GMC Canyon Complaints (2017)

66 consumer complaints on file.

#11316709March 7, 2020
SEATS
POOR QUALITY SEAMING JOB ON LEATHER VINYL SEATS IS COMING APART AT THE SEAMS ON THE DRIVERS SEAT AND SPLITING, WHICH MAY CAUSE ISSUES FOR SIDE AIRBAGS. POOR QUALITY PRODUCT, LACK OF MATERIAL CAUSING SEAMS TOFALL APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307047February 4, 2020
POWER TRAIN
TRANSMISSION EXPERIENCES TORQUE CONVERTOR SHUDDER. WITH VERY HARD SHIFTS AT 5 AND 18 MPH. DEALER COMPLIED WITH BULLETIN 18-NA-355. HAD IMPROVEMENT IN SHIFT FOR A WHILE. THEN HARD SHIFT RETURN AT 5 AND 18 MPH. DURING DECELERATIONS THERE WOULD BE A SHUDDER. WHEN USING CRUISE CONTROL WHEN REDUCING SPEED TRANSMISSION WOULD SHUDDER. RETURN TO DEALER, WHEN OIL PAN WAS REMOVED FOUND ALUMINUM CHIPS AND ONE METAL CHIP. DEALER REPLACE WITH REMANUFACTURED TRANSMISSION. DROVE VEHICLE HOME. THEN WENT OUT AND DROVE THE VEHICLE UPON EXITING DRIVE WAY EXPERIENCE TORQUE CONVERTOR SLIPPAGE AT AROUND 12 MPH WITH ENGINE RPM GOING FROM 2000 TO 4000. CONTINUED TO DRIVE VEHICLE ONCE TORQUE CONVERTOR REENGAGED. CONTINUED DRIVING MADE COUPLE OF SHORT TRIPS IN TRAFFIC CONTINUE TO EXPERIENCE BANGING IN DRIVE TRAIN. I BELIEVE THIS VEHICLE PUTS MY SAFETY AT RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288552December 11, 2019
ELECTRICAL SYSTEM
I AM HAVING PROBLEM WITH MY 2 YEAR OLD TRUCK SOMETIMES I CAN`T GET THE KEY OUT SOMETIMES LIGHTS STAY ON IN THE SUNNY DAY BUT MY MAIN PROBLEM IS THE KEY STUCK IN AND CAN`T GET IT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281338November 20, 2019
ENGINE
GM HAD A RECALL ON THE 3.6 LGZ EQUIPPED IN TRUCKS IN CANADA. COLD WEATHER CAUSED OIL PUMP TO OVER PRESSURIZING OF OIL AND DAMAGE TO OIL COOLER AND LINES. LEAKING OIL IN TO ENGINE COMPARTMENT AND ON ROADWAY. THIS HAS HAPPENED TO ME TWICE NOW ONCE IN MARCH OF 2018 AND NOW AGAIN IN NOVEMBER 2019. DOING RESEARCH THIS IS A COMMON COMPLAINT. I WOULD LIKE NATIONAL HIGHWAY TRAFFIC SAFETY DEPARTMENT TO LOOK INTO THIS AN DO SIMILAR RECALL AS CANADA. HERE IN MINNESOTA IT GETS AS COLD OR COLDER THAN CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281339November 20, 2019
ENGINE
GM HAD A RECALL ON THE 3.6 LGZ EQUIPPED IN TRUCKS IN CANADA. COLD WEATHER CAUSED OIL PUMP TO OVER PRESSURIZING OF OIL AND DAMAGE TO OIL COOLER AND LINES. LEAKING OIL IN TO ENGINE COMPARTMENT AND ON ROADWAY. THIS HAS HAPPENED TO ME TWICE NOW ONCE IN MARCH OF 2018 AND NOW AGAIN IN NOVEMBER 2019. DOING RESEARCH THIS IS A COMMON COMPLAINT. I WOULD LIKE NATIONAL HIGHWAY TRAFFIC SAFETY DEPARTMENT TO LOOK INTO THIS AN DO SIMILAR RECALL AS CANADA. HERE IN MINNESOTA IT GETS AS COLD OR COLDER THAN CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271670October 28, 2019
POWER TRAIN
THIS IS 2ND $40,000 CANYON I'VE BEEN TAKEN FOR! 1ST WAS 2016, AND TRANSMISSION WOULD TAKE OFF AFTER FLOORING IT, AS IT WOULD JUST 'LAY DOWN' AND SCARED THE WIFE SO MUCH, AND WOULDN'T DRIVE IT! HAD TO REPURCHASE AN 2017, WITH THE 8 SPD TRANS, AND EVEN WORSE! IT SHAKES AND SHUDDERS EVEN AFTER FLUID FLUSH, THEN NEW TORQUE CONVERTER! THEN WAS TOLD, THERE'S NOTHING MORE GM CAN DO FOR YOU!?? REALLY? NOW GM IS NOT RESPONDING TO MULTIPLE CALLS! $43,000 TRUCK REALLY? NEVER AGAIN, THESE VEHICLES SHOULD NOT BE ON THE ROAD! WAS PROMISED TO HAVE THIS RESOLVED THIS AFTERNOON,10-28-19, AND ONCE AGAIN NO RETURN CALLS! WILL SEEK REAL COUNCIL IN AM, AS GM RESOLUTION IS A JOKE! DON'T WASTE YOUR TIME, GO STRAIT TO QUALIFIED FIRM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266122October 4, 2019
STEERING
LOSS OF STEERING WHILE DRIVING POWER LOSS STEERING DISPLAYED ON SCREEN CALLED DEALER SHIP SAID TO BRING IN AFTER READING ON THE WEB EXPLAINED ON 2015 AND 2016 CANON HAD BEEN RECALLED FOR SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257745September 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND VIBRATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. AFTERWARDS, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KEY CHEVROLET (32 KEY AUTO DR, WHITE RIVER JCT, VT) WHERE THE TRANSMISSION WAS FLUSHED AND THE TORQUE CONVERTER WAS REPLACED, BUT THE FAILURES CONTINUED. THE CONTACT STATED THAT AFTER TWO REPAIRED WHEN PULLING UT INTO TRAFFIC STILL HESITATE AND SHAKES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 28,000.*PM *TP 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243656August 13, 2019
ELECTRICAL SYSTEM, EQUIPMENT, FUEL SYSTEM, GASOLINE
I HAD 4 LOADS OF MULCH LOADED IN MY 2017 GMC CANYON IN EARLY JUNE 2019. SOME MULCH FELL BETWEEN THE CAB AND CARGO BOX WHERE IT SMOLDERED ON TOP OF THE TRUCK GAS TANK FOR WEEKS UNTIL IT MELTED TUBES PROMPTING ONSTAR TO SEND ME TWO EMAILS 6-27-19 AND 6-29-19 TO SEE MY GMC DEALER WITHIN 7 DAYS FOR "AN ISSUE WITH THE EMISSION SYSTEM". THE DEALER IGNORED MY FIRST VISIT AND MAY HAVE IGNORED THE SECOND BUT NOW THE VEHICLE WOULD NOT ALLOW ME TO PUMP GASOLINE DUE TO A MELTED TUBE AND OTHER PARTS ON TOP OF THE FUEL TANK. I DISCOVERED THAT THE GAP THAT ALL PICKUP TRUCK HAVE, HAD NOTHING TO DIRECT MULCH AWAY FROM THE FUEL TANK. IF I HAD ANY IDEA THIS WAS HAPPENING I WOULD HAVE COVERED THE GAP WITH A TARP WHILE HAVING MULCH DUMPED IN. I FEEL VERY LUCKY TO BE ALIVE. MY WIFE AND I TOOK A LONG DRIVE AND THE TRUCK THEN PARKED IN OUR ATTACHED GARAGE WHILE WE WATCHED TV A FEW FEET AWAY. I CAN'T HELP BUT WONDER IF THIS IS THE FIRST TIME THIS HAS HAPPENED OR HAVE MANY BEEN KILLED IN MYSTERIOUS EXPLOSIONS THAT DESTROYED THE EVIDENCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210603May 29, 2019
AIR BAGS
ON 10/07/2018 I WAS INVOLVED IN AN ACCIDENT WHICH TOTALED MY VEHICLE . IT WAS A LEFT TURN ACCIDENT I WAS DRIVING STRAIGHT AND THE IMPACT WAS FRONT AND CENTER OF MY VEHICLE. DAMAGE WAS OVER $22,000.00 I SUSTAINED A MINOR INJURY BACK AND NECK PAIN AND RECENTLY HAD SURGERY FOR A HERNIA WHICH I HAD 10 YEARS PRIOR , AFTER THE ACCIDENT IT BECAME PAINFUL . I AM 55 YEARS OLD AND THAT TYPE OF VIOLENT IMPACT COULD HAVE BEEN REDUCED IF THE AIRBAG(S) DEPLOYED PROPERLY. I PURCHASED A NEW 2017 VEHICLE ALL SYSTEMS AND COMPONENTS SHOULD HAVE WORKED. ON THE DATE OF THE ACCIDENT MY VEHICLE HAD JUST OVER 6400 MILES ON IT. I SUBMITTED A CLAIM TO GM OR ESIS (LISA ROZELLE) 91800 888-0164 AND THEIR RESPONSE , I QUOTE " AT THIS TIME, BASED ON ALL DOCUMENTATION RECEIVED AND REVIEWED ESIS ON BEHALF OF GENERAL MOTORS LLC , WILL NOT BE IN A POSITION TO HONOR YOUR REQUEST FOR DAMAGES" . I SENT 26 PICTURES , THE TOTAL LOSS WORK SHEET AND THE POLICE REPORT. I ALSO INFORMED THEM OF MY INJURY. NO ONE FROM GM OR ESIS EVER CAME OUT TO LOOK AT MY VEHICLE OR EXAMINE THE BLACK BOX. THEY BASICALLY JUST BLEW ME OFF. I WILL ATTACH A FEW PHOTOS FOR NHTSA TOO REVIEW. THANK YOU FOR YOUR CONSIDERATION TO THIS MATTER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11207199May 13, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 GMC CANYON. THE CONTACT STATED THAT WHILE EXITING THE FREEWAY AT 30 MPH, THE COLLISION BRAKE SYSTEM ENGAGED WITH THE BRAKE WARNING LIGHTS ILLUMINATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE RESUMED BACK TO NORMAL. THE DEALER PRINCE CHEVROLET BUICK GMC CADILLAC OF ALBANY 2701 LEDO RD, ALBANY, GA 31707 (229)-299-4591 WAS CONTACTED BUT NO DIAGNOSED TEST WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193332April 2, 2019
ENGINE
VEHICLE HAS 6600 MILES- WHILE NORMAL DRIVING AROUND TOWN, NOTICED A GASOLINE/OIL SMELL. AFTER BEING PARKED FOR 5 MINUTES RECIEVED A WARNING MESSAGE TO TURN OFF THE ENGINE DUE TO LOW OIL PRESSURE, THEN NOTICED A LARGE POOL OF OIL SPREADING UNDER THE ENGINE BAY OF THE TRUCK. THIS IS THE SECOND TIME OIL HAS LEAKED FROM THE ENGINE, FIRST REPAIR PERFORMED BY THE DEALER WAS TO REPLACE AN OIL COOLER HOSE. CONTACTED DEALER SERVICE DEPARTMENT, THEY SAID THEY HAD NEVER SEEN THIS ISSUE BEFORE. CONTACTED DEALER WHERE TRUCK WAS PURCHASED AND THEY HAVE REPAIRED THIS ISSUE MULTIPLE TIMES BY SWAPPING THE OIL PUMP FOR ONE WITH LOWER FLOW RATES (SIMILAR TO/SAME AS GM RECALL #N1821800260, WHICH DOESN'T YET APPLY TO THIS MODEL SOMEHOW).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185746March 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2017 GMC CANYON EQUIPPED WITH DIESEL ENGINE WILL SPORADICALLY SHUT-OFF WHILE OPERATING WHEN DRIVING WITH A TANK THAT IS LESS THAN 1/4 FULL. ON 1/31/19 (ODOMETER ~14200 MILES) VEHICLE WAS DRIVING FINE WITH AN AMBIENT AIR TEMPERATURE OF ROUGHLY 0F, FUEL TANK AT 1/3, WHEN ALL OF SUDDEN THE ENGINE DIED IN TRAFFIC WITH NO WARNING. VEHICLE THEN NEEDED TO BE TOWED TO THE DEALERSHIP FOR SERVICE AT WHICH POINT THEY COULDN'T FIND ANYTHING WRONG WITH IT. AGAIN ON 3/4/19 (ODOMETER ~15100 MILES) VEHICLE WAS DRIVING FINE WHEN THE DASH LIT UP WITH MULTIPLE CODES AND TRUCK WENT INTO REDUCED POWER MODE, AMBIENT AIR TEMPERATURE 10F GAS TANK AT 1/8TH. GOT OUT OF TRUCK AND IT SMELLED LIKE IT WAS ON FIRE. CALLED TO HAVE VEHICLE TOWED TO DEALERSHIP. VEHICLE KEPT FOR MULTIPLE DAYS AT DEALERSHIP, DEALER WORKED WITH GM TO IDENTIFY AN ISSUE AND NO FIX WAS FOUND. DEALER CALLED TO INSTRUCT ME TO NOT DRIVE THE VEHICLE WITH LESS THAN 1/4 TANK DURING WINTER AND ALSO MENTIONED THAT THIS HAS BEEN AN ISSUE WITH A FEW OTHER CANYON AND TERRAIN DIESEL MODELS. GM NEEDS TO FIND A FIX FOR THIS! IT IS TOTALLY UNSAFE AND UNACCEPTABLE TO HAVE A TRUCK THAT WILL UNEXPECTEDLY LOOSE TOTAL POWER WHEN DRIVING DUE TO A DESIGN FLAW IN THEIR SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164167December 31, 2018
ENGINE, POWER TRAIN
TORQUE CONVERTER FAILS AT 12000 MILES FOR MANY. THERE IS A GMC NOTICE OUT SINCE 2016. MINE FAILED AT 16000 MILES AND THE ONE THEY REPLACED WILL LIKELY FAIL AGAIN IN ANOTHER 16K MILES. THIS IS BAD. I NOTICED IT WHEN I PRESSED ON THE ACCELERATOR AND AS I INCREASED SPEED UP TO 45 MPH. IT RATTLED AND ROCKED BADLY. THE GMC REPAIRMAN SAID, "YEAP.....EVER SINCE 2016 ALL THESE [XXX] TORQUE CONVERTERS HAVE BEEN FAILING IN THE CANYONS AND COLORADOS BECAUSE GM AND CHEVY CHANGED THE SIZE AND STRENGTH OF THE METAL USED IN ORDER TO REDUCE THE WEIGHT OF TRHE VEHICLE. WE WILL REPLACE IT, BUT I CAN ASSURE YOU IT WILL FAIL AGAIN AND YOU'LL HAVE TO BRING IT BACK TO USE FOR CHANGE OUT AGAIN." WOW....WHAT A BUNCH OF CRAP. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145316November 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 GMC CANYON. WHILE DRIVING APPROXIMATELY 37 MPH, THE DRIVER REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER RECEIVED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED, BUT DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED HARDY CHEVROLET BUICK GMC AT 770-445-9411 (LOCATED AT 2026 MACLAND RD, DALLAS, GA 30157) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT SOMEONE WOULD BE SENT TO INSPECT THE VEHICLE. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS 27,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11129819September 17, 2018
ENGINE
DURAMAX 2.8 ENGINE SUFFERED GCATASTROPHIC ENGINE FAILUREH AT LESS THAN 72,000 MILES. DOCUMENTATION AVAILABLE TO SHOW ENGINE HAS RECEIVED PROPER MAINTENANCE. THIS OCCURRED IN CENTER LANE OF I-95 IN HEAVY TRAFFIC. THIS OCCURRED ON 07SEP18 IN STAFFORD VA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124380September 4, 2018
ENGINE
OWNED THIS 2017 GMC CANYON FOR 1 YEAR AND 1 MONTH WITH 5000 MILES WHEN IT DEVELOPED AN OIL LEAK. BROUGHT TO DEALER WHO FOUND THE OIL LEAK COMING FROM A "PINHOLE" IN THE OIL COOLANT HOSE. WHEN I RESEARCHED THIS SPECIFIC OIL LEAK ONLINE A FOUND A FORUM POST WITH MANY OTHER PEOPLE WHO HAVE HAD THIS SAME ISSUE SINCE THE 2015 MODEL YEAR. OTHER PEOPLE DID NOT NOTICE THE LEAK UNTIL ALL OF THEIR OIL HAD DRAINED AND HAD TO BE TOWED TO SERVICE. I NOTICED IT EARLY ENOUGH THAT I STILL HAD OIL WHEN I ARRIVED AT THE DEALERSHIP TO GET IT CHECKED OUT. IT LOOKS LIKE THIS IS STILL AN ONGOING ISSUE WITH THE 2018 MODELS TOO, BUT NOT MUCH IS BEING DONE BY GM TO PROACTIVELY FIX THE BAD HOSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115139August 1, 2018
POWER TRAIN
TRANSMISSION BEGAN SHIFTING HARD. BEFORE LONG WHOLE TRUCK RATTLED WHEN SHIFTING. ALMOST A GRINDING SOUND. CHEVY DIAGNOSED TORQUE CONVERTER HAS GONE BAD. BACK ORDERED FOR 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088484April 16, 2018
ENGINE
NOX SENSOR POSITION 2 FAILED, SECOND OCCURRENCE, DIESEL VEHICLE ENTERED LIMP MODE. LIMP MODE IS DANGEROUS AND INDICATED DEF FLUID ISSUE. THIS IS A FALSE POSITIVE (AS DESCRIBED IN MANY PLACES ON THE INTERNET AND BY THE DEALER) AS A RESULT OF THE SENSOR FAILURE. FIRST DEALER DID NOT STOCK THE PART, DEALER 178 MILES AWAY HAD THE PART IN STOCK. LIMP MODE IS A CONTINUED DECREASE IN VEHICLE MAX SPEED. WHILE A FAILURE OF THE EXHAUST SYSTEM IS CRITICAL, IT SHOULD NOT BE ALLOWED TO PLACE AN OWNER AT RISK. BY THE TIME I REACHED THE SECOND DEALER, I HAD 4 MILES UNTIL THE VEHICLE WOULD DEGRADE TO 4MPH. I WAS ASKED TO LEAVE WITHOUT EXECUTION OF A CRITICAL STEP, BECAUSE GM DOCUMENTS DID NOT RECOMMEND THAT STEP AS PART OF THE REPAIR. 2 SCENARIOS EXIST, SENSOR FAILURE WITHOUT LIMP MODE AND FAILURE WITH LIMP MODE. IN LIMP MODE THE VEHICLE CANNOT BE DRIVEN LONG ENOUGH TO RESET THE FAILURE AND GM SHOULD INCLUDE THIS IN THE REMEDIATION. INCREMENTALLY, THE DEALER SHOULD HAVE A PROCESS TO RESET LIMP MODE TO ALLOW TRAVEL WITHOUT THIS MODE UNTIL THE NEXT IGNITION CYCLE. ALSO THIS WOULD BE A PREFERABLE SERVICE FROM ONSTAR. THE LIMP MODE IS GREAT FOR THE CASUAL ISSUE BUT CREATES A RISK TO LIFE AND LIMB FOR TRAVELERS AND SHOULD HAVE LIMITED OVER RIDE CAPABILITY. BEING THE FAILURE HAPPENED ON A MAJOR HIGHWAY, IN A CONSTRUCTION AREA WITH CONCRETE BARRIERS ON EACH SIDE THIS CREATED GREAT STRESS. NO AMERICAN SHOULD OWN A VEHICLE COSTING $41000 THAT LEAVES YOU AT RISK OR STRANDED. THIS IS IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082464April 2, 2018
UNKNOWN OR OTHER
LEAKING WATER INSIDE ON DRIVERS FLOOR A LOT OF WATER CAN CAUSE A ELECTRIC SHORT EVERY TIME IT RAINS ALOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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