Ford F-350 Complaints (2018)

205 consumer complaints on file.

#11604376July 24, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Sync screen has gone black on radio causing all blind spots to be invisible while parking a large vehicle. I was told by ford tech support this is a recall in certain year ford explorers but not in the F series trucks! I looked up the issue on many of ford forums and it is an unresolved issue. If the rear camera is a recall the image projecting device “SYNC Radio” which is a brain to truck should be as well I would imagine. The laborer and parts for the repair are costly to the company and I’m extremely concerned with how I was treated when this is a known issue with ford. I paid 62000 for a vehicle that now has a recall for a foggy camera but no recall for the device to visually see 360 degrees around vehicle. Suburban Ford of Waterford wants to charge me upwards around 1000.00 for parts and laborer to fix a KNOWN SAFETY ISSUE. All attempts to update have been completed and any ford provided reset and install options have been performed. Downloaded the 3.4 update onto thumb drive in the right format and just black screen of death it’s now been named in forums. They push it off as an update but the years being monitored have faulty APIM modules. Causing screens to have no image, sound, and HANDSFREE safety features. Please help me resolve this concern! Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585486April 26, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2018 Ford F-350. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that it was due for a software update and the code was reset. The vehicle was repaired but the check engine warning light illuminated on the way back to the residence. The vehicle was taken back to the same local dealer where it was diagnosed that the exhaust system and catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583892April 18, 2024
SUSPENSION, STEERING
Violent front end shimmy (death wobble) at highway speeds. Seems to be worsening. Happened in Interstate traffic near Atlanta Georgia. Extreme concern as I was among multiple vehicles with many behind me as well, all moving at highway speeds. I could not stop the problem until I had slowed to about 20 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578414March 20, 2024
STEERING
Vehicle steering began shuddering violently while driving at around 50MPH. I had to slow to around 25MPH to get the shuddering to stop. It happened again around 50MPH any time I hit a bump or pothole. At this point the vehicle is unable to be driven at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578543March 20, 2024
STEERING
The contact owns a 2018 Ford F-350. The contact stated that while driving at 65 MPH, the steering wheel became difficult to maneuver as well as it was no longer centered. The adaptive steering warning light illuminated. The vehicle was taken to a dealer where the failure was diagnosed as the steering effort control module (SECM) was not communicating and the steering wheel needed to be replaced. The steering wheel was not replaced however, the dealer attempted to reprogram the SECM and the failure continued. The contact was relating the failure to NHTSA Campaign Number: 10222258 (Steering). The manufacturer was made aware of the failure and stated that the VIN was not included in the Manufacturer's Communication Number due to the plant assembly location. A case was not opened with the manufacturer. The approximate failure mileage was 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575967March 7, 2024
STEERING
I was changing lanes at 75 MPH on the interstate in Chicago and hit a bump in the road. The steering wheel and the truck started shaking violently (Death Wobble). The only way that I could get it to stop was to come to a complete stop. Luckily there wasn't a ton of traffic and I was able to change lanes easily. I was on my way home with 300 miles of travel left. This happened again 2 more times on the way home. I had to travel at a reduced rate of speed to try and keep the issue from happening again. Luckily I had just dropped of my 42ft 5th wheel camper. If this had happened while pulling my camper I don't think I would of been able to control the vehicle. I have ordered $1,000 of aftermarket and replacement parts to fix the issue . I will not drive the vehicle again until I have this repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570730February 8, 2024
WHEELS, TIRES:VALVE
Ongoing problem originally reported 4/12/18, NHTSA ID 11084859. Originally reported failure of one aluminum wheel/valve stem causing loss of air pressure. Since then, all four outer aluminum wheels/valve stems have been subject to ongoing air loss. Ford has replaced all the valve stems because of air loss/leaking 3 times! They have also replaced all four outer aluminum wheels because of air loss/leaking. Truck is out of warranty now and I have had an independent tire seal leaking valve stems on multiple occasions and add air to tires frequently because of this ongoing SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570632February 7, 2024
STEERING
The contact owns a 2018 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle started shaking excessively. The contact had to reduce the speed to stop the vehicle from shaking. In addition, the steering wheel was shaking, and the contact stated it felt like the wheels were also shaking. The contact stated that the failure recurred while exceeding 40 MPH. The vehicle was safely driven to the residence. The vehicle was taken to the dealer where it was unofficially diagnosed as steering isolation. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569908February 5, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, EQUIPMENT
The contact owns a 2018 Ford F-350. The contact stated that the back-up camera had a glossy covering that developed over time and prevented a clear image. The vehicle had been taken to the dealer where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V401000 (Equipment) however the VIN was not included in the recall. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566921January 22, 2024
BACK OVER PREVENTION
The contact owns a 2018 Ford F-350. The contact stated while reversing, he became aware that the rear-view camera display failed to display an image. As a result of the failure, the contact reversed into a tree. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V644000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557906December 1, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
The contact owns a 2018 Ford F-350 SD. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact diagnosed the vehicle and retrieved DTC Code: P24AF (Particulate Matter Sensor Circuit Range/Performance has been detected). The contact stated that the vehicle had previously received a recall repair regarding an ECM software upgrade related to DTC Code: P24AF. The contact stated he contacted the dealer and informed the dealer of the failure and the diagnostic code. The dealer advised the contact that the repair would not be covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555552November 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This issue is connected with the 6.7L diesel engine. When sitting and idling it starts to idle really fast and the exhaust has an odor and strong fumes. It did not use to do this. I took to my Ford dealership and they say it's normal and there is nothing wrong. I have talked with other people that own the Ford diesel and they have experienced the same issue and been told the same thing by their dealership. No warnings or anything come up when the vehicle does this. If you enter the vehicle and touch the brake or accelerator it will then idle back down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540248August 23, 2023
SERVICE BRAKES
Lost all Brake pressure, the Pedal went to the floor while driving. This could have lead to a serious injury or death while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534579July 26, 2023
BACK OVER PREVENTION
The contact owns a 2018 Ford F-350. The contact stated that while shifted into reverse, the back over prevention screen displayed a black screen, with the “Camera Unavailable” message displayed. The vehicle was taken to the dealer where it was diagnosed that the rear-view camera failed and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 62,692. Frontier Ford charged the contact $183.37 for 2 bad batteries, but when paying the bill they charged $292.17. stated no charge for the backup camera, but charging $108.80 for labor to install the camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527243June 15, 2023
BACK OVER PREVENTION
The contact owns a 2018 Ford F-250. The contact stated while reversing at an undisclosed speed, the back-up camera was blurry. The vehicle was taken to the dealer to be diagnosed. The contact was notified of a failure with the back over prevention system. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention). The vehicle was not repaired; however, the manufacturer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520303May 3, 2023
STEERING
Experienced the "Death Wobble" multiple times while on vacation March and April 2023 while towing a 30 foot 5th wheel RV. When traveling interstate highways between 55 and 65 MPH we experienced extreme violent shaking of the front end whenever going over rough pavement. Immediate slowing to below 50 MPH ended the violent shaking. We do not tow the RV at speeds above 65 MPH. We reported the issue to Kendall Ford of Meridian, 250 East Overland Road, Meridian Idaho 83642, 208-888-4403 on April 24, 2023. Kendall Ford acknowledged the issue and we are "in line" for the parts that supposedly fix the issue. Once the parts arrive, Kendall Ford will schedule the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518342April 21, 2023
BACK OVER PREVENTION
The contact owns a 2018 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the cameras on the vehicle failed to operate as needed. The camera images were foggy and cloudy; except the rear facing camera. The failure mileage was 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515832April 6, 2023
BACK OVER PREVENTION
The contact owns a 2018 Ford F-350. The contact stated that the rearview camera was displaying a blurry image while reversing. The vehicle was initially taken to the dealer, who informed the contact that he would be charged to repair the vehicle. The contact then received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer and two other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515198April 3, 2023
BACK OVER PREVENTION
The contact owns a 2018 Ford F-350. The contact received recall notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention), however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while reversing, the rearview camera image was significantly blurry. The contact stated that the failure had worsened. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514667March 30, 2023
STEERING
The contact owns a 2018 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle experienced the death wobble. The vehicle was taken to the dealer, where Customer Satisfaction Program: 20N04 (Steering Linkage Damper Extended Coverage) was performed; however, the failure recurred while the contact was driving 35 MPH. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 53,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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