GMC Canyon Complaints (2016)

271 consumer complaints on file.

#11015813August 16, 2017
WHEELS
DRIVING IN LEFT LANE ON US 1 SOUTH BOUND IN SOUTH BRUNSWICK, NJ AT THE SPEED LIMIT. HEARD SOUND LIKE A BACKFIRE OR SHOTGUN GO OFF. DASH BOARD SHOWED LOSS OF TIRE PRESSURE RIGHT REAR TIRE. PULLED OVER INTO EMPTY PARKING LOT. SIDEWALL HAD EXPLODED. TIRES HAD RECENTLY BEEN ROTATED BY DEALER. ALL TIRE PRESSURES WERE SET TO 35 PSI. TIRES HAVE APPROX 6,600 MILE USE. VEH. NOT DRIVEN MUCH AS I AM RETIRED. THESE ARE OEM GOODYEAR 265/60R18 TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012598August 3, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE POWER TRAIN AUTOMATICALLY SHIFTED TO 4WD AND THE SERVICE 4WD WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTHERN GMC GREENBRIER LOCATED AT 1300 S MILITARY HWY, CHESAPEAKE, VA 23320; (757) 424-6380) WHERE IT WAS DIAGNOSED THAT THE 4WD ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER A FEW DAYS. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THEY REPROGRAMMED THE COMPUTER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER A FEW DAYS. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER A FEW DAYS. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE CONNECTOR KIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER A FEW DAYS. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-462-8782 AND ASKED THE CONTACT TO CALL THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 6,883.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000140June 20, 2017
POWER TRAIN
UNPREDICTABLE ACCELERATION LIMITS DRIVERS ABILITY TO SAFELY MERGE WITH TRAFFIC OR CHANGE LANES. VEHICLE CAN TAKE UP TO 3 SECONDS TO BEGIN ACCELERATION AFTER GAS PEDAL IS PRESSED AND THEN CAN SURGE UNPREDICTABLY. I HAVE SEEN THIS ISSUE REPORTED IN GMC FORUMS BY OTHERS. GMC SAYS THERE IS NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000047June 19, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE THE VEHICLE WAS STATIONARY, WITH THE BRAKE PEDAL DEPRESSED, THE RPMS SUDDENLY INCREASED AND THE VEHICLE ERRONEOUSLY ATTEMPTED TO DRIVE FORWARD. ALSO, WHILE DECELERATING FROM APPROXIMATELY 15 TO 20 MPH, THE VEHICLE SHOOK AND SHUTTERED WHEN DEPRESSING THE ACCELERATOR PEDAL AND WOULD NOT ACCELERATE AS NORMAL. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995572June 16, 2017
POWER TRAIN
TRANSMISSION SEEMS TO BE CONFUSED. IT WILL HESITATE DURING ACCELERATION AND SHIFT UP AND DOWN WHILE COASTING. MOST SLUGGISH SHIFTING OCCURS DURING LOWER SPEEDS. IT ALSO HAS A HABIT OF DOWNSHIFT TO LOW GEAR WHILE COASTING DOWNHILL. ALWAYS SEEMS TO BE FIGHTING WITH ITSELF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983898May 7, 2017
ENGINE
I PURCHASED A GM 2016 CANYON IN OCTOBER, 2016 AND HAD DRIVEN IT NEARLY SIX MONTHS WHEN THE EVENT DECRIBED HERE OCCURRED. UP UNTIL APRIL 16, 2017, I HAD HAD NO PROBLEMS WITH THE TRUCK. HOWEVER, ON EASTER SUNDAY AFTERNOON, WHILE ATTEMPTING TO SLOW MY CANYON DOWN AND PREPARING TO STOP AT A STOP LIGHT, THE ENGINE SEEMED TO GO FORWARD OF IT'S OWN VOLITION AND THE TRUCK DID NOT RESPOND TO MY EFFORTS TO BRING IT TO A COMPLETE STOP. CONSEQUENTLY, MY VEHICLE STRUCK THE VEHICLE IMMEDIATELY IN FRONT OF IT. A SUBSEQUENT INTERNET SEARCH REVEALED THAT A TECHNICAL SAFETY BULLETIN ISSUED BY GM IN SEPTEMBER OF 2016 DESCRIBED THIS EVENT AS HAVING OCCURRED TO 2016 CANYON DIESEL ENGINES. MY VEHICLE HAS A GASOLINE ENGINE; NONETHELESS THE CONDITION WAS DESCRIBED IN THE BULLETIN (TSB 16-NA-276) AS: "SOME CUSTOMERS MAY COMMENT ON A SHUDDER AT LOW SPEEDS, AN IDLE SURGE WHEN STOPPED OR APPROACHING A STOP." THIS IDLE SURGE DESCRIBES EXACTLY WHAT HAPPENED TO MY VEHICLE AS I WAS ATTEMPTING TO SLOW DOWN AND STOP AT A RED LIGHT. ALTHOUGH THERE WAS NO DAMAGE DONE TO MY VEHICLE, THE OFFICER WHO INVESTIGATED THE ACCIDENT WOULD NOT LET US DRIVE OUR VEHICLE UNTIL IT HAD BEEN EXAMINED AND EVALUATED BY OUR LOCAL GM SERVICE DEPARTMENT. THE SERVICE PERSONNEL ADAMANTLY MAINTAINED THEN (AND NOW) THAT THE ACCIDENT DID NOT HAPPEN AS I DESCRIBED IT. I HAD TO CONTACT GMC CUSTOMER CARE CENTER TO HAVE 15 MINUTES WORTH OF DIAGNOSTICS DONE PER COMPUTER, ESP THE ENGINE CONTROL MODULE. THE TSB STATES: "IF YOU ENCOUNTER A VEHICLE WITH THE ABOVE CONCERN, REPROGRAM THE ENGINE CONTROL MODULE WITH THE LATEST CALIBRATIONS." LUCKILY, THE GENTLEMAN AT THE CUSTOMER CARE SERVICE WAS ABLE TO INTERVENE AND HAVE THE ENGINE CONTROL MODULE EVALUATED AND DOCUMENTATION THAT THERE WERE NO PROBLEMS WITH IT OR ANY OTHER "CONTROL MODULES" PROVIDED TO US BY OUR LOCAL GM SERVICE DEPARTMENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10979850April 21, 2017
ELECTRICAL SYSTEM
RODENTS ARE EATING THE WIRING IN MY NEW TRUCK. I'VE DRIVEN A NISSAN TRUCK FOR 18 YEARS WITH ZERO ISSUES WITH RODENTS. I PURCHASED THE NEW CANYON IN JULY OF 2016, AND WITHIN 6 MONTHS, ENTIRE WIRING HARNESSES WITH 7 WIRES ARE CHEWED COMPLETELY THROUGH. THE DEALER REFUSES TO COVER DAMAGE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958245March 2, 2017
ENGINE
I PURCHASED A 2016 GMC CANYON IN JULY 2016. I NOTICED HESITATION WHEN I ACCELERATE, ESPECIALLY WHEN IN TRAFFIC, GOING UPHILL OR ROUNDING CORNER. I RESEARCHED MANY FORUMS AND FOUND THE TRANSMISSION HAS A LEARNING PERIOD WHERE IT DOES THIS AND ADAPTS TO YOUR DRIVING, NORMALLY WITHIN THE FIRST 1000 MILES. HOWEVER, IT HAS BEEN 13,000 MILES LATER AND ALMOST A YEAR, AND IT CONTINUES TO HAVE THIS HESITATION AS BAD IF NOT WORSE THAN IT DID INITIALLY. GMC HAS CHECKED IT OUT, GAVE IT A TEST DRIVE AND SAID IT SHOWS NO CODES SO THEY OFFER NO HELP. ALL OF MY PASSENGERS NOTICE THIS HESITATION WHEN IT HAPPENS. THE BEST WAY TO DESCRIBE THIS HESITATION IS WHEN YOU PUSH THE GAS, THE TRUCK ACTS LIKE IT DOESN'T WANT TO GO AND IT BECOMES SHAKEY. IN SITUATIONS WHERE I'M MERGING ONTO TRAFFIC, THIS COULD BE DANGEROUS, AS I HAVE HAD TO FLOOR IT TO MAKE IT ACCELERATE. FOR A NEW VEHICLE, THIS IS UNACCEPTABLE AND I FELT SAFER IN MY 2001 SIERRA THAN I DO IN THIS. THE FACT THAT GMC WILL NOT OFFER ANY WAY TO FIX THIS ADDS TO THE FRUSTRATION. NO MATTER WHAT THEY SAY, IT IS NOT NORMAL FOR A VEHICLE TO DO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956908February 25, 2017
POWER TRAIN
THE TRANSMISSION DOES NOT SHIFT PROPERLY, WHEN YOU SLOW DOWN FROM APPROX 40 TO 20 THEN STEP ON THE GAS THE TRUCK HAS A LONG HESITATION. IT IS VERY UNSAFE AND IS GOING TO CAUSE AN ACCIDENT. THE TRUCK WANTS TO STALL OUT UNLESS YOU FLOOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956617February 23, 2017
ELECTRICAL SYSTEM
REAR WINDOW DEFROSTER ON PASSENGER SIDE OF SLIDING REAR WINDOWS DOES NOT WORK. MANY COMPLAINTS ONLINE OF SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948831February 1, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 GMC CANYON. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS ENGAGED AND THERE WAS A DELAYED RESPONSE OF SEVERAL SECONDS. THE CONTACT STATED THAT THE FAILURE OCCURRED WITHOUT ANY WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948716January 31, 2017
POWER TRAIN
WHEN ATTEMPTING TO TURN LEFT ONTO A HIGHWAY FROM A STOP SIGN, THE TRANSMISSION FAILED TO ENGAGE, WITH A 2-SECOND DELAY BEFORE ENGAGING AND ACCELERATING INTO THE TURN. AS A RESULT OF THE DELAY, I WAS NEARLY HIT BY ONCOMING TRAFFIC. THIS VEHICLE MODEL, 2016 GMC CANYON, HAS A HISTORY OF NOT BEING IN THE PROPER GEAR WHEN STOPPED OR MOVING AT SPEEDS BELOW 3-5 MPH. THIS ISSUE HAS HAPPENED TO ME OVER 100 TIMES IN THE FIRST 6 MONTHS OF OWNERSHIP, BUT THIS WAS THE FIRST TIME I NEARLY HAD A DANGEROUS COLLISION. GMC SHOULD CORRECT THIS PROBLEM WITH THE TRANSMISSION NOT BEING IN THE PROPER GEAR FOR BEING STOPPED OR FOR EXTREMELY LOW SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947348January 24, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. IN ADDITION, THE BRAKES ENGAGED WITHOUT WARNING AND WITHOUT THE ASSISTANCE OF THE DRIVER. THE VEHICLE DECREASED TO SPEEDS OF 20-30 MPH. THE CONTACT COULD NOT ACCELERATE BEYOND 30 MPH. IN ADDITION, OIL LEAKED ONTO THE EXHAUST MANIFOLD AND CREATED A BURNING ODOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947214January 23, 2017
VEHICLE SPEED CONTROL
ABOUT EVERY 3-5 WEEKS THE ENGINE WILL ACCELERATE BY ITSELF. THE FIRST 3 TIMES IT ACCELERATED TO 3,000 RPM, THE LAST 4 TIMES 4,000 RPM. SO FAR AS I CAN TELL IT DOES THIS WHEN SHIFTING FROM 1ST TO 2ND. I TOOK IT TO THE DEALER AND THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM SO THEY COULD NOT FIX IT. HAPPENS IN MOTION ON CITY STREET OR IN PARKING LOTS. I HAVE STANDARD TRANSMISSION SO WHEN IT HAPPENS I CAN LEAVE CLUTCH IN, TURN OFF ENGINE AND RESTART. PROBLEMS STARTED AT ABOUT 3,400 MILES. STILL DOING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946712January 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING APPROXIMATELY 10 TO 40 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE DEALER DIAGNOSED THE VEHICLE AS HAVING TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ISSUED A LETTER RELATED TO THE ISSUE (PIP 5342A, DATED 12/21/2015). THE APPROXIMATE FAILURE MILEAGE WAS 250. ...UPDATED03/06/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946477January 19, 2017
POWER TRAIN
NOTICED A FEW DAYS AFTER I BOUGHT THE TRUCK IT SEEMS THE TRANSMISSION NEVER KNOWS WHAT GEAR TO BE IN. YOU CAN TAKE OFF FINE BUT WHEN YOU TRY TO ADD A LITTLE SPEED, DOES NOTHING UNTIL A FEW MORE INCHES OF PEDAL IS APPLIED THEN IT ACCELERATES WAY TO FAST, ALMOST HIT THE CAR IN FRONT SEVERAL TIMES. ALSO, COMING OUT OF U-TURN OR FREEWAY UNDERPASS, SEEMS TO BE STUCK IN 6TH GEAR, HAVE TO DANG NEAR FLOOR IT TO GET IT TO ACCELERATE , ALL THE WHILE FOLKS ARE TRYING NOT TO HIT ME FROM BEHIND SINCE I AM NOT MOVING VERY WELL. FREEWAY DRIVING, SAME ISSUES, SAY YOU ARE AT 60MPH AND TRAFFIC CLEARS AND YOU TRY TO ADD A LITTLE PEDAL TO GET TO 65-70, I HAVE TO PUSH DOWN 2-3 INCHES BEFORE ANYTHING HAPPENS. SAME WHEN DRIVING 30 THEN TRYING TO GO TO 45, SHUDDERS AND STUMBLES LIKE A MANUAL TRANSMISSION VEHICLE WOULD IN 5TH GEAR @ 30MPH. YOU HAVE TO REALLY STAY ON THE GAS AND DRIVE HARD TO FOR IT TO DO ANY BETTER. I TOOK BACK TO THE DEALER UNDER WARRANTY AND WAS TOLD THIS IS NORMAL ACCORDING TO GMC TECH SUPPORT. NOT. I HAVE BEEN DRIVING 45 YEARS, MANY DIFFERENT CARS, AND THIS IS IN NO WAY NORMAL. IT IS NOT ONLY AGGRAVATING BUT QUITE DANGEROUS. FROM WHAT I HAVE SEEN ONLINE, THIS IS A VERY COMMON COMPLAINT. SHOULD TAKE NO MORE THAN SOME RE-PROGRAMMING OF THE SHIFT POINTS AND THROTTLE POSITION SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940128January 6, 2017
STEERING
TL* THE CONTACT OWNS A 2016 GMC CANYON. UPON STARTING THE VEHICLE AND REVERSING, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING WARNING INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940175January 6, 2017
STEERING
CASE # 10940128 WHILE BACKING FROM A CURB MY POWER STEERING DID NOT WORK AND LOST ALL STEERING CONTROL ,DASH MESSAGE SAID "SERVICE POWER STEERING SYSTEM" AND HAD A DISMISS BUTTON THAT I PUSHED AND THEN IMMEDIATELY MY STEERING RETURNED ,I CALLED ON STAR WHICH DID A DIAGNOSTIC TEST AND REPORTED NO PROBLEMS, I DROVE IT HOME, AND TOOK IT TO THE DEALERS THE NEXT MORNING THEY PLUGGED IT IN FOUND A PROBLEM CODE , THERE WAS A SERVICE BULLETIN OUT ON IT,AND THE PART OEM 22966597 HAD TO BE BACK ORDERED,AND WHICH TOLD ME THIS IS A COMMON PROBLEM, AND WAS TOLD THAT THEY HAD TWO OTHER TRUCKS WITH THE SAME PROBLEM EARLIER THAT YEAR , I AS EVEN TOLD TO DRIVE THE VEHICLE UNTIL THE PART CAME IN WHICH I REFUSED DUE TO THE SAFETY ISSUE OF LOSING CONTROL OF THE TRUCK I THE POWER STEERING FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937415December 26, 2016
EXTERIOR LIGHTING
THIS COMPLAINT IS CONCERNING THE HEADLIGHTS. I DON'T DRIVE MUCH AT NIGHT BUT WHEN I DO IT'S FRIGHTENING. THE NEW PROJECTOR HEADLIGHTS ARE, IN MY OPINION, FLAT OUT DANGEROUS. I LIVE IN A RURAL AREA WITH MANY ROLLING HILLS AND FEW STREET LAMPS. WITH THE LOW BEAMS ON, GOING DOWN A SLOPE, IT ACTUALLY SEEMS LIKE A SHADE IS BEING PULLED DOWN ON MY WINDSHIELD. THE "LIGHT CURTAIN CUTOFF" BASICALLY DISAPPEARS INTO DARKNESS ON A DOWNSLOPE. ON A FLAT STRETCH SIGHT DISTANCE FORWARD AND TO THE SIDES IS MINIMAL. I HAVE SEEN THE INSURANCE INDUSTRY HAS RATED MOST VEHICLES WITH THESE HEADLIGHTS AS "POOR". ITS TIME FOR THE NHTSA TO TAKE ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927372November 22, 2016
AIR BAGS
WE RECENTLY PURCHASED A 2016 CANYON TRUCK FOR ABOUT 45K WITH THE NEW SMALL DIESEL ENGINE. ON 10-19-16 WE TOOK IT IN TO DEALERSHIP FOR ROUTINE SERVICE AND A MAJOR LOUD VIBRATION RATTLING UNDER THE DASH IN THE PASSENGER AIR BAG AREA. WHEN WE PICKED VEHICLE UP WE WERE TOLD THAT THEY DID NOT HAVE A FIX FOR NOISE COMING FROM UNDER DASH AIR BAG AREA AND OTHERS CANYONS HAVE BEEN IN FOR THE SAME PROBLEM AND THAT THEY ARE DEALERSHIP WAITING ON PROCEDURE FROM GMC FOR FIX? WE HAVE A CONCERN THAT THIS COULD BE A SAFETY ISSUE, SINCE NOISE IS COMING FROM AIR BAG AREA AND WOULD LIKE YOUR EXPEDITIOUS ATTENTION REGARDING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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