Ford Fiesta Complaints (2013)

668 consumer complaints on file.

#10702369March 28, 2015
STRUCTURE:BODY:DOOR
FIRST TIME: 10/10/2014 DURING THE MORNING, THE CAR WAS PUT IN MOVEMENT AND THE RIGHT FRONT DOOR OPENED BY ITSELF AND IT DID NOT CLOSE AGAIN. THE DEALER SERVICE DEPARTMENT FOUND THAT IT WAS A LATCH FAILURE, THEY HAD TO REPLACE IT. SECOND TIME: 03/26/2014 DURING THE NIGHT THE CAR WAS GETTING PARK AND THEN THE RIGHT BACK DOOR OPENED BY ITSELF AND IT DID NOT CLOSE AGAIN. THE DEALER SERVICE DEPARTMENT FOUND ANOTHER LATCH FAILURE, THEY HAD TO REPLACE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702119March 27, 2015
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, POWER TRAIN
TL*THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION FAILED INTERMITTENTLY . THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/10/15*CN THE CONSUMER STATED THE ENGINE LIGHT WOULD ILLUMINATE AND THEN GO OUT. ALSO, THE VEHICLE ACCELERATED ON ITS OWN WHILE THE CRUISE CONTROL WAS ACTIVATED. UPDATED 08/20/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702161March 27, 2015
POWER TRAIN
3/27/15 I ONLY HAD MY CAR FOR A YEAR(THE PROBLEM STARTED FROM THE FIRST WEEK OF PURCHASE I CALLED THEY TRY TO BRAIN WATCH ME STATING THE CAR WAS BUILT THAT WAY). AND I'M IN THE PROCESS OF TAKING MY CAR BACK IN FOR SERVICE. I JUST TOOK IT IN A WEEK AGO FOR THE SAME CONCERN. THE VEHICLE HESITATES SEVERELY GEARS AND TRANSMISSION SHUDDERS. THIS IS A SAFETY HAZARD WHEN IN TRAFFIC THE TRANSMISSION WILL STALL AND PULL. I'M IN DANGER OF ANY NORMAL SPEED CAR HITTING ME FROM BEHIND. FORD DEALER WANTS TO PUT ME IN A WAITING LIST FOR A CLUTCH AND TRANSMISSION ISSUE. FORD SHOULD BE MORE CONCERN FOR THEIR CONSUMERS!!!! BUT FOR THE LOOK OF IT THEY DO NOT CARE!!! I'M FEAR FOR MY SAFETY. THEY REFUSE TO GET ME INTO A NEW CAR OR EVEN LOAN ME A CAR.(THIS IS FORD IN THE SAN FERNANDO VALLEY) THIS CAR SHOULD NOT BE ON THE ROAD IT IS A HAZARD FOR THE REST OF THE DRIVERS AS-WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701721March 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE REAR DRIVER SIDE DOOR UNLOCKED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701777March 25, 2015
ENGINE
I HAVE LESS THAN 15 THOUSAND MILES AND MY CATALYTIC CONVERTER NEEDS TO BE FIXED. I TOOK IT IN AND NOW THEY HAVE TO ORDER THE PART TODAY. I HAVE HAD ENGINE LEAK, A BAD TRANSMISSION, A RECALL ON EMISSION, BAD TRANNY THEY EXTENDED WARRANTY. WHAT NEXT. I BARELY ROAD THE CAR. THEY NEED TO BE ASHAMED OF THEMSELVES FOR SELLING . THE CAR STILL JERKS EVEN THOUGH THEY ADJUSTED THE TRANNY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701501March 24, 2015
STRUCTURE:BODY
THE DOORS ON MY 2013 FORD FIESTA WILL NOT LATCH. IT CAME UNLATCHED WHILE DRIVING AND ALL 3 OF MY CHILDREN WERE IN THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701161March 23, 2015
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCKING MECHANISM FAILED AND THE DOOR WOULD NOT REMAIN CLOSED WHILE DRIVING. IN ADDITION, THE VEHICLE INTERIOR CEILING LIGHT WOULD REMAIN ON WHILE OPERATING THE VEHICLE BECAUSE THE DOOR COULD NOT BE SECURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701188March 23, 2015
POWER TRAIN
VEHICLE EVEN AFTER NUMEROUS SOFTWARE UPDATES AND TRANSMISSION REPLACEMENT CONTINUES TO WEAR OUT AUTOMATIC TRANSMISSION CLUTCH. VEHICLE HESITATES SEVERELY DURING 1 AND 2ND AUTOMATIC GEARS AND THE TRANSMISSION "SHUDDERS". FORD IS AWARE OF THE PROBLEM AND EXTENDED THE WARRANTY BUT THE PROBLEM CONTINUES AND THEY ARE UNABLE TO FIX IT. THIS PROBLEM IS VERY DANGEROUS WHEN TRYING TO PULL OUT ONTO A ROAD. THE SLIPPING TRANSMISSION SOMETIMES DOESN'T ALLOW VEHICLE TO NORMALLY ACCELERATE ONTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700876March 21, 2015
STRUCTURE:BODY
REAR PASSENGER DOOR WILL NOT STAY CLOSED. LATCH WILL NOT HOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695533March 20, 2015
FUEL/PROPULSION SYSTEM, ENGINE
MY CHECK ENGINE CLUSTER CAME ON THE ONE WITH THE WRENCH, I IMMEDIATELY TOOK IT IN TO THE DEALERSHIP THE AIRPORT MARINA. I GOT THERE AT 7:45 AM I WAS MET WITH AGITATION WHEN I TOLD HIM MY CHECK ENGINE WARNING CAME ON I NEEDED TO KNOW WHAT IT MEANT. I ALSO INCLUDED COULD HE FIX THE RECALL THAT CAME IN THE MAIL FOR THE 14E08 HE SAID THAT THEY WEREN'T DOING THE TRANSMISSION RECALL FOR ANOTHER 6 WEEKS. I TOLD HIM I WAS UNAWARE OF TRANSMISSION RECALL. BOTH OF OUR ATTITUDES CHANGED HIS OF QUIET MINE OF QUIET AND SHOCK. HE LET ME LEAVE WITHOUT FIXING ANY OF THE RECALLS GAVE ME AN OIL CHANGE, FAILED TO TELL ME OF WHY MY CHECK ENGINE LIGHT CAME ON AND NEVER PUT IT IN MY INVOICE. I CALLED HIM BACK AND ASKED HIM WHY HE DIDN'T FIX, TELL ME OR SET ME UP WITH AND APPOINTMENT TO GET MY RECALLS REPAIRED? HE TRIED TO TELL ME OTHER THINGS I NEEDED INSTEAD AT A COST. I WAS UPSET BUT MADE A APPOINTMENT AND CALLED CUSTOMER RELATIONS. HOWEVER AFTER GOING ONLINE I GOT THE REAL PICTURE! WHEN I FIRST BOUGHT THE CAR I RETURNED IT AFTER TWO WEEKS BECAUSE OF THE VERY THING ON THE INTERNET, THE SHUDDERING, HESITATION IN MOVING FORWARD AND IT DIDN'T SEEM LIKE THE GAS WAS GETTING TO WHERE IT NEEDED TO GO. SO THE CAR WOULD JERK AND POOT AND SHAKE ALONG WITH RATTLE NOISE. IT ALSO LEAKED IN MY DRIVE WAY. I THOUGHT MAYBE SOMEONE PARKED IN MY STALL AFTER I WENT FOR WORK. NOT THE CASE. I TOOK IT IN, THEY SAID IT WAS NORMAL, EACH AND EVERY TIME. THEY EVEN SAID WE WILL LOOK AT IT AND SAID IT WAS A MINOR THING THAT THEY ADJUSTED. I NEVER SAW IT ON PAPER SO I THOUGHT THEY WERE TREATING ME WELL AND FIXING THINGS FOR FREE WITHOUT A PAPER TRIAL. AND THEY WERE!! NOW THAT THE CHECK ENGINE LIGHT CAME ON AND THEY RESET IT AND DID NOT DO THE RECALLS SENT UP RED FLAGS. THAT IS CONSIDERED MY FIRST DENIAL OF SERVICE ON RECORD, I FOOLISHLY LET THEM GET AWAY WITH THE OTHERS. WILL TAKE IT TO ANOTHER FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695236March 18, 2015
POWER TRAIN
SINCE I HAVE HAD THE CAR, IT SHUTTERS AND JERKS WHILE DRIVING AT ANY SPEED. THE CAR FLIPS OUT OF GEAR INTO ANOTHER GEAR WHILE DRIVING. IT'S UNSAFE, AND IT'S A HUGE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694842March 17, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
TRANSMISSION ISSUES SINCE PURCHASING THE CAR BRAND NEW IN 2013. CAR JERKS AND ACCELERATES SPORADICALLY. WHEN TAKING OFF FROM A STOP THE CAR DOES NOT RESPOND TO PUSHING ON THE GAS, BUT WILL THEN SUDDENLY TAKE OFF. IT MOVES THROUGH THE GEARS IN A CLUNKY MANNER. MAKES GRINDING NOISES UPON ACCELERATION. THE CAR ROLLS BACK ON HILLS. I DO NOT FEEL SAFE DRIVING THIS CAR. FORD HAVE NO RESPONDED IN A HELPFUL MANNER TO MY ENQUIRES AND APPEAR NOT TO BE ABLE TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694383March 15, 2015
LATCHES/LOCKS/LINKAGES
I UNLOCKED THE DOORS WITH THE AUTO LOCK ON THE KEY. THEN, I PUT SOMETHING IN THE BACK SEAT. WHEN I CLOSED THE DOOR, IT BOUNCED BACK OPEN. I TRIED SEVERAL THINGS TO GET IT TO RESET INCLUDING EVERYTHING MENTIONED IN THE OWNER'S MANUAL, BUT IT WOULD NOT LATCH. I LOOKED AT THE LATCH ON THE DRIVER'S DOOR TO SEE HOW THEY WERE DIFFERENT AND PUSHED THE MECHANISM BACK . THEN IT STUCK IN THE LOCKED POSITION AND THAT DOOR WOULDN'T SHUT. I AGAIN TRIED TURNING THE CAR AND THE AUTO-LOCK SYSTEM OFF AND ON, BUT NOTHING WOULD AFFECT THOSE TWO DOORS. I FINALLY HAD TO HAVE MY CAR TOWED BECAUSE I COULDN'T DRIVE IT HOME WITH TWO DOORS THAT WOULDN'T LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693849March 12, 2015
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHILE TRAVELING APPROXIMATELY 60 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT SOME OF THE LUG NUTS FRACTURED FROM THE TIRE. THE FACTORY TIRE JACK FROM THE DEALER DID NOT WORK TO REPLACE THE TIRE. THE CONTACT WAS ABLE TO RECEIVE ASSISTANCE FROM A TOW TRUCK DRIVER WHO SUPPLIED LUG NUTS AND ASSISTED WITH REPLACING THE TIRE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693012March 9, 2015
POWER TRAIN
OUR FORD FIESTA WAS BOUGHT NEW IN 2013 AND RAN GREAT UNTIL 10K MILES AT WHICH POINT THE AUTOMATIC TRANSMISSION WOULD NOT SELECT A GEAR WHEN ATTEMPTING TO ACCELERATE FROM A SLOW DOWN. FORD DEALER TOOK CAR IN AND PER THE SERVICE BULLETIN DID A RE-FLASH OF TRANS CONTROL. CAR RAN FINE ANOTHER 1K MILES, THAN ISSUE OCCURRED AGAIN , THE CAR NOT SELECTING A GEAR AND CAUSING A HAZARD BECAUSE WE WERE UNABLE TO GET OUT OF THE WAY OF ONCOMING TRAFFIC WHILE MAKING A LEFT TURN. DEALERSHIP AT THAT POINT REPLACED CLUTCH PACK BECAUSE THE SAY IT HAD FLUID IN IT, ALSO ANOTHER SERVICE BULLETIN. NOW ANOTHER 2K MILES AND THE CAR DID IT AGAIN DURING A SNOW STORM CAUSING US TO BE UNABLE TO GET OUT OF THE WAY OF A PLOW WHICH NARROWLY MISSED HITTING ARE CAR. FORD HAS NOW HAD THE CAR ANOTHER HALF WEEK AND SAID THERE IS NOTHING THEY CAN FIND WRONG SO THERE IS NOTHING TO DO.THIS IS VERY UNSAFE CAR AND MORE NEEDS TO BE DONE ABOUT THIS MAJOR HAZARD. HOPEFULLY NO ONE LOSES THERE LIFE BECAUSE THIS ISSUE IS NOT TAKEN MORE SERIOUSLY BY FORD MOTOR CO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676123March 6, 2015
POWER TRAIN
2013 FORD FIESTA. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED IT FELT AS THOUGH THE VEHICLE WAS GOING TO STALL, AS IT WOULD SPUTTER AND MAKE NOISES. THE DEALER INFORMED THE CONSUMER THE PARTS WERE ON BACK ORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692577March 6, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
ON AUGUST 12, 2014 HE RIGHT FRONT DOOR LATCH UNIT FAILED AFTER ATTEMPTING TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED AFTER THIS. THEN 3 WEEKS LATER (SEPTEMBER 4, 2014) THE RIGHT BACK DOOR LATCH FAILED AND WOULD NOT STAY CLOSED. THEN ON MARCH 5, 2015 THE LEFT BACK DOOR LATCH FAILED AND WOULD NOT STAY CLOSED. ALSO NOTE IN MARCH 2014 THIS ALSO HAPPENED TO THE TRUNK LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692210March 4, 2015
POWER TRAIN, ENGINE
ON 02/27/2015 MY FORD FIESTA WITH 20,904 MILES WAS TAKEN IN FOR A TRANSMISSION ISSUE THAT BECAME POTENTIALLY LIFE THREATENING. WHEN MY WIFE APPROACHED AN INTERSECTION TO MAKE A LEFT HAND TURN AND CAME TO A STOP THE ENGINE BEGAN TO SHUTTER AND BOG DOWN. THE IDLE PICKED UP BUT THE ENGINE ALMOST STALLED. WHEN TRAFFIC CLEARED MY WIFE ATTEMPTED THE APPLY PRESSURE TO THE THROTTLE PEDAL BUT THE VEHICLE ONLY MOVED FORWARD AT ABOUT 2MPH. WITH MORE TRAFFIC HEADED TOWARD US (35MPH ZONE) ABOUT 50YARDS AWAY. MY WIFE LIFTED TO HER FOOT OFF THE THROTTLE TO APPLY AGAIN, THE CAR SUDDENLY LURCHED FORWARD WITH MY WIFE'S FOOT OFF THE PEDAL. THE SAME ISSUE HAPPENED WHILE DRIVING ON WINDY MOUNTAIN ROADS. THE VEHICLE WILL BECOME HESITANT THE LURCH OR BOG DOWN.WE HAD THIS VEHICLE IN FOR THE SAME FIX ON 09/09/2013. THE DEALERSHIP TOOK THE VEHICLE ON A ROAD TEST AND DIAGNOSED THE TRANSMISSION NEEDED A SOFTWARE UPGRADE. THE CARS TRANSMISSION STILL HAD MINOR PROBLEMS THAT THE DEALERSHIP STATED AS "NORMAL". THE DIAGNOSIS OF MY VEHICLE NOW IS THAT THE CLUTCH NEEDS TO BE REPLACED BUT A ROAD TEST WASN'T EVEN DONE TO THE VEHICLE. A FORD "SPECIALIST" DIAGNOSED THE PROBLEM WITH A COMPUTER STATING HE COULD ONLY GET THE ENGINE TO SHUTTER. I DON'T UNDERSTAND HOW A PROPER DIAGNOSTIC CAN BE DONE IF THE CAR IS NOT DRIVEN ON THE ROAD. THE DEALERSHIP SERVICE DEPARTMENT CANNOT TELL ME WHEN THE VEHICLE WILL BE FIXED AND TOLD I CAN PICK THE CAR UP AND DRIVE IT UNTIL THE CLUTCH COMES IN. OBVIOUSLY NOT CARING ABOUT THE CUSTOMERS SAFETY AND THE FACT WE TOLD THE SERVICE DEPARTMENT ABOUT THE POTENTIALLY DEADLY SITUATION THAT OCCURRED A RENTAL VEHICLE WAS NOT OFFERED CAUSE THEY FEEL THE CAR IS SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691872March 3, 2015
STRUCTURE:BODY
THE REAR PASSENGER DOOR DOES NOT STAY CLOSED AND WILL FLY OPEN WHILE DRIVING IF NOT SECURED WITH ROPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690974February 26, 2015
UNKNOWN OR OTHER
IN AUGUST OF 2014, THE PASSENGER REAR DOOR FAILED TO LATCH. DEALER FOUND THE LATCH BROKEN AND REPLACED IT. THE MILEAGE ON THE CAR WAS 7,040. IN NOVEMBER OF 2014, THE PASSENGER FRONT DOOR FAILED TO LATCH. DEALER FOUND THE LATCH BROKEN AND REPLACED IT. THE MILEAGE WAS 7,494. FEBRUARY 24, 2015, THE DRIVER DOOR FAILED TO LATCH, THE CAR NOW HAS 8,300 MILES ON IT. WILL BE TAKING IT TO THE DEALER AS SOON AS WE CAN GET IT THERE. THIS IS VERY DANGEROUS IF IT WOULD HAPPEN WHILE DRIVING, ESPECIALLY AROUND A MOTORCYCLIST. IT COULD CAUSE CRITICAL INJURY OR DEATH. THIS IS EXTREMELY UNSAFE AND NEITHER THE FORD COMPANY NOR THE DEALER SEEM TO KNOW IF THE REPLACEMENT PART HAS BEEN IMPROVED TO PREVENT THIS FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Fiesta