has only 32,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466124May 25, 2022
ELECTRICAL SYSTEM, POWER TRAIN
We were at a restaurant with friends we got back into the vehicle. I started up the vehicle and several electrical things happened. The service trailer brakes message came up, then the service power steering message came on. The engine was running but the tachometer didn’t work, or the oil pressure gauge. A couple other warning lights on the dash were on and stayed on. When I put it in reverse it wouldn’t move. When I put it in drive it would move forward. So we were stuck in our parking spot. We decided to put it in neutral and two of us pushed the truck out of the space into a busy street in hopes of getting home. Luckily none of us or the truck was hit by the people driving on the roadway. I put the transmission in drive and it would go into gear but not not shift out of first gear. The speedometer was not working either. We drove a few 100 feet in hopes that it would shift into a higher gear and it would not. We were able to find a safe place to pull off the highway and parked it. Turned the truck off, waited several minutes and tried it again. Still the same so we were stranded there. Left it there and called an Uber driver to come out and pick us all up. I called for a towing service to pick the truck up the next morning. When I arrived the following morning to meet the tow truck I got in and started it up. Other than the check engine light being on the truck seemed fine. I still had it towed to the dealership to be on the safe side. It was there 6 days and today I picked it up. They couldn’t find anything wrong. In the description of service and parts it states “scanned found long list of codes, most of codes are lost communication with engine control module, followed some tsb for possible issues, no results”. Also, “cleared codes and test drove vehicle, have not been able to duplicate concern at this time”. So I now have a vehicle that I can’t trust and hope our safety will not be in jeopardy in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465703May 23, 2022
SERVICE BRAKES
EBCM needs to be reprogrammed. Larry Stovesand GMC in Paducah, KY will NOT service my recall because it was closed on 2019, research has shown that this programming may need to be done again. After telling them this info. they are now saying that they will not service my recall because it has a salvaged title. After researching how a salvaged title is still honorable for a free recall service they are now telling me to take it somewhere else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465044May 17, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464428May 12, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464145May 11, 2022
SERVICE BRAKES
Service trailer brake system warning blinking while driving, it happened couple of time on highway, I couldn't take a pic, this is a headache
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462093April 25, 2022
UNKNOWN OR OTHER
I was driving and my Trailer brake system warning started going off. I ha e never towed anything so not sure why this is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461988April 24, 2022
SERVICE BRAKES
Driving on the highway going approximately 64mph and the traffic lane shifted over and everyone started to slow down and when I went to apply some brake . The pedal got very hard and became very hard to push down effecting my ability to brake properly. This almost caused me to get into an accident and I had to shoot over to the breakdown lane giving me enough time to slow down. My pedal became very hard to push down. This problem continued throughout my travel and service brake assist came on after the fact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461793April 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My complaint is of the intelilink system in this vehicle. While driving the system would change screens, when turned off would turn itself back on. It would hang up on phone calls, would make all these beeping sounds and change stations on radio. It was very distracting and I feel dangerous in that especially at night as I said would not stay turned off so the beeping and changing of the screen that would make the large(8”) screen go from night mode to day mode and shine into your eyes. When navigating to somewhere system would show that you were in one place, when you were possibly 20 miles from where it would show you to be. Bad because it maybe showing and telling you turn by turn directions and all of a sudden it’s gone. This problem has been diagnosed by a dealer and repaired at a cost of $887.85. Was told that it is a very common repair that they do. Have contacted gm customer service and let them know that I thought a 2017 vehicle with 35000 miles should not have this problem and would like some kind of compensation for the problem and repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461471April 20, 2022
POWER TRAIN
I have carried my vehicle to the dealer 5 different time to report about the hard jerking when accelerating or backing up .First carried it on May 22 2018 and the last time i carried it in was March 2021it had 41083 miles i was told that it normal for the transmission to do that . I should have contacted you after i could not get any satisfaction from the dealership, i have 49800 miles on the truck and it is still doing the same thing. it jerk so hard sometimes it feel like the transmission id going to fall out.I have my paperwork for every time i carried it to the dealership.i just for tired of hearing the same thing I have brought 7 new GMC truck and have never had this problem . I have talk with several owner of 2017 trucks and they said they had the same problem. Will you please investigate . I carried my truck to FLOW of Fayetteville 910 860 9300 for the repair. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460481April 12, 2022
SERVICE BRAKES
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving approximately 30 MPH, he heard an abnormal noise and while depressing on the brake pedal, the vehicle failed to decelerate. The contact stated no warning light was illuminated. The contact was able to cruise to the side of the roadway until the vehicle decelerated. The contact stated he shifted into reverse to stop the vehicle completely, before shifting into park. The vehicle was not drivable. The contact towed the vehicle to his residence. The contact stated he had an independent mechanic come to his residence and he was informed that the brake caliper and the front passenger’s side brake pads needed to be replaced. The vehicle was not repaired but was pending repairs. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 53,579.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460578April 12, 2022
EQUIPMENT
The contact owns a 2017 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460439April 11, 2022
EQUIPMENT
The contact owns a 2017 GMC Sierra 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459850April 6, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
while driving I get a repeating alarm chime and "Service Trailer Brake System" caution statement on dash panel. This alarm will go off as often as once every three seconds. It is both startling and a hazard to the driver and while towing condition of the trailer brakes is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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