Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11446029January 3, 2022
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The Ford is under a Customer Satisfaction Program 21B03, and Ford will not honor this for our vehicle, however our truck has the number one planetary and ring gear assembly that has gone out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445654December 30, 2021
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated that while attempting to reverse the vehicle, the engine revved but the vehicle would not move. The power train malfunction warning light illuminated. The vehicle was taken to the dealer and diagnosed with number one planetary and ring gear assembly failure. The number one planetary and ring gear assembly needed to be replaced. The vehicle was not repaired. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21B03 (Number One Planetary and Ring Gear Assembly) however, the dealer informed the contact that the VIN was not included in the program. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443120December 8, 2021
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 21V536000 (Power Train). The contact took the vehicle to local dealer but was not able to complete the recall due to not having and employee to weld the axle. The contact was not content with welding the axle. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435344October 4, 2021
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated that the vehicle was hard to shift. The vehicle lunged forward about a foot. While driving, the vehicle skipped 4th, 5th, and 7th gear. The vehicle shutdown and went into limp mode. The power train message was displayed. The vehicle was taken to the local dealer and diagnosed with the PCM needing to be reprogrammed. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer - Cole Ford LLC (410 E Chicago St, Coldwater, MI 49036, (517) 278-5661) and diagnosed that the vehicle was working as designed. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433360September 17, 2021
STEERING
Death wobble. The truck shakes very bad that it is unsafe to drive and causes a threat to other motorists. You literally have to reduce the speed of your truck to about 20 miles per hour to stop it when you on a freeway or not when it starts shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430150August 23, 2021
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while driving at various speeds, the transmission experienced rough shifting and the maintenance warning light was displayed. The transmission later became stuck in 7th and 3rd gears and the vehicle went into limp mode reducing the speed to 35 mph. The vehicle was driven to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429924August 20, 2021
UNKNOWN OR OTHER
Going 55 MPH down a two lane country road hit a washboard patch of roadway, front end of truck shook violently and loss of steering control and truck pulled to the left into oncoming traffic. Upon reduction of speed shaking ceased and was able to regain control of vehicle. The very next day on the very same patch of roadway exact same incident occurred with the truck. Three days later on a different roadway and going about the same speed 55 MPH, the truck violently shook, lost steering and proper braking ability. The truck pulled hard to the left into oncoming traffic and I was not able to regain control until the truck slowed to approx 15 MPH. This last incident was about three times worse than the first from a loss of control standpoint. Luckily in all three incidents no one was approaching in the oncoming lane. Very dangerous! I returned the vehicle to my local Ford dealer, they inspected and stated they could not find any worn parts such as ball joints etc but they did replace the front steering stabilizer under warranty, my truck only has 30,000 miles. Doing some online research I see this is a common problem for Ford Superduty trucks 2017 and newer. It is known as the "death wobble" aptly named as I am sure someopne has lost their life and/or being seriously injured from this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427962August 5, 2021
STRUCTURE:BODY
The tailgate randomly opens. Sometimes the instrument cluster will give a warning. Today, the tailgate opened while towing a small utility trailer and struck the trailer damaging the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419094May 31, 2021
STEERING, SUSPENSION
While travelling down the highway at approximately 65mph, came in contact with a rough patch of road, causing the front suspension and steering to shake violently, nearly resulting in a loss of control. This persisted for approximately 30-60 secs, until slowing vehicle down to about 50mph. This is the second time this has happened, within the past 3 months. The vehicle has all new tires, and is serviced and maintained regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408506April 17, 2021
STRUCTURE:BODY
TAILGATE RELEASED WHILE TOWING 5TH WHEEL TRAILER CAUSING DAMAGE TO TAILGATE AND TRAILER. SAFETY ISSUE AND COULD HAVE CAUSED SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404539March 23, 2021
STEERING
TRUCKS HAVING A VERY BAD CASE OF DEATH WOBBLE, ONLY 7,500 MILES ON THE TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403524March 17, 2021
SERVICE BRAKES, STEERING, SUSPENSION
VEHICLE HIT A ROUGH SPOT IN THE HIGHWAY AND THE STEERING WHEEL STARTED VIOLENTLY SHAKING CAUSING ME TO NOT BE ABLE TO CONTROL THE VEHICLE, BRAKES WERE USED TO SLOW THE VEHICLE AND THE ISSUE STOPPED. COMMONLY CALLED THE DEATH WOBBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399711March 8, 2021
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
I PURCHASED THIS TRUCK ON 09/23/20. AT DELIVERY THE STEERING WHEEL WAS NOT ALIGNED CORRECTLY AND HAD TO BE ADJUSTED. TRUCK HAS HAD A CONSTANT VIBRATION THAT IS FELT THRU THE STEERING AND BODY. THE VIBRATION INCREASES WITH SPEED. AT 1031 MILES A REPAIR ATTEMPT WAS MADE THAT WAS UNSUCCESSFUL, AT 3225 MILES AGAIN A FAILED ATTEMPT WAS MADE AT CORRECTING, AT 3735 ANOTHER FILED ATTEMPT. AT 8156 ANOTHER FAILED ATTEMPT. AND AGAIN AT 8934 ANOTHER MORE EXTENSIVE REPAIR ATTEMPT WAS MADE WITH NO POSITIVE RESULTS. I WILL UPLOAD ALL REPAIR WORK ORDERS. THERE IS A SERIOUS PROBLEM IN THE DRIVETRAIN OF THE VEHICLE THAT FORD AS OF YET HAS BEEN UNABLE TO CORRECT. THE VIBRATION IS CONSTANT AND AT HIGHWAY SPEED HAS MADE PEOPLE CAR SICK. I AM FEARFUL THAT THERE IS A FAILING COMPONENT IN THE TRUCK THAT WHEN IT FINALLY BREAKS WILL CAUSE A SERIOUS ACCIDENT. THEY HAVE USED A VCMM VIBRATION ANALIZER THAT LISTED A HOST OF POTENTIAL PROBLEMS AND IN THEIR WORDS THE RESULTS WERE MISLEADING. THIS IS A HEAVY DUTY TRUCK THAT I FEAR TOWING MY TRAILERS WITH BECAUSE THEY CAN'T TELL ME WHY IT HAS THE VIBRATION. I ALMOST BELIEVE THAT THEY KNOW THE PROBLEM AND WON'T DISCLOSE IT TO ME. THE MOST CONCERNING STATEMENT MADE IN THE REPAIR ATTEMPT IS THAT THEY COMPARED MY TRUCK TO AN INSTOCK UNIT AND IT DRIVE COMPARABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396807February 18, 2021
STRUCTURE:BODY
WHILE DRIVING THE TAILGATE HAS COME UNLATCHED SEVERAL TIMES. IT CAUSED DAMAGE TO THE CAMPER I WAS TOWING AND THE TAILGATE ITSELF. A 30LB PROPANE CYLINDER ALMOST ROLLED OUT OF THE TRUCK AFTER THE TAILGATE CAME DOWN. IT HAS BEEN DURING HIGHWAY TRAVELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389692January 24, 2021
STRUCTURE:BODY, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
THE VEHICLE UPON STARTING WILL GIVE TWO WARNINGS: PRE COLLISION NOT AVAILABLE AND STEER ASSIST FAULT SERVICE REQUIRED. THIS DOES NOT HAPPEN ALL THE TIME I TURN VEHICLE OFF AND IT RESETS. I WILL NOT THIS MESSAGE FOR AWHILE AND THEN WILL OCCUR AGAIN I HAVE ALSO NOTICE THAT MY THROTTLE APPEARS TO RAISE ON ITS OWN WHILE DRIVING. THE TAIL GATE ALSO JUST OPENS ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389253January 21, 2021
UNKNOWN OR OTHER
SUDDEN SURGING AT SLOW SPEEDS. WHEN TRYING TO IDLE THROUGH AN AREA THAT IS TIGHT, CROWDED ETC. RPM'S WILL RISE TO 1,200 OR SLIGHTLY HIGHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384965December 26, 2020
SERVICE BRAKES, POWER TRAIN, STEERING
ON 3 OCCASIONS SINCE I BOUGHT THE PU NEW ON JULY 24TH, 2020 I EXPERIENCED WHAT THE FORD DEALER NOW CALLS DEATH WOBBLE. THE FIRST TIME HAPPENED ON SEPT 2ND WHILE DRIVING DOWN HILL PULLING MY TRAILER AT ABOUT 50MPH. WHEN I STEPPED ON THE BRAKE THE STEERING WHEEL AND BRAKE PEDAL STARTED TO SHAKE VIOLENTLY. I HAD LITTLE CONTROL UNTIL MY SPEED DROPPED. I TOOK THE PU TO THE DEALER SEPT 16TH. THEY SAID THEY COULD FIND NO PROBLEM AND STATED IF THEIR AGENT COULD NOT EXPERIENCE THE PROBLEM WHILE DRIVING THE PU THEY COULD NOT FIX IT. ON THE SECOND TIME I WAS DRIVING THE PU EMPTY AT HIGHWAY SPEED AND AGAIN WHILE BRAKING THE STEERING AND BRAKES SHOOK VIOLENTLY. UP TO THIS POINT I WAS THINKING THE BRAKES WERE THE PROBLEM. I STARTED TRACKING THE BRAKE TEMPERATURE WHICH SHOWED A LARGE VARIETY OF TEMPS FOR SIMILAR DRIVING CONDITIONS. I PROVIDED THE NUMBERS TO THE DEALER. I WAS TOLD A FEW DAYS LATER ON OCT 29TH THAT THE TEMPS WERE NORMAL AND MY DRIVING STYLE NEEDED TO BE ADJUSTED FOR A VEHICLE OF THIS TYPE. ON THE THIRD TIME NOV 15TH I WAS AGAIN PULLING THE TRAILER BUT THIS TIME AT 40MPH IN WET AND SNOWY CONDITIONS WHEN I STEPPED ON THE BRAKE I EXPERIENCED THE SHAKING TO THE POINT OF LOSING CONTROL. WHEN I TOOK THE PU TO THE DEALER WITH JUST 8000 MILES ON THE TRUCK THEY AGAIN SAID THEY COULD DO NOTHING WITHOUT THEIR AGENT SEEING THE PROBLEM THEMSELVES. BUT THIS TIME ON THE PAPERWORK THEY DESCRIBED THE PROBLEM AS 'DEATH WOBBLE'. I CHECKED THE NHTSA SITE FINDING SEVERAL COMPLAINTS SIMILAR TO MINE. THE INTERNET IS ALSO LOADED WITH COMPLAINTS AND POSSIBLE FIXES SINCE FORD WON'T OR CAN'T FIX THE PROBLEM. FORD CLEARLY KNOWS THIS PROBLEM EXISTS BECAUSE THEY HAVE PUT A NAME TO THE PROBLEM BUT THEY ARE DOING NOTHING ON MY PU (AND MANY OTHERS) TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376448November 26, 2020
SERVICE BRAKES, STEERING
BROUGHT THIS TRUCK ON NOVEMBER 5,2020. IT IS A FORD F-350 SUPER DUTY DUALLY . ON NOVEMBER 25,2020 THE POWER STEERING WENT OUT COULDN'T STEER TRUCK THEN WITHIN A FEW MINS. LOST THE BRAKES ON THE TRUCK. HAD TO HOLD BRAKES TO FLOOR TO GET TRUCK STOPPED BESIDE OF ROAD. LOOK LIKE LOST FLUID FROM POWER STEERING . WAS A GOOD THING ON A TWO LANE ROAD WITH LITTLE TRAFFIC. WAS ABOUT TO GET ON INTERSTATE HIGHWAY WHERE THIS WOULD HAVE BEEN BAD WITH ALL THAT TRAFFIC AND GOING SPEED LIMIT . WHY WOULD BRAKES GO OUT IF POWER STEERING QUIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376452November 26, 2020
STRUCTURE:BODY
BROUGHT A NEW FORD SUPER DUTY F-350 DUALLY ON NOVEMBER 5,2020. ON NOVEMBER 6 2020, THE PASSENGER DOOR CAUGHT BEHIND THE FRONT FENDER, CAUSING THE PASSENGER TO NOT BE ABLE TO OPEN DOOR. WHEN WE GOT DOOR OPEN , NOTICE THAT THE PASSENGER DOOR WAS OUT OF LINE AND HAD DROPPED DOWN. THE FRONT FENDER WAS OUT OF LINE WITH THE DOOR AND HOOD. WHEN DOOR STUCK IT CAUSED A DENT IN DOOR AND FENDER ALSO CHIPPED PAINT OFF. THE ISSUE IS IF PASSENGER HAD TO EXIT DOOR IN EMERGENCY WITHOUT A LOT OF FORCE IT MAY NOT OPEN PROPERLY OR FAST ENOUGH BECAUSE OF BODY PARTS WAY OUT OF LINE. IF A PERSON WAS TRYING TO OPEN DOOR FROM OUTSIDE AND IT HUNG IT COULD CAUSE THAT PERSON TO LOOSE GRIP OF DOOR SUDDENLY AND MAKE THEM FALL TO GROUND CAUSING INJURIES TO THEM. TRUCK WAS NOT IN MOTION WHEN THIS OCCURRED AND PARKED IN GRAVEL DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375954November 23, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2020 FORD F-350. THE CONTACT STATED THAT THE TRANSMISSION AND TORQUE CONVERTER WERE REPLACED FIVE TIMES WITHIN THE LAST 9,000 MILES. THE VEHICLE WAS TAKEN TO CARUSO FORD LINCOLN (3500 CHERRY AVE, LONG BEACH, CA 90807; (562) 426-3301) WHERE ALL THE REPAIRS WERE MADE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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