Ford Fiesta Complaints (2011)

730 consumer complaints on file.

#10723389June 4, 2015
UNKNOWN OR OTHER
AS I WAS MERGING INTO TRAFFIC ON A MAJOR HIGHWAY, AT AROUND 35 MPH MY CAR SUDDENLY BOGGED DOWN AND ALMOST STALLED BEFORE REGAINING POWER AND I BARELY AVOIDED GETTING RUN OVER BY OTHER VEHICLES. THIS TRANSMISSION IS VERY ERRATIC AND HAS SINCE STALLED AND SURGED FORWARD WITHOUT CAUSE. I AM PRETTY MUCH AFRAID TO DRIVE IT IN TRAFFIC. SOME DAYS, IT DOES PRETTY GOOD, BUT ON OTHERS, IT CAN BE VERY TRICKY AND DANGEROUS TO DRIVE. I HAVE TO BACK OUT INTO THE HIGHWAY FROM MY DRIVEWAY AND IT HAS JUST STAYED IN A NEUTRAL GEAR WHEN I HAD IT IN DRIVE AT TIMES. THIS CAR IS VERY UNSAFE AND I DON'T SEE HOW FORD MOTOR COMPANY CAN GET AWAY WITH SUCH UNSAFE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723096June 2, 2015
POWER TRAIN
MY VEHICLE WOULD NOT START ON THIS DATE. APPROXIMATELY 1 TO 2 MONTHS BEFORE THIS DATE I NOTICE THAT MY VEHICLE WOULD ACCELERATE AT AN ERRATIC RATE WHILE DRIVING ON THE HIGHWAY. AFTER TAKING MY CAR TO A FORD CERTIFIED MECHANIC I DISCOVERED THAT MY CAR DID NOT TURN ON, AND THE REASON I WAS EXPERIENCING ERRATIC ACCELERATION, WAS BECAUSE THERE WAS A DEFECT IN MY CAR'S TRANSMISSION. ON 05/22/2015, WHILE SHIFTING FROM PARK TO REVERSE I EXPERIENCED A CONSIDERABLE DELAY IN SHIFTING GEARS AND MY CAR'S DISPLAY INFORMED ME THAT THERE WAS AN ERROR IN MY TRANSMISSION. IT APPEARS THAT THE ERROR MY CAR'S TRANSMISSION WAS EXPERIENCING WAS NOT PROPERLY FIXED OR THE TRANSMISSION ITSELF IS INHERENTLY FLAWED IF IT REQUIRES CONSTANT REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722533May 31, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
WHILE PARKED WITH THE VEHICLE RUNNING (ABOUT 30 MINUTES IN 87 DEGREE WEATHER WITH THE AC ON), THE TRANSMISSION FELT LIKE IT TRIED TO GO INTO DRIVE AND ROCKED FORWARD SLIGHTLY. I LOOKED AT THE DASH AND THE CHECK ENGINE LIGHT CAME ON. I TESTED THE VEHICLE AND IT SEEMED ROAD WORTHY ENOUGH TO TRY AND GET HOME. WHEN DRIVING HOME AND STOPPED AT A STOP LIGHT, THE CAR'S DISPLAY FOR PARK, NEUTRAL, REVERSE, DRIVE, STARTED QUICKLY FLASHING BETWEEN DRIVE AND PARK. I COULD NOT ACCELERATE THE VEHICLE WHILE THIS WAS GOING ON. I PLACED THE VEHICLE IN PARK, AND THEN MET FAIRLY HEAVY RESISTANCE PUTTING IT BACK INTO DRIVE. AFTER A FEW SECONDS OF FLASHING BETWEEN DRIVE AND PARK, IT STOPPED AND I WAS ABLE TO DRIVE AGAIN. THE SAME THING HAPPENED A FEW MINUTES LATER WHILE I WAS ABOUT TO TURN INTO THE FORD DEALERSHIP. THIS TIME I TRIED TURNING OFF THE VEHICLE TO SEE IF THAT WOULD REMEDY THE ISSUE. I WAS UNABLE TO START THE VEHICLE FOR A MINUTE OR TWO AFTER BECAUSE IT WAS ACTING AS IF I WAS IN DRIVE (OR THE FAST PARK / DRIVE FLUTTER) AND TRYING TO START IT. IT'S BEEN TWO DAYS, YET I HAVEN'T HEARD BACK FROM THE DEALERSHIP ON WHAT THIS PROBLEM IS. I DID RECEIVE A RECALL NOTICE THAT SPELLS OUT THE EXACT SYMPTOMS THAT I HAD, YET THE MECHANIC HAS TWICE SAID IT IS VERY UNLIKELY THAT THE RECALL PART, THE TCM OR TRANSMISSION CONTROL MODULE (WHICH IS BACK ORDERED SIX WEEKS), IS THE ACTUAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722456May 30, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
I OPENED THE PASSENGER REAR DOOR TO PUT A PACKAGE ON THE BACK SEAT. WHEN I TRIED TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED. IT WOULD SHUT AND BOUNCE BACK OPEN AND WOULD NOT LATCH. I TESTED THE LATCHING MECHANISM AND CONFIRMED THAT IT WOULD NOT ENGAGE. I HAD TO HAVE A PASSENGER HOLD THE DOOR SHUT ON THE SHORT DRIVE HOME AND HAD TO SECURE THE DOOR TO THE OTHER PASSENGER DOOR WITH A BUNGEE CORD. I HAVE CONTACTED A DEALER AND WILL HAVE TO HAVE THE ENTIRE LATCH REPLACED AND I'M NOT SURE IT'S COVERED BY WARRANTY AT THIS POINT. THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE THAT SHOULD BE SUBJECT TO A MANDATORY RECALL BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722385May 29, 2015
POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING ON THE EXPRESSWAY (70 MPH) THE CAR SUDDENLY HAD NO POWER. I WAS PUSHING THE GAS PEDAL DOWN TO THE FLOOR BUT, THE CAR WAS NOT RESPONDING. I YANKED THE STEERING WHEEL HARD AND THE CAR SETTLED ON THE SHOULDER. IF A CAR WERE BEHIND ME (RARITY FOR A CAR NOT TO BE RIGHT BEHIND ON EXPRESSWAY) IT WOULD HAVE PLOWED RIGHT INTO MY CAR. MECHANIC COULD NOT FIND A PROBLEM. A YEAR LATER SAME THING IS STILL HAPPENING. THE LAST HAPPENED WHILE, I WAS STOPPED AT A RED LIGHT. CAR JUST WENT DEAD. I DRIVE STOP AND GO TO WORK AND BACK. CAR SEEMS TO SHIFT FROM FIRST GEAR TO THIRD GEAR EVERY TIME I HAVE TO SLOW DOWN OR STOP. SEEMS TO FIGHT ME FROM MOVING, THEN SUDDENLY LURCHES FORWARD. MY MOM BORROWED MY CAR ONE DAY AND SAYS SHE WILL NEVER STEP FOOT IN IT AGAIN. THE DEALERSHIP JUST TOLD ME THAT THEY CAN'T FIND A PROBLEM BUT, THAT THE FRONT BRAKES AND ROTORS ARE BAD AND I NEED A NEW CATALYTIC CONVERTER! IF FORD KNOWS THEY CAN'T FIX THE TRANSMISSION PROBLEM (OR WHAT THEY CALL NOT A PROBLEM), WHY DID THEY EXTEND THE WARRANTY? FORD CLAIMS IT IS NORMAL FOR THIS TRANSMISSION TO JUMP. THEN WHY DID IT NOT JUMP THE FIRST TWO YEARS I OWNED IT?! MY CHECK ENGINE LIGHT GOES ON ALL THE TIME. MY TRACTION CONTROL LIGHT AND HILL CLIMB LIGHT BOTH CAME ON IN THE SUMMER, ON A FLAT SURFACE. THERE WAS NO SNOW, NO SLUSH, NO ICE, AND NO HILL! THE DEALERSHIP SAID THEY DIDN'T FIND A PROBLEM WITH THAT EITHER. I AM FINALLY DOWN TO 8 MORE CAR PAYMENTS AND I'M SCARED TO DRIVE ANY DISTANCE IN THIS CAR! ESPECIALLY IN TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717887May 21, 2015
POWER TRAIN, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
AS I WAS LEAVING WORK PULLING OUT OF THE ROAD I STEPPED ON THE GAS AND THE CAR STALLED. MAKING MULTIPLE VEHICLES COME TO A SCREECHING STOP ALMOST CAUSES MULTIPLE WRECKS. THIS WAS THE FIRST TIME. OTHER TIMES I WAS IN TRAFFIC PASSING PEOPLE OR JUST DRIVING DOWN THE ROAD AND THE CAR STARTED TO SHAKE AND WOULD STALL NOT ACCELERATING. LAST OF ALL MY CAR WOULD NOT START AT LEAST 3 TIMES IN ONE WEEK DUE TO CODE P2837 AND P2832
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714005May 1, 2015
SERVICE BRAKES
BRAKE ROTORS HAVE RUSTED TO THE POINT OF GRINDING DURING NORMAL DRIVING. FORD REFUSES TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714066May 1, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED WITHOUT WARNING AND WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO REPLACED THE LATCH AND THE FAILURE RECURRED ON ANOTHER DOOR. THE CONTACT STATED THAT MONTHS LATER, UPON MOVEMENT NEAR THE DOOR, THE REAR PASSENGER SIDE DOOR LATCH FRACTURED. THE VEHICLE WAS TO BE TAKEN BACK TO THE AUTHORIZED DEALER TO REPLACE A SECOND LATCH. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713639April 29, 2015
STRUCTURE:BODY
THE CAR WAS PARKED IN MY DRIVEWAY AND AFTER LOADING MY CHILD INTO HIS CAR SEAT IN THE BACK SEAT OF THE VEHICLE I ATTEMPTED TO CLOSE THE DOOR AND IT WOULDN'T STAY CLOSED. THE LATCH WOULDN'T STAY CLOSED SO I TRIED TO CLOSE IT AGAIN SLOWLY, THEN FIRMER AND STILL IT WOULDN'T CLOSE. THE DOOR WOULD POP BACK OUT. I CAN PUSH IT CLOSED ENOUGH THAT THE INTERIOR LIGHTS WILL STAY OFF BUT IT WILL OPEN IF I CLOSE ANY OTHER DOORS OR TRY TO DRIVE AWAY. THE LATCH ON THE DOOR DOES NOT STAY ENGAGED ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713686April 29, 2015
STRUCTURE:BODY
PASSENGER DOOR LATCH DOES NOT SECURE THE DOOR AFTER CLOSURE. AFTER PASSENGER ENTERED THE VEHICLE AND CLOSED THE DOOR, IT IMMEDIATELY BOUNCED OPEN AGAIN. THE LATCH IS NO LONGER OPERATIVE AND DOES NOT HOLD THE DOOR IN PLACE. FORD HAVE ISSUED A RECALL ON MODELS 2012 TO 2014 FOR EXACTLY THE SAME PROBLEM BUT WE HAVE THE SAME ISSUE ON 2011 VEHICLE. MY LOCAL FORD DEALER WANTS $550 TO EFFECT THE REPAIR. IT SEEMS LIKE FORD SHOULD EXTEND THE RECALL TO ALL VEHICLE AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713491April 29, 2015
FUEL/PROPULSION SYSTEM
REAR DRIVER SIDE DOOR WILL NOT LATCH. CAN NOT FUEL, GAS PUMP SHUTS OFF EVERY COUPLE SECONDS. FRONT DRIVERS SIDE DOOR WILL NOT LOCK. RIGHT PASSENGER FROND DOOR MANUAL WINDOW GETS STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713293April 28, 2015
STRUCTURE:BODY:DOOR
THE REAR PASSENGER DOOR OPENED ON ITS OWN AND WILL NO LONGER LATCH, NOTHING APPEARS BROKEN WHEN LOOKING AT THE LATCH. I HAVE THE DOOR TIED SHUT WITH ROPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713378April 28, 2015
STRUCTURE:BODY
THE PASSENGER SIDE DOOR SWUNG OPEN WHILE THE VEHICLE WAS IN MOTION. LUCKILY THE PASSENGER WAS NOT HARMED BUT THE DOOR CLOSED SWUNG BACK VERY FAST AND VERY EASILY COULD HAVE CAUSED SERIOUS INJURY. THE DOOR HAS NOT BEEN ABLE TO CLOSE SINCE THE TIME OF THE INCIDENT. THE VEHICLE WAS TAKEN TO A FORD DEALER FOR INSPECTION BUT SINCE IT WAS OVER 60,000 MILES IT COULD NOT BE REPAIRED WITHIN THE WARRANTY PERIOD. THE PROBLEM IS A FAULTY DOOR LATCH. FORD JUST ANNOUNCED IT WAS RECALLING VEHICLES FOR THAT SAME PROBLEM BUT IT DOES NOT INCLUDE THE 2011 MODEL, ONLY FROM 2012 TO 2014 EVENT THOUGH ITS THE SAME PART BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713095April 27, 2015
STEERING
I BOUGHT THE 2011 FORD FIESTA SE USED IN APRIL 2013. IN MARCH 2015, THE STEERING WHEEL COLUMN BROKE AND HAD TO BE REPLACED VIA THE FACTORY (NO AFTER-MARKET PARTS WERE AVAILABLE). THE VEHICLE IS 4 YEARS OLD AND REPLACING THIS PART WAS ALMOST $1,000.00. I SENT AN EMAIL TO FORD CORPORATE ASKING WHAT THE LIFE EXPECTANCY FOR THIS PART IS, AND THEY WERE UNABLE TO PROVIDE ME WITH AN ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712729April 24, 2015
STRUCTURE:BODY
WHILE EXITING A MAJOR HIGHWAY, THE PASSENGER DOOR FLEW OPEN ON THE EXIT RAMP. WE WERE UNABLE TO CLOSE THE DOOR AGAIN AND HAD TO TIE THE DOOR THROUGH THE WINDOWS TO CONTINUE OUR TRIP HOME. I CONTACTED FORD CUSTOMER SERVICE, AND ALTHOUGH THEY ARE AWARE OF THIS SAFETY ISSUE AND A BULLETIN WAS ISSUED REGARDING THIS MALFUNCTION ON MULTIPLE MAKES AND MODELS, NO RECALL HAS BEEN OFFICIALLY ISSUED. THEREFORE, I HAD TO FIX THE PROBLEM AT MY OWN EXPENSE. FORD REFUSED REIMBURSEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711963April 21, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER SIDE DOOR WAS OPENED. WHEN THE DOOR WAS CLOSED, IT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712025April 21, 2015
AIR BAGS
DRIVER'S SIDE WAS STRUCK AND SIDE AIRBAGS DID NOT DEPLOY. DOOR WAS SHATTERED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10706446April 18, 2015
STRUCTURE:BODY:DOOR
REAR PASSENGER DOOR OPENED WHILE PULLING OUT OF THE DRIVEWAY. DEFECTIVE DOOR LATCH IS HARDLY EVER USED SINCE ONLY ONE PERSON DRIVES THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706464April 18, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ENGINE
I REPORTED TO STERLING MCCALL ON 8/18/14 AT 5:50 P.M. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY 2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM 14M01 .0N 8/20/14AT 7:19 A.M. I BROUGHT MY VEHICLE INTO STERLING MCCALL. STERLING MCCALL REFUSED TO FIX THE PROBLEM. I REPORTED TO LEGACY FORD ON 9/5/14AT 4:05 P.M. TO [XXX]. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM14M01. ON 9/11/14AT 6:59 P.M. I BROUGHT VEHICLE INTO LEGACY FORD. THEY GAVE ME A RENTAL CAR AT 7:15 P.M. ON 9/12/14 LEGACY FORD REFUSED TO FIX THE PROBLEM. I FILED A CASE [XXX]-5211951 WITH THE CUSTOMER RELATIONSHIP CENTER AT 2:15P.M. I BROUGHT MY 2011 FORD FIESTA TO FIRESTONE FOR A DIAGNOSTIC ON 12/4/14. THE FIND WAS THAT THE ARTICLE SUPERSEDES TSB 11-9-2 TO UPDATE THE ISSUE STATEMENT AND SERVICE PROCEDURE. I BROUGHT IT TO LEGACY FORD AGAIN ON 1/14/15. AND LEGACY FORD REFUSED TO FIX MY 2011 FORD FIESTA AGAIN. THEN ON 1/17/15 MY CAR WAS IN A ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10706327April 17, 2015
STRUCTURE:BODY
MY BACK PASSENGER DOOR LATCH DOES NOT WORK AT ALL. IF THE DOOR IS NOT CONSTRAINED THE DOOR WILL OPEN AT ANY SPEED...UNSAFE AND UNFIT FOR ANY BACK SEAT PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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