Ford Mustang Service Bulletins (2017)

155 manufacturer communications on file.

• November 2, 2016•Document ID: 10095975

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SSM 46173

  Date Added:

  March 20, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2016-2017 MUSTANG GT350 EQUIPPED WITH THE 5.2L ENGINE MAY EXHIBIT A RATTLE OR RAPPING TYPE SOUND DURING COLD OPERATION AT LIGHT LOADS AND SPEEDS FROM IDLE - 3000 RPM. THE NOISE WILL BE MOST NOTICEABLE DURING LIGHT ACCELERATION IN THE 1500-3000 RPM RANGE AND MAY ALSO BE NOTICEABLE IN THE 800-1200 RPM RANGE WITH NEUTRAL THROTTLE BLIPS. THIS SOUND IS CAUSED BY THE PISTON MOTION IN THE CYLINDER BORE. THIS IS AN INHERENT CHARACTERISTIC OF THE FORGED ALUMINUM PISTONS UTILIZED IN THIS HIGH PERFORMANCE ENGINE. ONCE THE ENGINE REACHES OPERATING TEMPERATURE THE NOISE WILL DIMINISH, ALTHOUGH IT MAY STILL BE NOTICEABLE EVEN WHEN FULLY WARM. THERE ARE NO DURABILITY CONCERNS WITH THIS SOUND.

  Associated Products (2)

  2017 Ford Mustang2016 Ford Mustang
  Associated Documents

  • DownloadMC-10095975-0001.pdf↗
• October 26, 2016•Document ID: 10091003

  Service Bulletin/Repair Instructions
  TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

  Mfr Comm. #:

  SSM 46153

  Date Added:

  February 9, 2017

  Manufacturer:

  FORD

  Summary

  SETTING THE CORRECT TIRE INFLATION PRESSURE IS AN IMPORTANT STEP IN THE PRE-DELIVERY PROCESS AND DURING ROUTINE MAINTENANCE INTERVALS. RECENT CUSTOMER CLINICS REVEALED THAT MOST EVERY VEHICLE IN THE CLINICS HAD THE TIRE PRESSURES SET INCORRECTLY. TIRE PRESSURES FROM THE FACTORY ARE NOT SET TO THE CORRECT SPECIFICATION. MAINTAINING THE CORRECT TIRE PRESSURE IS KEY TO THE RIDE CHARACTERISTICS OF THE VEHICLE AND AFFECTS RIDE QUALITY, HANDLING, LOAD CAPACITY AND TIRE WEAR. THE RECOMMENDED PRESSURE SETTINGS CAN BE FOUND ON THE TIRE INFORMATION LABEL IN THE DRIVER'S SIDE FRONT DOOR JAM. DO NOT USE THE TIRE PRESSURES LISTED ON THE SIDEWALL OF THE TIRES. MAINTAINING THE TIRE PRESSURE IS PART OF NORMAL MAINTENANCE. IT SHOULD BE RECHECKED MONTHLY, PER THE OWNER GUIDE AND DURING THE RECOMMENDED TIRE ROTATION INTERVALS.

  Associated Products (78)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Lincoln Continental+ 58 more
  Associated Documents

  • DownloadMC-10091003-0001.pdf↗
• October 17, 2016•Document ID: 10091151

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SSM 46132

  Date Added:

  February 10, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE PARK BRAKE WAS APPLIED WHEN THE VHR WAS GATHERING DATA FROM THE MAJOR VEHICLE SYSTEMS, THE BRAKES AND SUSPENSION MESSAGE WILL BE REPORTED AS THE VHR LOOKS FOR ANY WARNING LAMPS ILLUMINATED IN THE INSTRUMENT CLUSTER. RERUN THE VHR WITH THE ENGINE ON AND VEHICLE IN PARK, AND ENSURE THE PARK BRAKE IS DISENGAGED. IF THE SYNC VHR IS STILL REPORTING A CONCERN TO THE CUSTOMERS SYNC OWNERS ACCOUNT, REFER TO THE APPROPRIATE WORKSHOP MANUAL SECTION FOR DIAGNOSIS BY DTC OR SYMPTOM. STARTING IN 2015 NOT ALL SYNC EQUIPPED VEHICLES SUPPORT VHR, REFER TO THE OWNERS MANUAL FOR VHR OPERATION.

  Associated Products (136)

  2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Lincoln MKC2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford Explorer2016 Ford Fiesta2016 Ford Flex+ 116 more
  Associated Documents

  • DownloadMC-10091151-0001.pdf↗
• October 17, 2016•Document ID: 10090681

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SSM 46132

  Date Added:

  February 7, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE PARK BRAKE WAS APPLIED WHEN THE VHR WAS GATHERING DATA FROM THE MAJOR VEHICLE SYSTEMS, THE BRAKES AND SUSPENSION MESSAGE WILL BE REPORTED AS THE VHR LOOKS FOR ANY WARNING LAMPS ILLUMINATED IN THE INSTRUMENT CLUSTER. RERUN THE VHR WITH THE ENGINE ON AND VEHICLE IN PARK, AND ENSURE THE PARK BRAKE IS DISENGAGED. IF THE SYNC VHR IS STILL REPORTING A CONCERN TO THE CUSTOMERS SYNC OWNERS ACCOUNT, REFER TO THE APPROPRIATE WORKSHOP MANUAL SECTION FOR DIAGNOSIS BY DTC OR SYMPTOM. STARTING IN 2015 NOT ALL SYNC EQUIPPED VEHICLES SUPPORT VHR, REFER TO THE OWNERS MANUAL FOR VHR OPERATION.

  Associated Products (133)

  2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Lincoln MKC2017 Lincoln MKZ2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford Explorer2016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Fusion2016 Ford Mustang+ 113 more
  Associated Documents

  • DownloadMC-10090681-0001.pdf↗
• October 10, 2016•Document ID: 10090662

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SSM 46118

  Date Added:

  February 7, 2017

  Manufacturer:

  LINCOLN

  Summary

  WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

  Associated Products (24)

  2017 Ford Explorer2017 Ford F-2502017 Ford Fusion2017 Ford Mustang2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKZ2016 Ford Edge2016 Ford Explorer2016 Ford F-1502016 Ford Fusion2016 Ford Mustang2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford Edge2015 Ford F-1502015 Ford Fusion2015 Ford Mustang2015 Lincoln MKC+ 4 more
  Associated Documents

  • DownloadMC-10090662-0001.pdf↗
• September 30, 2016•Document ID: 10109079

  Service Bulletin/Repair Instructions
  SEAT BELTS:FRONT:RETRACTOR; SEAT BELTS

  Mfr Comm. #:

  SSM 46102

  Date Added:

  August 1, 2017

  Manufacturer:

  FORD

  Summary

  Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.

  Associated Products (110)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator+ 90 more
  Associated Documents

  • DownloadMC-10109079-0001.pdf↗
• September 21, 2016•Document ID: 10109070

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE); ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER; ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN; ENGINE AND ENGINE COOLING:COOLING SYSTEM; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR; ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY; ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS; ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE; ENGINE AND ENGINE COOLING:ENGINE:DIESEL; ENGINE AND ENGINE COOLING:ENGINE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV); ENGINE

  Mfr Comm. #:

  SSM 46085

  Date Added:

  August 1, 2017

  Manufacturer:

  LINCOLN

  Summary

  The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.

  Associated Products (297)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX+ 277 more
  Associated Documents

  • DownloadMC-10109070-0001.pdf↗
• September 19, 2016•Document ID: 10109067

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 46073

  Date Added:

  August 1, 2017

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in transportation mode. It is beneficial to extended battery life to keep the vehicle in Transport Mode until the vehicle is prepped for sale. If the vehicle should exhibit a blank screen or other SYNC symptoms after it has been taken out of Transport mode, refer to Workshop Manual, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

  Associated Products (36)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator+ 16 more
  Associated Documents

  • DownloadMC-10109067-0001.pdf↗
• August 26, 2016•Document ID: 10092573

  Service Bulletin/Repair Instructions
  ENGINE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

  Mfr Comm. #:

  SSM 46033

  Date Added:

  February 23, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2016 - 2017 MUSTANG SHELBY GT350 VEHICLE MAY EXHIBIT A P26FE DTC WITH DIAGNOSTICS LEADING TO REPLACEMENT OF THE EXHAUST TAILPIPE ACTUATOR. THIS PART WAS NOT INITIALLY RELEASED FOR SERVICE. THIS PART IS NOW AVAILABLE FOR SERVICE AND WORKSHOP MANUAL PROCEDURES ARE NOW AVAILABLE IN SECTION 309-00D. THE SERVICE PART NO. IS FR3Z-5K245-A.

  Associated Products (2)

  2017 Ford Mustang2016 Ford Mustang
  Associated Documents

  • DownloadMC-10092573-0001.pdf↗
• August 22, 2016•Document ID: 10092562

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; STEERING

  Mfr Comm. #:

  SSM 46022

  Date Added:

  February 23, 2017

  Manufacturer:

  FORD

  Summary

  WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

  Associated Products (29)

  2017 Ford Explorer2017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fusion2017 Ford Mustang2017 Lincoln MKC2017 Lincoln MKZ2016 Ford Edge2016 Ford Explorer2016 Ford F-1502016 Ford Fusion2016 Ford Mustang2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Ford Edge+ 9 more
  Associated Documents

  • DownloadMC-10092562-0001.pdf↗
• August 10, 2016•Document ID: 10092363

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB16-0103

  Date Added:

  February 21, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2015-2017 MUSTANG VEHICLES EQUIPPED WITH A MANUAL TRANSMISSION AND BUILT ON OR BEFORE 6/15/2016 MAY EXHIBIT A NO CRANK CONDITION DUE TO THE CLUTCH PEDAL POSITION (CPP) SWITCH BEING DAMAGED. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.

  Associated Products (3)

  2017 Ford Mustang2016 Ford Mustang2015 Ford Mustang
  Associated Documents

  • DownloadMC-10092363-0001.pdf↗
• July 22, 2016•Document ID: 10091436

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; SUSPENSION

  Mfr Comm. #:

  SSM 45947

  Date Added:

  February 13, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2016 - 2017 MUSTANG GT350-R VEHICLES MAY DISPLAY DRIVER SELECTABLE SUSPENSION MALFUNCTION SERVICE REQUIRED IN THE INSTRUMENT PANEL CLUSTER MESSAGE CENTER ALONG WITH DTC C103E:00 WHEN DRIVING WITH THE SPACER BLOCKS REMOVED AND LESS THAN 160 KM (100 MILES) ON THE ODOMETER. CHECK THE VEHICLE DYNAMICS MODULE (VDM) FOR THE LATEST CALIBRATION USING INTEGRATED DIAGNOSTIC SYSTEM (IDS). MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. RAISE THE VEHICLE ON A HOIST, REFER TO WORKSHOP MANUAL (WSM), SECTION 100-02. SUSPENSION MUST BE UNLOADED WITH THE WHEEL/TIRE ASSEMBLIES HANGING DOWN. PERFORM THE RIDE HEIGHT SENSOR CALIBRATION ROUTINE. FOLLOW THE INSTRUCTIONS IN THE IDS SCAN TOOL.

  Associated Products (2)

  2017 Ford Mustang2016 Ford Mustang
  Associated Documents

  • DownloadMC-10091436-0001.pdf↗
• July 18, 2016•Document ID: 10091423

  Service Bulletin/Repair Instructions
  POWER TRAIN; POWER TRAIN:DRIVELINE:DRIVESHAFT; EQUIPMENT

  Mfr Comm. #:

  SSM 45938

  Date Added:

  February 13, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2015-2017 MUSTANG VEHICLES MAY EXPERIENCE A DRIVELINE VIBRATION DIRECTLY RELATED TO A VEHICLE SPEED OF 70-100KMH (50-70MPH) AND IS PERCEIVED AS A TREMOR IN THE FLOOR PAN, SEAT TRACK, OR STEERING WHEEL AND MAY BE HEARD AS A RUMBLE, HUM, OR BOOM. BEFORE REPLACEMENT OF ANY PARTS BE SURE TO VERIFY THE CONCERN WITH A ROAD TEST AND VISUALLY INSPECT THE DRIVESHAFT FOR DAMAGE, UNDERCOATING, INCORRECTLY SEATED UNIVERSAL JOINTS, ROTATE THE DRIVESHAFT BY HAND TO FEEL FOR ANY BINDING OR END PLAY IN THE UNIVERSAL JOINTS. IF NO CONCERN IS FOUND CHECK AND CORRECT ANY TIRE BALANCE ISSUES USING LOADED HUNTER ROAD FORCEù METHOD. IF A CONCERN IS STILL PRESENT BALANCE THE DRIVESHAFT USING THE MASTERTECHù SERIES MTS 4000 DRIVELINE BALANCE AND NVH ANALYZER. REFER TO WORKSHOP MANUAL SECTIONS 100-04,200-04A AND 205-01. USE LABOR OPERATION 1007D AND ANY APPROPRIATE COMBINATIONS.

  Associated Products (3)

  2017 Ford Mustang2016 Ford Mustang2015 Ford Mustang
  Associated Documents

  • DownloadMC-10091423-0001.pdf↗
• July 1, 2016•Document ID: 10091267

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 45918

  Date Added:

  February 11, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. APPLINK MAYBE INOPERATIVE, OR THE SYSTEM MAY PERFORM RANDOM REBOOTS DURING AN IGNITION CYCLE WITH THE PHONE CONNECTED. DETERMINE IF THE CUSTOMER HAS AN ANDROID PHONE WITH THE BASEBALL APPLICATION MLB.COM AT BAT INSTALLED. IF THE CUSTOMER DOES NOT HAVE THIS APPLICATION LOADED THEN PROCEED TO THE WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. IF THE CUSTOMER DOES HAVE THIS APPLICATION LOADED VERIFY IF THE VERSION IS 5.1.3 OR LOWER ON THE ANDROID PHONE. IF THE ANDROID PHONE WITH MLB.COM AT BAT HAS VERSION 5.1.3 OR LOWER PLEASE RECOMMEND THAT THEY UPDATE THEIR APP TO VERSION 5.2 OR HIGHER AND RETEST FOR THE CUSTOMER SYMPTOM. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.

  Associated Products (26)

  2017 Ford C-Max2017 Ford Escape2017 Ford Expedition2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Mustang2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford F-1502016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Mustang+ 6 more
  Associated Documents

  • DownloadMC-10091267-0001.pdf↗
• July 1, 2016•Document ID: 10091230

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 45917

  Date Added:

  February 10, 2017

  Manufacturer:

  FORD

  Summary

  SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON NON-NAVIGATION VEHICLES. PERFORM THE FOLLOWING PROCEDURE TO RESOLVE. ENTER BEZEL DIAGNOSTICS PER WORK SHOP MANUAL (WSM) SECTION 415-00. SELECT TESTING SETTINGS FROM THE MENU. SCROLL DOWN AND PRESS CLEAR DR CALIB. PERFORM A DRIVE TEST FOR APPROXIMATELY 10 MINUTES, INCLUDE AT LEAST FOUR RIGHT TURNS AND FOUR LEFT TURNS WITH A VEHICLE SPEED OF AT LEAST 25 MPH. CONFIRM THAT GPS POSITION FOR NAVIGATION OR THE COMPASS FOR NON-NAVIGATION VEHICLES IS FUNCTIONING PROPERLY. ENGINEERING IS AWARE OF THIS CONCERN. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.

  Associated Products (28)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Lincoln MKC2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Escape2016 Ford Expedition2016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Fusion+ 8 more
  Associated Documents

  • DownloadMC-10091230-0001.pdf↗