GMC Canyon Complaints (2015)

303 consumer complaints on file.

#11253203September 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
RANDOMLY WHEN DRIVING (IN MOTION ON A CITY STREET), THE POWER STEERING HAS STOPPED WORKING. AT THE SAME TIME, THE DISPLAY SHOWS A POWER STEERING SERVICE REQUIRED MESSAGE AS WELL AS A STABILITRAK SERVICE REQUIRED MESSAGE. MOST OF THE TIME, THE TRUCK RESETS WHEN IT IS SHUT OFF AND TURNED BACK ON AND THE MESSAGES GO AWAY AND THE SYSTEMS FUNCTION PROPERLY AGAIN. UNTIL THEY RANDOMLY FAIL AGAIN. OVER THE LAST 2 WEEKS, THIS SCENARIO HAS HAPPENED AT LEAST 6 TO 8 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252947September 3, 2019
TRACTION CONTROL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. ALSO, THE "POWER STEERING DRIVE SAFELY" AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). THE VEHICLE WAS TAKEN TO AUTOSTAR CHEVROLET BUICK OF WAYNESVILLE (LOCATED AT 285 HYATT CREEK RD, WAYNESVILLE, NC 28786, (888) 341-3972) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 101,705. *TR CONSUMER STATED THE PROBLEM WAS FOUND TO BE A LOOSE CONNECTION AT THE OUTSIDE CONNECTION AREA. PLUG WAS NOT COMPLETELY RECONNECTED AFTER SERVICE TO TRANSMISSION. STEERING HAS BEEN FINE FOR LAST 2500 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252750September 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE POWER STEERING GOES OUT WHILE DRIVING POWER STEERING AND STABILTRAC LIGHTS COME ON THIS HAS HAPPENED TWICE ON THE HIGHWAY. IF YOU STOP AND RESTART ENGINE STEERING WORKS. THIS IS DANGEROUS LOSS OF POWER ASSIST STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245477August 21, 2019
STEERING
THE POWER STEERING AND STABILITY TRACK GO OUT INTERMITTENTLY. WHEN THE TRUCK IS TURNED OFF AND RESTARTED THEY BOTH COME BACK ON. IT IS HAPPENS 2 TO 3 TIMES A DAY WHILE THE TRUCK IS IN MOTION AND IS VERY DANGEROUS ESPECIALLY WHEN IT GOES OUT WHILE IN A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244190August 15, 2019
STEERING
AT LEAST 15 TIMES AFTER 40K MILES MY TRUCK HAS STARTED TO LOOSE POWER STEERING AT VARIOUS TIMES WHILE DRIVING. IT BECOMES ALMOST IMPOSSIBLE TO STEER. AFTER I PULL OVER SHUT THE TRUCK OFF FOR ABOUT 2MIN THEN RESTART IT, IT RESUMES NORMAL OPERATIONS. CONTACTED GMC AND WAS TOLD I WAS RESPONSIBLE AND I WOULD HAVE TO FIX IT ON MY OWN DIME. PLEASE HELP B4 SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244226August 15, 2019
STEERING
TODAY MY POWERSTEERING SHUT OFF SIX TIMES WHILE DRIVING ABOUT EIGHT MILES BETWEEN TWENTY AND THIRTY MILES AN HOUR EACH TIME I HAD TO PULL OVER AND RESTART TRUCK. CALLED DEALER AND WAS TOLD RECALL WAS DONE ON TRUCK 11/2015 WITH 15000 MILES ON IT NOW HAS 37500 GM NEEDS TO FIX THIS.WILL TAKE TO DEALER 08/16/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241304August 2, 2019
STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STABILIZER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER GMC (2000 EASTERN RD, RITTMAN, OH 44270, (888) 564-1107) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND THE RACK AND PINION NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 71,000. *AS *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240294July 29, 2019
STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE TRACTION CONTROL AND STABILITY WARNING INDICATORS ILLUMINATED, WHICH CAUSED THE STEERING TO SEIZE. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GARVIN MOTORS (1105 W COULTER AVE, POWELL, WY 82435, (307) 271-5460) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 36,400. *BF CONSUMER STATED THERE WAS A LOSS OF STEERING POWER AT TIMES AND THE PICK-UP HAD TO BE SHUT OFF AND STARTED AGAIN TO MAKE IT GO AWAY. VERY HARD TO STEER WHEN IT HAPPENS. GMC NEEDS TO EXPAND THE SCOPE OF THIS RECALL. I WOULD LIKE GMC TO FULLY ADDRESS THIS PROBLEM. CLEARLY GMC HAS NOW BEEN INFORMED THAT MORE VEHICLES ARE INVOLVED IN THE PROBLEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233911July 22, 2019
STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED TO SERVICE THE POWER STEERING. THE STEERING WHEEL SEIZED BOTH TIMES AND THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED. ALPENA BUICK GMC (133 JOHNSON ST, ALPENA, MI 49707, 989-884-0577) AND LAFONTAINE BUICK GMC (4000 HIGHLAND RD, HIGHLAND, MI 48357, 248-230-4821) DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. LAFONTAINE BUICK GMC REPLACED THE PART. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: RQ19001 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233543July 20, 2019
STEERING
LOSS OF POWER STEERING INTERMITTENTLY AND HARD TO STEER WHILE DRIVING DOWN HIGHWAY. MUST PULL OVER AND TURN OFF ENGINE. START AGAIN TO RESET. CAN HAPPEN ONCE OR THREE TIMES BEFORE GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233606July 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
TRUCK HAS SHUT OFF TWICE WHILE DRIVING ONCE WHILE SLOWING TO MAKE A TURN AND ONCE WHILE SLOWING TO GO OVER A SPEED BUMP I GET A DASH NOTICE THAT THE POWER STEERING IS OFF PUT TRUCK IN NEUTRAL AND RESTART . ALSO ONCE WHILE RUNNING IN MY DRIVEWAY FOR ABOUT 3 MINUTES POWER STEERING SHUT OFF AND STABILITY SYSTEM WARNING CAME ON TRUCK WAS STILL RUNNING HAD TO SHUT TRUCK OFF AND RESTART. THIS LOSS OF STEERING AND VEHICLE SHUTTING OFF WHILE DRIVING IS DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233625July 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THERE WAS A RECALL PREVIOUSLY 15595 ACCORDING TO GM. WHILE DRIVING POWER STEERING AND STABILITRAK GOES OUT MAKING IT VERY HARD TO STEER AND DANGEROUS, ESPECIALLY IF YOU ARE GOING AROUND A TURN. FORTUNATELY I WAS ABLE TO PULL OVER EACH TIME AND RESET THE CAR. ONCE YOU START IT, NO PROBLEM. IT GOES BACK TO NORMAL. HOWEVER THIS HAS HAPPENED HALF A DOZEN TIMES DURING THE DEAD OF WINTER AND HAPPENED ONCE A FEW DAYS AGO WHEN WE HAD RECORD HEAT. AS I MENTIONED NO PROBLEM DRIVING TYPICALLY, WHICH MAKES ME BELIEVE THE ISSUE IS NOT WITH THE POWER STEERING BUT WITH A FAULTY CONNECTION. I TOOK THE VEHICLE INTO THE SHOP ON MARCH 16, 2019. THEY SAID THE RECALL ITEM WAS ALREADY FIXED PREVIOUSLY. THE DIAGNOSED THAT THE STEERING GEAR AND RACK NEEDS TO BE REPLACED. I HAVE READ ONLINE SIMILAR SITUATIONS WITH OTHER OWNERS. I BELIEVE THIS IS VERY DANGEROUS AND GMC NEEDS TO REPAIR THIS. THIS WAS SOMETHING I FOUND ONLINE DESCRIBING THE ISSUE IN MORE DETAIL: "IN THE AFFECTED VEHICLES, THE TORQUE-SENSOR HARNESS CONNECTOR WAS DAMAGED DURINGFUNCTIONAL TESTING AT THE SUPPLIER. A 'STUCK' PIN ON THE STEERING GEAR SUPPLIER'S TESTDEVICE CAUSED PERMANENT DEFORMATION TO THE CONTACT SPRINGS IN THE TORQUE-SENSORHARNESS CONNECTOR, WHICH AFFECTED THE ELECTRICAL CONNECTION IN THE STEERING GEARCONNECTOR."*DT THE CONSUMER STATED WANTS TO BE REIMBURSE FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230347July 9, 2019
STEERING
LOSS OF ELECTRIC POWER STEERING WHILE MOVING AT SPEEDS BELOW 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229416July 4, 2019
STEERING
AS I WAS DRIVING MY TRUCK, I HAD A LOSS OF POWER STEERING ASSIST AND MY DASHBOARD DISPLAYED WARNINGS. I WAS ON ABLE TO STEER THE TRUCK AND ALMOST VEERED OFF THE ROAD. I HAD TO STOP ABRUPTLY. I TURNED OFF THE ENGINE AND RESTARTED THE TRUCK. THE POWER STEERING AGAIN WORKED. I TOOK IT TO THE DEALER AND THEY SAID THAT I NEEDED TO REPLACE THE ELECTRIC BELT DRIVE RACK AND PINION STEERING GEAR. THEY SAID THERE WAS A PROBLEM WITH THE ELECTRICAL CONNECTION IN THE ELECTRONIC STEERING GEAR. THIS IS THE EXACT SAME ISSUE IN RECALL NUMBER 15595B. THEY SAID MY VEHICLE WAS NOT LISTED ON THE RECALL AND THAT IT WAS MANUFACTURED A COUPLE MONTHS BEFORE THE RECALL DATES. IT IS OBVIOUSLY THE SAME ISSUE SO I CALLED GM AND THEY JUST WERE TALKING IN CIRCLES. I CANNOT AFFORD A $2000 REPAIR. IT IS SO OBVIOUS IT IS THE SAME ISSUE AND NOT TO RECOGNIZE IT IS CRIMINAL IN MY OPINION. THIS IS A VERY DANGEROUS PROBLEM. THEY NEED TO FIX THIS BEFORE PEOPLE GET KILLED ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221323June 19, 2019
POWER TRAIN
VEHICLE HAS A BAD SHUDDER WHERE IT IS CAUSING DRIVABILITY ISSUES. THIS OCCURS MAINLY WHEN DRIVING UP AN INCLINE WHEN AT ABOUT 1200 RPM. TRUCK WILL SOMETIMES JERK AND SHAKE AND HAS POOR THROTTLE RESPONSE CAUSING DANGEROUS DRIVING CONDITIONS. THIS HAS HAPPENED SEVERAL TIMES OVER THE COARSE OF ABOUT 3 MONTHS WITH THE LAST INSTANCE OCCURRING TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220547June 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ON TWO OCCASIONS RECENTLY, MY POWER STEERING STOPPED WORKING, ONCE ON START UP AND ONCE WHILE DRIVING. WHEN THIS HAPPENS, I GET WARNINGS THAT OTHER SYSTEMS AREN'T WORKING, SUCH AS STABILITRAK AND BACKUP ASSIST. PROBLEM SEEMS TO CORRECT ITSELF, AFTER TURNING THE TRUCK OFF. THIS HAPPENED SUNDAY, JUNE 16TH WHILE DRIVING AND BACK IN MARCH WHEN I FIRST STARTED THE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220443June 16, 2019
STEERING
POWER STEERING GOES OUT AT RANDOM TIMES. RECEIVED RECALL FROM GMC ABOUT ISSUE AND TOOK TO SHOP. DID NOT FIX! IN FACT, THE POWER STEERING WENT OUT ON THE WAY HOME FROM THE RECALL VISIT. IT IS IMPOSSIBLE FOR MY TEENAGED CHILDREN AND WIFE TO DRIVE WHILE POWER STEERING IS OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220242June 15, 2019
STEERING
POWER STEERING WOULD GO OUT GOING DOWN THE ROAD WOULD HAVE TO PULL OVER AND RESTART VEHICLE. TOOK IT TO DEALER THEY SAID STEERING RACK WENT BAD AND HAD TO PAY $2000 FOR NEW STEERING RACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219687June 13, 2019
STEERING
RANDOM POWER STEERING LOSS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218122June 5, 2019
STEERING
THE TRUCK WILL LOSE POWER STEERING AT ANY TIME OR SPEED WHILE THE TRUCK IS MOVING. THE MESSAGE ON THE DASH READS SERVICE STEERING ASSIST. WHEN I AM DRIVING IT CAN PULL THE STEERING WHEEL OUT OF YOUR HANDS IT'S VERY DANGEROUS. I REPORTED THIS TO MY DEALER AND GMC LAST YEAR THEY FOUND NOTHING WRONG BUT IT IS STILL DOING IT. WHEN YOU CAN GET THE TRUCK TO THE SIDE OF THE ROAD AND TURN IT OFF AND BACK ON IT IS FINE FOR A WHILE AND IT WILL DO IT AGAIN THE SAME WAY.NOW DEALER IS SAYING THE STEERING GEAR ASSEMBLY NEEDS REPLACING AT A VERY HIGH PRICE. I THINK ITS ELECTRICAL. THERE IS A RECALL FOR A PLUG BUT FOR SOME REASON MY TRUCK DOES NOT FALL UNDER THAT RECALL BUT IS STILL HAVING THE SAME PROBLEM. I THINK SOMEONE IS GOING TO BE SEVERELY HURT OR KILLED BY THIS PROBLEM. THEY NEED TO FIX THIS AT THEIR COST NOT MINE. WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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