Ford Fiesta Complaints (2011)

730 consumer complaints on file.

#10499645February 22, 2013
POWER TRAIN
WHILE PULLING OUT INTO TRAFFIC, TRANSMISSION SHUDDERED AND FAILED TO OPERATE CAUSING TRAFFIC TO COME TO A HALT. THIS WAS THE FIRST INCIDENT. SEVERAL TIMES AFTERWARDS, TRANSMISSION WOULD SHUDDER AND VIBRATE WHILE SHIFTING GEARS. TOOK TO DEALERSHIP IN NOVEMBER OF 2012 WHEN THIS FIRST OCCURRED AND THEY UPDATED THE TRANSMISSION PROGRAM. THIS UPDATE DID NOT FIX THE PROBLEM. RETURNED TO THE DEALERSHIP ON FEBRUARY 22, 2013 FOR THE SAME PROBLEM AND THEY'RE REPLY WAS, "THIS IS NORMAL". THIS IS NOT NORMAL, THIS CAR IS A DEATH TRAP. I ONLY DRIVE THIS VEHICLE ABOUT 9 MILES TO WORK A DAY AND I FEEL VERY UNSAFE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499644February 22, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
NUMEROUS TIMES WHEN DRIVING MY 2011 FORD FIESTA THE RPM'S SHOOT WAY UP AND THE CAR WON'T ACCELERATE WHEN I HIT THE GAS. EVEN WHILE DRIVING AT A SPEED OF 45MPH AND TRY TO GO FASTER THE CAR STALLS AND WONT ACCELERATE AT ALL AND GET QUITE SCARY WHEN THIS HAPPENS, ESPECIALLY ON A HIGHWAY WHEN YOU COULD CAUSE AN ACCIDENT. I HAVE BEEN DRIVING AND THIS HAPPENS AND I HAVE HAD TO PUT IT IN PARK TURN IT OFF AND TURN IT BACK ON TO GET IT TO ACCELERATE NORMALLY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496695February 7, 2013
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE: 2011 FORD FIESTA, MANUAL TRANS., FWD. ROAD CONDITIONS: SNOW COVERED 1-2", NO ICE UNDERNEATH, NO SLUSH BUILDUP. INCIDENT: AT STOP SIGN WAITING TO TURN LEFT ONTO ROAD. ONCOMING TRAFFIC IN EITHER DIRECTION IS THRU, NO STOP. NO ONCOMING TRAFFIC. ACCELERATING ACROSS TWO LANES TO TURN LEFT- DIVIDED 4 LANE MUNICIPAL ROAD 40MPH SPEED LIMIT. MIDWAY ACROSS ROAD, FRONT WHEELS BEGAN TO SLIP, TRACTION CONTROL ACTIVATED AND REMOVED POWER. CAR STOPPED IN MIDDLE OF ROAD. WAS UNABLE TO MOVE VEHICLE IN 1ST/2ND/3RD GEAR WITHOUT TRACTION CONTROL REMOVING POWER. IN FIRST INSTANCE, ONCOMING TRAFFIC HAD TO STOP WHILE I EXITED VEHICLE AND PUSHED VEHICLE INTO MEDIAN WHERE TRACTION WAS FOUND. THIS HAPPENED TWICE. AFTER SECOND OCCURRENCE, DETERMINATION WAS MADE TO ONLY TURN RIGHT TO NOT PLACE SELF AT RISK OF ACCIDENT. FOLLOW-UP RESEARCH: EARLY PRODUCTION FORD FIESTA ARE INCAPABLE OF DEACTIVATING TRACTION CONTROL. LATER MODELS DO AND IN THE 3RD PRINTING OF THE OWNERS MANUAL IT IS RECOMMENDED TO TURN OFF TRACTION CONTROL IN SNOW OR MUD. THIS ACTION WOULD ALLOW WHEELS TO SPIN TO PAVEMENT AND GENERATE SUFFICIENT TRACTION TO MAINTAIN OR BEGIN VEHICLE MOTION. ADDITIONAL INFORMATION: ABOVE RESEARCH WAS OBTAINED BY DISCUSSION WITH FORD TECHNICAL SUPPORT/ENGINEERING. THEY ALSO ADVISED THAT IT WAS NOT POSSIBLE TO RETROFIT MY VEHICLE WITH THE CAPABILITY TO DEACTIVATE TRACTION CONTROL. I HAVE HAD VEHICLES IN THE PAST OF SIMILAR WEIGHT/POWERTRAIN/PROFILE WHICH WERE EQUIPPED WITH ONE-TOUCH BUTTONS TO DISABLE TRACTION CONTROL WHEN IN THE APPROPRIATE SITUATIONS. THESE CARS WERE VERY CAPABLE IN 1-2" OF SNOW WITH THE TRACTION CONTROL DISABLED. I HAVE ADVISED FORD THAT I INTENDED TO PROVIDE THIS REPORT TO NHTSA AND THEY LIKEWISE SAID THEY INTEND TO SELF-REPORT IT AS WELL. RECOMMENDATION: I BELIEVE THIS TO BE A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY WHATEVER MEANS NHTSA HAS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496530February 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE HESITATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED DUE TO THE VEHICLE HAVING A DUAL TRANSMISSION AND THAT AT 3,000 MILES ENGINE POWER WOULD DECREASE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493561January 20, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
AFTER HAVING NO PROBLEMS WITH THIS CAR FOR THE FIRST 16000 MILES IT NOW JERKS AND THE TRANS FEELS AS IF YOUR DRIVING OVER RUMBLE STRIPS WHEN ACCELERATING FROM A STOP; BUMPING AND JERKING. SEEMS LIKE IT CANT SHIFT GEARS AND HAS NO ACCELERATION. THE CAR PERFORMS WORSE THE HOTTER THE ENGINE GETS. THIS CAR RIDES ANYTHING BUT SMOOTH. ALWAYS FEELS LIKE ITS GOING TO STALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493200January 16, 2013
POWER TRAIN
NUMEROUS OCCASIONS WHILE ACCELERATING AND DECELERATING THE 2011 FORD FIESTA STARTED TO STALL, JERK AND BUCK LIKE A BRONCO. IT SEEMED AS THOUGH IT WAS NOT GETTING POWER TO THE TRANSMISSION OR DRIVE TRAIN MOMENTARILY. THIS HAS BEEN AN ONGOING OFF AND ON FOR ABOUT A YEAR. WE RECENTLY TOOK IT TO THE SUNRISE FORD DEALERSHIP, FORT PIERCE, FL, AND THE SERVICE REP CLAIMS THEY COULD NOT FIND ANYTHING MECHANICALLY WRONG. THIS VEHICLE IS USED TO TRANSPORT YOUNG CHILDREN AND ADULTS. I EXPECT THE FORD MANUFACTURER TO EITHER REMEDY THE ISSUE OR BUY THE VEHICLE BACK FOR WHAT WE PAID FOR IT!!! IT COULD CAUSE AN ACCIDENT BECAUSE WHEN IT BUCKS IT ALSO SLOWS DOWN IN 45-50MPH TRAFFIC, AND THE TRAFFIC IS BUMPER TO BUMPER AT TIMES AND WE COULD GET REAR ENDED!!! SOMETHING NEEDS TO BE DONE IMMEDIATELY. SHOULD I ALSO FIND AN ATTORNEY THAT WILL REPRESENT US SHOULD FORD MOTOR BE LIABLE??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490651January 1, 2013
ELECTRICAL SYSTEM
CAR SPUTTERS TO START, THEN WON'T ENGAGE ANY GEAR. BATTERY WON'T HOLD A CHARGE. TODAY (01 JAN 2013) MARKS THE THIRD INCIDENT. THE DEALER PUT IN A NEW BATTERY THE FIRST 2 TIMES AND TOLD ME THE BATTERY WAS DEFECTIVE (TWICE). THIS CAR EATS BATTERIES. IT ALWAYS HAPPENS DURING COLD WEATHER. AFTER THE CAR STARTED, I ROLLED IN NEUTRAL OUT OF MY DRIVEWAY ONTO THE STREET. THEN THE CAR WOULD NOT ENGAGE IN ANY GEAR. I WAS A SITTING DUCK IN THE MIDDLE OF THE ROAD. I COULDN'T GO FORWARD OR BACKWARDS. I HAD TO TURN OFF AND RESTART ENGINE 4 TIMES UNTIL IT ENGAGED A GEAR. THEN I DROVE TO AUTOZONE WHERE THEY TESTED THE BATTERY. THEY SAID THE BATTERY WAS GOOD (1- YEAR OLD BATTERY HAD A 3-YEAR WARRANTY) AND THE ALTERNATOR ENGAGED, BUT THE BATTERY LOST ITS CHARGE RAPIDLY UPON TURNING OFF THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488182December 4, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 FORD FIESTA. CONSUMER WRITES IN REQUEST TO INITIATE SAFETY RECALL FOR "BUCKING AND JERKING" PROBLEM WHILE DRIVING. *TGW THE CONSUMER STATED THE BUCKING AND JERKING WHEN SLOWING DOWN AND COMING TO A STOP. AT THE LAST MOMENT THE TRANSMISSION WOULD DROP INTO THE LOWEST GEAR WHILE THE ENGINE WAS STILL REDUCING ITS RPM. THE ENGINE IS THE PULLING AGAINST THE BRAKING ACTION WHEN THE RPM'S BUMP UP TO 16-18 RPM. THE CONSUMER WAS INFORMED BY THE DEALER, THAT THEY WERE AWARE OF THE SITUATION, BUT THEY COULDN'T DO ANYTHING ABOUT IT. THEY ALSO STATED IT MAY REQUIRE REPROGRAMMING A CONTROL MODULE, WHICH THEY COULDN'T DO, UNLESS FORD INITIATED IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486501November 29, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE, STEERING
I BOUGHT THE CAR NEW AND HAVE TAKEN IT TO TWO SEPARATE DEALERSHIPS TO CORRECT THIS ISSUE AND IT CONTINUES. INITIALLY, THE TRANSMISSION LIGHT CAME ON AND THE CAR BEGAN HAVING TROUBLE SHIFTING. AFTER THE FIRST REPAIR, THE CAR BEGAN SHAKING UNCONTROLLABLY. THE SECOND REPAIR CORRECTED THE SHAKING, BUT NOW (AT 15,755 MILES) THE CAR WILL (1) MAKE GRINDING METALLIC NOISES WHEN SHIFTING, (2) FAIL TO SHIFT ON ANY INCLINE (INSTEAD IT REVS TO APPROXIMATELY 2500 RPMS AND "STICKS" THERE), (3) JOLT FORWARD WHEN THE BRAKE IS APPLIED AS IF THE ACCELERATOR WAS PRESSED DOWN, AND (4) ROLL BACKWARDS ON HILLS AS IF IT IS A MANUAL TRANSMISSION. I UNDERSTAND THAT (4) CAN BE COMMON AMONG NEWER AUTOMATICS THAT ATTEMPT HIGHER FUEL ECONOMY. HOWEVER, NUMEROUS TIMES THE SPEED AT WHICH THE CAR ROLLS BACK HAS INCURRED A SAFETY RISK. THIS SEEMS TO BE ANOTHER INDICATION OF AN ISSUE WITH THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482842November 1, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 25 TO 30 MPH WHEN ANOTHER VEHICLE CUT HER OFF, CAUSING A CRASH. UPON IMPACT, THE DRIVERS SIDE AIR BAGS DEPLOYED FROM THE STEERING WHEEL AND FROM THE FLOOR LEVEL. THE AIR BAG THAT DEPLOYED FROM THE FLOOR WAS SEWED STITCHED ON THE OUTSIDE AND THE SEAM WAS EXTREMELY SHARP. THE DRIVER RECEIVED LACERATIONS HER RIGHT WRIST. THE POLICE WERE CONTACTED AND A REPORT WAS AVAILABLE. THE DRIVER WAS TAKEN TO THE HOSPITAL LATER ON WHERE SHE RECEIVED STITCHES AND BELIEVED THERE WAS ALSO SOME NERVE DAMAGE. THE MANUFACTURER WAS LATER CONTACTED AND THEY ADVISED HIM THAT THEY WOULD SEND OUT COMPLAINT FORMS, WHICH HE NEVER RECEIVED. THE VEHICLE WAS LATER REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. UPDATED 12/19/12 *CN UPDATED 1/10/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10482742October 31, 2012
POWER TRAIN, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH THE VEHICLE ERRONEOUSLY ACCELERATED CAUSING ANOTHER VEHICLE TO CRASH INTO THE VEHICLE. THE DRIVER AND PASSENGER OF THE CONTACT'S VEHICLE SUFFERED WHIPLASH. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS FOUND THAT THE TRANSMISSION HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 42,000. MAILED 02/18/15*LJ THE CONSUMER STATED EVEN AFTER THE ENGINE WAS OVERHAULED BECAUSE THE MECHANIC CLAIMED OIL LEAKED ONTO THE INTERNAL CLUTCHED CAUSED SLIPPAGE, HE CONTINUED TO EXPERIENCE PROBLEMS. THE CONSUMER BELIEVED THE PROBLEM WAS WITH THE FUEL INJECTION SYSTEM. UPDATED 03/29/16.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10482588October 29, 2012
SUSPENSION
THE CAR STARTED SHAKING THIS IS NOT THE FIRST TIME THERE HAVE BEEN COUNTLESS OTHER PROBLEMS WITH THIS FORD PRODUCT. THERE NEEDS TO BE A RECALL ON THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482035October 24, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR IS AT THE DEALER FOR THE THIRD TIME SINCE THE BEGINNING OF THE MONTH. WHILE DRIVING, ALL OF A SUDDEN THE VEHICLE IS NOT IN "DRIVE" ANYMORE, AND I HAVE TO COAST TO THE SIDE OF THE ROAD, TURN OFF CAR, AND RESTART. IT IS AS IF THE TRANSMISSION JUST GOES OUT. THIS CAN HAPPEN MULTIPLE TIMES IN ONE DRIVING SESSION AND HAS HAPPENED ON HIGHWAY, ON SIDE STREETS, BACKING OUT OF MY DRIVEWAY, ETC. THE ENGINE LIGHT COMES ON REPEATEDLY EACH TIME. CAR ALSO LURCHES AND SOUNDS AS IF IT MIGHT STALL AT RANDOM TIMES WHEN ACCELERATING. EACH TIME, THE DEALER TEST DRIVES AFTER THE "FIX" HAVE BEEN FROM 0 MILES TO 6 MILES, IT DOES NOT SEEM LIKE THIS TEST DRIVE IS LONG ENOUGH TO SEE THE ISSUE. THIS PROBLEM IS AN EXTREME SAFETY HAZARD TO ME AND MY FAMILY AND I HAVE LOST FAITH IN FORD IN FIXING/DEALING WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481306October 21, 2012
POWER TRAIN
TRANSMISSION, WHICH HAS NEVER BEEN SMOOTH WHEN ACCELERATING FORM STOP NOW STUTTERS AND SHUDDERS RAPIDLY WHEN ACCELERATING SLOWLY FROM A STOP. DOES NOT DO IT EVERY TIME BUT DOES IT FREQUENTLY. I HAVE HAD IT IN TO THE DEALER TO CHECK IT OUT AND THEY SAY THEY HAVE ADJUSTED IT BUT IT CONTINUES TO EXHIBIT THIS ODD BEHAVIOR. THE CAR DID NOT DO THIS IN THE FIRST YEAR OF OWNERSHIP. THE DEALER SAYS THE TRANSMISSION IS "QUIRKY". THE STUTTERING AND SHUDDERING IS NOT, AS FAR AS I AM CONCERNED, NORMAL FOR THIS TRANSMISSION AND NEEDS TO BE REPAIRED OR THE TRANSMISSION NEEDS TO BE REPLACED. THE TRANSMISSION DOES NOT FUNCTION AS PROMISED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481683October 18, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2011 FORD FIESTA. CONSUMER WRITES IN REGARDS TO HEATING AND AIR CONDITIONING SYSTEM *TGW THE CONSUMER STATED HE WOULD BECOME SICK, EXPERIENCE SHORTNESS OF BREATH AND BECOME EMOTIONAL WHEN HE USED THE AIR CONDITION OR THE HEATER. ALSO, THERE WERE TIMES WHERE THE VEHICLE WOULD NOT START AND THE BATTERY HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479801October 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT WAS TRAVELING 70 MPH WHEN SHE APPLIED THE BRAKES MOMENTARILY. AS THE ACCELERATOR PEDAL WAS ENGAGED, THE VEHICLE BECAME UNRESPONSIVE. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, IT PRODUCED A VIOLENT JERK WHEN THE ACCELERATOR WAS ENGAGED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL TIMES SINCE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 29,281.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479579October 10, 2012
POWER TRAIN
POWERTRAIN: HAVE HAD CHATTERING IN LOWER GEARS OF MY 2011 FORD FIESTA SE.....ACTS LIKE IS STRAINING AT TIMES TO GO INTO GEAR.....HAVE HAD IT TO DEALERSHIP AND THEY TELL ME IT IS NORMAL....ALSO CONTACTED FORD VIA EMAIL AND THEY CONCUR WITH THE DEALER..THE DEALER DID SOME COMPUTER UPDATES AND WHEN I GOT IT BACK IT STILL CHATTERS...........WHAT HAPPENS IF IT FAILS AND FORD REFUSES TO DO ANYTHING ABOUT THE PROBLEM....AS THE EXTENDED WARRANTY IS ONLY FOR 60,000 MILES AND I TRAVEL 60-90 MILES A DAY BACK AND FORTH TO WORK WHAT KIND OF DEPENDABLE VEHICLE DO I HAVE....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478777October 5, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT AFTER ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS A KNOWN PROBLEM AND THEY WOULD REPROGRAM THE COMPUTER. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475612September 17, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE BEGAN TO ROAR AND THE VEHICLE EXHIBITED AN ABNORMAL CLICKING BEFORE STALLING. THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL DURING THE FAILURE. THE VEHICLE RESTARTED AFTER REPEATED ATTEMPTS. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD EXHIBIT HESITATION. ON A SEPARATE OCCASION THE GEAR WAS SHIFTED INTO DRIVE WHEN THE TRANSMISSION FAILED TO OPERATE. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE FAILURE. THE TCM AND PCM MODULES WERE REPLACED AND LATER, THE COMPUTER SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85. UPDATED 10/17/12*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT MOVE FORWARD. THE DEALER REPLACED A CABLE. EIGHT MONTHS LATER, THE CHECK ENGINE LIGHT ILLUMINATED. ON ANOTHER OCCASION, THE VEHICLE WOULD NOT START AND WHEN IT DID START IT WOULD STALL, OR JUST REV. THE TRANSMISSION MODULE WAS REPLACED. UPDATED 10/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474432September 9, 2012
ELECTRICAL SYSTEM, ENGINE
THE POSITIVE BATTERY CABLE COMPLETELY SHEARED OFF PREVENTING THE CAR FROM STARTING. THE CIRCULAR LUG USED TO CONNECT THE CABLE TO THE POSITIVE BATTERY POST IS TOO THIN FOR THE SIZE OF THE CABLE AND EXTRA SAFETY FUSES AND CIRCUITRY. TO MAKE MATTERS WORSE SUCH A POORLY DESIGNED PART HAS A LEAD TIME FROM FORD'S OEM IN MEXICO OF 4-6 WEEKS. THE CAR HAS BEEN AT NORTH CENTRAL FORD IN RICHARDSON, TEXAS, SINCE 15 AUGUST. AFTER MISSING THE PART DELIVERY DEADLINE THREE TIMES THE DEALERSHIP FINALLY PROVIDED A RENTAL CAR. AS OF THE WRITING OF THIS ISSUE THE FORD FIESTA HAS BEEN IN THE SHOP FOR 26 DAYS, STILL WAITING FOR THE ORIGINAL PART FROM THE OEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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