GMC Canyon Complaints (2015)

303 consumer complaints on file.

#11492876November 9, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the ABS warning light intermittently illuminated. The dealer was notified of the failure and informed the contact that there were no recalls associated with the VIN. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492968November 9, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated while driving 35 MPH, the power steering and stabili-trac warning light illuminated and the vehicle lost motive power. The contact was able to pull over and waited until the vehicle cooled down. The contact restarted the vehicle and the vehicle started to operate normally; however, the warning messages reappeared. The vehicle was not taken to the dealer, but the dealer was contacted, and stated that the VIN was not included in NHTSA Campaign Number: 21V213000 (Steering). The manufacturer was not contacted. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490111October 20, 2022
STEERING
At a speed of around 35 mph the power steering assist went out and it was very difficult to steer the truck. The service power steering sign appeared with the traction control light on. I drove slow to a house 2 miles away and steering was difficult all the way. I shut the truck off and checked for a broken belt or hose leak and both were OK . Started truck back up and all was normal. I saw a recall for similar problem for other 2015 GMC Caynons but not mine. It would have been very difficult to steer away from a dangerous situation if I had needed to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489221October 13, 2022
STEERING
Power steering stops working while driving, even at highway speeds. Happens repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488362October 7, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Ignition locking solenoid fails to release when put into park, resulting in the key stuck in the ignition. I'm then unable to leave the vehicle unattended without threat of theft or battery failure. Dealer has not been able to fix the issue. No warnings or failure indications are observed, other than the key being stuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488315October 7, 2022
STEERING
While driving, a warning message appears in my dash and then the power steering immediately becomes inoperable. The traction control warning also appears in the instrument panel. Found that turning it off and on on would reset it but it’s now a constant warning message. I took the truck to a local dealership with no resolve. They claim there is a recall on the year/make/model for my vehicle but that my trucks VIN “doesn’t qualify “. (Recall N202325410). I don’t understand why I am excluded from a safety recall. The dealership did a diagnostic test and a test drive but at the time the PS was working properly so they dismissed me. Fast forward a few more days and the PS goes again, this time I take it straight back to the dealership, issue active. Again, they scan the truck and proceed to tell me they can’t help me. No explanation about codes they were getting, no offers to assist in any way. I then went home and haven’t driven my truck since, disgusted knowing I had to drive home SUPER careful so not to have any accidents. I use my truck to haul my camper. First it’s pretty alarming while driving down the interstate at 70mph and you lose steering. Second, I’m missing some of the best fall camping opportunities due to a non working truck that should be fixed per a manufacture recall. I’m just looking for an explanation and some help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487156September 29, 2022
STEERING
Power steering fails randomly when turning both left and right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484859September 16, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated that while driving at slow speeds, the power steering became inoperable. The steering wheel was difficult to turn. The power stabilizing, drive safely message was displayed. The contact restarted the vehicle and the power steering operated as designed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 21V213000 (Steering). The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484443September 14, 2022
STEERING
Power steering assist failed several times over a course of a week, both city and highway speeds. Took vehicle to dealer and was told there's no recall associated with my vehicle's VIN, wants to schedule a diagnostic inspection for $170, and see if tte technician can find any issues with tge electrical power steering assist. I found a recall on this very issue, but according to the GM dealer service department it doesn't apply to my VIN. I believe my VIN is affected by this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483442September 8, 2022
ELECTRICAL SYSTEM, ENGINE
The truck will lose power steering and power down. Several codes will come on. When I started researching this problem, I noticed that there is a recall that was put out for this very same problem but my vehicle is not listed as eligible for this recall. I don't understand why it would not be eligible. Can someone please let me know?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482635September 2, 2022
STEERING, ELECTRICAL SYSTEM
Without any warning, loss of power steering and the stabilitrak light comes on. This happens going 5 mph in a parking lot or 65 mph on the freeway. Causing loss of power steering making it hard to control the truck. I see there has been recalls on the power steering issues but my truck falls just outside the window. I feel that this recall should be for all trucks that have the issue, major safety issue when traveling with kids in the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482348September 1, 2022
ENGINE AND ENGINE COOLING
The contact's customer owns a 2015 GMC Canyon. The contact stated that while driving at an undetermined speed, they noticed smoke emerging from the engine compartment. There was an abnormal popping noise detected and the vehicle caught fire. There were no warning indicator lights illuminated. There were no reported injuries. The fire department extinguished the fire. It was unknown if the vehicle was towed or whether a police report was filed. The local dealer was not contacted. The vehicle was diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 110,407.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11481475August 26, 2022
STEERING
There are times while I am driving that I will get a message pop up on the screen that say “ service steering system soon, drive with care” then the vehicle becomes incredibly hard to turn. Usually I can ease my self to the side of the road and shut down the truck and turn it back on and then everything is reset until it comes on again. I dont see any kind of correlation as to what causes it to do this, not the weather, conditions, speed, temperature, or altitude. The last time I was on the highway going 70 mph and the road separated directions and the message popped up and I had no steering assist and almost hit the guard rail trying to make the turn. I understand that their was a recall on this and mine had the service performed but now it is actually doing it. There needs to be a permanent fix to this because the the cost of the rack and pinion is almost $1, 000.00 dollar and from what I can find at the dealer and shopping online no one has them and they require the dealers programmer just to set the new one. This should not be something that you have to go to the dealer to fix for instances like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479086August 12, 2022
STEERING
Power steering failure at both low speed and highway speed. This week it failed 4 times making unexpected move ability dangerous. Display chimed then displayed power steering failure, followed by stability and traction control displaying. Then stating service ASAP. 1st time it failed at 35 MPH on a straight street. Then within 10 minutes it failed on a left hand turn. The third time was the next day at highway speed of 65 MPH. The 4th time was today at 45 MPH. I researched this failure and it appears theirs a recall by GM that began in 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473978July 14, 2022
STEERING
While driving at a slower speed the power steering stopped working and the warning lights on my dashboard came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468247June 8, 2022
STEERING
2015 GMC Canyon steering assist has quit working while driving on multiple occasions. Received Safety Recall to repair affected steering component short. Took GMC Canyon to Parks GMC, 2640 Laurens Rd. 29607 for repair. Service department called and said they updated program in control module to keep the power assist from reengaging if the short occurs while driving and truck is ready. What?? I need to steering fixed!! When the steering goes out it has happened unexpectedly and the truck is almost uncontrollable on multiple occasions. The recall says you will replace the steering gear torque sensor cover and the service will be performed for you at no charge. The service guy regrouped and called me back and said that they would make the safety recall repair for $475.00. What?? There is no fine print anywhere where on the recall letter where it states there is a $475.00 surcharge in order to proceed. The letter clearly states "This service will be performed for you at no charge. It says it twice in the letter. So i hang up with this scammer and call the GMC Customer Assistance Center at 1 800 862 4389. I get representative Relica Porter and explain my problem getting the GMC dealership to make the repair at NO CHARGE! 24 hours later I finally get back with Relica. She claims she has made multiple attempts to contact Parks GMC in Greenville, SC. Parks GMC will not accept her call nor call her back as she has requested. I refused to pay the $475.00 surcharge when the recall states "NO CHARGE". I sent my wife and son the pickup the vehicle. My wife requested a letter stating they WILL NOT COMPLETE THE SAFETY RECALL REPAIR unless paid the additional $475.00 extortion payment. This way if the vehicle is involved in an accident due to the power steering failure we can sue them. They refused to provide the refusal of service letter for the safety recall. They said NO! Now I am in possession of a dangerous operating vehicle. Which is why I am writing you with this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467166June 2, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated while driving 60 MPH, the vehicle lost power steering assist. The power steering assist warning light was illuminated. The contact was able to pull over on the side of the road and turned the vehicle off and waited a few minutes then restarted the vehicle. The contact was able to drive home safely. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the power steering assembly needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466443May 27, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated when vehicle the vehicle was started, the power steering assist warning light illuminated. The vehicle was taken to the dealer however, the contact was informed that the vehicle could not be diagnosed until after the holiday. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,567.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462404April 27, 2022
STEERING
While driving, the power steering completely stopped working. I brought the vehicle to the dealership and they replaced the entire steering rack at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460899April 15, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated while driving 70 MPH, the steering wheel became difficult to turn. The contact stated that the stabilitrak warning light was illuminated. The contact was able to park on the side of the road and turned off the vehicle. The contact stated that after restarting the vehicle, he continued driving to his destination, but experience the failure for a second time within 40 miles. The contact stated that he continued driving to his residence, while experiencing the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gear torque sensor cover assembly to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V213000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 82,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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