Genesis GV60 Complaints (2023)

58 consumer complaints on file.

#11644080February 21, 2025
UNKNOWN OR OTHER
Upon startup, the dashboard cluster that displays safety information and the speedometer did not power on until several minutes had passed. This happens randomly. This console includes the safety warning information and the speedometer and is not the infotainment screen (which worked as it should). This has not been reported to the dealership yet, though the issue is known and discussed on several owner forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635917January 14, 2025
ELECTRICAL SYSTEM
This car is fully electric. Upon start up in cold weather and for up to about 5 miles thereafter, the instrument panel remains black. This eliminates any displayed driving information including warnings, speedometer, driving mode and other items such as brake regeneration, etc. The distance traveled before the panel eventually energizes appears to be increasing. All other vehicle functions continue to operate. A saving grace for my car is that it displays the speed in the heads-up-display but all other information is unavailable. The dealer has determined that the instrument panel will be replaced under warranty. They state that the book price for the panel is in excess of $9,000! The car has approximately 23K mi at this time (1/13/2025)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635373January 10, 2025
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634020January 4, 2025
UNKNOWN OR OTHER
Ever since the update that came to my car last October (update 24.11.1), the instrument cluster screen of my car does not turn on initially upon starting the car around half the time I start it. It will turn on eventually, varying in time anywhere from 1-10 minutes later. My local dealership has yet been able to fix it and tell me they have no idea why this would be happening and over the many attempts to fix this and many service appointments they now say that they need to replace the entire display but that none of available and not sure when they will be. Reading through the owners forums, I am not alone with this issue [XXX] ) Obviously, the car isn't safe to drive this way even though I continue to make my monthly payments to Genesis, so hoping someone can help me. (I've included two photos for reference...one where you can see the instrument cluster information screen off and then about 5 minutes later when it turned on.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631304December 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When starting the car on cold mornings--parked outside, under a carport--the instrument cluster is blank. It stays blank for two to seven or so minutes, whether or not the car is being driven. This only happens on the cold days, and didn't happen last winter. When the display comes on, it doesn't register the miles that were driven while it was blank. Using the pre-warm climate function before staring the vehicle--so, warming up the car--will cause the instrument cluster to work even on cold days, but that shouldn't need a workaround.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631217December 17, 2024
ELECTRICAL SYSTEM
Since the weather got colder, the driver's instrument cluster does not display immediately when the vehicle is powered on. When cold, the cluster takes from a few seconds to several minutes to come on. While it is off, there is no access to any warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630846December 15, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Driver’s instrument cluster screen blank at startup every day for several minutes. Without it, the driver can’t see their speed, critical safety warnings, or blind spot cameras. This started in summer 2024 and has gotten worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629355December 6, 2024
ELECTRICAL SYSTEM
The driver instrument cluster is not turning on the startup . Takes several minutes to be turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628604December 3, 2024
AIR BAGS, ELECTRICAL SYSTEM, SERVICE BRAKES
The contact owns a 2023 Genesis GV60. The contact stated while driving at an undisclosed speed, it was noticed that the battery percentage was excessively draining. The charger port warning light was illuminated. The contact attempted to depress the brake pedal however, the vehicle failed to decrease in speed; the vehicle suddenly became difficult to maneuver. The vehicle was veered onto the sidewalk and the front driver's side of the vehicle crashed into a street lighting junction box. There was cosmetic damage however, the air bags failed to deploy. A police report was filed. The contact sustained several injuries including emotional distress, back pain, and neck pain; the contact was taken to a local hospital in an ambulance to seek medical attention. No other injured individuals were reported. The doctor diagnosed the contact with a mild concussion and prescribed medicine for nausea and headaches. The vehicle was not drivable and was towed to a local Towing Service Center for a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11627028November 23, 2024
FUEL/PROPULSION SYSTEM
On October 17, 2024 one of the rear axles fractured when the car was driven by a dealer employee from our home to Genesis of Kirkland (WA) to resolve another matter, necessitating towing to the dealership. It was found by the dealer service department that the rear motor was damaged also. I am not aware of the speed of the car when the incident occurred. On November 22 I was told that the axle and rear motor had been repaired. I assume the other axle was not replaced as well. Previously on September 7, 2024 the car was brought to Genesis of Everett (now Genesis of Kirkland) both rear axles were replaced after a recall indicating a manufacturing fault in the axles. There have been no warning lights, messages or other indications that the fractures were imminent. During the incident there was a loud noise and loss of propulsive power. There were no injuries reported. I have not received the vehicle back from the dealership as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625625November 15, 2024
ELECTRICAL SYSTEM
Sometimes after starting the car the instrument panels remain black and will not display properly for several minutes or unless the car is shutdown for a long period of time and restarted. Additionally, Genesis uses a fingerprint scan to verify who is driving the vehicle. After verifying my fingerprint the vehicle now asks me for a password even though I already verified my biometrics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625624November 15, 2024
VISIBILITY/WIPER
On my way to work while sitting in stopped traffic on I-95 i heard a loud pop and saw that my rear windshield glass had shattered and was being held together by the tint. I was 1.5 miles from the car dealer and pulled into their service center. Upon review of the glass the service center techs and collision center techs could not locate a point of impact that would cause the glass to combust the way it did and continue to crack while at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625020November 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
At random occurrences during car startup, the instrument cluster remains blank and can take up to several minutes to “wake up”. Since no cluster-related information such as speedometer or safety and diagnostic lights is available at this time, the car remains un-drivable until it eventually resolves. Should it occur while the car is being driven, it can pose a significant safety risk as none of the vehicle’s warning lights on the cluster are available. This problem first began to occur after the latest OTA software updated, though it’s not absolutely clear if this is the cause of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619750October 14, 2024
UNKNOWN OR OTHER
Freon is slowly to leaking causing air conditioner to blow hot air. Genesis has confirm level has drop significantly every summer but unable to identify leak or fix the issue. This is an environmental and health hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614418September 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: I wait for the last opposing traffic car to clear out from the intersection and begin to make my left turn through the intersection. 10 feet into the intersection, where now I'm in opposing traffic lanes, the car initiates sudden and immediate emergency braking. The car is brought to a jarring complete stop and becomes immobilized, hitting the accelerator pedal does not move the car. The proximity sensors are going off, the blind spot sensors are going off, the collision warnings are going off and I am unable to move the vehicle for 3 seconds. Then all the sensors and warnings clear and the accelerator pedal starts to work again. Meanwhile, there is no car in sight. By the time I started making the left turn, the closest vehicle was about 30 feet behind me going the opposite direction in opposing traffic lanes. It appears my car's sensors are picking up the car that is behind me and thinks it is coming towards me rather than away from me while I have my turn signal indicator on. The car is trying to prevent a collision that it thinks will happen but in reality that car is going in the opposite direction and is well behind me. This has happened 3 times. Other times in the same exact type of turn, the car will initiate emergency braking that brings me to a 5 mph crawl and disables the accelerator pedal. So it brings me to a crawl and I lose the ability to accelerate while in the middle of an active intersection. This has happened 5 times. Inspected by dealership and corporate engineer 10 times. Several near accidents that would have hospitalized us. We have dashcam footage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611915August 31, 2024
ELECTRICAL SYSTEM
While driving down my driveway, heard a pop around the backseat on the passenger side. Right after received the following alert "Check Vehicle electric system", after driving the car for another 2-3 minutes received the following alert "Stop Vehicle and Check power supply" along with the car beeping aggressively when this came up. Returned to my house as felt unsafe to continue driving my car not knowing if the car will randomly die on me. Looking into this looks like it is associated with the ICCM which has been the subject of two recalls for which my car has had prior to this occuring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600241July 8, 2024
ELECTRICAL SYSTEM
I was reversing into my garage when I suddenly heard a loud audible pop from the back seat. I immediately knew that the High Voltage Fuse and the ICCU completely failed. A "Check Electric Vehicle System" warning showed on the dash and a "Stop vehicle and check power supply" warning appeared shortly thereafter. I noticed also that the car refused to charge with my Level 2 EVSE and the car kept saying a "Charging Unsuccessful" message. I checked my 12v battery with a multi-meter and it still showed 12.4 volts and slowly depleting. When the ICCU was functioning, it would show 14v (since it was charging the 12v battery). Furthermore, I checked with my OBD scanner any codes it would spit out and it was the dreaded P1A9096 code that a recent TSB recall check was for. I was completely up-to-date with the recall fixes and even had my ICCU software updated just 6 weeks ago and yet the ICCU still failed. Thankfully, this incident did not occur on the highway otherwise losing power on the highway can lead to an accident that can cause major injuries and/or fatalities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592627June 5, 2024
ELECTRICAL SYSTEM
Completed safety recall 021G related to ICCU software update to prevent electrical loss two weeks ago. After completion, vehicle suddenly stopped charging in L2 outlets. Brought back in to service and diagnosed with blown fuse, which the recall was supposed to prevent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590696May 25, 2024
ELECTRICAL SYSTEM
The vehicle is advertised as supporting 48amp level 2 charging. After approximately one year of ownership, high amperage charging lead to overheating at the charging port, causing charging to produce errors and fail. Hyundai/Genesis released a software patch to detect overheating and throttle the amperage. This does not resolve the physical hardware that is overheating. This solution leaves the car in an unsafe operating posture where overheating could continue, leading to potentially unsafe circumstances when the vehicle is located in a garage attached to a home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575339March 4, 2024
SERVICE BRAKES, SEAT BELTS
1. Navigtion wrong directions 2. The battery charge runs out too quickly *I said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter If the seat belt did not work, there was no point in wearing it, so I experienced a big disappointment. so I ended up having it serviced for the second time, but the brakes are still working. One of the three recall problems with this car is the all wheel drive powertrain system, and it seems to be known as April 2023, but I signed a contract for the second car in September and it was finally fixed last month, which was February. The sign doesn't appear, but I can't confirm that it was fixed. The dealer who received the service was also incredible. Still tunes ⚠️ sign on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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