Ford F-550 Service Bulletins (2019)

253 manufacturer communications on file.

• May 18, 2021•Document ID: 10194419

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SSM 49803

  Date Added:

  June 1, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (46)

  2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Edge2019 Ford Escape+ 26 more
  Associated Documents

  • DownloadMC-10194419-0001.pdf↗
• May 18, 2021•Document ID: 10194421

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER; ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

  Mfr Comm. #:

  SSM 49805

  Date Added:

  June 1, 2021

  Manufacturer:

  FORD

  Summary

  Some 2011-2021 vehicles equipped with a diesel engine may have engine oil in the exhaust after turbocharger replacement for various reasons. To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.

  Associated Products (60)

  2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford F-6502020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Transit2019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford F-6502019 Ford Transit2018 Ford F-150+ 40 more
  Associated Documents

  • DownloadMC-10194421-0001.pdf↗
• May 12, 2021•Document ID: 10194413

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS

  Mfr Comm. #:

  SSM 49795

  Date Added:

  June 1, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (60)

  2021 Ford Bronco Sport2021 Ford Edge2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-250+ 40 more
  Associated Documents

  • DownloadMC-10194413-0001.pdf↗
• May 7, 2021•Document ID: 10194432

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  TSB 21-2144

  Date Added:

  June 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.

  Associated Products (27)

  2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-550+ 7 more
  Associated Documents

  • DownloadMC-10194432-0001.pdf↗
• April 28, 2021•Document ID: 10191521

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE

  Mfr Comm. #:

  SSM 49756

  Date Added:

  May 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

  Associated Products (57)

  2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Ford Transit2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Escape+ 37 more
  Associated Documents

  • DownloadMC-10191521-0001.pdf↗
• April 19, 2021•Document ID: 10191096

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SSM 49740

  Date Added:

  May 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super Duty four-wheel drive (4WD) vehicles may have a customer concern of intermittently exhibiting excessive steering oscillation. To correct the condition, replace the steering damper with KC3Z-3E651-B and return the vehicle to the customer. For claiming, use causal part 3E651 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual. If the concern returns, refer to the updated procedures, with videos, in Workshop Manual (WSM), Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart.

  Associated Products (20)

  2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10191096-0001.pdf↗
• April 7, 2021•Document ID: 10191065

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  SSM 49722

  Date Added:

  May 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super Duty vehicles equipped with dual rear wheels (DRW) and 17 inch aluminum wheels may require valve stem replacement for the front wheels. The parts catalog has been updated to use service part F2GZ-1700-D for the front wheels.

  Associated Products (20)

  2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10191065-0001.pdf↗
• March 29, 2021•Document ID: 10189610

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 49708

  Date Added:

  March 31, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2019 F-150/F-Super Duty/Expedition/Navigator and 2020 Explorer/Aviator vehicles may exhibit a 'Trailer Connected' or 'Trailer Disconnected' message in the vehicle's message center with no trailer attached to the vehicle. To address this condition, reprogram the trailer module (TRM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 19H332 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (24)

  2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Transit2020 Lincoln Aviator2020 Lincoln Navigator2019 Ford Expedition2019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Lincoln Navigator2018 Ford Expedition2018 Ford F-1502018 Ford F-250+ 4 more
  Associated Documents

  • DownloadMC-10189610-0001.pdf↗
• March 25, 2021•Document ID: 10189584

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SSM 49693

  Date Added:

  March 31, 2021

  Manufacturer:

  FORD

  Summary

  For 2017-2019 F-Super Duty vehicles equipped with adaptive steering and require steering wheel replacement, corrections for SASM and SECM module programming errors have been included in IDS level 121.03. Using IDS software level 121.03, start a NEW session and run the Programmable Module Installation (PMI) procedure. Follow the remaining procedures in Workshop Manual (WSM), Section 211-04 to complete the steering wheel installation.

  Associated Products (12)

  2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10189584-0001.pdf↗
• March 24, 2021•Document ID: 10189579

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 49687

  Date Added:

  March 31, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super-Duty vehicles equipped with a 6.7L diesel engine may exhibit a hard start, lack of power and/or runs rough concern with an illuminated malfunction indicator light (MIL) and diagnostic trouble codes (DTCs) P0087 and/or P008A. This may be due to low fuel level or fuel gelling in cold ambient temperatures. If no root cause is determined after normal Powertrain Control/Emissions Diagnosis (PC/ED) pinpoint test MA, recommend that the customer use a different brand of fuel and use Motorcraft PM-23-A Diesel Fuel Anti-Gel and Performance Improver. Inform the customer that bio-diesel blended fuels have a higher occurrence of fuel gelling. Fuel gelling and or low fuel conditions causing a P0087 and/or P008A is not covered under warranty.

  Associated Products (5)

  2021 Ford F-5502020 Ford F-5502019 Ford F-5502018 Ford F-5502017 Ford F-550
  Associated Documents

  • DownloadMC-10189579-0001.pdf↗
• March 17, 2021•Document ID: 10189783

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  TSB 21-2074

  Date Added:

  April 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P208E, P2459, P245A and/or P259F stored in the powertrain control module (PCM). This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

  Associated Products (8)

  2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-550
  Associated Documents

  • DownloadMC-10189783-0001.pdf↗
• March 2, 2021•Document ID: 10189771

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  TSB 21-2052

  Date Added:

  April 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super Duty vehicles equipped with a 6.7L diesel may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2459, P246C and/or P2463 with a Drive to Clean maintenance message. Vehicles operated primarily in a stationary or off-highway low speed use may exhibit frequent exhaust regeneration attempts. In these conditions, a vehicle may not easily allow for normal exhaust regeneration and may benefit from operator commanded regeneration (OCR) capability so it can perform complete exhaust regeneration in a stationary setting.

  Associated Products (20)

  2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10189771-0001.pdf↗
• February 26, 2021•Document ID: 10187924

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SSM 49628

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super Duty vehicles may intermittently exhibit excessive steering oscillation. A new instructional video has been published in the Workshop Manual (WSM) to provide specific measurement instructions on the appropriate tools and methods to determine which steering linkage joints are exceeding lash specifications and which are operating as designed. The left side tie rod end and sector shaft arm drag link joints should not be replaced without obtaining the proper lash measurements. Refer to WSM, Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart.

  Associated Products (20)

  2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10187924-0001.pdf↗
• February 3, 2021•Document ID: 10187930

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49541

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.

  Associated Products (69)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus+ 49 more
  Associated Documents

  • DownloadMC-10187930-0001.pdf↗
• February 1, 2021•Document ID: 10187826

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  TSB 20-2067

  Date Added:

  March 2, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2020 F-Super Duty vehicles equipped with a 6.7L engine built on or before 10-Jun-2020 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) U029D, U029E, P22A7 and/or P2209 in the powertrain control module (PCM). This may be due to water intrusion into the oxides of nitrogen (NOx) connectors. To correct the condition, follow the Service Procedure to inspect the NOx sensor module and replace the 14406 wire harness.

  Associated Products (16)

  2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10187826-0001.pdf↗
• January 27, 2021•Document ID: 10186678

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49495

  Date Added:

  February 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2005-2021 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet

  Associated Products (68)

  2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550+ 48 more
  Associated Documents

  • DownloadMC-10186678-0001.pdf↗
• January 21, 2021•Document ID: 10186621

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 49483

  Date Added:

  February 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 F-Super Duty and 2016-2021 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

  Associated Products (40)

  2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford F-6502021 Ford F-7502020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford F-6502020 Ford F-7502019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford F-650+ 20 more
  Associated Documents

  • DownloadMC-10186621-0001.pdf↗
• January 6, 2021•Document ID: 10186567

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 49430

  Date Added:

  February 4, 2021

  Manufacturer:

  FORD

  Summary

  2011-2021 F-Super Duty and 2016-2021 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit a high/elevated idle condition. During prolonged idle time, vehicles may experience this high/elevated idle to reduce buildup of unburned hydrocarbons from the SCR system. The powertrain control module (PCM) estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 revolutions per minute (rpms) for ambient temperatures near 26C (80F) and may increase to as high as 1200 rpms at -40 C (-40F). These elevated idle periods can last from 20-40 minutes, depending on ambient temperatures. During power take off (PTO) use and already using idle set point control, the elevated speed is disabled. It is required that the operator monitor the vehicle and adhere to the Exhaust Filter warning messages.

  Associated Products (52)

  2021 Ford F-2502021 Ford F-3502021 Ford F-6502021 Ford F-7502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford F-6502019 Ford F-7502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502018 Ford F-6502018 Ford F-750+ 32 more
  Associated Documents

  • DownloadMC-10186567-0001.pdf↗
• November 26, 2020•Document ID: 10183395

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 49363

  Date Added:

  December 4, 2020

  Manufacturer:

  FORD

  Summary

  Some 2017-2019 F-Super Duty vehicles may experience an intermittent no crank condition. Diagnostic trouble code (DTC) P06E9 may also be set in the powertrain control module (PCM). This may be due to corrosion being present on the run start relay in the battery junction box (BJB). Inspect the run start relay for signs of corrosion, including along the terminal edges, prior to performing Workshop Manual (WSM) diagnostics. If no corrosion is found on the run start relay, refer to WSM, Section 303-06 to address this condition.

  Associated Products (12)

  2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-550
  Associated Documents

  • DownloadMC-10183395-0001.pdf↗
• October 29, 2020•Document ID: 10181931

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  SSM 49292

  Date Added:

  November 4, 2020

  Manufacturer:

  FORD

  Summary

  Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (49)

  2020 Ford Edge2020 Ford Expedition2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Edge2019 Ford Escape2019 Ford Expedition+ 29 more
  Associated Documents

  • DownloadMC-10181931-0001.pdf↗